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Crowne Plaza Madrid Airport

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Traveller (388)
Room & Suite (333)
Dining (69)
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Overview
  • Excellent33%
  • Very good44%
  • Average13%
  • Poor4%
  • Terrible6%
Travellers talk about
“madrid airport”(65 reviews)
“free shuttle”(39 reviews)
“shuttle service”(29 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,030)
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158
233
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45
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158
233
89
38
45
Show reviews that mention
All reviewsmadrid airportfree shuttleshuttle serviceholiday inn expressbetween flightsstayed one nightnice hotelfollowing morningan overnight staywake up callunderground parkingother hotelscomfortable bedsthe hotel offersthe ground floorcomfortable staycoffee machine
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11 - 15 of 563 reviews
Reviewed 15 April 2018

Crowne Plaza keeps a high standard regarding rooms and premises. However, we were very disappointed with the shuttle service provided. We chose to book a higher standard hotel thinking that the airport shuttle would be of same high quality but this was not the case....More

Thank outlaws_2000
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 25 April 2018

Dear outlaws_2000, First of all, thank you for taking the time to review your stay with us. I am really sorry to hear that we did not met your expectations. We work hard day by day to make each stay as pleasant as possible, and...More

Reviewed 14 April 2018 via mobile

Thoroughly recommend this hotel for an overnight stay prior to an early morning flight for a number of reasons: The beds are comfortable, the rooms spacious and clean and the amenities good. Contrary to some reports I was not disturbed by air traffic noise. The...More

Thank trippingtaffy
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 25 April 2018

Dear Trippingtaffy, Thank you very much for sharing your experience at Crowne Plaza Madrid Airport. We are pleased to know that we met your expectations. As you say, our rooms have double glazed windows and-unless you open the windows- it is really difficult to hear...More

Reviewed 31 March 2018

My wife and I used the hotel after our late arrival. We found it very pleasant and useful. We liked the quick and friendly service, starting with the airport shuttle. The room was spacious, very clean and comfortable. And it was absolutely quiet with very...More

Thank regaleks
Response from CPMManagement, Director General at Crowne Plaza Madrid AirportResponded 3 April 2018

Dear REGALEKS, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards Hotel Crowne...More

Reviewed 28 March 2018

We were completely satisfied with our one night stay at this airport hotel while we were in transit returning home from vacation. The free shuttle worked very well from and returning to the airport, our room was nicely decorated, clean, quiet and had all the...More

Thank Norm C
Response from CPMManagement, Director General at Crowne Plaza Madrid AirportResponded 3 April 2018

Dear Norm c, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards Hotel...More

Reviewed 22 March 2018

The reception staff made you feel like you were the only one that had checked in that day; by that they came across as thorough and methodical. Oftentimes, when checking in, you feel like a robot is serving you as they speak at breakneck speed...More

Thank Onelifeliveit
Response from CPMManagement, Director General at Crowne Plaza Madrid AirportResponded 23 March 2018

Dear Onelifeliveit, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Best Regards Ana...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$79 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Best Value Hotel in Madrid
#111 Business Hotel in Madrid
#142 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$79 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Best Value Hotel in Madrid
#111 Business Hotel in Madrid
#142 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (388)
Room & Suite (333)
Dining (69)
Amenities (48)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
Ask a question
Kabrams1618
9 July 2017|
AnswerShow all 5 answers
Response from A-Hodaiby | Reviewed this property |
No, there was no executive lounge. i have stayed there 4 times (latest stay October 2016)
0
Votes
CactusFlower4321
29 April 2017|
AnswerShow all 3 answers
Response from SpanishMoley | Reviewed this property |
Not absolutely sure, it does look like a twenty four hour operation. Try ringing reception they speak english and are very helpful.
0
Votes
tom g
9 December 2016|
AnswerShow all 9 answers
Response from CPMManagement | Property representative |
Dear guest, As son you arrive to airport , please call us. 912063410 Thanks Ana
0
Votes
Google Translation
Room Tips
"all rooms are the same!"
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"Rooms facing motorway have a lot of traffic noise. Some inward facing rooms have double panes that greatly..."
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"very good airport hotel"
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"stay somehwere else"
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