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Hotel Puerto Palace

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Traveller (626)
Room & Suite (288)
Pool & Beach (135)
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Overview
  • Excellent24%
  • Very good56%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“naturist area”(4 reviews)
“pool area”(15 reviews)
“town centre”(12 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (890)
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180 results
Traveller rating
54
84
24
11
7
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LanguageEnglish
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54
84
24
11
7
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All reviewsnaturist areapool areatown centreexcellent pooltoilet flushgerman tastesvery nice hotelsaladhalf boardhuge bednight staycleaning staffeuros per weekaverage hotelnightly entertainmentplenty of sun loungersla cruz
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1 - 5 of 180 reviews
Reviewed 18 March 2018

We were impressed by the pool and gardens of this hotel on a previous visit to Puerto de la Cruz and so thought it was some where we would like to stay. The clientele is 95% German but we did not experience any negative attitude...More

3  Thank winter999traveler
Response from puertopalace, Director General at Hotel Puerto PalaceResponded 12 April 2018

Dear Clients First of all, I must kindly ask you to accept my apologies for not been able to satisfy your expectations. Our client's satisfaction is always our main priority, it is very disappointing for us to know that you did not enjoy your stay...More

Reviewed 17 March 2018

Since our original review in September 2016, we have returned to this hotel 4 times. Our last experience was from Christmas Eve for 4 days. We were not disappointed. The hotel itself continues to impress, with friendly staff in all areas, superb cleanliness, and excellent...More

2  Thank mike s
Response from puertopalace, Director General at Hotel Puerto PalaceResponded 12 April 2018

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied...More

Reviewed 22 February 2018

I was actually looking forward to writing my experience of this hotel. Let me start with my arrival. We arrived there on the 9th of October early (around 11 am ) and we did not expect that our rooms will be ready, since check in...More

3  Thank Anaskoi
Response from puertopalace, Director General at Hotel Puerto PalaceResponded 12 April 2018

Dear Family. First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority, I am very pleased to know that we have satisfied your...More

Reviewed 20 February 2018 via mobile

Before booking this hotel, I read the reviews available about it. My choices for hotels were pretty limited as I had unknowingly chosen to visit Tenerife during carnival. The dates of my stay was February 14th -18th 2018 and over 90% of the hotels in...More

2  Thank Janelle S
Response from puertopalace, Director General at Hotel Puerto PalaceResponded 12 April 2018

Dear Clients, First of all, I must kindly ask you to accept my apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know, that you did...More

Reviewed 4 February 2018

We have stayed in this hotel a few times before and always enjoyed. It’s a 15 minute walk to centre but free shuttle if you don’t fancy walk back uphill. Food okay. Happy Hour cocktails excellent. Staff overworked but try to remain friendly. Reception staff...More

Review collected in partnership with Alpharooms
2  Thank jimtrigg8
Response from puertopalace, Director General at Hotel Puerto PalaceResponded 12 February 2018

Dear Clients, First of all, I must kindly ask you to accept my apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know that you did...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$74 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Puerto de la Cruz
#13 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$74 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Puerto de la Cruz
#13 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (626)
Room & Suite (288)
Pool & Beach (135)
Dining (56)
Amenities (51)
Family and Play Areas (14)
Business Centre & Event Rooms (2)
Questions & Answers
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Gillian S
22 October 2017|
AnswerShow all 3 answers
Response from itsnoemis | Reviewed this property |
I haven't been to Puerto de la Cruz during Christmas holiday so I'm not sure how many bars and restaurants are open at the time. And I think the hotel restaurant was open until 10pm, but I'm not 100% sure now. Sorry I... More
1
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Gillian S
15 July 2017|
AnswerShow all 2 answers
Response from Normanta | Reviewed this property |
Yes, gated area on the roof. Use your room card to gain access. When I stayed, it was mainly ladies using the area - focused on getting their all-over tans so it was very quiet up there. There were a few couples. Small... More
1
Vote
Room Tips
"If you can get one, it is worth paying the extra for a sea view, as not only the view, but less traffic noise."
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"Ask them NOT to put you above the kitchen. This is extremely noisy,especially at 5am."
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"Pool view room was excellent. Sea view may have a little more road noise."
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"Room with a sea view"
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