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Calle Gran Via 21, 28013 Madrid Spain
4 people are viewing this hotel
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Traveller (292)
Room & Suite (174)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#42 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
The newly opened NH Collection Madrid Gran Via is in the heart of one of Madrid's most iconic streets. This city center hotel is in an ideal location for shopping at designer boutiques, as well as exploring Gran Via's restaurants, coffee shops, book stores and cocktail bars. The hotel is within walking distance of central attractions, including La Puerta del Sol, Plaza Mayor, Plaza Espana.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Spa
Rooftop terrace
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Snack bar
Rooftop bar
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun terrace
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Black Friday
433Reviews15Q+A15Room tips
Traveller rating
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Khalaqi wrote a review Oct 2022
Abu Dhabi, United Arab Emirates825 contributions93 helpful votes
+1
The hotel is 4 star but everything is 5 star!! PROS: - Located in the heart of Gran Via street, close to all shops. - Well decorated rooms - Lighting is so well distributed and calm. - Nice bath. - Small reception on the main street to serve you quickly. CONS: - check in process is too long
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 4 weeks ago
Dear Mr. Al Khalaqi, It was a pleasure to host you at NH Collection Gran Via. Thank you for choosing us during your visit to Madrid and sharing your experience on Tripadvisor, we greatly appreciate your feedback and we are very happy to see that you loved our hotel and enjoyed our beautiful city. We are honored that you consider us a 5 star hotel! We take good note of your comments, as they help us improve and continue to deliver an excellent service to our guests. We look forward to welcoming you back in the near future! Best regards, María Martín Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ribonito wrote a review Mar 2021
Barcelona, Spain26 contributions3 helpful votes
+1
Hotel's Favourite
The very rewarding experience thanks to the kindy attention of Cristina at check-in and Javier at check-out . A highly recommended hotel due to its privileged location in the middle of the Gran Via. A very clean room and a very good shower mecanism. As a point of improvement, I would indicate the price of the minibar was not cheap.
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Date of stay: March 2021
Cleanliness
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Sleep Quality
Room Tip: Get a room to check gran via.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 20 Mar 2021
Dear Ribonito, Thank you so much for sharing your experience at NH Collectin Gran Via. It was a pleasure hosting you here and providing you the service of our team. We are sure Cristina and Javier will be very happy when they read your comments, they make a big effort to give their best for the guests. We also thank you for giving us your point of improvement, this is always very useful for the future. We hope to see you again very soon! Best regards, Eduardo Falces Concierge & Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anderson Tombini wrote a review Oct 2022
Florianopolis, SC12 contributions13 helpful votes
Stayed for one night only, would definitely recommend to friends and family. Near the subway, walking distance to Callao square, shops and restaurants, modern decor and beautiful rooftop, soundproof windows worked well, as the surroundings are very busy at night.
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Review collected in partnership with NH Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 4 weeks ago
Dear guest, Thank you for sharing your recent experience at NH Collection Gran Via, we greatly appreciate your kind comments, as they keep the team highly motivated and inspired. We are glad to read that you had an excellent stay with us and enjoyed our beautiful hotel and city. If you decide to come back to Madrid, we would be delighted to host you again and continue to provide an exceptional service. Best wishes, María Martín Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sylvia S wrote a review Oct 2022
Rancho Cucamonga, California16 contributions2 helpful votes
You’ve gotta stay here and book a room with a balcony and view of Gran Via street. It was an amazing stay, the room is beautiful, double sinks great showerhead, comfortable bed … everything was perfect and the location is close to restaurants, shops, the metro, buses, Starbucks. We absolutely loved our stay!
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Review collected in partnership with NH Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 6 Oct 2022
Dear guest, The entire NH Collection Gran Via team appreciates you for taking the time to share your kind comments regarding your stay with us. We are delighted to read that you loved our property and our staff. Our location is one of our greatest strengths and the rooms overlooking the Gran Via are indeed very beautiful! We look forward to having you stay with us again in the near future! Best wishes, María Martín Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JASMINE wrote a review Oct 2022
Singapore, Singapore7 contributions3 helpful votes
Staff were consistent in their service attitude cross all department. Helpful, polite and engaging. I will recommend this hotel to any one visiting Madrid. The location is also unbeatable. The rooms are cozy and comfortable. 5 start standard hotel !
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Review collected in partnership with NH Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 6 Oct 2022
Dear guest, Thank you for taking the time to share your positive experience at NH Collection Gran Via. We greatly appreciate your feedback and we are glad to read that you had an excellent stay with us and enjoyed everything the hotel and Madrid have to offer. I will communicate your kind comments to the team and I am sure they will be happy to know that they met your expectations. We look forward to welcoming you back in the near future! Best regards, María Martín Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hockeymama_12 wrote a review Sep 2022
Los Angeles, California14 contributions3 helpful votes
The location is awesome! The service is impeccable. The food is yummy! And the Sky Bar is Fun!! Loved being here. The rooms are modern, clean and spacious! It's literally in the middle of city center.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 2 Sep 2022
Dear Joyce H, first of all I would like to thank you for sharing this wonderful review in TripAdvisor. At NH Collection Gran Vía, our main purpose is to deliver extraordinary experiences, and we highly appreciate your feedback. The entire team looks forward welcoming you back. Sincerely, Laura Barbero Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bruno Lima wrote a review Aug 2022
Santa Rita Do Sapucai, MG2 contributions
Had an excellent stay right at the heart of Madrid. It was very easy to go to all the major tourist attractions either by metro or even on foot (there is a metro station right beside the hotel). Breakfast was great with plenty of options but the show stealer was the shower. Summer heat can be brutal in Madrid and to be able to cool off with a great shower and A/C after a day of touristing was a real blessing. Will definitely return!
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Review collected in partnership with NH Hotels
Date of stay: August 2022
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 20 Aug 2022
Dear Bsato, Thank you for sharing your great feedback about your stay at the hotel. As you said, taking a great shower after a long and hot day is one of the best sensations you can have in summer. We are glad you enjoyed that particular part of the room. Our a la carte breakfast is one of the strongest points of the hotel and the breakfast room make it unique. We hope you choose us again in the future. Best regards, Eduardo Falces Concierge & Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jaffer d wrote a review Aug 2022
2 contributions
Stayed at the hotel with my family. David, Guillermo and the other staff at rhe reception gave us great service. The breakfast was top class with a beautiful view if the city. I think it had my best cappuccino in Europe at NH Grand via. Will highly recommend staying at the NH hotel Grand via if you exploring madrid.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 16 Aug 2022
Dear Jafferd, We thank you on behalf of the whole team! We will show your comment to our colleagues, who will be very happy to read it and knowing you had a great experience. Our breakfast is different than the rest and, of course, the views make it even more special. We really appreciate you recommendation to other travelers. Have a nice week! Best regards, Eduardo Falces Concierge & Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LilaPM wrote a review Aug 2022
Huixquilucan, Mexico61 contributions20 helpful votes
We spent a total of 5 days in July during the longest heat wave in Europe this summer. Getting to the hotel was literally like fresh air. The hotel temperature was great, both in the room and in the facilities. I highlight this, because even though it sounds that this should be "normal", it was not in the rest of the hotel I stayed in during the rest of my trip. Hotel cleanliness was excellent, although the room was made a bit late in the day. The food in the restaurant was superb as well as drinks in the rooftop.
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Review collected in partnership with NH Hotels
Date of stay: July 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 16 Aug 2022
Dear Lila, Thank you so much for trust NH Collection Gran Via for your recent stay in Madrid. As you said, having an appropriate temperature is critical for the wellbeing of our guests, so we are glad you liked and pointed out. It is great knowing you also had a superb experience at the restaurant and rooftop. These are two of the special places of the hotel and definitely make the difference. If you come back to Madrid, we will be happy to welcome you again. Best regards, Eduardo Falces Concierge & Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
roy nir wrote a review Jul 2022
Tel Aviv, Israel18 contributions12 helpful votes
. Excellent location!!! Outstanding service. Large rooms. Clean. Breakfast on the hotel roof is delicious. Fresh in serving format. Close to everything. Metro station really close. Walking distance from tourist sites and the Chauka neighborhood.
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Review collected in partnership with NH Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eduardo Falces, Atención al cliente/recepción at NH Collection Madrid Gran Via
Responded 9 Jul 2022
Dear guest, The entire NH Collection Gran Via team thanks you for your kind comments. We are happy to see that you enjoyed all the things that our hotel has to offer and you had a great experience with us. We look forward to welcoming you back soon! Best regards, María Martín Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$158 - US$271 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridGran Via / Sol / Centro
NUMBER OF ROOMS
94
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NH COLLECTION MADRID GRAN VIA (S̶$̶3̶4̶0̶) S$254: UPDATED 2022 Hotel Reviews, Price Comparison and 352 Photos (Spain) - Tripadvisor

Frequently Asked Questions about NH Collection Madrid Gran Via
Which popular attractions are close to NH Collection Madrid Gran Via?
Nearby attractions include Fox In A Box Madrid (0.3 km), Mementorium (0.4 km), and Civitatis (0.1 km).
What are some of the property amenities at NH Collection Madrid Gran Via?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at NH Collection Madrid Gran Via?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Madrid Gran Via?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at NH Collection Madrid Gran Via?
Yes, parking is available to guests.
What are some restaurants close to NH Collection Madrid Gran Via?
Conveniently located restaurants include Entre Santos Madrid, La Vaca Argentina, and Zenith Brunch & Cocktails.
Is NH Collection Madrid Gran Via located near the city centre?
Yes, it is 0.6 km away from the centre of Madrid.
Are any cleaning services offered at NH Collection Madrid Gran Via?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Madrid Gran Via?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at NH Collection Madrid Gran Via?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to NH Collection Madrid Gran Via?
Many travellers enjoy visiting Royal Palace of Madrid (1.1 km), Plaza Mayor (0.7 km), and Museo Cerralbo (1.2 km).