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The Westin Palace Madrid

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Traveller (2281)
Room & Suite (910)
Dining (266)
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Overview
  • Excellent64%
  • Very good26%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“heavenly bed”(77 reviews)
“opera brunch”(36 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Additional information
Offers from The Westin Palace Madrid
Special Offer: Exclusive Family Offer
Offers from The Westin Palace Madrid
Special Offer: Exclusive Family Offer
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,449)
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3,271 results
Traveller rating
2,066
864
226
73
42
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2,066
864
226
73
42
Show reviews that mention
All reviewsheavenly bedstained glass domeopera brunchprado museumneptune fountainconcierge staffclassic hotelbusiness centerbreakfast buffetthyssen bornemiszawithin walking distanceperfect locationexecutive roomtapasreina sofiafive star hotelmajor museums
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1 - 5 of 3,271 reviews
Reviewed 3 days ago

My husband and I just returned from our 10th anniversary trip to Portugal and Spain. For our 3 day stay in Madrid, we chose the Westin Palace. The hotel is beautiful and SO centrally located. (If you want an off-the-beaten path hotel, this isn't for...More

Thank merriey2018
Response from Paloma H, Manager at The Westin Palace MadridResponded 2 days ago

Dear Tripadvisor, Thank you so much for choosing us to celebrate your 10th anniversary (congratulations!!) and for recommending us! We're delighted to know that you enjoyed the city and the Atletico de Madrid celebration just in front of the hotel. I have shared your wonderful...More

Hotel's Favourite
Reviewed 28 January 2018

The location was just fantastic, right next to the Thyssen-Bornemisza and the Prado while just a block from Museo Nacional Centro de Arte Reina Sofia. You are also a short walk from the Parque del Retiro. There are many very good restaurants scattered through the...More

1  Thank Don P
Response from Paloma H, Manager at The Westin Palace MadridResponded 29 January 2018

Dear Don, We're delighted to know that we exceeded your expectations during your recent stay with us! Thank you so much for taking the time to write such a wonderful review about the hotel and the service provided by our staff in all the different...More

Reviewed 5 days ago

You couldn't pick a more central location than the Palace. Across the street from the Thyssen-Bornemisza and Prado museums and a short walk to the Reina Sofia. The building itself is beautiful and well-maintained. The central rotunda is stunning. Staff was friendly and helpful.More

Thank Mark B
Response from Paloma H, Manager at The Westin Palace MadridResponded 4 days ago

Dear Mark, We're so glad to know that you enjoyed the hotel as well as the city of Madrid due to its location. Thank you so much for such a wonderful review and looking forward to welcoming you back in the very near future, Warm...More

Reviewed 6 days ago

In Madrid with my wife for the ATP tennis tour we stayed 7 nights at the Westin Palace. Located at Plaza De Las Cortes7 the hotel is close to the Prado Museum, Botanical Gardens and the beautiful Parque De El Retiro (10-15 minute walk). The...More

1  Thank ALFRED99
Response from Paloma H, Manager at The Westin Palace MadridResponded 5 days ago

Dear Alfred99, Thank you for choosing us for your 7 nights of stay and for your detailed description of our hotel and its services! I have shared it with the team, specially with Carlos, to celebrate that we were able to exceed your expectations during...More

Reviewed 1 week ago

The hotel is in a great location in Madrid. It is a large facility and has the feel of a grand scale old school hotel. On arrival we were given a run of the house room even though we were Starwood Platinum members. Our room...More

Thank 736dd
Response from Paloma H, Manager at The Westin Palace MadridResponded 5 days ago

Dear Tripadvisor, Thank you for your loyalty to SPG Program and for your review I apologize as we didn't meet your expectations during your stay. I have shared your feedback with the team to learn from it and improve. Please contact me at westinpalace.madrid@westin.com so...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$273 - US$584 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Madrid
#10 Romantic Hotel in Madrid
#12 Family Hotel in Madrid
#41 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$273 - US$584 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Madrid
#10 Romantic Hotel in Madrid
#12 Family Hotel in Madrid
#41 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2281)
Room & Suite (910)
Dining (266)
Pool & Beach (2)
Amenities (60)
Business Centre & Event Rooms (41)
Family and Play Areas (4)
Nearby
Huertas
Also known as Barrio de las Letras, Huertas was once
home to prominent literary figures, Miguel de
Cervantes and Lope de Vega among them. The
neighbourhood is committed to celebrating its rich
heritage: Calle Huertas itself is inlaid with quotes
from celebrated authors, street names pay homage to
them, and second-hand bookshops pervade. Huertas
receives a fair amount of spillover from the center —
...More
Questions & Answers
Ask a question
HappyTravellerNC
13 May 2018|
AnswerShow all 7 answers
Response from tjeason | Reviewed this property |
Join SPG, its free
1
Vote
Grisell V
8 March 2018|
AnswerShow all 4 answers
Response from pensando42 | Reviewed this property |
For me was 125 euros
1
Vote
Armando M
27 January 2018|
AnswerShow all 6 answers
Response from Lance S | Reviewed this property |
Hello Armando, across from the upstairs gym at the roof there is a terrace, though I am not sure about a solarium. I have a picture on my blog Starwoodguy and I did post it to my TripAdvisor review as well, Lance S on Trip... More
0
Votes
Room Tips
"Go for higher floor less road noise."
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"Upgrade room for luxury. Also note that a fixed fee at 30 euros to the airport"
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"They'll try and upsell anyway!"
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"Ask for a room overlooking the Neptuno Fountain"
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