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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#137 of 501 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
For business and leisure guests who are self-expressers seeking for authentic local and eclectic experiences, Aloft Madrid Gran Via, a lifestyle 4-star hotel, provides the starting point of a new scene on the buzzing Gran Via.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Rooftop terrace
Public wifi
Rooftop pool
Pool with view
Outdoor pool
Breakfast available
Snack bar
Rooftop bar
24-hour security
Baggage storage
Non-smoking hotel
Sun terrace
24-hour front desk
Laundry service
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Room features
Air conditioning
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
664Restaurantswithin 0.5 km
238Attractionswithin 0.5 km
Contact
Calle Jacometrezo 4, 28013 Madrid Spain
Name/address in local language
Getting there
Santo DomingoMadrid Metro2 min
CallaoMadrid Metro2 min
Car HireSee all Madrid car hire
233Reviews12Q+A26Room tips
Reviews
Traveller rating
- 144
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- 20
- 10
- 8
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Most Recent
This is a new hotel - opened in 2019. Rooms are nice with modern furniture, desk and large TV. Safe, iron and ironing board were provided. Staff was very nice, especially lady at breakfast, which was quite good. Most of all the location is perfect, right in the center of Madrid with minutes walk to Plaza Major and Royal Palace. I’ll definitely stay here again when back in Madrid.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nicest hotel. The best location walking distance to everything. Super clean. Staff exceptional, always greeted with a smile and always helpful with great recommendations. Breakfast too is very good. Comfortable bed, great shower, nicely sized rooms. Highly recommend!
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adrian Negrete Marti, Atención al cliente/recepción at Aloft Madrid Gran Via
Responded 2 weeks ago
Dear Explorer746325, Thank you for sharing your experience with the TripAdvisor community. I am thrilled to learn that you enjoyed your stay at Aloft Madrid Gran Via. It is fantastic to know that your overall experience has been to your liking. If you ever plan to come back to Madrid, do not hesitate to contact us directly. Have an A-lofty day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
actully i gave the same because the hotel location i advise not to get car as no car parking and in front of the hotel directly is the buses and metro in 15 second walk its near the city centre 1 or 2 min walk i just met an bad experience with the connected room, and i was upset but i thought about the cleaning service and the room service staff who really was meeting us with big smile and great welcome words i forgot about the connected room i recommends the hotel specially for couples
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: dont rent car as no need
u have to try the calammary sandwich
zara is best place to do shopping
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adrian Negrete Marti, Atención al cliente/recepción at Aloft Madrid Gran Via
Responded 2 weeks ago
Dear hossamf374, Thank you for sharing your experience with the TripAdvisor community. I would like to extend my most sincere apologies for not bringing you the connecting rooms. However, I'm thrilled to learn that the service provided by the team was up to your expectations. If you ever plan to come back to Madrid do not hesitate to contact us directly, we will make sure you have a memorable stay with us. Have an A-lofty day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Before our trip to Madrid, I looked at various options for hotels, and their locations. After working through indie hotels, then my hotels where I am a member, I finally settled on Aloft, a part of the Marriott chain. It was the perfect location. It is within walking distance of the Royal Place, Plaza del Sol (under reconstruction, unfortunately) Almudena Church, Gran Via, Plaza Mayor and many, many stores for shopping. It is also near two metro stations so transport to the Prado Museum, Thyssen Museum and other major sites in the city was also problem free. Not to mention the many nearby cafes and restaurants as well as grocery stores. The room was very comfortable and serviced every day. Our window looked out on the Opera and the Royal Palace, so it was a spectacular view on waking up. The room was serviced every day. There is a TV, of course, fridge, kettle and a safe. What more can you ask for? In addition, the front desk staff was very helpful at all times. For our needs, this was the perfect hotel in Madrid.…
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Date of stay: February 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adrian Negrete Marti, Atención al cliente/recepción at Aloft Madrid Gran Via
Responded 4 weeks ago
Dear Michael G, Thank you for sharing your experience with the Trip Advisor community. I am thrilled to know that you really enjoyed your stay and found that we are in a perfect location. We are very lucky located! Also, I am glad to know that you found the room up to your expectations. We are looking forward to welcoming you back soon! If you ever plan to come back to Madrid, do not hesitate to contact us directly. Have an A-lofty day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came to this Aloft for the first time, everything is great, and the service is very good. In particular Anka (sorry for any misspelling). She works at the breakfast on the 3rd floor. She is extremely hardworking, motivated, and dedicated to her job, while having a smile on her face, she manages the whole breakfast service shift on her own which is extremely impressive. Always polite, respectful, and more than anything smiling! It was a pleasure to stay here, thank you to Anka and the rest of the Aloft team!
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Date of stay: February 2023Trip type: Travelled on business
Rooms
Location
Service
Room Tip: 9th floor amazing views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adrian Negrete Marti, Atención al cliente/recepción at Aloft Madrid Gran Via
Responded 4 weeks ago
Dear fusalp14, Thank you for sharing your experience with the Trip Advisor community. I am thrilled to learn that your overall experience was great. We will recognize Anca for your mention with this such a wonderful comment. Thank you for recognizing her work , I am sure that she will be very happy. If you ever plan to come back to Madrid, do not hesitate to contact us directly. Have an A-lofty day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location next to several bus and subway stations, as well as near the presidential palace. The room is a reasonably good size and the water containers are free and appreciated. My only major disappointment was the breakfast. We were not made aware of the cost and unfortunately assumed it was included, when in fact is cost more than 10 Euros per day. This was rather surprising since it was fairly basic with some cheese, pastries, meats and eggs. Some days we only eat a croissant or had coffee. The staff needs to make this clearer.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rocio Redondo, Guest Services / Front Office at Aloft Madrid Gran Via
Responded 31 Jan 2023
Hello C_and_MH, Thank you for taking the time to share your recent experience with the TripAdvisor community. I am pleased to learn that our location, room size, and water containers at the property were to your liking. On the other hand, I am sorry to hear that the breakfast items were not as expected. Our main priority is our guest satisfaction and I wish I had this information while staying with us in order to rectify or offer different options. Should you like to discuss your stay in further detail, please do not hesitate to contact me directly at the hotel. Kindest regards, Rocio
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thinking of traveling to Madrid again soon and for sure will stay only at Aloft Madrid, nice hotel , brilliant location and more important the Friendly service, I stay mostly at Marriott top brands however I didn’t miss the luxury touch at this hotel because of the friendly staff and good features. Thanks for the last stay and hope to see you soon
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Adrian Negrete Marti, Atención al cliente/recepción at Aloft Madrid Gran Via
Responded 9 Feb 2023
Dear Mesaed68, Thank you for sharing your experience with the TripAdvisor community. It is wonderful to learn that we have exceeded your expectations with regard location and staff service. Those are such a wonderful comments. We are already looking forward to welcoming you back in a near future. Have an A-lofty day,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the most wonderful 3 nights in Madrid. The Aloft hotel was perfect, location, comfort and service, all excellent. Anca who works at the breakfast is fantastic, so efficient, hospitable and friendly. Always smiling and helpful. A Five Star experience. Well done!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adrian Negrete Marti, Atención al cliente/recepción at Aloft Madrid Gran Via
Responded 9 Feb 2023
Dear martinwC3186JK, Thank you for sharing your feedback with the TripAdvisor community. I'm thrilled to learn that you had such a wonderful stay with us. Thank you for recognizing Anca's service, I will make sure she gets your wonderful comments. If you ever plan to come back to Madrid, do not hesitate to contact us directly. Have an A-lofty day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aloft Madrid Gran Via was my first time staying with Aloft from Marriott, and overall the experience was awesome. We stayed here for 6 nights. It was not on the main commercial street Gran Via, so it wouldn't be too noisy or crowded, while it was still within walking distance to many places e.g. shopping malls, restaurants, coffee stores and bars. The subway station Callao is just one minute away. I didn't give it 5 stars because of some issues with the bathroom: the water leaked from between the shower room doors, plus there was not much storage space for misc items. The elevators were pretty small though. The staff were super friendly and helpful.
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Date of stay: December 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Adrian Negrete Marti, Atención al cliente/recepción at Aloft Madrid Gran Via
Responded 9 Feb 2023
Dear KirklandTom, Thank you for sharing your experience with the TripAdvisor community. I am thrilled to learn that your overall experience was awesome. We're so glad you enjoyed the location and the area. I would like to extend my most sincere apologies with the issues encountered during your stay. Thank you again to share your comments with us we take very seriously our guest comments and feedback as this is our most valuable tool to improve our service and facilities. Should you like to discuss your stay in further detail, please do not hesitate to contact me directly. Have an A-lofty day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic location right in the heart of Madrid. Walking distance to anything a tourist wants. And for shoppers, its heaven. The staff were incredible. Very friendly, very attentive, and always have a good attitude. The breakfast is simple, but does the job. Rooms are neat and modern. And the view was phenomenal. Special thanks to Diana and Carmen who made the experience more positive. Highly recommended.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adrian Negrete Marti, Atención al cliente/recepción at Aloft Madrid Gran Via
Responded 9 Feb 2023
Dear Osama M, Thank you for sharing your experience with the TripAdvisor community. We are pleased to learn that your overall experience its been fantastic. Thank you for writing such an amazing and detailed feedback. I will be sharing your feedback with regards to the staff service received. If your travels bring you back to Madrid, do not hesitate to reach out the hotel directly. Have an A-lofty day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$190 - US$273 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridGran Via / Palacio / Centro
NUMBER OF ROOMS
139
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Claim Your ListingALOFT MADRID GRAN VIA: UPDATED 2023 Hotel Reviews, Price Comparison and 249 Photos (Spain) - Tripadvisor
Frequently Asked Questions about Aloft Madrid Gran Via
Which popular attractions are close to Aloft Madrid Gran Via?
Nearby attractions include Gran Via (0.2 km), Mementorium (0.2 km), and Gula Gula (0.05 km).
What are some of the property amenities at Aloft Madrid Gran Via?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Aloft Madrid Gran Via?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
What are some restaurants close to Aloft Madrid Gran Via?
Conveniently located restaurants include Oven Mozzarella Preciados, GastroVía 61, and Oven Mozzarella Bar.
Are there opportunities to exercise at Aloft Madrid Gran Via?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Aloft Madrid Gran Via located near the city centre?
Yes, it is 0.8 km away from the centre of Madrid.
Are pets allowed at Aloft Madrid Gran Via?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Aloft Madrid Gran Via?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Aloft Madrid Gran Via?
Many travellers enjoy visiting Royal Palace of Madrid (0.6 km), Plaza Mayor (0.5 km), and Museo Cerralbo (0.7 km).
Is Aloft Madrid Gran Via accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.