Wow! We stayed at Pestana Plaza Mayor for five nights and loved every minute of it! The customer service was out of this world, the staff was always helpful & we never saw them without a smile. The location and atmosphere were both phenomenal and it's within walking distance to everything you could possible want to do. The hotel restaurant was fantastic for breakfast, lunch & dinner. We had breakfast every morning before heading out and on top of there being the usual items you could order anything off the menu as well. My favorite for lunch or dinner was the pulled pork brioche sandwich, so delicious & light! Even though our room was facing the square it was surprisingly quiet even on the busiest nights. We loved being able to go right outside and be a part of the festivities or walk to other areas. Our room was beautiful, spacious & clean and the hotel itself was beautifully updated & clean. Should we ever find ourselves back in Madrid this is the only place we'd ever stay. Thanks for making our stay so memorable!!…
The Pestana Plaza Mayor Madrid, provided exceptional service prior to and during our stay. My friend and arrived early on a Saturday morning, following an overnight flight from the US. While our rooms were not yet ready, they let us freshen up at the spa before we started exploring the service. They called us a few hours later to let us know the rooms were ready and everything was perfect. The hotel staff was very helpful during our stay, providing recommendations and suggestions. My room overlooked Plaza Mayor, providing a view that cannot be beat. Even with a room off the Plaza, it was very easy to get a great nights sleep as there was barely any noise with the window closed. We found the location ideal for exploring the city and many great restaurants were within a 10-20 minute walk. The stay was perfect and I would gladly stay here again on my next trip to Madrid!…
Spent three nights in a room overlooking the plaza and it was great. The room was comfortable and clean and well sound-proofed. We could see the activity in the plaza, but not hear it. Staff, including the front desk could not have been nicer or more helpful. We purchased the breakfast. Wide selection, including made-to-order items like an omelet.
We stayed for 2 nights and had a fabulous time. The rooms are extremely comfortable and well designed. We had a room overlooking the inner courtyard which while not having a view of Plaza Major, was extremely and unusually quiet for a city centre hotel. The indoor pool is very small but worth a visit if not too busy. Staff were all very friendly and helpful. The communal areas of the hotel are quite stunning. Would stay again.
Excellent location right on the Plaza Mayor! The staff and accommodations are top notch… we had some issues the first day with internet/phone service, but the staff took care of this. I highly recommend the dining/breakfast atrium- charming atmosphere and delicious food. Check out the flamenco dancing offered on Friday nights! Would definitely recommend this hotel for families or couples!!!
We had a wonderful stay at this hotel the location was fantastic. We enjoyed the tapas so much. Do try the pork belly! The best part was our server Michelle! She was so friendly and very attentive. Highly recommend
I came from the US exhausted on my first leg of my trip and I wasn’t sure if I had the correct hotel as is was not reserved by me and I was not looking from the Plaza Mayor facade. Alex O found me on the foyer looking bewildered and offered to check the reservation. It was 10:30 am breakfast is closing, Alex offered coffee while he figures my accommodation. He then was able to check me in and took me to my room. Alex Otero and David T were able to lead us to amazing food experiences and cultural adventures. I had checked out after 3 days but my best friend checked in with her family for 4 more days. They never changed their demeanor and still kind, friendly and helpful to them. I then came back to end my European excursion for an overnight stay and David T and Alejandro V welcomed me with the same friendliness and enthusiasm, doing the same, took me through the maze to my room and sent me to amazing restaurants. I had an amazing time in Madrid mainly because of them.…
We really enjoyed staying in this hotel. Room was modern, spacious and clean, staff is professional and kind, location is amazing and breakfast was good. Price was reasonable for this kind of hotel. We totally recommend this hotel
It is the best location and has the best staff in Madrid. Everyone made my friend, my family, and I worth a million euros even when we actually scrape off the money for the vacation. I did not have to worry about anything.
The location is amazing because it is in the heart of the city!! Walking distance to so many great sights, restaurants and experiences!! The staff was so friendly and very helpful and their English was excellent so that was great for us. Guzman and Nieves at the Front desk were proactive helping us and very accommodating. I cannot wait to go back there someday!!