The hotel facilities are modern and functional! Breakfast is very well served and delicious. the employees are cordial, attentive, friendly and very available! the only negative point is in relation to changing towels, which only happen every three days and, as the city was cold and rainy, it is very uncomfortable to use wet towels after showering.
Best hotel in Madrid. Super clean. Super friendly staff. Ines, Vanessa and Victoria are the best. I will repeat my stay in this hotel every time in my next trips to Madrid. Thank Ines Vanessa and Victoria you make this hotel a touch of class.
The room although quite small was perfect. The beds were very comfortable. The shower was good. Everything was clean. There was a nice balcony too. Although the immediate area is busy and a bit overrun with fast food restaurants, the hotel is also very close to beautiful traditional restaurants, Atocha station and el Museo Nacional Centro de Arte Reina Sofia. Outside can be noisy but the soundproofing is good. The staff were very helpful & polite. We did not use the restaurant.
Excellent location, extremely nice and helpful staff and very very good atmosphere and vibe. Will definitely return and recommend. Breakfast location is gorgeous on the rooftop. In general everything was perfect and perhaps a shelf above the sink would be the only thing I'd add :)
Check in was smooth and friendly. Room compact but did everything it needed to. I would have preferred a softer pillow, but mattress was great. Nice to be able to open the window. Rooftop terrace including kettle is a nice addition. We strolled to the Reina Sofia (2mins) Plaza Mayor and Del Prado- so convenient. The subway station is a one minute walk. And it was a 2 min walk to the main train station for our trip onwards to Cordoba. Great food options 5 steps from the door. Would love to come back.
Very comfortable stay. Staff was friendly and very hospitable. Special shout out to Vanessa and trainee (Alejandra) for their special treatment. The staff sent balloons and a pastry with a note for my Birthday - this made my day! Very close to Atocha train station. Would definitely stay again!
As others have said, rooms are small and sparse but clean and functional, beds are comfortable, staff are genuinely friendly and helpful, and the location is ideal. The luggage lockers cost were perfect for early arrival/later departure, and for 1 Euro they easily fit two large carry on travel backpacks. The also offered an inexpensive selection of snacks, salads, and small sandwiches. Coffee was free on the rooftop terrace after 11am. I would absolutely stay here again, but next time I would opt for a room without a balcony given the traffic noise. Also note that the sound proofing was not great inside the hotel, and the crying of a young child echoed quite well in the hallway and room. That said, it’s a centrally located and relatively inexpensive hotel in a large city, so noise is part of the equation. And if noise bothers you, you’re probably already traveling with ear plugs or an inexpensive pair of noise cancelling headphones.…
This cozy hotel should be called “Enjoy’n Atocha” for several reasons. - The staff is very kind and accommodative. - The rooms are small BUT have a very smart configuration, every square feet is cleverly utilized. For instance, a Bluetooth speaker is installed in the roof, amazing! - Breakfast in the cozy terrace (7th floor) is great. Most of products are home made, the choice of international music is perfect, you definitely feel at home there. - Very well located, in the middle of the Art district, just steps away from Atocha’s terminal. You can take for only 5€ the Airport Express bus and after a 35 minutes trip you are in Atocha. Thank you to all the staff and very specially to Ines, your energy is really contagious. I highly recommend this hotel and definitely I’ll be back when visiting again the beautiful city of Madrid.…
Great service, all staff very kind and helpful, delicious breakfast with lots of choice, amazing view from the rooftop, hotel in general very clean, perfect location, just 10 out of 1. Highly recommend
A great deal in a great location! The staff were lovely. They were very helpful in where to visit and even arranged a picnic on my last day when I had to leave before breakfast began. Do yourself a favor and stay here.