From the minute we arrived until the last moment we departed, I was struck by how friendly and efficient all the staff was. The Level Club here was the best we ever experienced (and I’m including a stay at the Gran Melia). Breakfast was ample, and if you wanted something made to order, the staff would oblige. Complementary food and drink were available all day and into the evening. While our room wasn’t huge, it was ample and the bathroom was well designed and full of amenities. The hotel seems to be a favorite for meetings and conventions, and I can see why. Definitely look forward to returning.
The Level and it’s premium quality adjoining room and the hospitality lounge was just perfect for our Saturday -Tuesday stay earlier this week. This coupled with the wonderful staff made this trip a perfect city break. Maria at guest experience guided us from check in to check out. All the Level lounge team providing constant excellent service. To cap the stay, unbeknown to myself I had left my watch in the room on check out and the chamber maid came and found me and returned the watch. Traveling extensively for business and pleasure for 30 yrs this level of honesty and service is very hard to fine. The Level is now our only hotel we will stay at in Madrid. We will be back. Thank you
The Melia Castilla is by far, my favorite hotel that I have ever stayed. Not only is the hotel beautiful , comfortable, and convenient...the staff is a 10 on a 1-5 scale. They go out of their way to make you feel at home . I honestly consider them my family . have been staying at the melia for the last 13 years. No hotel compares. Weather you want to relax and get spa services or you need to get get work done, this is your hotel. I The restaurant downstairs has the best paella I've ever had. If you are looking for a hotel in Madrid, you must consider the MeliaCastilla. I will never stay anywhere else. I only wish they were in the USA.
Upon checking in, the staff at The Level Castilla were very friendly! Our room was spectacular and The Level Lounge was equipped with everything you can imagine. Throughout my short stay, I was very pleased with everything! Thank you so much, I will be back soon!
We stayed 9 nights at the level and all I can say I never wanted to leave. You have tranquility if you want to get out the hustle and just relax. We were taken care of as if we were family. The team work so hard replenishing and making sure you are taken care of. The breakfast, snacks, drinks just what you need. Sometime we would come in the afternoon and just relax, recoup and chat until dinner. If I'm back in madrid this will be where I am staying!!! Thank you for making our stay memorable but wonderful!!!
This review is for The Level Lounge at The Melilla Castilla. My uncle and I spent some time relaxing in this beautiful space, and were treated to an exceptional experience. There was a great selection of appetizers available, including meats, cheeses, vegetables, and some sweets. There were also alcoholic beverages available during the time we were there (usually for a few hours in the evening), as well as water, soda, etc. Silvia made sure we were well situated and comfortable in the lounge. Her detailed attention to each customer is something that should be recognized, as her kindness and positive attitude made our already positive experience even more fantastic. Esther was also extremely pleasant and made sure we had everything we needed. I would definitely consider returning to stay at The Level in the Melia Castilla on future trips to Madrid. Nice job by all of the staff! Best regards, Brian…
This is truly an amazing experience, it’s 6 stars! The room is amazing with quality everything and the Level lounge is what you would expect as a VIP guest in the best hotels in the World. It’s really good and there is nothing else in Madrid that comes even close.
Having discovered Melia hotels in Hanoi and stayed at others in Vietnam and Barcelona we happily booked a couple of nights in a room on The Level at the Melia Castilla in Madrid. The Melia provides a consistent level of service at its properties and everything from check in to check out lived up to our prior experience. The Level rooms at the Melia Castilla are well appointed and well maintained, and The Level Lounge is excellent with very friendly and accommodating staff, good food and beverage choice and a pleasant atmosphere. The Melia Castilla is not 100% central in Madrid but that is easily accessible via the Metro.
My wife and I spent two nights in this wonderful hotel in the Castilla area of Madrid. Although we have stayed in several Melia hotels in the past, this was our first at a Level hotel and it did not disappoint at all. The level area was like a comfortable executive lounge that was open all day and it served drinks, both alcoholic and non alcoholic along with snacks throughout the day. The staff in this area were very professional and friendly, nothing was too much hassle for them. The level rooms were also modern with a comfortable bed. I would not hesitate to stay at this hotel in the future The hotel was slightly out of the centre but a taxi costs around ten euros or alternatively the nearest metro (Cuzco) was around a 5 minute walk from the hotel and it took around ten minutes to get into the centre. One slight drawback to the hotel was the location, although there were a few bars within the area it looked like a residential and business area, plus there were a couple of 'more adult themed establishments' and at least one lady of the night working on the same street! It wasn't in your face but it was a surprise when I realised but this is Madrid so it's certainly more liberal than most places! We will return to a Level Hotel in the near future.…
We have been regular customers of the lovely Melia Castilla Hotel for many years and found from the beginning a highly efficient and friendly staff. Recently the hotel has done a renovation from its main lobby to most of their rooms, as well as their convention facilities. The new Level Rooms are really spacious (quite large in fact for European standards), modern, immaculate and very comfortable, with large flat screen television(s). The new bathrooms are also spacious with double sinks, counter space, plus the bonus of a separate shower and separate bathtub, which actually meant that both of us could shower at the same time! The bathroom is also well lit and equiped with quality amenities, nice bathrobes and slippers to make your stay super comfortable. The new Level Lounge (Executive Lounge) is just wonderful. A peaceful large oasis separate from the busy reception area of the hotel with several sitting areas which are convenient for work or for just relaxing. They also have a separate meeting room which can be reserved in advance. Throughout the day they serve a diverse array of food and drinks and their attendants are always efficient and courteous. The Level reception shows dedication to outstanding service with their well-trained and wonderful staff, who are always ready to assist you and make you feel right at home. What we find really amazing is that they greet most of their clients by their names, which is pretty incredible given the large size of the hotel (a leading business events/convention/congress hotel). The hotel's location is also very good, you are close to everything and from/to the airport it's only a 10-15 minutes ride by taxi. There are always plenty of taxis in front of the hotel. No need to go far for great food, since there are very nice Fish and Seafood restaurants (Portobello), as well as Meat/Grill/Fabada restaurants (Teitu), Tapas Bars (Cervecerias) and a good “Asador"; plus one of the best Rice and Paella in the city is located right within the hotel at L’Albufera restaurant. We believe that this hotel is one of Madrid’s true “Gems” and highly recommend it!!! The Camilos…