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Masaru Apartments

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381 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Bergen, Norway
Reviewed 25 April 2016

The hotel was very nice, clean and comfortable. Too crowded in the dining room for breakfast, however, and too noisy because of the waiters constantly clearing plates in every direction. Next time breakfast in a little cafe across the street. Not so very friendly at reception, but terrible sweet cleaning staff. Nice pool, clean surroundings.

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Thank benter2016
Austin, Texas
Reviewed 20 April 2016

You get what you pay for: decent, nothing special. Room was OK, clean. "Double" mattress pretty old, two singles with a rubberized double mattress cover which we removed because it was uncomfortable. Had to leave deposit for the TV control--which we never actually used, but what a hassle, to get your money back you had to return the control AND...

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Thank ElizabethGOutdoors
Pirkkala, Finland
Reviewed 13 April 2016

Stayed for one week in Masaru in March 2016. Pros: - large studio, comfortable bed, good water pressure in the shower. Cons: - the studio was on the 2nd floor facing the street. There was a lot of noise every night from the restaurants below. Also very loud people in the neighbour room. Bring your ear plugs!! - the personnel...

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2Thank Henttan
Stourbridge, United Kingdom
Reviewed 17 March 2016

Just to say that we thoroughly enjoyed Masaru Apartments. The pool was a lovely area with the backdrop of Mount Tiede. Everything was very clean with cleaners tidying up rooms daily. Balcony lovely to sit on and we had sun in the mornings which was lovely. No kettle but luckily we bought our own due to other reviews looked at....

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Thank Susan M
Helsinki, Finland
Reviewed 5 March 2016

Not a good hotel. People in the reception are not helpful, some of the are quite hard to customers. If you like to have tv-conroller or towels, you have pay 20 euros to get them ( they will pay it back, when you return them). Safetybox costs 15 euros, but you can not trust to it. Hole week safety box...

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1Thank 497pekkam
Whitley Bay
Reviewed 3 March 2016

Rooms are dated but kept very clean, Staff are very helpful and pleasant. The hotel is situated in the centre of La Paz and very close to local bars and restaurant. We were bed and breakfast, and their was always plenty to choose from. The pool and grounds are kept lovely and clean. We will definitely return when visiting Tenerife....

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1Thank Ferrysatno10
Finland
Reviewed 21 February 2016 via mobile

Spent an one week holiday in mid February on the Tenerife island and stayed at this three star apartment hotel as a couple. The weather was chilly- it snowed for the first time this year on the island - and really heavy rainfall was interrupted by somewhat nicer weather. Hence there is no experience how the pool area works. Everything,...

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1Thank Tom R
Helsinki, Finland
Reviewed 9 February 2016

We visited Masaru two weeks with wife in the january 2016. Everything was fine. Room was good, no noisy and wiew was at least good. Service was fine and breakfasts food was also good. And the absolutely best part of hotel was large 25 metres pool, which was heated to 24 degrees. Very nice place to swim in Puerto de...

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Thank Markku S
Ottawa, Canada
Reviewed 29 December 2015

We stayed at Masaru at the end of November 2015 and were on our honeymoon in the Canary Islands. A note to travelers...finding a place to stay in Tenerife online is challenging so make sure you give yourself plenty of time to search! The negatives: Extremely noisy. I have never stayed in any hotel anywhere in the world where the...

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5Thank SraCarvalho
Chiang Mai
Reviewed 29 December 2015

I cannot underrdstand the positive reviews of this place. Fussy rules: the garden is closed (locked door) until 9am (we're on holiday in Tenerife!), only long trousers in the dining room in the evening (wouldn't want to eat there anyway), extra charge for safe deposit box in room (pathetic). Breakfast is like a zoo. Door keycard failed to work on...

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Thank asianlife

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set in the residential area of La Paz, next to the Botanical Gardens, with views over the Orotava Valley, Mt. Teide and the sea, and just a 10 minute walk from the centre of town, the Lago Martianez swimming pools and the beach. It is a tourist complex built in 1974 and totally refurbished between 2001 and 2004. It holds the “Tourist Quality Q” awarded by the Spanish Tourist Quality Institute and it consists of over 240 units between apartments and studio apartments. ... more   less 

Additional Information about Masaru Apartments

Address: Calle Robles 2, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $70 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Masaru Apartments 3*
Number of rooms: 233
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Also Known As:
Masaru Apartments Hotel Puerto De La Cruz
Masaru Apartments Puerto De La Cruz, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from Masaru Apartments staff and other travellers.
5 questions
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Questions? Get answers from Masaru Apartments staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the pool and hotel garden are quiter.”
 of 5 bubbles banicek, 24 Nov 2016 | Read review
“pool view is nice in the winter! but doesn't really mater all rooms are identical and in Summer the Sea View is cooler”
 of 5 bubbles I825URtonyc, 19 Aug 2016 | Read review
“Pool side is better than roadside”
 of 5 bubbles 72vesal, 12 Aug 2016 | Read review
“depending on personal preferences, pool/mountain views at back quieter than street/sea views at front”
 of 5 bubbles Daveij29Shaz, 7 May 2016 | Read review
“Ask for ocean view, not many rooms have.”
 of 5 bubbles benter2016, 25 Apr 2016 | Read review
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