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Relais & Chateaux Heritage Madrid Hotel

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Calle de Diego de Leon 43, 28006 Madrid Spain
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Traveller (176)
Room & Suite (49)
Videos (1)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.

About

#9 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Heritage Madrid Boutique and Gastronomic Hotel has 46 rooms, 7 of them suites, where our main objective is to make you feel a unique experience in one of the best hotels in Madrid. All the rooms have high-speed Wi-Fi, flat-screen TV and Ihome designed to make your stay more comfortable and enjoyable. The nineteenth century furnishings have been brought from different European countries providing a cozy and quiet atmosphere. Our Haroma restaurant is overseen by two Michelin star executive chef Mario Sandoval, whose philosophy highlights the importance of using fresh, local ingredients and a menu that emphasizes seasonal foods. At Heritage Madrid Hotel all the details are cared to the maximum detail with luxury, refinement and comfort making you feel at home.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Meeting rooms
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Solarium
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Minibar
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Price:25% off room rate

Location

Full view
96Great for walkers
Grade: 96 out of 100
244Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
301Reviews8Q+A26Room tips
Traveller rating
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Kim wrote a review 19 Nov
2 contributions
What a wonderful stay we had in the family suite. The attention to detail throughout and the staff are top notch. I would not consider any other hotel in Madrid. Beautiful neighborhood with plenty of restaurants to enjoy.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 3 days ago
Dear guest, Thank you for your comment on TripAdvisor regarding your recent stay at Heritage Relais & Chatêau Hotel. We are thrilled that you enjoyed your stay with us so much and it is my personal pleasure to ensure that each and every guest leaves us with fond memories. We take note of your preference for the family room for your (hopefully!) future visits! We all hope that you will be able to come back and stay with us in the near future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tbathory wrote a review May 2022
Winston Salem, North Carolina24 contributions21 helpful votes
Hotel's Favourite
We were returning guest. The location is excellent, we were walking everywhere. The exterior of the building is beautiful, inviting. The inside is clean, nice ,old and new at the same time. Our room was spacious , well decorated and very comfortable . Cleanliness was five star. The bathroom was clean, modern and comfortable. The toiletries were Etro, super good quality. Breakfast was delicious. We had lunch in the restaurant, food and service were real good. The staff was very friendly and polite. We had a great time, we will definitely return.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 15 Jun 2022
DearGuest, We would like to express my deepest gratitude for choosing to stay at Heritage Relais & Chatêau Hotel and sharing such lovely feedback about your experience. We are delighted to read that you got to experience so much of our hotel and that our interior design as much of our hotel and that our interior design as well as our friendly staff created lasting memories for you. We´re delighted to learn that you enjoyed your overall experience and had the chance to try our restaurant la Haroma. Thank you for your positive observation and we look forward to your return visit in a not too distant future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shauna m wrote a review 16 Nov
Los Angeles, California18 contributions31 helpful votes
This beautiful boutique hotel is away from the tourist zone, and is in a lovely neighborhood with great cafes, bars and restaurants all within walking distance. It is a short and inexpensive taxi ride to the center of the city. It is understated and elegant property in a historic building. We stayed over a week and had a well-appointed room with a fabulous little balcony where you could watch the sunset and enjoy a coffee or a drink. Breakfast was served in the downstairs restaurant (there is a gorgeous rooftop restaurant but it was not open as it was a bit too cold). The food was very good. It is both buffet and served, and the waitstaff could not be more kind or accommodating. My husband's birthday was in the middle of our stay, and the GM made sure we had a lovely celebration. Speaking of the GM, his name is Julian, and I believe the hotel runs as smoothly as it does because of his capable efficiency and attention to detail. We can't thank him enough for his kindness, and the hotel is fortunate to have him. We will definitely stay here again when we return to Madrid.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
Room Tip: get a room with a balcony
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 3 days ago
Dear Shauna, Thank you indeed for taking the time to relay your detailed and honest feedback of your recent stay with us. We are delighted to learn that you enjoyed the environment and landscapes as well as restaurants during your stay. It was a real pleasure for all of us to create these special moments for you throughout your stay and we are sincerely happy that you enjoyed them so much. We´re thrilled to learn that you enjoyed your overall experience and had the chance to taste our breakfast at our rooftop restaurant. Julian is utterly happy to know that you remember his name and appreciate all he has done for you. Your positive acknowledgement motivates us to do even better in delighting our guests. From all of us at Heritage Hotel, we thank you for your wonderful review and hope to host you again soon! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin W wrote a review 6 Nov
1 contribution
This is a beautiful property in a convenient location in Salamanca. The hotel staff was very attentive, and the overall service was excellent. The hotel team went OUT OF THEIR way to make sure that everything was nice, from the front desk team to the restaurant. They also had a fantastic buffet in the morning. The rooms were well appointed and very comfortable with good linens and beautiful natural light. I would strongly recommend this property.
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Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 2 weeks ago
Dear guest, Thank you indeed for taking the time to relay your detailed and honest feedback of your recent stay with us. We love showcasing the very best of Madrid through our sevice, cuisine, hotel design and location and we're delighted to hear that you enjoyed it. We are glad that we have managed to meet your expectations on so many levels. Everyone in the team is elated to read your generous compliments on their hospitality during your stay at our hotel. We look forward to welcoming you back again at the hotel on your next visit to Madrid. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gast aus Zürich wrote a review 2 Nov
1 contribution
We had a wonderful stay in a very stylish hotel with extremely nice reception and staffing. Very good breakfast as well and gorgeous roof top restaurant. Different (not what you have seen x times already) and yet very Spanish in its way. Great time, feeling "at home".
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 2 weeks ago
Dear guest, Thank you for choosing to stay with Heritage Relais & Chatêau Hotel. We are truly delighted you felt right at home while staying with us and appreciate your many compliments on the hotel design, facilities, ambience and the team’s service. We aim not only to make every stay a memorable experience, but also to make Heritage Relais & Chatêau Hotel a second home for everyone. We trust we will have the opportunity to welcome you back. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
footballcrazy10 wrote a review Oct 2022
Charleston, South Carolina40 contributions33 helpful votes
You need to stay at this hotel! We have so many positive comments about this hotel and their staff. We've traveled all over Europe, and this is one of the best hotels by far. This trip was to celebrate our anniversary. The hotel manager and staff are attentive in every way to make sure your stay is both memorable and to offer their guests the best possible service. The restaurant and food was also excellent. We enjoyed breakfast everyone morning, and we ate in their restaurant several evenings after our day trips/tours. We stayed at the hotel for 6 nights. The hotel staff helped us by coordinating with a local tour company. Their recommendations were the best. The entire management team and staff go beyond expectations. The hotel is a very short taxi ride to the city center. The rooms are very clean, updated, and overall our experience was outstanding from start to end. We hope you will try this hotel and we do hope your stay is will be as memorable as our trip was.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 2 weeks ago
Dear guest, Thank you for sharing your positive review of Heritage Relais & Chatêau Hotel! We know you have many hotels to choose from for your trip to Madrid, especially at such a special occasion. We are honored that you gave us a chance. Our constant effort at Heritage Relais & Chatêau Hotel is to create a relaxing environment and offer efficient, warm, friendly and unobtrusive service to all our guests and we are happy to hear that you were overall happy with the services provided by our colleagues. We are particularly glad that you enjoyed the breakfast of our hotel. We all hope that you will be able to come back and stay with us in the near future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Justin R wrote a review Oct 2022
1 contribution
Everything was perfection! The friendliest staff who accommodated our requests from room service to booking excursions and making restaurant reservations. Their expertise made our stay so special. To the charming and sumptuous rooms. I will definitely be returning!
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Message the hotel ahead of your trip to organize restaurant reservations and tours.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 2 weeks ago
Dear Justin, Thank you for choosing to stay with Heritage Relais & Chatêau Hotel. We concur with you that our team members are very much committed to serve each guest with sincerity, care and passion. Our team, who is like family to many, will truly be delighted to learn about your compliments with regards to their level of attentiveness and service. We all hope that you will be able to come back and stay with us in the near future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David R wrote a review Oct 2022
2 contributions
Absolutely beautiful hotel. Food is not to be missed. The rooms are extremely tasteful and comfortable. The location is great. Would stay here again and recommend it to anyone. The staff here is absolutely wonderful. They are attentive, kind, and extremely helpful
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: In more of a quiet suburban neighborhood. Lots of families around. Very charming. Ask for room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 2 weeks ago
Dear David, We would like to express our sincere appreciation for you coming to stay with us and for taking the time to share your great feedback. We love showcasing the very best of Madrid through our sevice, cuisine, hotel design and location and we're delighted to hear that you enjoyed it. I am delighted that our team provided such great service to you for your stay and our property meet your expectations. Should you need any assistance with arrangements with your next stay with us, do not hesitate to let us know in advance. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bahamas90 wrote a review Oct 2022
Nassau, New Providence Island11 contributions
Though the interior and exterior of the hotel are utterly exquisite - the staff is what make this place truly special. They were incredibly helpful in organizing a day trip for us to the royal palace - I highly recommend using the agency they’d provided. We had coffee in bed every morning which was laid out on beautiful white linens on silver trays - they definitely pay attention to all the little details. The location of the hotel is also quite good and not very far from the sites - perhaps 15-20mins but catching a taxi is always very fast. We highly recommend and hope to visit again with family.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: It’s best to have breakfast at hotel - it’s very good and the buffet is reasonable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 2 weeks ago
Dear guest, Thank you for your comment on TripAdvisor regarding your recent stay at Heritage Relais & Chatêau Hotel. As you stated, our team does make a personal difference by consistently providing genuine care and exceptional service in order to ensure every guest a memorable stay and experience. We do appreciate your compliments with regards to the service delivery as well as your dining experience in our various culinary venues and I am sure that the team will be absolutely delighted to hear your feedback. We hope we will have the opportunity to welcome you back very soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rondevoo wrote a review Oct 2022
NYC6 contributions4 helpful votes
This is a beautiful, intimate hotel in a wonderful neighborhood. The staff is beyond cordial, helpful and attentive and the rooms are lovely, elegant and comfortable. The breakfast room is gorgeous and the breakfasts offer a magnificent array of fresh and delicious choices. And again with superior service. The Salamanca neighborhood is active and sophisticated with great shops and restaurants. It was nice to not be in the think of a tourist area, and short cab rides took us to all of the main tourist attractions. We could have spent much more than our 4 days there!
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Date of stay: May 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verónica Garcia, Dueño at Relais & Chateaux Heritage Madrid Hotel
Responded 2 weeks ago
Dear guest, Thank you for your comment on TripAdvisor regarding your recent stay at Heritage Relais & Chatêau Hotel. It is very delighting to read that you enjoyed all aspects of your room I’m also extremely glad that our staffs have well taken care of you for a seamless experience. We are thrilled to read that you had a wonderful stay and appreciated the hotel’s unrivalled location close to the heart of Madrid near the Salamanca quartier, We´re also pleased to learn that you enjoyed your overall experience and had the chance to taste our amazing breakfast. Thank you for your positive observation and we look forward to your return visit in a not too distant future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$268 - US$454 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Heritage Madrid Hotel
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Lista / Barrio de Salamanca
NUMBER OF ROOMS
46
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RELAIS & CHATEAUX HERITAGE MADRID HOTEL: UPDATED 2022 Reviews, Price Comparison and 250 Photos (Spain) - Tripadvisor

Frequently Asked Questions about Relais & Chateaux Heritage Madrid Hotel
Which popular attractions are close to Relais & Chateaux Heritage Madrid Hotel?
Nearby attractions include CAZORLA (0.4 km), Karaoke Decibelios (0.2 km), and La Flaca (0.4 km).
What are some of the property amenities at Relais & Chateaux Heritage Madrid Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Relais & Chateaux Heritage Madrid Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Relais & Chateaux Heritage Madrid Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Relais & Chateaux Heritage Madrid Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Relais & Chateaux Heritage Madrid Hotel?
Conveniently located restaurants include Mano De Santa, Txirimiri Pardinas, and Taberna de Peñalver.
Does Relais & Chateaux Heritage Madrid Hotel have airport transportation?
Yes, Relais & Chateaux Heritage Madrid Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Relais & Chateaux Heritage Madrid Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Relais & Chateaux Heritage Madrid Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Relais & Chateaux Heritage Madrid Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Relais & Chateaux Heritage Madrid Hotel?
Many travellers enjoy visiting Royal Palace of Madrid (3.5 km), Plaza Mayor (3.2 km), and Museo Cerralbo (3.2 km).