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Sercotel Gran Hotel Conde Duque

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Plaza Conde del Valle de Suchil 5, 28015 Madrid Spain
2 people are viewing this hotel
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US$136
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Free cancellation until 02/12/22
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US$136
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Free cancellation until 03/12/22
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US$110
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Free cancellation until 02/12/22
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Traveller (358)
360
Panoramas (13)
Room & Suite (271)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#149 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
A First Class boutique hotel with 143 rooms situated in a quiet gardened square in the center of Madrid. Close to main places such us Gran Via, Plaza de Espana, Plaza Colon and Paseo de la Castellana among others. Totally renovated, the hotel keeps in all places a high level of maintenance. Very well comunicated, uderground at 200mts. You can enjoy all the services, they also accept pets (dogs and cats) of up to 5kg for 25 €/day (10% VAT included)
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Gift shop
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Park View
Languages Spoken
English, French, Spanish, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
360Restaurantswithin 0.5 km
64Attractionswithin 0.5 km
1264Reviews24Q+A24Room tips
Traveller rating
  • 518
  • 503
  • 171
  • 51
  • 21
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hoho223 wrote a review 6 Nov
Hurley, New York89 contributions54 helpful votes
Entering the hotel everything looked crisp and clean. Nice lobby with seating areas. The hotel is somewhat central in location if you are a good walker. Otherwise a short cab ride would work better. The surrounding area is typical big city life. There is a nice small park/square across from the hotel. Our room was on the 4th floor and was spacious with a king bed. The bathroom was typical but without a tub (a plus for us). It had a walk in shower. It would be a little cramped for someone of size. This is a tourist hotel and that is problematic with more than one group tour in residence when it comes to breakfast. The sitting are is not as roomy as most other places that we have been. If you aren’t in line when they open you may not get a seat. Because of the limited area the breakfast buffet is a bit more limited than usual. A recurring problem with several different hotel breakfast buffets is the expectation of some foods being warm/hot but then finding them actually without any warmth at all, elven though they are on a warming table. That was the case at this hotel. It could be a staffing issue or it’s just the way it is. This is a ratings toss up between 3 and 4 ⭐️ but I am going with 3. That being said I would come back if the price was right.
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Date of stay: November 2022
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 2 weeks ago
Dear hoho223, Thank you very much for your detailed review. It will help other visitors and aldo us to continue improving. We apologize if the amount of people at the moment you come down was high, that depends of the day and hour. Normally it is quite fluid. We really hope to see you soon back in Madrid. Sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Iglika A wrote a review Oct 2022
1 contribution
Convenient and close to transportation, steps away from places to eat, and with a great variety of breakfast options. Rooms are comfortable for getting ready for the next day, comfortable little lounges for computer work and conversation.
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Date of stay: October 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 3 weeks ago
Thank you very much for your review! We hope to see you soon back in Sercotel Gran Hotel Conde Duque.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
djoyce29 wrote a review Sep 2022
Thiensville, Wisconsin5 contributions1 helpful vote
We recently spent five days at the Sercotel Gran Hotel Conde Duque. The room was good size for a European hotel and the staff was most helpful in providing information as was requested. Would highly recommend this hotel for a stay in Madrid.
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 11 Oct 2022
Dear djoyce29, Thank you very much for your nice review! We hope to see you soon back in Madrid. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
M H wrote a review Sep 2022
16 contributions1 helpful vote
Very clean! Nice front desk staff. First morning our daughter had a horrible headache and the gentleman in the breakfast buffet room made her a tray and took it up to her….so very nice!!! Hotel is close to everything …great location!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 11 Oct 2022
Thank very much for your nice review. We hop to see you soon back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abby wrote a review Aug 2022
3 contributions
We booked two hotel rooms for an 11 day stay at this hotel. The hotel is just okay. It is an older hotel not necessarily within walking distance to points of interest, but the metro station is a few blocks away. There is a cute neighborhood within 10-15 minutes walking distance on foot called malasagna, which has shops and restaurants. However we did not feel safe there. Our check in person was incredibly rude and condescending when we brought up an issue (dirty sheets) with one of our rooms . She refused to acknowledge us for the rest of our stay even though she would say good morning to other guests as they were walking by. We would never stay here again .
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 11 Oct 2022
Dear Savvyabbytraveler, We really apologize if your stay was not up to your standards. As you can check in our online reputation, cleaning and staff are 2 of our best rated points. We hope you can give us a new oportunity in next occasions, to prove that we can do better. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
filsh571 wrote a review Jul 2022
1 contribution1 helpful vote
Our fault we chose a hotel without a pool in a heat wave. Rooms are showing their age and the air conditioning is poor. Bar staff were great. Reception recommended a local restaurant that was closed. Breakfast was ordinary and food was not hot enough.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 9 Aug 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VW wrote a review Jul 2022
1 contribution
We booked a double room, this was double confirmed because the booking process requires this - during the booking, then again via confirmation and still we were given single beds as a couple. We booked months in advance, there is no reason for not giving us a heads up so we could book another hotel and employees were very hostile when we provided honest but kind feedback.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 9 Aug 2022
Dear Guest, First of all, thank you for choosing us for your stay in Madrid. We are sorry that during your stay you had the inconveniences that you have told us about. In relation to what you write about the type of room, please note that our double rooms can be either with double bed or twin beds, and in both cases the allocation of these are subject to availability of the hotel. Our booking engines do not allow you to book by type of bed but by type of room. However, we apologise if this has been an inconvenience, as well as what you have told us about the bed sheets. We have passed on your comments to the departments involved, both housekeeping and reception. We apologise if you felt hostility from our team, as this is something that does not usually happen as all guests usually compliment us on the treatment received. We will work to ensure that this does not happen again. Sincerely. Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liam M wrote a review Jun 2022
Linlithgow, United Kingdom24 contributions6 helpful votes
First class hotel with within an easy 20 minute walk of all main tourist attractions and a 30 minute transfer from the airport. Comfortable and clean room with a wonderful breakfast. Friendly and helpful staff made this visit to Madrid very memorable.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 3 Jul 2022
Estimado Liam, Gracias por elegirnos para su estancia en Madrid y por dedicar su tiempo en compartir en esta plataforma sus impresiones tras haber estado alojado con nosotros. Le agradecemos que haya puesto en valor puntos tan importantes como la excelente ubicación de nuestro hotel, como la comodidad y limpieza de nuestras habitaciones, nuestro servicio de desayunos y sobre todo el trato que ha recibido por parte de nuestro equipo. Esperamos volver a verle muy pronto entre nosotros en su próxima visita a Madrid. Atentamente. Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Margot L wrote a review Jun 2022
1 contribution
This hotel is excellently located; the park just outside offers a respite from the sun and heat of the day. It is an easy 20 minute walk to Plaza de Espana. The surrounding neighborhoods have such variety and are accessible on foot or by the metro as San Bernardo stop is just steps away. The hotel staff is so kind and very accommodating. The room was clean and supplied with all of the amenities needed, especially a very efficient air conditioner.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 3 Jul 2022
Estimado Huésped, Agradecemos ante todo que haya elegido Sercotel Gran Hotel Conde Duque para su última estancia en Madrid y su comentario positivo acerca de nuestro hotel. Le agradecemos que haya puesto en valor puntos tan importantes como la excelente ubicación en la que nos encontramos, el trato recibido por parte de nuestro equipo, y la limpieza de nuestras instalaciones. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verle de vuelta en su próxima visita a la ciudad Atentamente, Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
117smottram wrote a review Jun 2022
Lancashire, United Kingdom4 contributions
We had a fabulous time at Sercotel Gran Hotel Conde Duque?all hotel staff were amazing,the reception staff were very welcoming,knowledgeable and friendly, the housekeeping team were extremely good,replenishing, the towels and toiletries, making the bed every day,the restaurant staff were kept busy,with the breakfast,rotating and replenishing all the time,all food was fresh every day,loads of choice, we would definitely recommend this hotel it is an excellent base for exploring all the city, i wouldnt hesitate to go back, we had an amazing time,with fantastic weather, and we got to visit the 2nd biggest primark ,we sampled lots of different food and drinks ,good time had by all, cant wait to return.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, General Manager at Sercotel Gran Hotel Conde Duque
Responded 12 Jun 2022
Dear Guest, Thank you for choosing Sercotel Gran Hotel Conde Duque for your last stay in Madrid and for your positive comments about our hotel. We thank you for highlighting important points such as our excellent location and the treatment received from our team and our daily housekeeping service. We are glad you enjoyed your stay with us and hope to see you again soon on your next visit to the city. Sincerely, Guest Experience Sercotel Gran Hotel Conde Duque
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$92 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran hotel madrid
LOCATION
SpainCommunity of MadridMadridArapiles / Chamberí
NUMBER OF ROOMS
143
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SERCOTEL GRAN HOTEL CONDE DUQUE: UPDATED 2022 Reviews, Price Comparison and 629 Photos (Madrid, Spain) - Tripadvisor

Frequently Asked Questions about Sercotel Gran Hotel Conde Duque
Which popular attractions are close to Sercotel Gran Hotel Conde Duque?
Nearby attractions include Terror Stories Experiencity (0.4 km), Escape Khaos (0.3 km), and Malasana (0.3 km).
What are some of the property amenities at Sercotel Gran Hotel Conde Duque?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sercotel Gran Hotel Conde Duque?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sercotel Gran Hotel Conde Duque?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sercotel Gran Hotel Conde Duque?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Sercotel Gran Hotel Conde Duque?
Conveniently located restaurants include Peppe Fusco The Italian, LOS GRIFOS Craft Beers, and MAWEY Taco Bar - Olid.
Are there opportunities to exercise at Sercotel Gran Hotel Conde Duque?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Sercotel Gran Hotel Conde Duque?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sercotel Gran Hotel Conde Duque?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sercotel Gran Hotel Conde Duque offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sercotel Gran Hotel Conde Duque?
The staff speaks multiple languages, including English, Spanish, French, and German.