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Pestana Plaza Mayor Madrid

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Calle Imperial 8, 28012 Madrid Spain
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (319)
Room & Suite (90)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Individually wrapped toiletries
Updated 10/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 481 hotels in Madrid
Travellers' Choice
Sleeping in the historic centre of Madrid, in a baroque building in the most iconic square in the city. It’s an experience only possible at the Pestana Plaza Mayor, an exclusive hotel of the Pestana Collection brand that combines the baroque architecture of the 17th Century with a sophisticated decor and the amenities of the 21st century. Madrid is a city with a life of its own, where there is movement, noise and people. But if you want to relax for a moment, all you need to do is close the windows. The hotel is your refuge whenever you want, simultaneously at the centre of everything is the centre of tranquillity. With its spectacular Spa, an inner patio lit with natural light, its own library, a Rooftop bar with seasonal pool with views over the most genuine neighbourhood in the city, a terrace right on Plaza Mayor and rooms that prime for supreme comfort, this is the place to stay in the centre of Madrid. The Pestana Plaza Mayor Madrid is a unique and unrivalled luxury hotel, located a stone’s throw away from the main monuments and tourist attractions, such as Puerta del Sol square, the Royal Palace, Madrid Cathedral, Gran Vía, Plaza del Callao square, the Temple of Debod, or the iconic El Rastro flea market. The Paseo del Arte, where you’ll find the main museums such as the Prado, Reina Sofía, and Thyssen, is only a 20-minute walk away.
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Calle Imperial 8, 28012 Madrid Spain
Name/address in local language
Getting there
Barajas Airport15 kmSee all flights
Vodafone SolMadrid Metro5 min
Tirso de MolinaMadrid Metro5 min
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437Reviews7Q+A22Room tips
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Popular mentions
Daniel D wrote a review 15 Sep
1 contribution
The staff was excellent and knowledgeable and the hotel was very clean, from check in to check out they went above and beyond the hotel is well situated in the heart of Madrid close to all the great restaurants and the warm people
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Date of stay: September 2021Trip type: Travelled as a couple
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Bernd wrote a review 5 Sep
Lauf an der Pegnitz, Germany15 contributions2 helpful votes
Hotel's Favourite
Perfect location, you can´t be more central in Madrid. A room towards Plaza Mayor is highly recommended. Roof top pool is amazing, indoor pool is marvelous. Service and staff are really great, and having dinner in the hotel restaurant at least once during your stay is a must.
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Date of stay: August 2021
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Trip type: Travelled on business
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Response from Ricardo Lorenzo, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear Bernie, On behalf of our entire team at Pestana Plaza Mayor Madrid, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Plaza Mayor Madrid. Best regards, The Team at Pestana Plaza Mayor Madrid
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Peter wrote a review 15 Sep
1 contribution
We booked the hotel for a 6 night stay. The location is incredible and walking distance to nearly all the Madrid top attractions and of course, right on the Plaza Major square, which is stunning. The Hotel was fantastic. The staff could not be more helpful, and the welcome was wonderful, all the staff were warm and welcoming and great ambassadors for the hotel and Madrid. The room was also fantastic. The bed was probably the most comfortable I have slept on in years and the bedding also was lovely. The room was large (Superior Room) and well put together, the bathroom is the normal ‘open’ type to the room which most hotels now use but the shower and WC are behind obscure glass walls which was fine. People complain about he Nespresso capsules and two day’s we did have to ask for them as they were not replenished but they very quickly bought them to the room. The rooftop pool is lovely with the seating area and the Spa is also fab. The staff again are wonderful. I hope they keep the booking system in place (covid measure) as the facilities are small and its useful to ensure all guests get fair access and comfortable access, particularly the gym… they are all amazing facilities however. The breakfast is also superb, and I think great value. Spanish hotels are not normally good at breakfast, but here is an exception! Really superb. Looking forward to returning… I really thought the hotel was super and hard to find fault!
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Date of stay: September 2021
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Room Tip: All rooms are excellent!!
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Giampaolo R wrote a review 14 Sep
Geneva, Switzerland34 contributions11 helpful votes
Very well located in the very center of Madrid (Plaza Mayor), this hotel is settled in a historic building but renovated with a sense of modern practicality. Everything exhales good taste, from the general decoration, the rooms and the spaces for amenities. Even with COVID restrictions, the restaurant and spa are a little jewel to enjoy. Pleasantly surprised, it became my favorite hotel in Madrid.
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Date of stay: September 2021
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AnaLo wrote a review 7 Sep
Costa Rica88 contributions12 helpful votes
The Hotel is in a good location to move walking to the main points of the city. Unfortunately the reception is not consistent with the service they want to offer and the quality they want to have. Breakfast is ok, the eggs are ready and if they are cold, they are reheated, the rough way of responding of the young woman in the restaurant is quite clear on this, she is always in a hurry. The rooms are smaller than what can be seen in the photos as well as the shower, very small. The air conditioning does not work very well the room in the evenings was very hot. They must work on their Customer Service .... we will not return.
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Date of stay: September 2021
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear Mrs. Analorenas, We would like to thank you so much for sharing your feedback with us because it is our only way to improve the standards and procedures. Also, we would like to apologize for not meeting your expectations. It would be a pleasure to enlarge the information regarding the service received by the Reception team in order to check our improvement areas. But also we have spoken to the involved team in order to build on your opinion. Anyway thank you for staying with us! We hope that, nonetheless you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel. Kind regards, Pestana Plaza Mayor Team
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LOCATION
SpainCommunity of MadridMadridSol / Centro / Austrias
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Frequently Asked Questions about Pestana Plaza Mayor Madrid
Which popular attractions are close to Pestana Plaza Mayor Madrid?
Nearby attractions include Plaza Mayor (0.06 km), Mercado San Miguel (0.2 km), and Five Mon-keys Escape Game (0.1 km).
What are some of the property amenities at Pestana Plaza Mayor Madrid?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Plaza Mayor Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Plaza Mayor Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pestana Plaza Mayor Madrid?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pestana Plaza Mayor Madrid?
Conveniently located restaurants include Ástor, Steakburger Arenal, and Grama Lounge.
Are there opportunities to exercise at Pestana Plaza Mayor Madrid?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Pestana Plaza Mayor Madrid located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at Pestana Plaza Mayor Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Plaza Mayor Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Plaza Mayor Madrid?
The staff speaks multiple languages, including English and Spanish.