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Hotel Puerto de la Cruz

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Hotel Puerto de la Cruz
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909 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Puerto de la Cruz
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Showing 254: English reviews
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 August 2016 via mobile

Firstly low cost holidays who we booked went bust and he first we heard was from the transfer company. We called the hotel direct and spoke to Francisco in bookings who was absolutely brilliant, he put our mind at ease and remade our booking for the hotel as was the original holiday we had booked . The hotel was very... More 

Helpful?
1 Thank Simon W
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Simon W Firstly we would like to thank you for having taken your time to upload your valuable opinion to Tripadvisor and also for having chosen our hotel for your holidays on this occasion. Thank you also on your positive feedback on our installations, our services and our staff, making a special mention to Francisco, our Reception Manager. It... More 

Kendal
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2016

Just returned from a two-week holiday (in August) at this hotel. Every box was ticked for us including all of the facilities available to us and our 12 year old son. We went all inclusive and were very happy with our dining and drinks experience. The swimming pool was superbly maintained, daytime pool bar staff were very friendly as were... More 

Helpful?
1 Thank ElaineKendal
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear ElaineKendal First of all we would like to thank you for visiting us on a second occasion and we are very pleased that you and your family had such a pleasant stay amongst us. It is an honor to know that our installations and services have lived up to your expectations once again. Thank you also for your kind... More 

Leicester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2016

Me and my boyfriend stayed in this hotel for 7 nights, we arrived after 10pm and were saved a meal which was decent, the lady in reception was very polite and told us lots of information, we were on the first floor which was great. Our room was lovely and clean, we also had a good view down to the... More 

Helpful?
2 Thank ZoeRobson
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear ZoeRobson, Thank you for choosing to stay with us during your recent holiday in Puerto de la Cruz and also for taking your time to upload your interesting review on your experience amongst us. We are very pleased that you consider us a “lovely hotel” and also that you had a pleasant holiday amongst us. Our aim is that... More 

Essex, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2016

Stayed here 4 yrs ago and enjoyed it so much we wanted to stay here again. Not a good idea. 35euros for wifi that was so bad we asked for a refund. Only a mini bar outside serving drinks in plastic glasses only. No indoor bar as before. No English Tea! AIR-CON only came on at around 3pm and was... More 

Review collected in partnership with Alpharooms

Helpful?
2 Thank hm-nelson02
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear hm-nelson02 First of all we would like to thank you for sending us your comments through Tripadvisor following your recent stay with us and we regret that we have not lived up to your expectations as 4 years ago. Thank you very much for your kinds words on the cleanliness of our hotel and also on our staff. This... More 

Travellers are raving about these Puerto de la Cruz hotels

Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 July 2016

Spent 10 nights at Hotel Puerto de la Cruz with my husband and 9 year old daughter in July. FIrst impressions were very good. We arrived after 10.30pm as we were delayed and weren't offered dinner, but we had ate on the plane, so weren't all that bothered. We were allocated a room on Level 5 with a sea view,... More 

Helpful?
2 Thank JacMich
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear JacMich First of all we would like to thank you for having taken your time to upload your valuable opinion to Tripadvisor and which we have read with great interest, it is a pleasure to know that you had a good holiday amongst us. Thank you also for your positive comments on our buffet, our entertainment and our staff,... More 

glasgow
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2016

Hotel is lovely very clean staff and management do everything they can for you food is very good also although we did go out a few times for meals we had requested a lower floor room as I have mobility problems and were put on the 4 th floor on arrival my husband went to reception next morning and told... More 

Helpful?
3 Thank weemeGlasgow
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear weemeGlasgow, Thank you for choosing to stay with us during your recent holiday in Puerto de la Cruz and also for your kind comments on our hotel and our staff. It is an honor to know that our installations and services pleased you so much that you are thinking of returning to visit us on a future occasion. One... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 July 2016 via mobile

First off a lot of the staff were friendly and very helpfull the rooms some are dated. The pool area is lovely and very well looked after. Top pool had numerous steps you had to walk up and no bar up there only at lower pool not good if you want a drink. Food ok not great. Loads of older... More 

Helpful?
3 Thank Pauline C
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Paulene C First of all I would like to thank you for sending us a second feedback through Tripadvisor, following your recent stay with us last June and I regret that some aspects have not been as positive as we would have liked. However, as we answered to you in your first feedback uploaded on the 22nd. of June... More 

Level Contributor
4 reviews
Reviewed 21 July 2016 via mobile

We came to this hotel because they say they have gluten free breakfast, but I never ate bread as dry as I ate there. Also they have bad smell in the hall, we were at the hottest month, the hotel is on a hill- and they thrn on the AC only from 3:30 pm...!! Never heard of something like that!!!... More 

Helpful?
Thank adidas1986
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear adidas1986 We deeply regret that we have caused you such a bad impression and it is a pity that we have not been able to discuss your discomfort personally during your stay. Thank you for taking the time to upload your opinion to Tripadvisor for the knowledge of other travelers, giving them the opportunity to assess the views of... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2016 via mobile

Well myself and my family landed to hotel puerto de la cruz 2 weeks ago and 1 st impressions was that it looked like a lovely hotel! But then we got to reception to check in and the male receptionist we were dealing with was quiet rude so not a great start, Anyway we asked to speak with a manager... More 

Helpful?
1 Thank Dawn F
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Dawn F, Thank you very much for sending us your feedback after your holiday with us last month. We regret your stay was not as satisfactory as you expected because our aim is that our customers enjoy their stay and go home fully satisfied. I´m sorry this has not been the case with you, a fact for which I... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 July 2016 via mobile

I don't really write reviews as you've got to see the hotel for your self to judge it but this hotel is the worst holiday I've ever had I booked with on the beach and on the site it says games room and pool table and on some sites it says arcade room well there games room is a room... More 

Helpful?
1 Thank Husky128
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Husky 128, Thank you for taking the time to share your experience last month in our hotel and I am sorry that our services have not been what you expected. Concerning the information you read on the “On the Beach” website, I would just like to inform you that this web does not have the information up-dated. This depends... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Conference Facilities
  • Breakfast Available
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Puerto de la Cruz is located in the residential area of La Paz of Puerto de la Cruz, with fantastic views towards the sea or towards Mount Teide. The hotel has been recently refurbished and is surrounded by a splendid subtropical garden with a large variety of regional plants.It is situated 10 minutes from the city centre and from the Martiánez swimming pool and artifitial lake complex, creation of the lanzaroteño artist César Manrique.The capital Santa Cruz is 35 km away and the airports Reina Sofía (south) and Los Rodeos (north) are 96 km and 25 km away respectively. ... more   less 

Additional Information about Hotel Puerto de la Cruz

Address: Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $80 - $730 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto de la Cruz 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sol Puerto De La Cruz Hotel Puerto De La Cruz
Puerto De La Cruz Sol
Hotel Puerto De La Cruz Tenerife
Hotel Style:
#14 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Puerto de la Cruz staff and other travellers.
84 questions
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Questions? Get answers from Hotel Puerto de la Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the local shops and look around for different prices”
 of 5 bubbles Rory_Gough, 7 Sep 2016 | Read review
“Try to get a room on the north west side, high er floors have the best views”
 of 5 bubbles 1shep, 31 Aug 2016 | Read review
“Definitely get a sea facing room!!!”
 of 5 bubbles RedtonyWigan, 26 Aug 2016 | Read review
“If you have a question for the hotel, just ask.”
 of 5 bubbles S5779OCdavids, 24 Aug 2016 | Read review
“the lower the better,”
 of 5 bubbles ZoeRobson, 12 Aug 2016 | Read review
5 of 5
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