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Calle del Poeta Joan Maragall, 43, 28020 Madrid Spain
Lowest prices for your stay
Hotel direct offer!Black Friday. Up to -50%
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US$279
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Free cancellation until 10/12/22
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US$193
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Traveller (52)
Room & Suite (48)
Dining (26)

About

#5 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
The Level at Meliá Castilla se encuentra dentro del gran complejo Meliá Castila, y absolutamente todo en este selecto establecimiento está pensado para que vivas una experiencia única y recibas un trato cercano y altamente personalizado. Este hotel es el lugar ideal tanto si visitas la capital para hacer negocios como si lo que buscas es el placer de sumergirte en la vida urbana de una de las ciudades más carismáticas del mundo. Junto al paseo de la Castellana, eje principal de comunicación de Madrid con los principales atractivos históricos y culturales de la ciudad, el hotel está al lado del estadio del Santiago Bernabéu, próximo a museos y centros comerciales, y perfectamente comunicado con cualquier punto de la ciudad, aeropuerto y estación de tren. La excelencia del servicio The Level, provoca experiencias diseñadas a medida de los clientes. En The Level Lounge, se vive la hospitalidad en esencia pura mientras compartes aperitivos, snacks y refrescos durante todo el día.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids club
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Newspaper
Shops
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Complimentary toiletries
Hair dryer
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Black Friday. Up to -50%

Location

Full view
100Great for walkers
Grade: 100 out of 100
246Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
97Reviews1Q+A4Room tips
Traveller rating
  • 95
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  • 0
  • 0
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Most Recent
Steven F wrote a review Oct 2022
17 contributions2 helpful votes
From the minute we arrived until the last moment we departed, I was struck by how friendly and efficient all the staff was. The Level Club here was the best we ever experienced (and I’m including a stay at the Gran Melia). Breakfast was ample, and if you wanted something made to order, the staff would oblige. Complementary food and drink were available all day and into the evening. While our room wasn’t huge, it was ample and the bathroom was well designed and full of amenities. The hotel seems to be a favorite for meetings and conventions, and I can see why. Definitely look forward to returning.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience, Otros at The Level at Meliá Castilla
Responded 4 weeks ago
Dear VLCSteven, First of all we would like to thank you for taking few minutes of your valuable time to share your recent experience with us. We are really happy to know that we have achieved your maximum satisfaction in every way, especially that all our employees have been friendly, efficient and helpful all the time. We hope to have the opportunity to welcome you in a nearly future once again. Yours sincerely, Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David wrote a review Dec 2021
Palma de Mallorca, Spain2 contributions
Hotel's Favourite
The Level and it’s premium quality adjoining room and the hospitality lounge was just perfect for our Saturday -Tuesday stay earlier this week. This coupled with the wonderful staff made this trip a perfect city break. Maria at guest experience guided us from check in to check out. All the Level lounge team providing constant excellent service. To cap the stay, unbeknown to myself I had left my watch in the room on check out and the chamber maid came and found me and returned the watch. Traveling extensively for business and pleasure for 30 yrs this level of honesty and service is very hard to fine. The Level is now our only hotel we will stay at in Madrid. We will be back. Thank you
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience, Otros at The Level at Meliá Castilla
Responded 4 Dec 2021
Dear Travel65348770191, Thank you very much for taking few minutes of your precious time for valuing your recent visit to the Hotel in such a special moment as the one we lived. We are especially happy to know that we have achieved your maximum satisfaction in every way. We are very happy to know that we have lived up to your expectations both in terms of the service offered and the treatment provided by our wonderful staff, which in the end leads to a stay that I hope will be unforgettable. We hope to have the opportunity to welcome you in a nearly future again! Yours sincerely, Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Janet F wrote a review Nov 2021
1 contribution1 helpful vote
The Melia Castilla is by far, my favorite hotel that I have ever stayed. Not only is the hotel beautiful , comfortable, and convenient...the staff is a 10 on a 1-5 scale. They go out of their way to make you feel at home . I honestly consider them my family . have been staying at the melia for the last 13 years. No hotel compares. Weather you want to relax and get spa services or you need to get get work done, this is your hotel. I The restaurant downstairs has the best paella I've ever had. If you are looking for a hotel in Madrid, you must consider the MeliaCastilla. I will never stay anywhere else. I only wish they were in the USA.
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Date of stay: November 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Experience, Otros at The Level at Meliá Castilla
Responded 18 Nov 2021
Dear janetfB5697XH, First of all, thank you very much for taking a few minutes of your valuable time to share your impressions of your recent stay with us. We are really proud to know that you feeling is like being part of your family after so many years and that we make you feel like home, because there is no greater satisfaction than that. We look forward to welcome you again in a nearly future! Kindest regards, Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kimberly D wrote a review Mar 2020
Madrid, Spain2 contributions1 helpful vote
Upon checking in, the staff at The Level Castilla were very friendly! Our room was spectacular and The Level Lounge was equipped with everything you can imagine. Throughout my short stay, I was very pleased with everything! Thank you so much, I will be back soon!
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 11 Mar 2020
Dear kimberlydU1819RX, We would like to thank you so much for taking the time to complete your feedback after choosing us recently! We are delighted to see that after choosing our executive Lounge "THE LEVEL" we could reach your expectations in terms of service and equipment both in the Lounge and room as well. It will be a real pleasure to welcome you back here. Yours sincerely, Nieves Tiessen - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Poleon999 wrote a review Jan 2020
Birmingham, United Kingdom39 contributions9 helpful votes
We stayed 9 nights at the level and all I can say I never wanted to leave. You have tranquility if you want to get out the hustle and just relax. We were taken care of as if we were family. The team work so hard replenishing and making sure you are taken care of. The breakfast, snacks, drinks just what you need. Sometime we would come in the afternoon and just relax, recoup and chat until dinner. If I'm back in madrid this will be where I am staying!!! Thank you for making our stay memorable but wonderful!!!
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 3 Jan 2020
Dear Poleon999, Thank you so much for taking the time to complete your feedback after visiting us recently. It's such an honour for the whole to hear that you were so confortable that you never wanted to check out and that you were taken care as family. In our THE LEVEL has been specially created to make you feel like home so we are delighted to see that we got it! It would be a pleasure to welcome you back soon and thank you very much for choosing us. Yours sincerely, Nieves Tiessen - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian E. wrote a review Nov 2019
3 contributions
This review is for The Level Lounge at The Melilla Castilla. My uncle and I spent some time relaxing in this beautiful space, and were treated to an exceptional experience. There was a great selection of appetizers available, including meats, cheeses, vegetables, and some sweets. There were also alcoholic beverages available during the time we were there (usually for a few hours in the evening), as well as water, soda, etc. Silvia made sure we were well situated and comfortable in the lounge. Her detailed attention to each customer is something that should be recognized, as her kindness and positive attitude made our already positive experience even more fantastic. Esther was also extremely pleasant and made sure we had everything we needed. I would definitely consider returning to stay at The Level in the Melia Castilla on future trips to Madrid. Nice job by all of the staff! Best regards, Brian
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 4 Nov 2019
Dear BE1256, We would like to give you our most sincere thanks for taking the time to complete such detailed and nice feedback after staying with us. It's a pleasure to know that you had an exceptional experience in our THE LEVEL, specially created to make you feel like home. Also it's so nice to know that you would consider to come back in a near future. We will pass the information to the colleagues involved in make you stay an outstanding experience and definetely we are looking forward to seeing you again soon! Our warmest greetings, Nieves Tiessen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
António VB wrote a review Oct 2019
Sintra, Portugal583 contributions262 helpful votes
This is truly an amazing experience, it’s 6 stars! The room is amazing with quality everything and the Level lounge is what you would expect as a VIP guest in the best hotels in the World. It’s really good and there is nothing else in Madrid that comes even close.
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 4 Nov 2019
Dear antonioVBoas, It's such an honour for the whole team to read your impressions after choosing us recently! Thank you so much for taking the time to complete your feedback, we are delighted to see that we exceeded your expectations in our THE LEVEL area. We will pass your review to all the involved team in order to encourage them to keep giving the best for your next stays! It will be a pleasure to welcome you back again. Yours sincerely, Nieves Tiessen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CLGS_GS wrote a review Oct 2019
Melbourne, Australia143 contributions78 helpful votes
Having discovered Melia hotels in Hanoi and stayed at others in Vietnam and Barcelona we happily booked a couple of nights in a room on The Level at the Melia Castilla in Madrid. The Melia provides a consistent level of service at its properties and everything from check in to check out lived up to our prior experience. The Level rooms at the Melia Castilla are well appointed and well maintained, and The Level Lounge is excellent with very friendly and accommodating staff, good food and beverage choice and a pleasant atmosphere. The Melia Castilla is not 100% central in Madrid but that is easily accessible via the Metro.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 19 Oct 2019
Dear CLGS_GS, Thank you so much in advance for taking the time to complete your feedback after staying with us! It's a pleasure for all the Team to hear you kind Comments after choosing our THE LEVEL area. Definetely we are very proud to know that we exceded your expectations so hopefully we have the chance to welcome you again in a near future. Yours sincerely, Nieves Tiessen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
zonecrew wrote a review Oct 2019
114 contributions43 helpful votes
My wife and I spent two nights in this wonderful hotel in the Castilla area of Madrid. Although we have stayed in several Melia hotels in the past, this was our first at a Level hotel and it did not disappoint at all. The level area was like a comfortable executive lounge that was open all day and it served drinks, both alcoholic and non alcoholic along with snacks throughout the day. The staff in this area were very professional and friendly, nothing was too much hassle for them. The level rooms were also modern with a comfortable bed. I would not hesitate to stay at this hotel in the future The hotel was slightly out of the centre but a taxi costs around ten euros or alternatively the nearest metro (Cuzco) was around a 5 minute walk from the hotel and it took around ten minutes to get into the centre. One slight drawback to the hotel was the location, although there were a few bars within the area it looked like a residential and business area, plus there were a couple of 'more adult themed establishments' and at least one lady of the night working on the same street! It wasn't in your face but it was a surprise when I realised but this is Madrid so it's certainly more liberal than most places! We will return to a Level Hotel in the near future.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 10 Oct 2019
Dear zonecrew, Thank you so much for taking the time to complete your feedback after staying with us! We are so delighted and honoured to know that you enjoyed our THE LEVEL, which it has been specially created to make you feel confortable and like home. I will pass your kind words to all the Team who make it possible and will be so happy to hear that! I hope we have the chance to see you again in a near future. Yours sincerely, Nieves Tiessen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michelcQ7019DB wrote a review Jul 2019
Westchester County, New York2 contributions1 helpful vote
We have been regular customers of the lovely Melia Castilla Hotel for many years and found from the beginning a highly efficient and friendly staff. Recently the hotel has done a renovation from its main lobby to most of their rooms, as well as their convention facilities. The new Level Rooms are really spacious (quite large in fact for European standards), modern, immaculate and very comfortable, with large flat screen television(s). The new bathrooms are also spacious with double sinks, counter space, plus the bonus of a separate shower and separate bathtub, which actually meant that both of us could shower at the same time! The bathroom is also well lit and equiped with quality amenities, nice bathrobes and slippers to make your stay super comfortable. The new Level Lounge (Executive Lounge) is just wonderful. A peaceful large oasis separate from the busy reception area of the hotel with several sitting areas which are convenient for work or for just relaxing. They also have a separate meeting room which can be reserved in advance. Throughout the day they serve a diverse array of food and drinks and their attendants are always efficient and courteous. The Level reception shows dedication to outstanding service with their well-trained and wonderful staff, who are always ready to assist you and make you feel right at home. What we find really amazing is that they greet most of their clients by their names, which is pretty incredible given the large size of the hotel (a leading business events/convention/congress hotel). The hotel's location is also very good, you are close to everything and from/to the airport it's only a 10-15 minutes ride by taxi. There are always plenty of taxis in front of the hotel. No need to go far for great food, since there are very nice Fish and Seafood restaurants (Portobello), as well as Meat/Grill/Fabada restaurants (Teitu), Tapas Bars (Cervecerias) and a good “Asador"; plus one of the best Rice and Paella in the city is located right within the hotel at L’Albufera restaurant. We believe that this hotel is one of Madrid’s true “Gems” and highly recommend it!!! The Camilos
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Date of stay: July 2019
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: Reserve at THE LEVEL rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest E, GEX Manager at The Level at Meliá Castilla
Responded 21 Jul 2019
Dear Mr. & Mrs. Camilo, Thank you so much for taking a few minutes of your precious time to give us such an incredible feedback. For all our Team is a wonderful honour and a real pleasure to have one of the brightest pianist in the world and his marvelous wife staying with us for such a long time! We are already looking forward to seeing you again in September and keep pumpering you and always try to exceed your expectations. Thank you for your kindness and choosing us! We are delighted that you enjoy staying with us. Have a great summer back home. Yours sincerely, Nieves Tiessen - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$230 - US$320 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridFinancial District (Paseo Castellana) / Castillejos / Tetuán
NUMBER OF ROOMS
100
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THE LEVEL AT MELIA CASTILLA: UPDATED 2022 Hotel Reviews, Price Comparison and 151 Photos (Madrid, Spain) - Tripadvisor

Frequently Asked Questions about The Level at Meliá Castilla
Which popular attractions are close to The Level at Meliá Castilla?
Nearby attractions include Centro de Exposiciones Arte Canal (0.4 km), En-Tono Karaoke (0.4 km), and Covent Garden (0.3 km).
What are some of the property amenities at The Level at Meliá Castilla?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at The Level at Meliá Castilla?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Level at Meliá Castilla?
Yes, parking is available to guests.
What are some restaurants close to The Level at Meliá Castilla?
Conveniently located restaurants include La Piperna, De Maria- Calle Felix Boix, and La Pinta y la Vina.
Are there opportunities to exercise at The Level at Meliá Castilla?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Level at Meliá Castilla have airport transportation?
Yes, The Level at Meliá Castilla offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Level at Meliá Castilla?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Level at Meliá Castilla?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Level at Meliá Castilla offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Level at Meliá Castilla?
The staff speaks multiple languages, including English and Spanish.