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NH Collection Palacio de Burgos

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#2 of 51 Hotels in Burgos
Certificate of Excellence
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1 room 2 adults 0 children
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NH Collection Palacio de Burgos
NH Collection Palacio de Burgos
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1,413 Reviews from our TripAdvisor Community

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Showing 252: English reviews
Reviewed 28 September 2016

This hotel is very central and only a walk over the river to the cathedral. It is an old building with interesting architecture including it's own cloisters. However, it is gloomy with lots of dark wood and rather shabby dark carpets on the room corridors. There seem to be too few staff and the front desk is not always manned...

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Thank GardenerJohn
Bromborough, United Kingdom
Reviewed 25 September 2016

This hotel has a wonderful restaurant where we had the best meal of our two-week tour. More French-style than traditional Spanish, I would say. A marvellous 3-course a la carte meal for two including sparkling water and a very good bottle of Rioja was just under 120 euros. See separate Tripadvisor reviews for restaurant 'Rincon de la Merced' and ignore...

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Thank Trisha K
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Trisha K, Thank you so much for this FANTASTIC feedback following your recent stay at NH Collection Palacio de Burgos. I will be sure to share your comments with the team, and I look forward to welcoming you again in the near future. Best regards, Alfonso Ruiz

Stamford, Connecticut
Reviewed 24 September 2016

This is a very well run hotel and the concierge, all of them, are well versed. The lobby is impressive as is the open bar and the walk through the old cloisters (the hotel backs up to the church) that leads to the dining room for breakfast. The breakfast selection is vast; several tables of everything you can imagine for...

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Thank Lina772014
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Lina772014, Your review made our day. Thank you so much for this fantastic feedback following your recent stay at NH Collection Palacio de Burgos. We were glad to read that you enjoyed your rooms and the historical building mixed with the modern design. We hope to welcome you back during your next treat trip to Burgos! Kind regards, Alfonso...

La Jolla, California
Reviewed 19 September 2016 via mobile

You will not go wrong with this excellent hotel. It has it all ,--excellent room, tasty breakfast, convenient location to the major sites and helpful staff. Everything you want, you will find here. It is the best.

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Thank tommo_8
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear tommo_8, Thank you for your positive review. It is very important to us to know our guests feedback. Concern our location, we are located in a very prestigious area of the city. Nearby we have the most famous monuments, restaurants and shops, from here is very easy to walk to the main important touristic places. It is a great...

Taree, Australia
Reviewed 18 September 2016

Even with the windows firmly closed the noise of revelry from the street below on a Saturday night and Sunday morning made sleep impossible. The noise continued well past 5 am. The people at 5.30 am were particularly loud and drunk. Poorly fitting windows did not keep out singing, loud talking and laughing. These people seemed to be coming out...

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Thank Aussielins
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Aussielins, I apologize that your stay at the hotel has not been special. We look for this feeling. Best regards. Alfonso Ruiz

London
Reviewed 13 September 2016

First class in every way. Service, facilities, check in, breakfast all A1. Garage available, central to Cathedral and in a quiet spot near the river. Good toiletries, spacious lift, good bar and a really excellent breakfast.

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Thank UKTripper2007
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear UKTripper2007, Thank you very much for your nice review of our property. It is very nice to read comments like yours. I hope to see you at the hotel. Best regards. Alfonso Ruiz

singapore
Reviewed 11 September 2016

We stayed here a night to visit the Burgos Cathedral. This hotel is walking distance to the cathedral. There was a market place along the tree lined pedestrian street and we enjoyed walking around. The rooms were very clean. There is kettle and coffee/ tea in the room. The bathroom is nice and spacious. We had room service of pasta...

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Thank lckemelcee
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear lckemelcee, Thank you for your lovely 5 star review. It's great to hear that you found us a good location for visiting Burgos and I'm pleased you found our room comfortable and clean. It's nice to know that overall you had an enjoyable stay and thank you for your strong recommendation. I apologize for the room service not well...

Sydney
Reviewed 6 September 2016

This hotel is located right in the heart of Burgos and was a pleasant surprise like the city of Burgos itself. We upgraded to a suite which was spacious, well appointed and very comfortable. The hotel was interesting. The reception staff and the breakfast staff were excellent. The breakfast was great. The roomrate was excellent value but parking was not...

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Thank JOMISydney
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear JOMISydney, First of all, thank you very much for your review. I am pleased to know that you enjoyed your stay with us. As you previously mentioned, we are a stone throw away from the historic centre, making us a perfect option to visit the city. It has been a great pleasure for us having you in our Hotel....

Loughborough, United Kingdom
Reviewed 1 September 2016

This is my preferred hotel in Burgos - the building has a great deal of character, the rooms are well appointed, the central location makes it easy to visit the city, and the parking is one the easier garages to navigate! And the prices are very reasonable

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Thank Peter U
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Peter U, Thank you very much for your feedback following your recent stay with us at the NH Collection Palacio de Burgos Hotel. We thank you for taking the time to do this and we hope to welcome you back again in the near furture. Best regards. Alfonso Ruiz

Rome, Italy
Reviewed 31 August 2016

Perfect location just across the bridge that leads to Puerta Santa Maria. The hotel is nested in a late Gothic complex (Iglesia de la Merced), where the convent parts (including the claustrum) have been transformed and decorated with style. We had a very large room (almost a suite) finely decorated for a very convenient price. Real four-star hotel, parking inside...

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Thank 936marco
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear 936marco, Thank you for sharing your experience of NH Collection Palacio de Burgos on TripAdvisor. Thank you for staying with us and for your wonderful review. Your support is very much appreciated. Warm regards, Alfonso Ruiz

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The NH Collection Palacio de Burgos hotel in Burgos is located right in the city center, perfect for getting to know one of Spain's most interesting and cultural cities and the surrounding Castilian region. ... more   less 

Additional Information about NH Collection Palacio de Burgos

Address: Calle Merced 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
Region: Spain > Castile and Leon > Province of Burgos > Burgos
Price Range: $99 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Palacio de Burgos 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos
Hotel Style:
#1 Family Hotel in Burgos
#1 Business Hotel in Burgos
#1 Luxury Hotel in Burgos
#1 Romantic Hotel in Burgos
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Palacio de Burgos staff and other travellers.
9 questions
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Burgos, Spain
over a year ago
Salamanca, Spain
10 months ago
Canby, Oregon
over a year ago

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Questions? Get answers from NH Collection Palacio de Burgos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“did not pay attention '”
 of 5 bubbles jenaMacabim, 20 Dec 2016 | Read review
“Ask for a room with a view to the Cathedral”
 of 5 bubbles cmcquintas, 21 Oct 2016 | Read review
“Views of cathedral”
 of 5 bubbles Floplace, 17 Oct 2016 | Read review
“A Premium Room has a REAL walking closet room”
  • Premium Room
  • Dressing Room
  • Premium Room
  • Premium Room
  • Bathtub with Bat Robe
  • Premium Room
  • Sink
 of 5 bubbles A-Hodaiby, 12 Oct 2016 | Read review
“Pay a little extra to have a view at the front of the hotel”
 of 5 bubbles 11gdn, 30 Sep 2016 | Read review
5 of 5