We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Plus points: Internet speed is good, friendly personnel, well decorated rooms, not far from city center, pool.
But during our stay, hotel was crowded and it was difficult to find something during breakfast. Car park entrance was not opened, we could not park the car....More
2 Thank OzanKarahan
Response from JOSE MARIA P, General Manager at Novotel Madrid Puente de la PazResponded 28 June 2017
Dear Mr Karahan,
Thank you for your comments
They are enormously important for us, thanks to them, we will continue working to improve our service.
Please give us another chance to change your impression I am sure we will meet your expectations
As usual a great Novotel. Very organised. Good sized clean functional room. Fantastic breakfast choice. The pool is nice and gets the sun most of the day at this time of year. Lovely helpful staff. Not sure about the tea though. Only one 'normal' tea...More
Response from JOSE MARIA P, General Manager at Novotel Madrid Puente de la PazResponded 27 June 2017
Thank you for your comment.
We will forward your impressions to all the team ; It will be a great motivation for them.
We take note about tea bags, they should be provided everyday and if you need more you can order them...More
Quiet place, with nearby classic bar and restaurants and green parks. Breakfast is tastey and service is quite quick and friendly. It took 30 min from airport by taxi. Parque Avenidas Metro station is 7 min walk away through beautiful walkways.More
Thank chit s
Response from JOSE MARIA P, General Manager at Novotel Madrid Puente de la PazResponded 17 June 2017
Thank you very much for taking the time to write this commet
We will forward it to our team to motivate them to continue providing the best service
to our guests; we will be looking forward to your next visit
This is a good hotel in Madrid for both business as well as tourists. Not in the city centre but not very far as well. Hotel can be reached from City Centre by Metro, Bus (Bus stop is just next to Hotel gate) and off...More
Response from ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la PazResponded 14 June 2017
It is a pleasure to know that the stay in our Hotel was satisfactory.
It is highly appreciated to hear so nice comments about our staff and our breakfast.
Please rest assured that we are taking the appropriate measures to address the problem...More
The room was spacious but the window handle was broken so it wouldn't open.
The shower glass barrier was partial so it was impossible to avoid spilling water on the bathroom floor. The shower water pressure was very low, so it took forever to rince...More
Response from GOUREAU N, Elvira FERNANDEZ FO Manager at Novotel Madrid Puente de la PazResponded 5 June 2017
We are very sorry about your disapointing experience in our hotel
Your review is very important for us; thanks to your comments we will improve our service & standards.
You can be sure we will forward them to all the departments.
US$70 - US$133 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#24 Green Hotel in Madrid
#102 Business Hotel in Madrid
#108 Family Hotel in Madrid
#139 Luxury Hotel in Madrid
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Ctrip TA, Hotels.com, ACCOR, Orbitz, Cancelon, TripOnline SA, Travelocity, Hotwire, HotelQuickly, getaroom.com, Agoda, Cheap Tickets and Evoline ltd so you can book your Novotel Madrid Puente de la Paz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from OzanKarahan | Reviewed this property |
Taxi between airport and hotel costed around 15 EUR when I stayed there. There is supermarket not far from hotel, also there are a few places to eat. Hopefully answer helps. Have nice stay there.
Response from simplymark | Reviewed this property |
hi. we were there last june with our 8 yr old daughter. the rooms are typical size and should be large enough. the pool and space is great especially in the heat of madrid. great breakfast with plenty of choices for... More
hi. we were there last june with our 8 yr old daughter. the rooms are typical size and should be large enough. the pool and space is great especially in the heat of madrid. great breakfast with plenty of choices for children. there is a bar in the hotel. within 10 minutes walk there are a number of restaurants from burger king to italian to typical spanish. very good supermarket within 5 minute walk. we used the metro rather than the bus. although the bus goes from outside the hotel pickup in town is limited. with the metro whenever our daughter got tired we just got on the nearest metro. must do visit with children is retiro park..fantastic boating pond birds that eat from your hand and if you go on a sunday loads of street performers.
Taxis are available but more expensive- maybe 10-15euro. Convenient and cheaper to use Madrid Metro. Get on Parque de las Avenidas, Línea 7, to Pitis. Transfer at Gregorio Marañón with Línea 10, to Tres Olivos. Get off at... More
Taxis are available but more expensive- maybe 10-15euro. Convenient and cheaper to use Madrid Metro. Get on Parque de las Avenidas, Línea 7, to Pitis. Transfer at Gregorio Marañón with Línea 10, to Tres Olivos. Get off at Santiago Bernabéu. You can't miss the stadium from there. Only 1.20 euro/pax.
Are you sure you want to delete this answer?
"Take a tool box to adjust the air con units and plumbing"