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Calle Imperial 8, 28012 Madrid Spain
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Lowest prices for your stay
Hotel direct offer!Become a PGC Member to get 10% of discount, among other special benefits!
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US$179
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Free cancellation until 09/12/22
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US$183
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Free cancellation until 10/12/22
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Traveller (589)
Room & Suite (115)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#21 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Sleeping in the historic centre of Madrid, in a baroque building in the most iconic square in the city. It’s an experience only possible at the Pestana Plaza Mayor, an exclusive hotel of the Pestana Collection brand that combines the baroque architecture of the 17th Century with a sophisticated decor and the amenities of the 21st century. Madrid is a city with a life of its own, where there is movement, noise and people. But if you want to relax for a moment, all you need to do is close the windows. The hotel is your refuge whenever you want, simultaneously at the centre of everything is the centre of tranquillity. With its spectacular Spa, an inner patio lit with natural light, its own library, a Rooftop bar with seasonal pool with views over the most genuine neighbourhood in the city, a terrace right on Plaza Mayor and rooms that prime for supreme comfort, this is the place to stay in the centre of Madrid. The Pestana Plaza Mayor Madrid is a unique and unrivalled luxury hotel, located a stone’s throw away from the main monuments and tourist attractions, such as Puerta del Sol square, the Royal Palace, Madrid Cathedral, Gran Vía, Plaza del Callao square, the Temple of Debod, or the iconic El Rastro flea market. The Paseo del Arte, where you’ll find the main museums such as the Prado, Reina Sofía, and Thyssen, is only a 20-minute walk away.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Historic Hotel
Languages Spoken
English, Spanish
Hotel links
Special Price:Become a PGC Member to get 10% of discount, among other special benefits!

Location

Full view
100Great for walkers
Grade: 100 out of 100
971Restaurantswithin 0.5 km
293Attractionswithin 0.5 km
692Reviews9Q+A69Room tips
Traveller rating
  • 577
  • 68
  • 24
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  • 13
Time of year
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Popular mentions
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Most Recent
Kristina W wrote a review Nov 2022
Eagle, Idaho4 contributions
Wow! We stayed at Pestana Plaza Mayor for five nights and loved every minute of it! The customer service was out of this world, the staff was always helpful & we never saw them without a smile. The location and atmosphere were both phenomenal and it's within walking distance to everything you could possible want to do. The hotel restaurant was fantastic for breakfast, lunch & dinner. We had breakfast every morning before heading out and on top of there being the usual items you could order anything off the menu as well. My favorite for lunch or dinner was the pulled pork brioche sandwich, so delicious & light! Even though our room was facing the square it was surprisingly quiet even on the busiest nights. We loved being able to go right outside and be a part of the festivities or walk to other areas. Our room was beautiful, spacious & clean and the hotel itself was beautifully updated & clean. Should we ever find ourselves back in Madrid this is the only place we'd ever stay. Thanks for making our stay so memorable!!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Be sure to enjoy the spa while you're there, it's wonderful!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded yesterday
Dear Kristina, We would like to take this opportunity to thank you for taking the time to provide us with your nice feedback! We are very glad to read your enthusiastic comments about your stay with us, especially when you say that you would definitely come back to visit us once again in the future! We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we hope to see you soon! Kind regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
xxxadixxx wrote a review Oct 2022
Charlotte, North Carolina544 contributions87 helpful votes
Hotel's Favourite
The Pestana Plaza Mayor Madrid, provided exceptional service prior to and during our stay. My friend and arrived early on a Saturday morning, following an overnight flight from the US. While our rooms were not yet ready, they let us freshen up at the spa before we started exploring the service. They called us a few hours later to let us know the rooms were ready and everything was perfect. The hotel staff was very helpful during our stay, providing recommendations and suggestions. My room overlooked Plaza Mayor, providing a view that cannot be beat. Even with a room off the Plaza, it was very easy to get a great nights sleep as there was barely any noise with the window closed. We found the location ideal for exploring the city and many great restaurants were within a 10-20 minute walk. The stay was perfect and I would gladly stay here again on my next trip to Madrid!
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Date of stay: October 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 3 weeks ago
Dear guest, Thank you for your feedback on your stay with us! We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Plaza Mayor Madrid, and we look forward to welcoming you again soon. Best regards, Guest Experience at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christopher J wrote a review Nov 2022
Bethlehem, New Hampshire95 contributions17 helpful votes
Spent three nights in a room overlooking the plaza and it was great. The room was comfortable and clean and well sound-proofed. We could see the activity in the plaza, but not hear it. Staff, including the front desk could not have been nicer or more helpful. We purchased the breakfast. Wide selection, including made-to-order items like an omelet.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded yesterday
Dear Mr. J, Thank you for your feedback on your stay with us. We are pleased to hear that you enjoyed the experience and our team's dedicated service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying with us, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VickyB639 wrote a review Nov 2022
Holywood, United Kingdom39 contributions31 helpful votes
We stayed for 2 nights and had a fabulous time. The rooms are extremely comfortable and well designed. We had a room overlooking the inner courtyard which while not having a view of Plaza Major, was extremely and unusually quiet for a city centre hotel. The indoor pool is very small but worth a visit if not too busy. Staff were all very friendly and helpful. The communal areas of the hotel are quite stunning. Would stay again.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded yesterday
Dear Vicky, On behalf of our entire team, we would like to thank you for your nice and detailed feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DebC wrote a review Nov 2022
Dallas, Texas6 contributions4 helpful votes
Excellent location right on the Plaza Mayor! The staff and accommodations are top notch… we had some issues the first day with internet/phone service, but the staff took care of this. I highly recommend the dining/breakfast atrium- charming atmosphere and delicious food. Check out the flamenco dancing offered on Friday nights! Would definitely recommend this hotel for families or couples!!!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: This hotel is perfect location for the huge Christmas market on the Plaza Mayor in Madrid!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded yesterday
Dear Deborah, On behalf of our entire team, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is so crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again in a near future! Yours sincerely, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Road109820 wrote a review Nov 2022
We had a wonderful stay at this hotel the location was fantastic. We enjoyed the tapas so much. Do try the pork belly! The best part was our server Michelle! She was so friendly and very attentive. Highly recommend
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear guest, We were delighted to hear that your recent visit to our Café de la Plaza was delightful and that you thoroughly enjoyed your meal and the service provided. Our team would like to thank you for your very kind feedback. Many thanks for choosing us! We look forward to hosting you again soon. Kind regards, Guest Experience at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nathan and Jass... K wrote a review Nov 2022
1 contribution1 helpful vote
I came from the US exhausted on my first leg of my trip and I wasn’t sure if I had the correct hotel as is was not reserved by me and I was not looking from the Plaza Mayor facade. Alex O found me on the foyer looking bewildered and offered to check the reservation. It was 10:30 am breakfast is closing, Alex offered coffee while he figures my accommodation. He then was able to check me in and took me to my room. Alex Otero and David T were able to lead us to amazing food experiences and cultural adventures. I had checked out after 3 days but my best friend checked in with her family for 4 more days. They never changed their demeanor and still kind, friendly and helpful to them. I then came back to end my European excursion for an overnight stay and David T and Alejandro V welcomed me with the same friendliness and enthusiasm, doing the same, took me through the maze to my room and sent me to amazing restaurants. I had an amazing time in Madrid mainly because of them.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear Mrs. Knox, We are really pleased to know that you have enjoyed the experience and our team's dedicated service, specially from our colleagues Alejandro Otero and David Tomciu. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying with us, and we look forward to welcoming you again soon. Best regards, Guest Experience at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DROR wrote a review Nov 2022
Ramat Gan, Israel1 contribution
We really enjoyed staying in this hotel. Room was modern, spacious and clean, staff is professional and kind, location is amazing and breakfast was good. Price was reasonable for this kind of hotel. We totally recommend this hotel
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear guest, On behalf of our entire team, we would like to thank you so much for taking the time to provide us with your positive and nice feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you, and we look forward to welcoming you again! Best regards, Guest Experience at Pestana Plaza Mayor Madrid
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kates C wrote a review Nov 2022
1 contribution
It is the best location and has the best staff in Madrid. Everyone made my friend, my family, and I worth a million euros even when we actually scrape off the money for the vacation. I did not have to worry about anything.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear guest, On behalf of our entire team, we would like to thank you for your kind words after choosing us for your trip to the city. It is really nice for us to know that you had a wonderful stay and that we could help you create beautiful memories. We look forward to hosting you again soon! Warm regards, Guest Experience at Pestana Plaza Mayor Madrid
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa W wrote a review Nov 2022
1 contribution
The location is amazing because it is in the heart of the city!! Walking distance to so many great sights, restaurants and experiences!! The staff was so friendly and very helpful and their English was excellent so that was great for us. Guzman and Nieves at the Front desk were proactive helping us and very accommodating. I cannot wait to go back there someday!!
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Date of stay: November 2022
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear Mrs. Wolschina, Thank you so much for your kind and positive feedback after choosing us for your trip to Madrid. We are really pleased to hear that you enjoyed our location and the experience and our team's dedicated, attentive, and professional service, specially Guzmán and myself. Your comments make us really proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We look forward to welcoming you again soon. Yours sincerely, Guest Experience at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$202 - US$330 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridSol / Centro / Austrias
NUMBER OF ROOMS
90
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PESTANA PLAZA MAYOR MADRID: UPDATED 2022 Hotel Reviews, Price Comparison and 643 Photos (Spain) - Tripadvisor

Frequently Asked Questions about Pestana Plaza Mayor Madrid
Which popular attractions are close to Pestana Plaza Mayor Madrid?
Nearby attractions include Plaza Mayor (0.06 km), The PubCrawl Company (0.3 km), and Five Mon-keys Escape Game (0.1 km).
What are some of the property amenities at Pestana Plaza Mayor Madrid?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Plaza Mayor Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Plaza Mayor Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pestana Plaza Mayor Madrid?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pestana Plaza Mayor Madrid?
Conveniently located restaurants include Ástor, Oven Mozzarella Preciados, and Grama Lounge.
Are there opportunities to exercise at Pestana Plaza Mayor Madrid?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Pestana Plaza Mayor Madrid located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at Pestana Plaza Mayor Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pestana Plaza Mayor Madrid?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pestana Plaza Mayor Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.