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Petit Palace Santa Barbara

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#33 of 444 Hotels in Madrid
Certificate of Excellence
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Petit Palace Santa Barbara
Petit Palace Santa Barbara
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1,093 Reviews from our TripAdvisor Community

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Showing 417: English reviews
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Washington DC, District of Columbia
Reviewed 1 week ago

Hotel was very easy to find and reception was pleasant and efficient. I booked a room with a balcony and ended up on the 1st floor. I didn't experience any noise from the elevator or stairwell flanking my room and the balcony doors were soundproof enough to keep out any street nose. TV had plenty of channels, including some in...

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2Thank acswift
London
Reviewed 2 weeks ago

Located about a minute's walk from the metro station this hotel is very well located - about a 15 minute walk from the Puerto del Sol. We got a great welcome on arrival and our room was ready for us well ahead of the check in time. Lovely big room, spotlessly clean and a fabulous bathroom. The bed was really...

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Thank McPidd
Paris, France
Reviewed 4 weeks ago

I read the reviews and so I knew the hotel had a reputation for being loud and I specifically asked for a quiet room in the reservation. When I arrived they told me my room was on the ground floor facing a bar with a huge glass bottle recycling container under the window. I said the room sounded like a...

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1Thank CeeDeeG
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Guest, Thank you for reviewing our hotel. I am really sorry to read that you had some issues with external noise factors; unfortunately, as these occurrences did not take place inside the building, they are out of our hands to control. Likewise with the rubbish removal service. We have however made a claim to the city council to remove...

Reviewed 4 weeks ago

Rooms are very clean, modern. Each has a pc in the room to use. Staff very helpful. Restaurant and Bar don't appear to get much attendance at this time of year (Main Bar is an outdoor area) - but I would imagine are a great place to relax when its hotter weather.

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Thank Justin M
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Justin, Thanks for choosing us and thanks too for your time sharing your experience at TripAdvisor! It is a pleasure for us to know you liked our Hotel! I hope you can come back in the next months when spend some time in our terrace is the best plan in the city! Best regards, Jorge del Rio Hotel General...

London, United Kingdom
Reviewed 4 weeks ago

The location was great as were the amenities (although I used very few) however my room was located on the street side and so incredibly loud! I was woken up in the night and struggled to get back to sleep with all of the noise outside, it was 3.30am on a Friday morning so not even the weekend, however a...

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2Thank HaydenKiwi
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Guest, Thank you for your time spended to share your feedback with us. We are truly sorry to see that you did not fully enjoy the time you spent with us at Petit Palace Santa Barbara. I'm sorry if you had noise disturbance from street, unfortunately being located in a lively plaza has its positive and negative side. We...

Bristol, United Kingdom
Reviewed 5 weeks ago via mobile

Stayed for 2 nights, 1 room for 5 adult males. Irene on reception let us check-in to our room 3 hours early. Very friendly staff , nice clean hotel. Walking distance to most places. Cheap bar next door €1.50 for a large beer. 2 minutes from the Metro.

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Thank Paul D
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Paul, Thanks for your feedback!! It is really important for us to know that you enjoyed your Petit Palace Experience! I am sure Irene will be glad to know that you appreciated her work! Our aim is to make you feel as comfortable as possible! We will love to welcome you back in Santa Bárbara! Kindest regards, Jorge del...

Reviewed 20 February 2017

Hotel offers a great central location to discover Madrid. Right at the Santa Barbara square, so please ensure a room not at the front to avoid some noise. From this location you are very close to the major museums, restaurants & bars and shopping streets. The hotel offers a nice breakfast with lots of fresh food!

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Thank jovan_op_reis
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear guest, First of all, Thank you for your time sharing your opinion! As you said, our location is perfect to enjoy the city! You can go walking to the main points, and We also offer free bicycles that can make the experience even better! Thanks too for your words regarding our healthy breakfast, We really appreciate your feedback. Waiting...

Benahavis, Spain
Reviewed 18 February 2017

Well located close to the centre and Matro, but the hotel itself was nothing special. Clean, all the services, but there was a wow factor missing. No bar and just a somewhat soulless restaurant. Breakfast selection was good. Still waiting for my factura which they promised to email!

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Thank IberScot
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Guest, Thank you for your time to give us your feedback about your stay in our Hotel Petit Palace Santa Barbara. We are disappointed and regret to read that you did not enjoy your time with us. I can guarantee you that the whole team try to do their best every day to get unforgettable experiences from our guests....

Liverpool, United Kingdom
Reviewed 16 February 2017 via mobile

I spend most weeks in uk hotels due to my job, so stepping away from the larger global brands is sometimes a worry. This hotel was perfect, fairly priced and a good location for the metro. Family room has cool bunkbeds just a little bit away from the double bed/main part of the room. Massive bathroom, with a great shower....

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Thank steven f
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Steven, Thank you so much for your great and detailed feedback! We are delighted to know that you liked our facilities and you enjoyed them! It will be a real pleasure for all the team to welcome you back in your next visit! Kindest regards, Jorge del Rio Hotel General Manager

Reviewed 14 February 2017 via mobile

Had a weekend there with three other friends and all I can say is that I would 100% recommend this hotel to anyone. Just next to "Chueca" (where all the gay culture of Madrid is located), the location is great and everything you need is next to you : You're 1 min away from the first subway station "Alonso Martinez",...

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Thank Dylan C
Jorge d, General Manager at Petit Palace Santa Barbara, responded to this review

Dear Dylan, We can not thank you enough such a nice review!! Thanks for your time sharing your opinion, We are sure it will be useful for all the TripAdvisor users. We are sorry about this unfortunately situation that you lived, and as you experienced, We tried our best to made you feel better. It is a pleasure for all...

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Staying in Chueca

Neighbourhood Profile
Chueca
Chueca is the hip, gay neighbourhood of Madrid where many of the streets are narrow and intimate, but where the hustle and bustle and the eclectic storefronts and people give it a distinctly urban feel. The main thoroughfare is Calle Hortaleza and the main square is Plaza Chueca, completely filled with terraza tables serving copas (mixed drinks) during summer. A mixture of trendy and grungy, some of the adult businesses here are explicitly racy in their signage. From the rainbow flags to the signs above the entrances of its many funky bars, to the date spot restaurants, Chueca is a vibrant and colorful place. It's always interesting to explore the different corners of Chueca by day, and by night, the area becomes a major nightlife destination when the clubs open their doors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Hotel Petit Palace Santa Barbara, plus four stars, is located in the Plaza de Santa Barbara in the impressive Alonso Martinez area between “Genoa” and “Sagasta” streets and just a few steps away from the popular Gran Via, the lively neighbourhood of “Chueca” and “Plaza de Cibeles” in an area where many cinemas, restaurants, terraces, cafes and shops can be enjoyed. Located in the “Plaza de Santa Barbara” which has a lovely tree-lined boulevard, where bars set up their sidewalk tables in spring and summer, making it one of the liveliest “tapas” areas in Madrid. In the square, you'll also see the attractive classical French style Villagonzalo Palace and the unusual Casa de los Lagartos (House of Lizards), named after the stone carved lizards that decorate its upper storey. Nearby are also the most important business areas such as the “Paseo de la Castellana”, “Plaza Colon” and the National Courthouse of Madrid. This centrally located hotel is the ideal starting point for those who want to discover the main attractions of the city, including those wishing to relax in a hotel equipped with modern luxury facilities. Thanks to its unbeatable location, most of the major tourist attractions and monuments can be reached easily and comfortably by foot; such as the emblematic Puerta del Sol, the Royal Palace and Plaza Mayor. This boutique hotel, ideal for both tourists and business travellers, has been totally refurbished with the latest designer furniture and mod cons, while retaining its classic structure and emblematic facade. In the same building is the mythical "Junco" is found, which is one of the oldest known jazz clubs in Madrid. The famous Alfil and Maravillas Theatres are found close. The hotel has 82 magnificent rooms and 1 completely equipped apartment with kitchen include. The rooms are decorated with modern furniture which ensures for guests that nothing is missing during their stay there. All of them have free WIFI , hydro-massage showers and free safety boxes with capacity for laptops. We have also XXL rooms designed for "larger" people (with beds which are wider and longer than usual, high windows, doors and showers). The hotel has both a meeting room and some rooms which are convertible in small meeting or exhibition rooms.In the restaurant of the Hotel Petit Palace Santa Barbara offers a delicious buffet breakfast every morning consisting of a wide selection of products and dishes so that guests can start the day with the necessary energy. The hotel offers a unique free bike rental for guests and accepts pets (bedding and feeding bowls are available free of charge) and amongst many facilities and services offered by the hotel you may find; laundry service, free daily newspaper, room service (limited hours) fax and copying services, 24 hour reception desk and in room tea and coffee facilities (on request). The staff is professional and knowledgeable in the area, and can provide you with any kind of information about tours, dining, shopping and areas of interest. Do not hesitate to contact us with your special requests (honeymoon, type of bed), we will do everything possible to ensure that your stay is as enjoyable as possible! ... more   less 

Additional Information about Petit Palace Santa Barbara

Address: Plaza Santa Barbara 10, 28004 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Chueca
Price Range: $162 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Santa Barbara 4*
Number of rooms: 82
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Also Known As:
Petit Palace Santa Barbara Hotel Madrid
Hotel Style:
#27 Luxury Hotel in Madrid
#30 Family Hotel in Madrid
#33 Business Hotel in Madrid
#47 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Petit Palace Santa Barbara staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not at the front of the hotel - quieter”
 of 5 bubbles McPidd, 7 Mar 2017 | Read review
“Staff say that the higher floors are better - away from the street level noise”
 of 5 bubbles P7300VLjustinm, 21 Feb 2017 | Read review
“Dont get a room which faces the street!”
 of 5 bubbles HaydenKiwi, 21 Feb 2017 | Read review
“rooms at the inner square or back side are quite, front side a bit noisy!”
 of 5 bubbles jovan_op_reis, 19 Feb 2017 | Read review
“If you want a view - but correspondingly, the potential for noise - ask for street side.”
 of 5 bubbles 910StephenW, 3 Dec 2016 | Read review
5 of 5