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06/08/2017 07/08/2017
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    diverhotel Tenerife Spa & Garden

    Calle Guerrero, 14 | Urbanizacion El Durazno, 38400 Puerto de la Cruz, Tenerife, Spain
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    06/08/2017 07/08/2017
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    Traveller (598)
    Room & Suite (228)
    Pool & Beach (80)
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    • Excellent23%
    • Very good38%
    • Average21%
    • Poor9%
    • Terrible9%
    Travellers talk about
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Poolside Bar
    Wheelchair Access
    Meeting Rooms
    Laundry Service
    Tennis Court
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
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    Hotel Diamante Suites
    545 reviews
    #25 of 80 hotels in Puerto de la Cruz
    Hotel Las Aguilas
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    #8 of 80 hotels in Puerto de la Cruz
    Hotel Puerto de la Cruz
    1,001 reviews
    #15 of 80 hotels in Puerto de la Cruz
    Gran Hotel Turquesa Playa
    1,081 reviews
    #20 of 80 hotels in Puerto de la Cruz
    6 Aug7 Aug
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (1,118)
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    1 - 5 of 245 reviews

    Reviewed 2 days ago via mobile

    This is a 4 *hotel with beautiful gardens, swimming pool with jacuzzi, and spa treatments at an extra cost. The rooms and bathrooms are clean, but a bit dated. Equipped with a fridge, tv, sofa, built in wardrobe with draws, hairdryer, aircon and roof fan,...More

    Thank Patpinkpanther
    Reviewed 6 days ago via mobile

    Recently just spent 14 days at this hotel, have never felt the need to leave a review on any other previous family holidays, due to the way this hotel works I feel i should make British families aware. First Room given to my family (2adults...More

    Thank Richardal1
    Reviewed 23 June 2017 via mobile

    Reading reviews on here before arriving I was a bit put off, ignore them. The hotel is lovely, the staff are so welcoming to all languages/cultures. Rooms are clean and tidy, air on and a fan. We didn't pay any extra and got a balcony...More

    6  Thank jess0ca
    Reviewed 17 May 2017 via mobile

    Booked a sea view room, and when we got to the hotel it was bad enough that the receptionist spoke very little English, but when we got to the room it was so outdated. Holes in the door, holes in the sofa that came with...More

    Thank CCMM1771
    Reviewed 21 April 2017 via mobile

    Very poor quality treated like second class citizen. Cocktails if you were paying were beautifully presented but as all inclusive they had no fruit or decoration nothing like the picture on the bar. Pina colada was a slushy from a machine. Food was a let...More

    Thank Erica J
    Response from P-Stor, Gerente at diverhotel Tenerife Spa & GardenResponded 18 May 2017

    Dear guest, Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay was not all what it could have been. About the buffet food, every meal (breakfast, lunch and dinner) is supervised by the Head...More

    Hotel Diamante Suites
    545 reviews
    #25 of 80 hotels in Puerto de la Cruz
    Hotel Las Aguilas
    987 reviews
    #8 of 80 hotels in Puerto de la Cruz
    Hotel Puerto de la Cruz
    1,001 reviews
    #15 of 80 hotels in Puerto de la Cruz
    Gran Hotel Turquesa Playa
    1,081 reviews
    #20 of 80 hotels in Puerto de la Cruz
    • Top amenities
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Price range
    • US$64 - US$551 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Puerto de la Cruz
    • #18 Luxury Hotel in Puerto de la Cruz
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 248
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Priceline, Travelocity, TripOnline SA, Cheap Tickets and Cancelon so you can book your diverhotel Tenerife Spa & Garden reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Tenerife >
    • Puerto de la Cruz
    • Also Known As
    • Playacanaria Hotel Puerto De La Cruz ,
    • Hotel Playacanaria ,
    • Diverhotel Tenerife Spa & Garden Puerto De La Cruz
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    Traveller (598)
    Room & Suite (228)
    Pool & Beach (80)
    Dining (60)
    Hotel & Grounds (467)
    Family and Play Areas (13)
    Bathroom (5)
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    Ask a question
    Questions & Answers
    Clare F
    28 March 2017|
    AnswerShow all 4 answers
    Response from But2nnose | Reviewed this property |
    Yes. You have to leave a deposit though. You get it back at the end.
    It the same hotel I stayed at when it was called the Canaria Spa and was very popular with SAGA but they were a chain of hotels and there must have been some sort of problem for one day all the SAGA people were kept in the hotels (the whole chain) until something financial was sorted out. It is a pity because as you said there are few british there and if you travel there alone it can sometimes feel as if you aren't in Spain either. I too faced the goats. They belong to one of the farmers and since before tourists they have been grazing the barranca sides. It found strange to me that we as such an expensive hotel and people with money were right alongside those who had very little at all. I imagine that when the Guanche lived in the caves along the barranco that they took the goats inside for protection. Now of course Tenerife has no water of its own and it has to come from another island. Some of them do flood a bit if there is a huge amount of rain, but not often. The back windows were a lot were, they just looked at the side of the rocks built into the hotel a few feet away. The wasteland at the back was to be houses but the funding came to a stop at some time and only a few roads related to them are left. Did you see the kites and other unusual birds drifting aloft? I quite like the small garden that had music at night, except that I ended up with bits from something each time. The staff usually assume you are German, so one of them spent some time speaking to me in german until I explained to them in Spanish that I was not German! I know a few who wander unknowingly into the nudist area, as they didn't understand the Spanish word for nauralista, which means naked. So we had a laught about that as she was looking for nature and interesting birds! They didn't have chickens there then but they did have a cleaner who had an awful cold and I ended up in bed for a week as a result feeling awful. Yes, it does seem a long way from the town and I was there for carnival so up and down a lot so I doubt I would stay there again. My room was above the restaurant so for at least an hour before say lunch the room smelled of food, in fact it never seemed to go away. I too also saw a lot of young people without an guidance behaving badly. They seem to put them in there when they have no other hotel to put them for some reason as they didn't stay long. Glad to enjoyed it though and I am sorry SAGA no longer use that chain as some of their hotels were really nice. Thanks for your review.
    5 December 2016|
    Response from ladylime | Reviewed this property |
    No, no kettle, I can't remember a fridge. They usually have them as it is additional funding for them. They have a strong box if the wardrobe but that is extra. There are some tiny friges you can buy now for say medicines... More
    Jenny B
    17 November 2016|
    AnswerShow all 9 answers
    Response from emcoleman | Reviewed this property |
    There is a fridge! Me and partner just asked for the key at the desk! 😊 heard some had to pay though
    Room Tips
    "Learn Spanish, get earplugs for noise at night"
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    "People from upper floors were using our terrace as an ash tray. These were the themed childrens rooms so be..."
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    "Mainly twins, confirm with hotel if you require double"
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    "Best view, good facilities"
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