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Just returned from 7 nights staying at this hotel which was a ladies only holiday to celebrate a friend's special birthday. The staff at this hotel are absolute diamonds and work extremely hard at making your holiday the best they possibly can, hard working and...More
2 Thank wilNewcastle
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 10 August 2017
Thank you for sharing your positive feedback of your stay in our Hotel with other Tripadvisor holidaymakers and also for the maximum rating you have given us. It is a great pleasure to know that you and your friends really enjoyed your holiday...More
Needs updating but quite charming nonetheless. Rooms Ok, but a bit tired esp. carpets and corridors, but our bathroom was 5*.
The staff were lovely and housekeeping standards were 1st class.
Food: A very good buffet every evening and again the staff were just right...More
2 Thank Neal R
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 28 July 2017
Dear Neal R,
First of all we would like to thank you for sending us your positive feedback through Tripadvisor, following your recent stay in our Hotel. We are very pleased that you had an enjoyable stay amongst us and that our installations and services...More
Excellent 3 to 4 star hotel spotlessly clean hard working staff very good section of food two very nice pool . We stayed for two weeks lots to do in local area like Loro park Mount Teide big sea water pool at front has a...More
1 Thank carolbishop1963
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 27 July 2017
First of all thank you for having chosen our Hotel for your holidays on this occasion and also for sharing your positive feedback with us and other Tripdvisor travelers.
We really appreciate your comments on our buffet, the cleanliness of the hotel and...More
The hotel needs a lot of exterior work however, the rooms are really good very clean and fairly modern. Whilst we were there the room opposite was having building work from 8 in the morning. Food was ok ranged from day to day and entertainment...More
2 Thank Ross L
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 25 July 2017
Dear Ross L,
Thank you for sending us your impressions after your recent stay amongst us and we regret that the issues you mention have not been as positive as we would have wished.
Please excuse the noise you say you had in the room...More
Great hotel, room very clean as with the whole of the hotel, staff are very friendly. Pools very clean, great location everything within 10 minutes walk or you can use the free shuttle bus as there is a bit of a hill.More
4 Thank lewisislamacdonald
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 17 July 2017
Thank you very much for making us partakers of your satisfaction after your recent holiday in our Hotel and also for sharing your positive feedback with us and other Tripadvisor holiday makers.
We would also like to thank you for the maximum rating...More
US$64 - US$195 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#14 Luxury Hotel in Puerto de la Cruz
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available ,
Number of rooms
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