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Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
Crowne Plaza Madrid Airport
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845 Reviews from our TripAdvisor Community

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Showing 474: English reviews
Amsterdam
Reviewed 14 February 2017 via mobile

This is a fantastic hotel with really nice and friendly staff. Breakfast was great with lots of varieties to choose from. There is a 24 hour gym and there is complimentary water and fruits in reception just by the information section to the gym. The only problem is there is nothing around the hotel to do or see. There is...

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Helpful?
Thank dorcasl2015
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Ana...

Ottawa, Canada
Reviewed 12 February 2017

Honestly, I really only use this hotel when I need or want to spend a night before or after an international flight. The front desk staff are very helpful, but that's about it. The rooms are always stiflingly hot and room service isn't always the best or most convenient.

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Thank FelixMacias
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear FelixMacias, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvín General Manager Hotel Crowne Plaza Madrid Airport

Reviewed 9 February 2017 via mobile

Very nice hotel . Good location for those trips within Spain where connections make you go through Madrid. Shuttle service to and from the airport. Price is good . Rooms are clean and staff is really helpful. If you are stopping over in Madrid due to connections I recommend to stay here.

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Thank Marco B
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Eastbourne, United Kingdom
Reviewed 9 February 2017 via mobile

Considering it is an airport hotel I rate it very highly The rooms are very spacious and well equipped with lots of toiletries and snacks plus mini bar. Free shuttle to all the terminals Decent food also so all in all I would recommend this hotel

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Thank Neil J
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvín General Manager Hotel Crowne Plaza Madrid Airport

Reviewed 2 February 2017 via mobile

This is not a airport hotel and should not advertise as such. It's a fraud There is no shuttle or if there is one it doesn't show up after over 30 minutes wait. We ended up having to take a 25 euros cab ride. For less than that go to the centre of Madrid and enjoy the city instead of...

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Thank Brigitte M
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Briguitte, Thank you for your feedback. We apologized that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Our shuttle is running each 20/30 minutes to all terminals however from 13:00 17:00 is on request. We do hope to have the...

Aveiro, Portugal
Reviewed 19 January 2017

It's the second tume that I stay in this hotel, and I'm sure that I will not choose another. Since the confortabele bed, to the nice ilumination, view to the garden. It's a pity that I always have to go really early and I cannot enjoy more this hotel. Congratulations to the Crowne Plaza chain and to its staff of...

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Thank Vanessa D
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Vanessa D, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

addtraveler10101
Reviewed 8 January 2017

Stayed out The Crowne Plaza for just one night before our flight out the next morning. Our room was clean and comfortable. After staying in smaller European hotels our room seemed palatial. There was a mountain of toiletries and a coffee maker. We didn't have transportation so we ate at the hotel. The service is good at the bar and...

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1Thank addtraveler10101
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Ocala, Florida
Reviewed 8 January 2017

The hotel itself, esp room, was fine. The two major problems were the location and the restaurant. Location appears to be but a few meters from the airport property but it was about half an hour ride in the hotel shuttle from T4 to the hotel, with no pickup or drop off stops. Heavy traffic added to that but still....

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1Thank Kairho1
IHGService, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Kairho1, I take pride in your kind words about our clean rooms and your high marks for our service and value. Although our property was able to meet your expectations with regards to accommodations, it is regretful to learn that we fell short in terms of providing you with an exemplary dining experience. I am still thankful though that...

WHITEHOUSE STATION
Reviewed 31 December 2016

We stayed here the last night on our 10 day trip to Spain and Portugal. We had a 6 AM flight out of Madrid. The hotel offers 24 hour drop off option. The hotel is in the middle of nowhere. It is next to an highway and industrial park. I think the only reason they built this hotel is to...

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Thank nuetanira
IHGService, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear nuetanira, Thank you for taking the time to express your thoughts and concerns. We are pleased to know you liked the service you received. On the other hand, we are sorry you were not well satisfied with the location of our hotel from the city centre. We highly value views, opinions and feedback from our guests, as this allows...

Reviewed 30 December 2016 via mobile

we booked this hotel because of they offer free shuttle bus from the airport to hotel but actually there is no this service!we called the hotel when we arrived at the airport and was informed that the bus will arrive in 20 mins but we wait almost 1 hour and nobody come to pick up,finally we took an taxi by...

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1Thank Mily_Habi
IHGService, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Mily_Habi, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay due to the shuttle service. I want to assure you we are very proud of our level of service. I would love the opportunity to regain your faith in us and would welcome the opportunity to...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service

Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $94 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid
Hotel Style:
#80 Family Hotel in Madrid
#110 Business Hotel in Madrid
#134 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Madrid Airport staff and other travellers.
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Gurugram (Gurgaon), India

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None. Stay away from this one!”
 of 5 bubbles sgkanar, 15 Mar 2017 | Read review
“No relevancy. There is only views of a busy motorway or derelict building space outside.”
 of 5 bubbles WelshEPS, 17 Feb 2017 | Read review
“Mind the 'open' shower when you book a suite!”
 of 5 bubbles Ard70, 9 Nov 2016 | Read review
“Be careful with transfer time, they don't care about your departure at all!”
 of 5 bubbles _A3147TO, 29 Oct 2016 | Read review
“Good long term car park.”
 of 5 bubbles Readytoburst, 25 Oct 2016 | Read review
5 of 5