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Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
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846 Reviews from our TripAdvisor Community

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Showing 475: English reviews
Reviewed 11 November 2015 via mobile

I recently stayed at this lovely hotel in madrid, Spain. Had a great stay and was really looked after by hotel staff, who infact were great. Additionally they had a great restaurant down stairs and very close to the airport and town centre, if you want a bit of night life.

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Helpful?
Thank Oliverhample
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Oliverhample, I appreciate you taking the time to tell us what a positive experience you had in such a memorable moment. Thank you for noting the service delivered by our staff, great restaurant and location to be near the airport. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Our...

Murcia, Spain
Reviewed 2 November 2015

I stayed here on a friend's rewards points when stranded in Madrid overnight thanks to a changed flight schedule. This is a much nicer hotel than I normally stay in while in Europe, and I was much impressed. The whole experience was lovely, from a friendly and quick check-in process, a prompt and friendly shuttle service from the airport, to...

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Thank Monalogue
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Our Breakfast is 13,20€, it includes 3 types os Natural fruits, 3 types of juices and fresh orange juice. Cheeses, Mortadella, Salami, ham...bread, croissants...Regarding tomatoes, we offer Little tubs of package tomatoe o slides. We apreciate...

London, United Kingdom
Reviewed 2 November 2015

I chose to stay here for convenience. Being made to wait 50 minutes for the airport shuttle made me wish I had chosen a hotel in town instead. At the front desk I was informed that this "sometimes happens. Sorry." Indeed, I should have read the other reviews which attest to similar experiences here before booking. Aside from this, the...

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Helpful?
Thank Chus_Gijon
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Chus_Gijon, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about room cleanliness and the bed. However, we’re sorry we fell below your expectation regarding the shuttle service. We will address this concern. We take all reviews positive and negative very seriously,...

Miami Beach, Florida
Reviewed 1 November 2015

I booked the Crowne Plaze Madrid Airport because I wanted to be close to the airport and understood that it was reasonably close to the metro station to get into town. The hotel is only a few of miles to the airport, but bizarrely a taxi to the airport from the hotel costs about €20 ($23) from the hotel, whereas...

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1Thank Anna T
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Anna T, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room, cleanliness and the bed. However, we’re sorry we fell below your expectation regarding customer service and the shuttle service. We will look into these concerns. We take all...

Fort Worth, Texas
Reviewed 29 October 2015

Notified that our hotel rate included breakfast when checking-in by front desk personnel. That changed when going to breakfast the next morning which was embarrassing. No effort to resolve the issue in a win-win customer satisfaction manner. Hotel was located in sketchy area of town without access to areas restaurants. Ride to airport took about 40 minutes compared to the...

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1Thank consultbuddy
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear consultbuddy, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of...

Washington DC, District of Columbia
Reviewed 21 October 2015

The hotel itself is great and quite reasonable. However, it is very close to the airport, so the shuttle tends to get overcrowded since it runs only every 30 minutes. Still, a good option if you have an early flight.

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Thank alena1960
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We greatly appreciate your comments and are delighted that you enjoyed your time here so fully. We look forward to welcoming you back soon. Yours Sincerely,

Ringgold, Georgia
Reviewed 18 October 2015

The rooms in the hotel are very nice BUT if you planning on using the airport shuttle I would choose another hotel. When we arrived today we called the hotel for a shuttle ride. Time from calling the front desk until we were delivered at the hotel, one hour and thirty five minutes. We had occasion to go back to...

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1Thank cdicks1743
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We are really sorry for inconveniences. Our shuttle runs to Airport each 30 minutes, we cannot wait for tha 2/3 minutes in each termina because we are not allowed. We look forward to the opportunity to...

Switzerland
Reviewed 15 October 2015 via mobile

Room was comfortable & clean. I had plenty of towels and soaps in the spacious bathroom. The breakfast was average at best, and was charged separately, which meant one member of staff was almost constantly absent from duty checking who'd paid and who hadn't. Given that they were understaffed, the impact was highly noticeable. One night we had dinner, and...

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Thank BaselTiger
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin

Orange County, CA
Reviewed 12 October 2015

We were very happy to stay at the Crown Plaza the night before a long flight back to the USA. The room was spacious, clean, and nicely furnished. There were lots of little amenities like tooth brush and shaving kits and a little sleep aid kit. Check in was very easy and the hotel was quiet. There is a continental...

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1Thank Skye-mother
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin

Jakarta, Indonesia
Reviewed 9 October 2015

I stayed here twice, 30th of July 2015 - 31st July 2015 and 21st of August 2015 Now i'm gonna tell you the review as a first-timer here Arrived here at 3PM from Barcelona with my other 24 friends, we stayed here for a night before heading to Ribera del fresno, Badajoz. the room is quite big enough, they have...

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Helpful?
Thank aanggora
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We are located close to Madrid Airport ( 3 km from T1,T2,T3). City center is 10 kms far away as you can check in internet. We look forward to the opportunity to welcome you back Yours...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service

Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $94 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid
Hotel Style:
#80 Family Hotel in Madrid
#110 Business Hotel in Madrid
#134 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Madrid Airport staff and other travellers.
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Gurugram (Gurgaon), India

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Questions? Get answers from Crowne Plaza Madrid Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ground level rooms facing the courtyard are actually very quiet”
  • Very large room with desk, sitting area, king bed
 of 5 bubbles acswift, 26 Mar 2017 | Read review
“None. Stay away from this one!”
 of 5 bubbles sgkanar, 15 Mar 2017 | Read review
“No relevancy. There is only views of a busy motorway or derelict building space outside.”
 of 5 bubbles WelshEPS, 17 Feb 2017 | Read review
“Mind the 'open' shower when you book a suite!”
 of 5 bubbles Ard70, 9 Nov 2016 | Read review
“Be careful with transfer time, they don't care about your departure at all!”
 of 5 bubbles _A3147TO, 29 Oct 2016 | Read review
5 of 5