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Calle Claudio Coello 139, 28006 Madrid Spain
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Traveller (91)
Room & Suite (22)
Dining (7)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#102 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice

Melia Madrid Serrano is an excellent choice for travellers visiting Madrid, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Given the close proximity of popular landmarks, such as Gran Via (1.5 mi) and Templo de Debod (1.8 mi), guests of Melia Madrid Serrano can easily experience some of Madrid's most well known attractions.

The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. Guests arriving by vehicle have access to a parking garage.

If you’re looking for a Mediterranean restaurant, consider a visit to Restaurante Amazonico, Restaurant Botin, or Restaurante MasterChef, which are all conveniently located a short distance from Melia Galgos Hotel.

If you are interested in exploring Madrid, check out one of the gardens, such as Retiro Park, Parque de El Capricho, and Royal Botanic Garden.

Enjoy your stay in Madrid!

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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Rooftop pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shared lounge / TV area
Sun terrace
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
VIP room facilities
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, French, Spanish, German and 1 more
295Reviews10Q+A9Room tips
Traveller rating
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Popular mentions
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Most Recent
jeannaoh wrote a review 3 Dec
San Francisco, California196 contributions77 helpful votes
It’s a very nice hotel, located in a very nice neighborhood. Room is modern & comfortable. The best is the breakfast very good selections with quality ingredients. Also lots of good restaurants within walking distance. Seems like a very popular place for business travelers.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Melia Madrid Serrano
Responded 3 days ago
Dear Jeanna, Thank you for such a positive review of your stay. Our dedicated team members always aim to deliver the best experience to all our guests, so your positive feedback is very rewarding. We are glad to know that you found our location ideal for your needs and that our breakfast helped to start your day off the right way. We hope to see you again soon. Best wishes, Maria Fdez. Valderrama, Guest Service Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Juan Antonio G wrote a review Aug 2021
42 contributions7 helpful votes
Hotel's Favourite
absolutely stunning we enjoyed our stay during one month here, it was absolutely incredible, the personnel the food everything was incredible. The hotel is nice, modern and its well located which facilitates to move a all around Madrid !!
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Marta Rubio, Other at Melia Madrid Serrano
Responded 17 Aug 2021
Dear Juan Antonio G, We very much appreciate your comments regarding your stay at Melia Madrid Serrano. It was a real pleasure to take care of your stay with us. I will certainly share this with the rest of the team who will be encouraged by your remarks. Our appreciation again for sharing your experience, and we look forward to serving you in the near future. Kind Regards, Beatriz Paterna Guest Experience Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chelseatash wrote a review Nov 2022
8 contributions3 helpful votes
Such a great hotel! Super location in a really nice area. Highly recommend booking a Level room to enjoy access to the Level lounge for drinks, nibbles and breakfast. We also stayed in June and the Level terrace is amazing in the sunshine! Big thanks to Lara for looking after us again, we look forward to seeing you again soon.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Melia Madrid Serrano
Responded 1 week ago
Dear Chelsea, Thank you for such a positive review of your stay. Our aim is to deliver a memorable experience, and we are delighted that we were able to meet your expectations. We are delighted to know you appreciated our prime location. It's also great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. We look forward to welcoming you back. Best wishes, Maria Fdez. Valderrama, Guest Service Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BARBARA F wrote a review Nov 2022
Charlottesville, Virginia225 contributions31 helpful votes
This hotel looked so nice withe a big comfotable lobby. Handsome room with a cozy bed. But once again a heavy duvet you have to wrangle to get a lighter cover. Two nice hand towels and 2 huge bathtowels folded under the sink. And just one tiny towel rack. Not possible to air out the towels for a second day's use. The shampoo and sower soap were easy to use.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Melia Madrid Serrano
Responded 3 weeks ago
Dear Barbara, Thanks for taking the time to review your stay at our hotel. It is a pleasure to know you had a pleasant experience and that you appreciated the attractive design of our hotel. We have taken your comment into consideration. Feedback from our guests is always welcome as it helps us to identify areas in which we can improve. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Maria Fdez. Valderrama, Guest Service Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Omar wrote a review Oct 2022
Valencia, Spain23 contributions5 helpful votes
They don’t have TV channels, only chromecast to log in from personal accounts; and they tell you it’s to feel at home - well at home o have TV channels… Raul from the lobby bar and Jose from front desk should be fired right away… they confronted me and threatened to call security and police for claiming the complementary water I was promised after the shower door fell on me. Disgraceful behavior from these two roaches
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Marta Rubio, Guest Services / Front Office at Melia Madrid Serrano
Responded 4 weeks ago
Dear 686omary, We appreciate your trust in choosing Meliá Madrid Serrano to enjoy your stay in Madrid. As we mentioned you at the different channels where you shared your experience with us, We regret that you did not enjoy your stay due to our television pilot, we take note about your comments in order to improve it. About the welcome amenities you always have at your arrival, this time we couldn´t prepare with because you made a last minute booking. We regret that your stay was not fully satisfactory and we hope to achieve your expectations next time. Your complete satisfaction its our objetive. With the desire to welcome you again and regain your confidence in our establishment. I remain at your entire disposal for anything you need. Kind regards, Marta Rubio Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
saron wrote a review Oct 2022
Miami, Florida10 contributions1 helpful vote
We got a triple room (for my mom, my sister, and I) and we had ample room for all of us. The breakfast buffet has lots of options. The lobby and restaurant areas are quite pleasing. The hotel is located in Salamanca which is a very nice, upscale, more residential neighborhood which we liked a lot (felt less crowded and touristy). It is not walking distance to the city center, but a 10 min taxi ride away. It does have places to eat and shop close by. The room was very silent which is something I always look for.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marta Rubio, Guest Services / Front Office at Melia Madrid Serrano
Responded 4 weeks ago
Dear Searon- travel, We would like to thank you for chosing us during your last stay at Melia Madrid Serrano. We really much appreciate your comments and we are very proud to know that you have enjoyed a wonderful stay with us. Looking forward to welcome you back soon, Best regards, Marta Rubio Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
roadtrekker wrote a review Oct 2022
Cape Charles, Virginia302 contributions118 helpful votes
We stayed here 3 nights in September 2022 as part of a group. The hotel, though modern and ample, was not convenient to Madrid's attractions, and a bit overpriced. The pool was closed following August.
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip: Soundproofed rooms on window wells.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marta Rubio, Guest Services / Front Office at Melia Madrid Serrano
Responded 11 Oct 2022
Dear roadtrekker, First of all, we would like to thank you for having chosen the Melia Madrid Serrano for your stay in Madrid. We really much appreciate your comment regarding your stay with us. We regret to know that your stay with us was not as pleasant as we wished to because our principal aim is the full satisfaction of our guests. We will be very glad if you may give us the opportunity to welcome you back in order to provide you with the best of our attention for make your stay a memorable experience. I remain at your complete disposal for any assistance you may require. Sincerely, Marta Rubio Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WW Jonathan P wrote a review Sep 2022
Phoenix, Arizona98 contributions2 helpful votes
Poor service with attitude. This hotel caters to the group tours. The lobby and the dining area are packed during the rush of tours coming in and out. The room is typical and has all amenities. The facility is quite dated. It needs a overhaul to meet today’s standards. The bathroom has a funky order; brought back memories of low budget hotel in Venice from our trip 25 years ago. The WORST part of the stay was the staff and their attitude, especially the receptionists. During check ins no check out, no acknowledgment of me standing in front of them. They were busy talking to each other. Totally not acceptable! The breakfast buffet was decent. Again staff could be more friendly. Defiantly avoid this hotel unless you are looking for mediocrity and very poor service to boot.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Stay away.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marta Rubio, Guest Services / Front Office at Melia Madrid Serrano
Responded 11 Oct 2022
Dear wwjonathanp, Greetings from Melià Madrid Serrano! On one hand, I would like to thank you for taking your time to write a review of our hotel on Tripadvisor. Your feedback is really important to us in order to improve our services day by day. Furthermore, we are going to take them into account for the sake of other customers. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Marta Rubio - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rubia wrote a review Sep 2022
Cancun, Mexico6 contributions3 helpful votes
+1
I booked a room at the level premium. The TV was full of dust, the room was not clean. I requested in advanced a room far from the elevator and the one I have is in front of the elevator. The lady in the level floor tried to contact the manager nor answer. She said that the manager is not working until tomorrow. It seemed that there is not manager in the hotel to assit the Melia member in this situation. I have allergies and I requested a room free of feather and without dust. It is 8:26 pm I decided to go to the lounge for the level members and there is not diversity of cocktails that my husband has to paid a drink. We are in Madrid where you can find cheeses and jamón serrano tablas and there is not offers in the level lounge. It is very unhappy and unsatisfied as a customer of Melia for many years and I feel lost and not protective for what I paid. This is not a vacation this is a nightmare.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Please I do not suggest any Melia member or guest to book in the hotel to avoid the same...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marta Rubio, Guest Services / Front Office at Melia Madrid Serrano
Responded 11 Oct 2022
Dear Excursion12280799794, First of all, I would like to thank you for taking the time to share experience at Melia Madrid Serrano and your confidence to stayed with us. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, it and helps me to monitor the service we provide. We regret that you did not enjoy your stay with us. We look forward to welcome you back soon. Kind regards Marta Rubio - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Igorek007 wrote a review Jul 2022
Savannah, Georgia1235 contributions309 helpful votes
Very nice hotel in relatively quiet location, but still not too far from city center 2-3 ml. Rooms are not very big, but well equipped and have everything you need including big electric tea pot with good size cups and coffee/tea selection. Breakfast is very nice, great fruit selection in addition to cheese/meat options. Vegan/vegetarian people can have a reasonably good breakfast. Rooftop pool is nice, but small. We enjoyed our stay there.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marta Rubio, Guest Services / Front Office at Melia Madrid Serrano
Responded 1 Aug 2022
Dear Igorek007, We very much appreciate your comments regarding your stay at Melia Madrid Serrano. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. Our appreciation again for sharing your experience, and we look forward to serving you in the future. Kind Regards, Marta Rubio Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
US$201 - US$312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia galgos hotel madrid, melia hotel galgos, sol melia madrid
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Barrio de Salamanca / Castellana
NUMBER OF ROOMS
312
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MELIA MADRID SERRANO: UPDATED 2022 Hotel Reviews, Price Comparison and 119 Photos (Spain) - Tripadvisor

Frequently Asked Questions about Melia Madrid Serrano
Which popular attractions are close to Melia Madrid Serrano?
Nearby attractions include Sweet Space Museum (0.4 km), Museo Lazaro Galdiano (0.2 km), and Monument Glorieta de Emilio Castelar (0.3 km).
What are some of the property amenities at Melia Madrid Serrano?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Madrid Serrano?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Madrid Serrano?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Melia Madrid Serrano?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Melia Madrid Serrano?
Conveniently located restaurants include La Gaditana Castellana, El Aliño Casa de Comidas, and El Jardin del InterContinental.
Are there opportunities to exercise at Melia Madrid Serrano?
Yes, guests have access to a fitness centre, a rooftop pool, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Melia Madrid Serrano?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Madrid Serrano offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Madrid Serrano?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Melia Madrid Serrano?
Many travellers enjoy visiting Royal Palace of Madrid (3.1 km), Plaza Mayor (2.9 km), and Museo Cerralbo (2.8 km).