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The Westin Palace Madrid

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#31 of 447 Hotels in Madrid
Certificate of Excellence
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3,695 Reviews from our TripAdvisor Community

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Showing 2,766: English reviews
Istanbul, Turkey
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 days ago NEW

centrally located, old fashioned (architecturally) property. Very attentive staff, courteous and helpful. Only negative point was with the sound, whereby either with the housekeeping, passersby or the floor above; if you've obsession, advisable to ask for a quite room.

Helpful?
Thank Mehmet T
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Mehmet, Thank you for choosing us in your last visit to Madrid and for taking the time to write your review. I apologize as we didn't meet your expectations with the sound and hope we will give you the room according your preferences in you next visit to Madrid. Looking forward to welcome you back in the near future,... More 

Madrid, Spain
Level Contributor
4 reviews
Reviewed 1 week ago NEW

We found hotel was ok even if it lost his european charme in order to please the american average taste... but we found that the prices of the extra services are absolutely out of good taste: a little coffee 7.50 eur, no free internet computer use but high charge of the business corner. Well tjis would be ok if the... More 

Helpful?
Thank jimenarodriguetz
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Jimenarodriguetz, Thank you for your review. First of all I apologize as we didn't meet your expectations. I have shared your feedback with the team to learn from it and improve. We also take good note of your suggestions for future decisions. Hope you will give us another opportunity to welcome you back and serve you better. Best regards,... More 

San Francisco, California
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 week ago NEW

Pros: Majestic building, despite dated interiors Services - spa and salon available in-house at affordable prices Renovated rooms are spacious and more stylish Great location in the museum district and 10-15min walks to center of Madrid Cons: Overrun by tourists Mediocre service, esp. from reception - doesn't quite match the 5 star building Breakfast buffet has everything but is of... More 

Helpful?
Thank asiapproach8
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We really appreciate the time taken to write your detailed review about the hotel during your stay with us. We take good note of your honest feedback that I have shared with the team to celebrate that you enjoyed the room occupied and the hotel location and to learn from the cons and improve. Looking forwad to welcome... More 

New York City, New York
Level Contributor
81 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 1 week ago NEW

This is a first class 5 star hotel that is well located - what more can I say. The service is excellent. Surprisingly, there were less Americans than expected - vacation! The Prado and many other museums are easy walking distance.

Helpful?
Thank NYSojourner
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Many thanks for taking the time to write such a wonderful review about the hotel and the service provided by our staff! I have shared it with all the team to celebrate that we exceed your expectations during your stay with us. Looking forward to welcome you back soon, My best regards, Paloma H More 

Boston, Massachusetts
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago NEW via mobile

I am an Starwoods Preferred member and have been in some mode for 35 years. So, I am used to nice treatment. However on two separate occasions bracketing the day of arrival and eve of departure from vacation in Spain our expectations were exceeded. Everything from desk clerk, wait staff in Restaraunt through Service express were exceptional. This Westin is... More 

Helpful?
Thank Tom C
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tom, We're delighted to know that we were able to exceed your expectations during your two night stay. Thank you so much for your loyalty to SPG Program as member you are and for sharing your experience with us! Looking forward to welcome you back in the very near future, Warm regards, Paloma H More 

Forest Hills
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW via mobile

We just returned from our vacation in Spain. In Madrid we stayed at the Westin. Centrally located and as lovely a dining area under that remarkable dome and furnishings was some experience. We were a little taken aback when no one escorted us to our room or showed us the use of the access cards in the elevator. We were... More 

Helpful?
Thank Martin B
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Martin, We really appreciate the nice review regarding your last stay at the Westin Palace, Madrid. I have shared it with the team, specially with the concierge and room service, to celebrate that they exceeded your expectations. Thank you so much for sharing your feedback and for recommending us! We also take good note of your comments to learn... More 

Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

I lived the experience of a 1912 hotel in a modern 21st century room at full comfort, internet, lovely decoration and wide entrance. Staff are very helpful all the way. Breakfast is lovely with great variety and attention to customised needs.

Helpful?
Thank Nidal S
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Nidal, We're delighted to know that you enjoyed the hotel as well as its services and buffett breakfast. Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back in the very near future, Warm regards, Paloma H More 

Level Contributor
12 reviews
4 hotel reviews
Reviewed 1 week ago

We stayed there as part of a tour group and it was all lovely and a beautiful finish to our trip. Just walking down the thickly carpeted hallways was a treat -- We had no view and there seemed to be no door to the toilet, which we thought a bit strange, but nothing serious. The last day the breakfast... More 

Helpful?
Thank REBECCA` A
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Rebecca, Thank you for taking the time to write your nice review regarding your stay as parr of a tour group! We're glad to know that you enjoyed the hotel and the service provided by our staff. Looking forward to welcome you back in the near future, My best regards, Paloma H More 

Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 week ago via mobile

Great conference venue for a European conference.. Good rooms and nice service. The lobby, lounge and conference rooms were nice. The hotel room and beds were very nice similar to the Westin Chosun in Seoul. The conference lunch was very nice too. Check in took a bit longer and I had to wait until 3 pm although I was SPG... More 

Helpful?
Thank Amlan R
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Amlan, Thank you for your loyalty to SPG Program as SPG Gold member you are and to the Westin Palace, Madrid as a repeated guest! Happy to know that your enjoyed the Westin Heavenly Bed and that we were able to exceed your expectations with the hotel and its services. Looking forward to welcome you back in the near... More 

Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago via mobile

Second time here and charm just gets better. Beautiful lobby and rooms are all but classic. Check in and out process went very smoothly. Free coffee and madrid hot chocolate on demand! Jennifer and Maro from front desk plus concierge staff were very helpful. Stone's throw from Prado

Helpful?
Thank Nicholas M
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Nicholas, Thank you for choosing us again for your second visit to our city!! We're delighted to know that once again we exceeded your expectations with the hotel and the service provided by our staff, specially the one of Jennifer and Mario. Looking forward to welcome you back in the near future, Warm regards, Paloma H More 

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: $309 - $789 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#25 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace Madrid staff and other travellers.
38 questions
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Questions? Get answers from The Westin Palace Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for renovated rooms”
 of 5 bubbles asiapproach8, 27 Nov 2016 | Read review
“Higher floor with outside view”
 of 5 bubbles felizglobetrotters, 23 Nov 2016 | Read review
“Rooms with views to the Cibeles fountain are beautiful”
 of 5 bubbles nancymI9648DQ, 23 Nov 2016 | Read review
“See note on 533 and 532”
 of 5 bubbles BJAJDA, 21 Nov 2016 | Read review
“Rooms facing the fountain are wonderful.”
 of 5 bubbles 215mlw, 20 Nov 2016 | Read review
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