Crowne Plaza Madrid Airport, an IHG Hotel
Calle Lola Flores 1, 28022 Madrid Spain
Lowest prices for your stay
US$87
US$95
US$86
Expedia.comUS$87
TravelocityUS$87
HurbUS$95
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (908)908
360
Panoramas (6) 
Room & Suite (384)
About
#229 of 501 hotels in Madrid
Location
Cleanliness
Service
Value
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Vending machine
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Banquet room
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Telephone
Show more
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, French, Spanish
Location
Contact
Calle Lola Flores 1, 28022 Madrid Spain
Name/address in local language
Getting there
Car HireSee all Madrid car hire
1299Reviews33Q+A100Room tips
Reviews
Traveller rating
- 444
- 519
- 186
- 68
- 82
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Be sure you don’t book a room that is nonrefundable. My money wasn’t refundable when I had a family emergency. I tried to cancel and was told my room didn’t qualify. I think that should be more obvious. When I do get there I won’t be staying in this hotel.
Read more
Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ana Calvin, Atención al cliente/recepción at Crowne Plaza Madrid Airport, an IHG Hotel
Responded 4 weeks ago
Dear mskathyb, Thank you very much for your feedback. As you mention, we do have different options to book stays at Crowne Plaza Madrid Airport. Guest can book special discounted rates called: "non-flexible" or "flexible" rates where the guest can cancel the booking up to 24h before the arrival date, without any cost. Thank you very much. Yours Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Major pluses of the hotel are price and proximity to the airport. I believe I paid 60 euros for the combined taxi trips to and from the hotel and around 45 for the night’s stay. The area around the hotel is akin to an industrial park. They serve food and drink, but you could grab something easily at the airport. Water in hotel taps is fine to drink. I did not see any drinks or snacks in the room. Staff were lovely. The place is minimalist but contemporary, comfortable and clean. It is clearly aimed as a stop over hotel rather than a holiday spot and to this end it is fine and dandy. In consequence, recommended.
Read more
Date of stay: February 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Taxi driver that took me to hotel struggled a little in finding it. It actually is in an area...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
From the Airport shuttle drivers to the cleaners, restaurant staff, reception and general workers throughout this establishment - what a wonderful bunch of people you all are. We think you all love your jobs at this hotel, are paid well and just love making guests feel completely at home. Staff training and cleanliness seems to be high up on the agenda at Crowne Plaza group of hotels. Absolutely immaculate and an honour to pay you to stay here. A 100% smoke free hotel, great food, fabulous internet reception with an all round 10 out of 10 for even finding weary travelers some English books to Read from the book club.
Read more
Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It's a bit dated and the rooms not overly big but the bed was good and the bathroom was nice as well. Clean all around. Checking in was a breeze, nice staff. There is a restaurant but the layout nor the menu can be considered a fine dining experience. 4 miles from the airport which sets you back EU 26 by taxi, shuttle only once per hour on the hour but doesn't start until 6 AM which was too late for an early flight out. Not bad at all for a one night stay
Read more
Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We just spent 3 nights waiting for a flight back to the US. The staff, which includes restaurant, housekeeping and front desk are all top notch. The room and bathroom were well appointed but what really impressed us was the friendly service!
Read more
Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Parking is easy as they gave an on site garage.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Excellent stay in Madrid from beginning to the end. I was upgraded to a mini suite room since I am a platinum IHG member. The receptionist Mr. Alvaro welcome me and enhance my check-in experience. The room was just great, nice Jacuzzi and bath. Nice flowers and decoration, Complimentary water& snacks plus a mini bar if you wanted to buy extra things. Diner was amazing and well prepare, Every employee I meet it was simply nice and friendly.
Read more
Date of stay: December 2022Trip type: Travelled solo
Room Tip: Quiet location near the airport
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Unfortunately the initial impression was poor as Antonio became rude with raised emotions along with a poor attitude when I had questioned the original booking and room as it was changed at check in. That said, the room was great although the bed is on the hard side. Shuttle service overall was good and this service will incur a small charge from Dec 12th. I believe the charge is to be 2.5 euro each way. The rest of the staff were professional and helpful.
Read more
Date of stay: November 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Crowne Plaza Madrid Airport, an IHG Hotel
Responded 19 Dec 2022
Hello dlcallissa, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We appreciate your business and for making IHG Hotels and Resorts to be a part of your travel. We strive to be the best Crowne Plaza around, but I'm sorry to learn about what happened. We take feedback seriously and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so this doesn’t happen again. Your loyalty is important to us and we hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a day use room and didn't go past the check-in process because how incompetent and rude the receptionist Antonio was. I sent a direct complaint on the hotel's website but still haven't heard back from them! Avoid this hotel if you can.
Read more
Date of stay: November 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ana Calvin, Dueño at Crowne Plaza Madrid Airport, an IHG Hotel
Responded 23 Nov 2022
Dear sdababneh, Once again, thank you very much for providing feedback about the experience you had at Crowne Plaza Madrid Airport and we reiterate our most sincere apologies for the inconvenience caused. As previously mentioned, we will keep in touch with you, privately. Yours Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in late/early September 22, 2022. Our flight was cancelled, so we were on a late flight. The clerks were pleasant, but we were assigned an old, smelly room unlike ANY of the pictures on the website. The tub/shower was very awkward to get into (we are 70+) , thus unsafe. We were tired and just got what little sleep we could. The airport shuttle doesn't go until 7 am, and we wanted to go earlier so we got a taxi. We booked this hotel well in advance and still wonder why we were treated this way.
Read more
Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: Do not accept room on ground floor
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ana Calvin, Owner at Crowne Plaza Madrid Airport, an IHG Hotel
Responded 25 Nov 2022
Dear clarenceef, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Madrid Airport I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments as a constructive feedback to provide better services day after day. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Yours Sincerely, Hotel Crowne Plaza Madrid
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are quite large and have a well lit desk area. There are ample outlets for plugging in your phone and iPad. The bed is very comfortable and there’s an assortment of pillows to choose from. There is a mini refrigerator in the room and there is a hot water pot to make coffee or tea. The only reason the hotel did not get five stars is that the shuttle service is somewhat limited- once per hour and ends at 23:00 from the airport. Taxi fare from airport to the Crowne Plaza is €26 one way. So you have to get the shuttle or pay a pretty steep premium to stay at this hotel.
Read more
Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: Make sure you schedule your shuttle service to and from the airport. A taxi from the airport to...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$91 - US$120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza madrid airport hotel madrid
LOCATION
SpainCommunity of MadridMadridRejas / San Blas - Canillejas
NUMBER OF ROOMS
125
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCROWNE PLAZA MADRID AIRPORT, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 908 Photos (Spain) - Tripadvisor
Frequently Asked Questions about Crowne Plaza Madrid Airport, an IHG Hotel
Which popular attractions are close to Crowne Plaza Madrid Airport, an IHG Hotel?
Nearby attractions include Infante de Orleans Foundation Museum (0.7 km).
What are some of the property amenities at Crowne Plaza Madrid Airport, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Madrid Airport, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Madrid Airport, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Madrid Airport, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Madrid Airport, an IHG Hotel?
Conveniently located restaurants include Restaurante Hotel Crowne Plaza, La Nacional, and Las Moreras.
Does Crowne Plaza Madrid Airport, an IHG Hotel have airport transportation?
Yes, Crowne Plaza Madrid Airport, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Madrid Airport, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Madrid Airport, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Madrid Airport, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Crowne Plaza Madrid Airport, an IHG Hotel?
Many travellers enjoy visiting Bunker del Jardin Del Capricho (5.0 km).