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Hotel Puerto Palace

Traveller (645)
Room & Suite (289)
Pool & Beach (137)
Overview
Calle del Doctor Cobiella Zaera S/N, 38400 Puerto de la Cruz, Tenerife Spain See on map
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
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Rooms
3 Feb4 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (926)
Filter reviews
187 results
Traveller rating
57
85
25
12
8
Traveller type
Time of year
LanguageEnglish
More languages
57
85
25
12
8
Show reviews that mention
All reviews naturist area pool area german tastes excellent pool toilet flush very nice hotel half board cleaning staff mini golf night stay euros per week nightly entertainment free bus hot and cold food bottle of cava cooked breakfast roof terrace
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1 - 5 of 187 reviews
Reviewed 2 weeks ago

Third time staying and last time,arrived Christmas Eve for two weeks.recption ok got the room we booked.safe deposit not cheap 2 Weeks £35 euros,shower broken. Mend not. Done right,first night at restaurant bad if you English waiters more for the Germans had ask to have...More

Date of stay: December 2018
Thank fishcobb
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 1 week ago

Dear Guest We are disappointed to hear about your recent experience and I would like to apologize for the areas in which we were unable to meet your expectations. It is our hope that you will give us another opportunity to serve you when your...More

Reviewed 14 December 2018

Was very impressed when we arrived, outside the hotel looked amazing and decorated with Christmas decorations everywhere! Room was big and clean, I requested a room with a view of the pool. The pool area and inside of hotel was spotless and clean. Happy hour...More

Date of stay: December 2018
Thank kelly s
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 17 December 2018

Dear Kelly S Thank you for taking the time to review your recent stay at the Hotel Puerto Palace on Tripadvisor. I am happy to read that you enjoyed your stay with us and that you found our staff to be amazing and very helpful....More

Reviewed 1 December 2018

We only stayed for one night as we were staying in the south in a hotel 4 x the price, The Puerto palace is exceptional Value. The customer service and cleanliness were exemplary. The lifts were being upgraded but this didn’t present a problem to...More

Date of stay: November 2018
Thank MrsStephanieShaw
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 4 December 2018

Dear MrsStephanieShaw, Thank you for choosing the Hotel Puerto Palace for your stay in Tenerife and for your review. We sincerely appreciate your thoughtful, positive feedback and look forward to your next visit. Best regards, -Mark Menzhausen

Reviewed 1 November 2018 via mobile

The internet just doesn’t work in the room. Changed the room for the internet still didn’t work . I was offered to use their office to do my work !!!! I wanted to be in my room and do it why should I have to...More

Date of stay: November 2018
1  Thank Namitagrawal
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 2 November 2018

Dear Leylands R, Thank you for choosing to stay with us and for giving us feedback about your stay. Please accept my sincerest apologies for not being able to meet your WIFI and breakfast expectations. Our guest WIFI network has a total of 300 Mbps...More

Reviewed 10 October 2018 via mobile

Was really surprised at how lovely the grounds of the hotel were, lovely pools surrounded by trees and lovely flowers, jacuzzis, always plenty of loungers and lots of places to sit away from the pool too. Activities such as mini golf, table tennis, tennis and...More

Date of stay: October 2018
1  Thank 111paulac
Response from MarkM10172, General Manager at Hotel Puerto PalaceResponded 10 October 2018

Dear Guest, Thank you for taking the time to review our hotel and give us your feedback. We are very happy to hear that you enjoyed your stay with us and that you found the room to be spacious and our staff to be friendly...More

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About
Description
The Hotel Puerto Palace boasts 314 air-conditioned guestrooms (Junior/Family Suites, Doubles and Singles), all with private balconies, bathrooms equipped with hairdryers and make-up mirrors, More telephone, satellite TV with an extensive assortment of international channels, mini-fridge, and a safety deposit box. Our expansive panoramic gardens and terraces invite you to relax while enjoying our 3 swimming pools, one with a waterfall, 3 whirlpools and a children’s pool. Other amenities include three panoramic elevators, Puerto Palace gym, tennis court, massage parlour, mini-golf, table tennis and a volleyball court. The hotel offers a three-meal buffet restaurant and a bar with nightly live music and an array of live shows throughout the week. At the Hotel Puerto Palace we’ve redefined meetings and events by providing 6 flexible indoor meeting venues totaling over 600 m2 as well as a number of outdoor spaces which we will adapt to your specific needs. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Bar/Lounge
Air Conditioning
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Sauna
Tennis Court
Wheelchair Access
Beachfront
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
Family
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Hotel Style
Family
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
314
Price range
US$73 - US$110 (Based on Average Rates for a Standard Room)
Also Known As
Puerto Palace De La Cruz
,
Hotel Puerto Palace Puerto De La Cruz, Tenerife
Location
Spain > Canary Islands > Tenerife > Puerto de la Cruz
Hotel class
Hotel Style
Family
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
314
Price range
US$73 - US$110 (Based on Average Rates for a Standard Room)
Also Known As
Puerto Palace De La Cruz
,
Hotel Puerto Palace Puerto De La Cruz, Tenerife
Location
Spain > Canary Islands > Tenerife > Puerto de la Cruz
Photos
Traveller (645)
Room & Suite (289)
Pool & Beach (137)
Dining (60)
Amenities (51)
Family and Play Areas (14)
Business Centre & Event Rooms (6)
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Questions & Answers
Ask a question
GillianScott
22 October 2017|
AnswerShow all 3 answers
Response from itsnoemis | Reviewed this property |
I haven't been to Puerto de la Cruz during Christmas holiday so I'm not sure how many bars and restaurants are open at the time. And I think the hotel restaurant was open until 10pm, but I'm not 100% sure now. Sorry I... More
1
Vote
GillianScott
15 July 2017|
AnswerShow all 2 answers
Response from Normanta | Reviewed this property |
Yes, gated area on the roof. Use your room card to gain access. When I stayed, it was mainly ladies using the area - focused on getting their all-over tans so it was very quiet up there. There were a few couples. Small... More
1
Vote
Room Tips
"The rooms overlooking the pools are lovely."
MrsStephanieShaw
1 Dec 2018
Read review
"There are room facing the swimming pools. This is my favourite view. You can also see mount teidi on a..."
marcias129
9 Jul 2018
Read review
"If you can get one, it is worth paying the extra for a sea view, as not only the view, but less traffic..."
mike-l-a-divers
17 Mar 2018
Read review
"Ask them NOT to put you above the kitchen. This is extremely noisy,especially at 5am."
LouandLee
12 Jan 2018
Read review
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