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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#50 of 500 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Our boutique-style DoubleTree by Hilton Madrid-Prado hotel is located in the heart of Madrid City Center, within walking distance to Atocha train station. Enjoy the numerous cafes, outdoor terraces and cuisines from around the world, just outside our property in the Las Letras neighbourhood. Our hotel combines the charm of a historic building with modern amenities for a comfortable stay. Unwind in one of our spacious rooms with a king- or queen-sized bed. Finish a project or plan your next Madrid adventure at the large desk with complimentary WiFi. Wake up to fresh coffee or tea right in your room and then stop by our cafe for breakfast. If you'd rather stay in, order room service for breakfast or dinner for a truly relaxing experience. Our on-site restaurant features Kabuki cuisine, which is a combination of Japanese and Mediterranean food. Relax in our DoubleTree by Hilton Madrid Prado Bar with comfortable seating and a calm ambience.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Car hire
Business Centre with Internet Access
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Taxi service
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Trendy
Languages Spoken
English, French, Spanish
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
705Restaurantswithin 0.5 km
209Attractionswithin 0.5 km
Contact
Calle San Agustin 3, 28014 Madrid Spain
Name/address in local language
Getting there
Antón MartínMadrid Metro5 min
SevillaMadrid Metro5 min
Car HireSee all Madrid car hire
699Reviews23Q+A59Room tips
Reviews
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Hotel is well situated, ideal for a short walk to the museums and park. The breakfast staff were very welcoming and attentive. Nice breakfast buffet with good choices of hot and cold food. The reception staff were so helpul and went out of their way to make my stay comfortable. I highly recommend this hotel.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Sardinha, Guest Services / Front Office at DoubleTree by Hilton Madrid-Prado
Responded yesterday
Dear guest Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking and in particular our team members. I will make sure to pass your kind words to the entire team. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely, Miguel Sardinha Front Office Manager DoubleTree by Hilton Madrid miguel.sardinha@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
This hotel was simply fabulous! After a long day of travel and little sleep, what a relief it was to see welcoming and helpful faces the minute I arrived. Check-in was simple. I had a king deluxe room reserved, and the hotel was sold out so no upgrades were available for diamond members, but the room I received was great. It was small, as European rooms are, but it had a small fridge, an espresso maker, desk, small couch, and, best of all, a walk in closet!! I was able to get things out of the way during my stay. The bathroom was great. Two sinks, extra large towels, hair dryer and straightener, and a fabulous walk in shower with wand and overhead rainfall shower. There was also a tiny patio that could be accessed through the bathroom window, but it was way to hot to go out there. The air conditioning worked great. Plenty of outlets and USB ports as well. The restaurant downstairs was not open when I arrived, so I ordered meats and cheeses from room service. It was a ton of food, so I saved half and snacked throughout my stay. And it was delicious. I did eat in the restaurant another night, but I’m not much of a fish eater, so it wasn’t to my taste, but it was busy every night. Breakfast was a good mix of meats, cheeses, fruit, yogurt, pastries, Spanish and European offerings, as well as cava, juice, coffee, tea, and espresso. I would absolutely stay here again! Great location, great staff, great place to be!…
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: I’m here is a convenience store across the street to stock up on water or other things.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Christopher Pecorella, Atención al cliente/recepción at DoubleTree by Hilton Madrid-Prado
Responded 15 Jul 2022
Dear Anteneen, Firstly we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your highlight on the good value of our type of meal plan and for recommending this option to the travel community of TripAdvisor. And we are very pleased to read that you did like the room we accommodated you in. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Kind regards, Front Desk Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the location is good our experience of the hotel was disappointing mainly due to the room we were allocated. Narrow (just 2 feet each side of the bed) with no sunlight and a view of a brick wall. We were told the hotel was full so they couldn't swap but there very few guests for breakfast. Not much in the way of decoration in the rooms or corridors. Overall my first and last stay at any Hilton Hotel. I was expecting a higher standard at this price. There has got to be better value elsewhere and I will be seeking that out in future.
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Check what type and size room you will be assigned before confirming booking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Christopher Pecorella, Atención al cliente/recepción at DoubleTree by Hilton Madrid-Prado
Responded 2 days ago
Dear Wilburdilbur, We first would like to thank you for choosing our DoubleTree by Hilton hotel for your holidays in Madrid, and for sharing your comments on your experience among us. We sincerely apologize for not being able to offer you the possibility to upgrade your room due to high occupancy during your stay and encourage you for future occasions to contact our call center to help you choose and book the accommodation type that best meets all your holiday requirements. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for four nights. The location is perfect many bars and restaurants nearby and easy walking distance to most tourist attractions. Rooms were very clean and comfortable. The staff is also Very nice and friendly. Great breakfast with many options as well.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Christopher Pecorella, Atención al cliente/recepción at DoubleTree by Hilton Madrid-Prado
Responded 30 Dec 2022
Dear Jorge P, First and foremost we would like to thank you for the praising review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your expectations. Kind regards, Carlos Fernández Front desk Agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wanted to visit the Prado and Googled hotels in the area. By a lucky chance I chose the Double Tree. Great find. Smart comfortable hotel and a 5 minute walk to the Prado and of course to all the other attractions in this part of Old Madrid. Competitive pricing for a quality hotel in this great location.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Christopher Pecorella, Atención al cliente/recepción at DoubleTree by Hilton Madrid-Prado
Responded 11 Dec 2022
Dear Julian E: Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. I will make sure to pass your kind words to the entire team. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely, Miguel Sardinha Front Office Manager DoubleTree by Hilton Madrid miguel.sardinha@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice Property, good location, Excellent Service and GREAT Staff. It was a short stay for a couple of nights at this really nice property. The check in was a breeze. Rocio at the front desk was really friendly and welcoming. She patiently explained all aspects of the hotel, gave us the famous Double Tree cookies and we were shown to our room. The hotel is in one of Madrid’s famous historical areas, close to Prado Museum and various Madrid attractions. Many restaurants, banks and supermarkets are in walking distance. Also, the hotel is a 15 minutes walk from Gran Via. The room is well appointed and newly renovated, although small, but it was ok for a short stay. If this hotel had bigger rooms, it would definitely be my choice for all my stays in Madrid. The room was immaculately clean with all the amenities needed. Bed was comfortable and all electrical items were in perfect working condition. The shower/tub combination in the bathroom was really good and had very strong water pressure. Although it was winter, the climate control was functioning very well, with proper air flow. I can tell that the AC as well would be very good in summer. Housekeeping was in the room right after we requested them. They were excellent and left the room spotless. Room service was excellent as well and really quick. Breakfast at the restaurant was very good, with a lot of tasty Spanish traditional varieties and intercontinental as well. The waiters at the restaurant were particularly helpful and courteous. The front desk staff we dealt with were all extremely helpful and friendly. I would like to thank them all for making our stay a good one. Particularly, Rocio, Millán, luis and Mr. Miguel Sardinha, the front office manager for his wonderful reception and for accommodating our requests.…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Christopher Pecorella, Atención al cliente/recepción at DoubleTree by Hilton Madrid-Prado
Responded 11 Dec 2022
Dear M-Elgawhergy: Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. I will make sure to pass your kind words to the entire team. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely, Miguel Sardinha Front Office Manager DoubleTree by Hilton Madrid miguel.sardinha@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived the hotel very early, before check in time. Ramiro was able to find us a room and check us in. Getting to the room after a long flight was fantastic. Ramiro was friendly, efficient and went out of his way to assist us. This was the norm throughout our stay. Everyone was friendly, asked what they could do to assist and genuinely were concerned that our needs were met. The room was very clean and attended to daily. We were in an interior room which was very quiet. Continental breakfast was great. Large variety of breakfast foods to select. I cant say enough positive things about this hotel and the staff. This is the best Doubletree worldwide that we have ever stayed at.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Christopher Pecorella, Atención al cliente/recepción at DoubleTree by Hilton Madrid-Prado
Responded 27 Nov 2022
Dear Randallcameront, Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind regards, Carlos Fernández Front Desk Agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel is in a nice location in Madrid. Only a few minutes walks to Prado museum. And can get to the place in just 20 minutes on feet. The hotel is new, and I had been upgraded to their roof garden room during my stay for Hilton diamond membership. The breakfast is pretty good, serving a wide range of local foods. This is a perfect hotel for tourists.
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Date of stay: November 2022Trip type: Travelled solo
Room Tip: Try to access to this hotel by taxi or Uber. If one of your friends are driving you there, they...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Christopher Pecorella, Atención al cliente/recepción at DoubleTree by Hilton Madrid-Prado
Responded 27 Nov 2022
Dear Mr HornorKCD, Firstly we would like to thank you for the lovely review you shared following your recent visit to our DoubleTree by Hilton Madrid-Prado hotel and are delighted to read that we were able to match your holiday expectations. Kind Regards, Carlos Fernández Front Desk Agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very good Hilton brand hotel. The staff is friendly, helpful, and attentive. The restaurant staff during breakfast is the absolute best. One of the best teams we’ve had thought Europe and UK in the last 8 months. The breakfast is very nice with a great variety of cold and hot dishes. The room was clean, quiet, comfortable, modern, and had all the amenities one could need, but a bit small. Too much furniture for the size. The bathroom was nice and big with a nice shower area. The bed although a bit small was very comfortable. The hotel looked very nice and well taken care of with no maintenance issues. Hilton hotels usually have issues with A/C and elevators, but none of that here, and everything worked perfectly. The location was great as one could walk to 90% of tourist attractions. This is in a very nice section of the city (Barrio de las Letras) and there are several cafes, coffee shops, and good restaurants within a 5 min walk. There is a well stocked small grocery store across the street. We will stay here again when we come to Madrid, and would highly recommend this hotel.…
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Date of stay: November 2022
Location
Service
Sleep Quality
Room Tip: A room not facing the street.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Christopher Pecorella, Atención al cliente/recepción at DoubleTree by Hilton Madrid-Prado
Responded 20 Nov 2022
Dear JRMADA: Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Miguel Sardinha Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect location - close to some of the most beautiful museums of the city and quite strategically situated if you want to take long walks in the city's most touristy streets! I was greeted by a great team during my check in with a smile - even allowed an early check in which unfortunately has become quite rare in the after covid era. Loved the signature DoubleTree cookie and the very friendly attitude of the people working in the front desk! One of them (sorry can't remember the name) after a chat we had about how fast and efficient the city metro is, even found a metro map online, printed it out and brought it to my room to assist me in navigating the metro lines! Nice spacious room (even if it was a standard Queen room) - very clean and weel appointed, comfy bed and 3 (!!!) windows that (although didn't have much of a view), could be opened to get some fresh air in. The breakfast was tasty and had everything one could ask for - even some local Churros! I would happily recommend this hotel for anyone visiting Madrid!…
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Date of stay: October 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Christopher Pecorella, Atención al cliente/recepción at DoubleTree by Hilton Madrid-Prado
Responded 6 Nov 2022
Dear Ms A_Rantos, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our DoubleTree by Hilton hotel with us and Tripadvisor readers. We hope to see you back soon! Kind regards, Carlos Fernández Front Desk Agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$174 - US$277 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
61
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Claim Your ListingDOUBLETREE BY HILTON MADRID-PRADO: UPDATED 2023 Hotel Reviews, Price Comparison and 308 Photos (Spain) - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton Madrid-Prado
Which popular attractions are close to DoubleTree by Hilton Madrid-Prado?
Nearby attractions include Prado National Museum (0.4 km), Museo Nacional Thyssen-Bornemisza (0.2 km), and Pub Crawl Madrid (0.2 km).
What are some of the property amenities at DoubleTree by Hilton Madrid-Prado?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Madrid-Prado?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Madrid-Prado?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Madrid-Prado?
Yes, parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Madrid-Prado?
Conveniently located restaurants include Pizzart Luchana, Grama Lounge, and La Vaca Argentina.
Are there opportunities to exercise at DoubleTree by Hilton Madrid-Prado?
Yes, guests have access to a fitness centre during their stay.
Is DoubleTree by Hilton Madrid-Prado located near the city centre?
Yes, it is 0.3 km away from the centre of Madrid.
Are any cleaning services offered at DoubleTree by Hilton Madrid-Prado?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at DoubleTree by Hilton Madrid-Prado?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to DoubleTree by Hilton Madrid-Prado?
Many travellers enjoy visiting Royal Palace of Madrid (1.5 km), Plaza Mayor (0.9 km), and Museo Cerralbo (1.8 km).