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Hotel Santo Domingo Madrid

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Hotel Santo Domingo Madrid
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2,305 Reviews from our TripAdvisor Community

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Showing 810: English reviews
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Belfast, United Kingdom
Reviewed 5 days ago NEW

Knew this hotel in its previous incarnation as part of the Accor Group - what a change and not for the better. After noise disrupted our sleep on the first night, we were moved to another room on the same floor. which is in an annex separate from the main hotel. Our second night was further disrupted by a party...

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Helpful?
Thank S0par
Dubai, United Arab Emirates
Reviewed 5 days ago NEWvia mobile

My friend and I stayed here for 3 nights. We stayed in the new side of the hotel, on the third floor with a city view. The room was an adequate size and the decor in the room was poor. The twin beds were squeaky and the carpet was stained. The bathroom was a lovely size and very modern, the...

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Thank SalTravelz
Reviewed 6 days ago NEWvia mobile

Good hotel! Location is perfect & very center! You can walk around and find many restaurants, do Köping! Personal is very friendly! Terrace is was opened but swimming pool was closed! We were in April! Room looks too the square. They have a good breakfast. Hopefully come back again!

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Helpful?
Thank Natalia T
Hotelssantodomingo, Subdirector at Hotel Santo Domingo Madrid, responded to this review

Dear Natalia T Thank you for sharing such a positive experience at the hotel Santo Domingo. We are happy to know that you have enjoyed the facilities, services and professional treatment offered by our staff, and that this whole set has made your stay an enjoyable experience. We look forward to see you again in the near future Vïctor Nicolás...

Galway, Ireland
Reviewed 1 week ago via mobile

The room was nice and clean. The staff were friendly for the most part and the location was great. However on our last day, I went up the roof terrace and sliding door up to it was closed but unlocked. I went up and sat down. I was there for a few minutes when one of the women who works...

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Helpful?
Thank LemonHair
Hotelssantodomingo, Subdirector at Hotel Santo Domingo Madrid, responded to this review

Dear LemonHair, We greatly regret that an isolated incident with a staff member has meant for you such a negative assessment of your entire stay that, until that moment, had been fully satisfactory. We are very surprised by the situation described in your commentary, and we want to apologize if the forms of speech or the tone of voice used...

Altrincham
Reviewed 1 week ago via mobile

This hotel is location is perfect for anyone looking to explore the city as it is centrally located and very close to one of the tube stations. My girlfriend booked this hotel for a birthday trip away and specifically selected it because of the rooftop pool which we expected would've been open over the Easter weekend in the middle of...

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Helpful?
Thank martinpjedwards
Bury, United Kingdom
Reviewed 1 week ago

Good central location just off Gran Via. Room small but clean. Restaurant downstairs was nice and the menu was labelled for gluten free (lots of options). Las cuevas cocktail bar was lovely and all staff were lovely and helpful.

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Helpful?
Thank jennya8675309
Hotelssantodomingo, Subdirector at Hotel Santo Domingo Madrid, responded to this review

Dear Guest Thank you for taking the time to write a review.We are very happy to know that your stay at the Hotel Santo Domingo lived up to your expectations and that you enjoyed the Sandó restaurant menu suitable for every need.We are also grateful that you enjoyed the location , the facilities and the professionalism of the staff. We...

Reviewed 2 weeks ago via mobile

Good Hotel, very central, polite staff who responded well to any issues. Good evening meal deal at €18 for 7 Tapas dishes. Lovely breakfast too. Would go back! Had slight issue with Air Con System mid stay but staff quickly responded by moving and upgrading room for our last night. Would recommend a transfer by Taxi to Hotel from Airport...

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1Thank Susan D
Hotelssantodomingo, Subdirector at Hotel Santo Domingo Madrid, responded to this review

Dear Susan D Thank you for taking the time to write a review. We are pleased to know you had a good stay, and have enjoyed the location , facilities and the services of our hotel. We are also happy to know that you have enjoyed the attention we offer to our customers. We look forward to see you again...

Brisbane, Australia
Reviewed 2 weeks ago

Room was rather small, may be bigger in the older section, but adequate except for trying to find a place to open up your suitcase. Heating a bit tricky to control, so had to make use of opening a window a bit, which means a waste of energy. A bit of a maze inside the hotel between the old and...

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2Thank Wendy C
Hotelssantodomingo, Subdirector at Hotel Santo Domingo Madrid, responded to this review

Dear Wendy C Thank youu for taking the time to write a review. We are pleased to know that you enjoyed the location of the hotel , the services , the facilities. and professionalism of the staff. We transferd your suggestions to the corresponding departments and we will consider them for the future. We look forward to see you in...

Oxford, United Kingdom
Reviewed 2 weeks ago

Hotel is in a great central location, close to Gran Via, Puerto Sol, Plaza Major etc. Right opposite a metro stop, quite a decent base to explore Madrid. Check in was painless, though I did ask before we arrived for a double bed but instead got 2 singles pushed together. Offered and inspected another room which was much smaller with...

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1Thank DJW64
Hotelssantodomingo, Subdirector at Hotel Santo Domingo Madrid, responded to this review

Dear DJW64 Thank you for taking the time to write a review . We are pleased to know you had a good stay and enjoy the location of the hotel.Despite the small misunderstanding with the beds in the room, we hope you enjoyed the services, the facilities and the kindness of the staff.We look forward to see you again in...

Rosario, Argentina
Reviewed 2 weeks ago via mobile

Yes, were it not for the fact that walls are too thin and allow voices to get through, there is no clock or radio in the rooms, and there are no racks for the bags, I'd say it's a very good hotel, with helpful staff and very well located.

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Helpful?
Thank Rita Z
Hotelssantodomingo, Subdirector at Hotel Santo Domingo Madrid, responded to this review

Dear Rita, Thank you for your sharing your opinion about Hotel Santo Domingo. For us, the valuations of our clients are fundamental to verify if we fulfill their expectations, and, of course, to help us improve everything that can contribute to make of their stays 100% positive and recommended experiences. So, we want you to know that your appreciations have...

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Hotel Santo Domingo enjoys a privileged location in the touristic and commercial center of Madrid. One of its highlights are the 200 themed rooms, with wall paintings by emerging artists, the unmistakable hall, with vaults of porcelain and gold leaf, and the public car park, decorated with evocative and magical scenes. More than 1200 m2 with natural light to family celebrations and corporate events. Swimming pool on the rooftop terrace (only opened during summer months) offers the best view of the very heart of Madrid. ... more   less 

Additional Information about Hotel Santo Domingo Madrid

Address: Calle San Bernardo 1, 28013 Madrid, Spain (Formerly Mercure Madrid Santo Domingo)
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: $126 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santo Domingo Madrid 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Mercure Madrid Santo Domingo Hotel Madrid
Hotel Style:
#146 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santo Domingo Madrid staff and other travellers.
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Questions? Get answers from Hotel Santo Domingo Madrid staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't take a room in the annex”
S0par, 21 Apr 2017 | Read review
“I believe the rooms in the older section are bigger.”
wendyc383, 10 Apr 2017 | Read review
“Ask for rooms well away from the lift areas to help reduce noise because walls are thin!”
CliveandJudith, 5 Apr 2017 | Read review
“Ask to see your room.”
sagn15, 4 Apr 2017 | Read review
“Take a three berth room to save on the pennies.”
Clubbyman123, 2 Apr 2017 | Read review
5 of 5