We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
29/10/2017 30/10/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hotel Puerto Palace

    C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
    Save
    Lowest prices for your stay
    29/10/2017 30/10/2017
     6 people are viewing this hotel
    US$81
    US$79
    SAVE US$2
    US$81
    US$79
    Traveller (570)
    Room & Suite (263)
    Pool & Beach (128)
    Overview
    • Excellent25%
    • Very good54%
    • Average15%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “naturist area” (3 reviews)
    “town centre” (12 reviews)
    “nice hotel” (11 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Tennis Court
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Deals
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      US$79
      View Deal
    • Check booking site for details
      US$81
      View Deal
    • Check booking site for details
      US$79
      View Deal
    View all 24 deals
    Write a Review
    Reviews (824)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 162 reviews

    Reviewed 4 weeks ago

    Stayed here beginning of this month with my partner for 2 weeks half board. Overall, the hotel is very nice. As other reviewers have said, it is tired in places, but overall very clean, tidy and well maintained. The only issue I had was with...More

    Thank pbeverley82
    Response from puertopalace, Director General at Hotel Puerto PalaceResponded 3 days ago

    Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied...More

    Reviewed 31 August 2017

    a very good hotel the rooms are very good we had room 347 very quiet as we asked for at the reception the food was good but dont take drinks included at 31 euros per person for the week big rip off 1euro 90 a...More

    Thank Richard P
    Response from puertopalace, Director General at Hotel Puerto PalaceResponded 1 September 2017

    Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied...More

    Reviewed 15 July 2017 via mobile

    If youre not white or spanish be prepare that alot of them will be eyeing you. Everytime you enter for breakfast or dinner. (As we had half board). The reason i say its not for young and singles people is because there mostly old white...More

    2  Thank Ester K
    Response from puertopalace, Director General at Hotel Puerto PalaceResponded 21 July 2017

    Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied...More

    Reviewed 24 June 2017

    A bit tired in places but generally well maintained. Good pool areas but where did every one go each day? Lots of people at breakfast but pools and communal areas virtually empty! Food only average but we certainly took advantage of excellent 2 for 1...More

    Thank Pilbeam
    Response from puertopalace, Director General at Hotel Puerto PalaceResponded 6 July 2017

    Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied...More

    Reviewed 5 June 2017

    Me and my mum visited the Puerto Palace hotel 3 weeks ago. It was an amazing vacation. Although we had to change the room because the first one (no. 219) was above the kitchen. The smell was horrible. Otherwise the room was very nice, clean...More

    Thank itsnoemis
    Response from puertopalace, Director General at Hotel Puerto PalaceResponded 8 June 2017

    Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied...More

    4Dreams Hotel
    387 reviews
    #16 of 82 hotels in Puerto de la Cruz
     
    Parque las Flores
    11 reviews
    #52 of 82 hotels in Puerto de la Cruz
     
    Parque San Antonio
    834 reviews
    #28 of 82 hotels in Puerto de la Cruz
     
    Hotel Taoro Garden
    76 reviews
    #23 of 82 hotels in Puerto de la Cruz
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Room Service
    • Concierge
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$81 - US$107 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Luxury Hotel in Puerto de la Cruz
    • #10 Family Hotel in Puerto de la Cruz
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 290
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Hotels.com, TripOnline SA, Cancelon, Priceline, HotelQuickly, Travelocity, Orbitz and Hotwire so you can book your Hotel Puerto Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Tenerife >
    • Puerto de la Cruz
    • Also Known As
    • Puerto Palace De La Cruz ,
    • Hotel Puerto Palace Puerto De La Cruz, Tenerife
    Add Photo Photos
    Traveller (570)
    Room & Suite (263)
    Pool & Beach (128)
    Dining (56)
    Hotel & Grounds (403)
    Bathroom (19)
    Family and Play Areas (14)
    Business Centre & Event Rooms (2)
    Nearby
    Parque las Flores
    11 reviews
    .31 km away
     
    Hotel Taoro Garden
    76 reviews
    .52 km away
     
    4Dreams Hotel
    387 reviews
    .98 km away
     
    Parque San Antonio
    834 reviews
    .18 km away
     
    Nearby Restaurants
    Alberto's Bar
    129 reviews
    .26 km away
    Restaurante Terraza Taoro
    144 reviews
    .62 km away
    Petit Los Angeles
    66 reviews
    .77 km away
    Restaurante La Monada
    136 reviews
    .42 km away
    Nearby Attractions
    Parque Taoro
    551 reviews
    .68 km away
    Jardin de Orquideas de Sitio Litre
    564 reviews
    .88 km away
    Jardin Aquatico
    242 reviews
    .72 km away
    Risco Bello Aquatic Gardens
    60 reviews
    .60 km away
    Ask a question
    Questions & Answers
    Gillian S
    15 July 2017|
    AnswerShow all 2 answers
    Response from Normanta | Reviewed this property |
    Yes, gated area on the roof. Use your room card to gain access. When I stayed, it was mainly ladies using the area - focused on getting their all-over tans so it was very quiet up there. There were a few couples. Small... More
    1
    Vote
    bernie283
    27 June 2017|
    AnswerShow all 2 answers
    Response from PinkChampers1 | Reviewed this property |
    Sorry not sure as I did not stay there,just went fir drinks. E mail them and ask. Lovely pool there. X
    1
    Vote
    Room Tips
    "Be aware this hotel is on top of a VERY steep hill."
    Read review
    "The room facing pool was one which we opted"
    Read review
    "every room has ants and mould. First or 5th floor. Stay in another hotel."
    Read review
    "Not worth the money!"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing