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Palacio de los Duques Gran Melia - The Leading Hotels of the World

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Cuesta Santo Domingo 5 Y 7, 28013 Madrid Spain
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US$383
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US$323
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US$381
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Traveller (996)
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Panoramas (59)
Room & Suite (330)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.

About

#6 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Palacio de los Duques Gran Meliá - The Leading hotel of the World is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool (seasonal opening) and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Solarium
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun terrace
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Wake-up service / alarm clock
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Spanish
1275Reviews36Q+A90Room tips
Traveller rating
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FS_Junkie_with_kids wrote a review Nov 2022
Richmond, Virginia536 contributions357 helpful votes
My spouse and I stayed at this property for three nights in November 2022. From the moment we arrived at the front door, we were welcomed by wonderful team members. Shout out to Lucas for his recommendations for transportation and a starting point in Toledo, to Maria for welcoming us to Red Level, and to Christina for pointing out Mercado San Miguel for tapas. Our room was comfortable and beautiful. A member of the maintenance team fixed on the sliding doors quickly when it went off track. Room service was delicious, hot and delivered in a timely manner. Breakfast had many food and beverage options, warm and welcoming decor and design, and ample room for diners. In warmer weather, the courtyard would be lovely for breakfast or an afternoon snack. The location is closer to the Opera, Castle and Cathedral than to the museums and Retiro. Shopping on Gran Via was a pleasant hour or two. Lots of restaurants and clubs in close proximity but not a noisy or raucous part of town. I highly recommend this hotel comprised of what were once a ducal palace and a convent. Check out the view from the rooftop.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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brendoni2018 wrote a review Jul 2021
Sharpsburg, Maryland13 contributions13 helpful votes
Hotel's Favourite
We had booked a couple of nights to end our trip to Spain at another Melia property. But when we arrived, we found it under renovation construction. We were eventually led to the Palacio de los Duques. We were met at the door by the very helpful bell staff, we didn't touch our bags after that. At the desk, we were met by Beatriz. She went above and beyond to make sure our stay in Madrid was top notch. She even contacted the Hop On/Hop Off bus tour company that we had been booked on, but was closed due to Covid. Our room was beautiful and comfortable. The bathroom was amazing. There is a rooftop pool with incredible views of the city. If you want a 5-star stay, this is the place for you. Muchas Gracias, to Beatriz, and the rest of the staff for making our stay so memorable.
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Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Sandra Hernandez, Other at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 25 Jul 2021
Dear brendoni2018, Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for the time taken sharing such a emotional review through Tripadvisor. We are extremely happy to hear that you had an amazing stay with us. We do really appreciate your comments regarding the service received from the entire team and the hotel location and style. We would like to specially thank you for mentioning Beatriz and her personal and passionate way to treat you at all times. She will be happy to hear such a lovely words from you. Looking forward to welcoming you back soon in your next visit to Madrid, Sandra Hernández Guest experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robin M wrote a review Nov 2022
4 contributions1 helpful vote
The Palacio de los Duques is a wonderful full service boutique hotel. The location is within walking distance of the museums and historical areas, about 30 minutes stroll through either the main thoroughfare or the older parts of town. The interior hallways, rooms, and dining areas of the hotel are decorated with oversized Valazquez prints, balancing the very modern sleek architecture with the Old Masters. It is elegant and original, not a cookie-cutter corporate hotel. My room was well-appointed, with a comfortable desk and chairs for work, internet, and 24 hour room service that allowed me to videoconference back to the states when not touring the Prado. The staff and service were excellent!
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandra Hernández, Guest Services / Front Office at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 2 weeks ago
Dear Mr. robinm, On behalf of the whole team of Palacio de los Duques it is a real pleasure to transmit you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and the rest of TripAdvisor's community. We feel sincerely happy to read your comments on both our facilities and privileged location. Knowing that your experience has been pleasant is truly our greatest pride. We look forward to welcoming you back very soon to your home in Madrid! Greetings from the heart, Sandra Hernández Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cburnssr wrote a review Nov 2022
Greenwich, Connecticut167 contributions101 helpful votes
Moment we arrived we knew we were in a special place. Hector (reception) was very professional, clam and welcoming. A truly elegant welcome. Hector (valet) is an encyclopedia of Madrid - so much fun chatting with him. The Junior suite was elegant with a touch of modern. The bar was well staffed and offered a lovely dinner. Breakfast delicious and plentiful.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandra Hernández, Guest Services / Front Office at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 3 weeks ago
Dear Mr. Cburnssr, On behalf of the whole team of Palacio de los Duques it is a real pleasure to transmit you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and the rest of TripAdvisor's community, in such a detailed manner. We feel sincerely happy to read your comments about our staff, service and facilities. Our greatest goal is your satisfaction, and knowing we have reached the level of excelence needed is trully a pleasure. Beassured we will pass your comments to our colleagues, they will be more than happy to learn about your kind words. It is always encouraging to receive feedbacks as yours to continue creating unforgettable memories! We look forward to welcoming you back very soon to your home in Madrid! Greetings from the heart, Sandra Hernández Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J_M_S_Toronto wrote a review Nov 2022
Toronto, Canada136 contributions473 helpful votes
The Palacio de los Duques Gran Melia has a really unique vibe. It truly is a stylish mix of old and new with elegant whimsical elements throughout. The whole hotel felt like we were transported to the 18th century yet somehow remaining in the 21st century at the same time. Be sure to visit the rooftop patio. Great views of Madrid along with some attractive plants and patio furniture. The pool was closed when we visited the hotel in late October. Our room on the 1st floor was excellent. It was spacious, very clean and had a well-appointed bathroom. The rain shower had the most perfect water pressure. There was only 1 English TV Channel (Al Jazeera) available. I think a really great upgrade for the hotel would be to offer up a much more comprehensive TV channel selection. I attempted to connect to the Chromecast option on the TV via WiFi but had connection issues and was not able to use it. We enjoyed the lovely breakfast buffet each morning. Service was so genuine at this hotel. We met the General Manager, Francisco, several times and he was so nice and easy to chat with. Another shout out to Hector, a bellman, who was so caring and funny and also easy to chat with, The staff here provided top-notch service throughout our stay. For a one-of-a-kind stay during a visit to Madrid, the Palacio de los Duques Gran Melia is a wonderful option.
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Date of stay: October 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sandra Hernández, Guest Services / Front Office at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 4 weeks ago
Dear Mr. J_M_S_Toronto, On behalf of the whole team of Palacio de los Duques it is a real pleasure to transmit you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and the rest of TripAdvisor's community, in such a detailed manner. We feel sincerely happy to read your comments on both our facilities and service. Our greatest goal is your satisfaction, and knowing we have reached the level of excelence needed is trully a pleasure. Be assured we will take your comments about the TV into account and we thank you for this opportunity to improve our guests experience in the room. It is always encouraging to receive feedbacks as yours to continue creating unforgettable memories! We look forward to welcoming you back very soon to your home in Madrid! Greetings from the heart, Sandra Hernández Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary wrote a review Oct 2022
New York City, New York49 contributions49 helpful votes
We stayed here in October for 3 nights. The hotel is well situated for visiting the historic district. The rooms are spacious enough and the breakfasts were great. The only reason I gave this 4 stars instead of 5 is a dinner we had at the hotel that was disappointing. It wasn't the food, but the service. I couldn't tell you about the food because we never received it. Our waiter was bustling around talking to other patrons and never once came to our table to determine whether we had finished the entrees or not. After about an hour, we called him over and he said he would now put in the order - it was now 10:45 in the evening. His excuse was that he misunderstood - not sure where the misunderstanding came from but sadly, this was our last night in Madrid and we had to get up early the next morning. So no dinner but a great hotel room to go to. Highly recommend the hotel, but not the restaurant.
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Date of stay: October 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandra Hernández, Guest Services / Front Office at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 3 weeks ago
Dear Harasmr, On behalf of the whole team of Palacio de los Duques it is a real pleasure to transmit you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and the rest of TripAdvisor's community, in such a detailed manner. We feel sincerely happy to read your comments on both our facilities and location. Regarding your experience at our restaurant, please accept our deppest apologies for not having fully meet your expectations on this occasion. Be assured we will take your comments about the service in our restaurant into account and we thank you for this opportunity to improve our guests experience in our dining area. It is always encouraging to receive feedbacks as yours to continue creating unforgettable memories! We look forward to welcoming you back very soon to your home in Madrid! Greetings from the heart, Sandra Hernández Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anibal M wrote a review Oct 2022
Ashburton Lakes, New Zealand3 contributions2 helpful votes
Excellent hotel with perfect location and amazing service. We could not believe the experience we had. Everyone was so friendly and helpful. The children had a great time and loved the breakfast buffet.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandra Hernández, Guest Services / Front Office at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 4 weeks ago
Dear Mr. Safari211819, On behalf of the entire team of Palacio de los Duques, a Gran Meliá hotel, it is a real pleasure to express you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and TripAdvisor's community! We are thrilled to know that you loved our excellent location, indeed very well appreciated by our guests! Furthermore, I would like to inform you that your satisfaction with your experience, our services and our staff is what matters the most to us. We are all looking forward to welcoming you back soon to your home in Madrid! Greetings from the heart, Sandra Hernández Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ken K wrote a review Oct 2022
Kennesaw, GA21 contributions9 helpful votes
Palacio de los Duques Gran Melia Madrid was our 19th and final hotel on a 30 day trip to Portugal and Spain that included walking the Portuguese route of the El Camino. Upon completion of the pilgrimage we traveled through Spain and stayed at some very good properties (including two 5 stars) but the Gran Melia was far and away the best. In terms of location, facilities, room, staff and service, it simply could not have been better. When my wife needed to see a physician the day of our very early departure the staff had a doctor at our room at 6:15 a.m. on a Saturday - 45 minutes after she went to the front desk. The staff then picked up a prescription and delivered that - all within a few minutes. Palacio de los Duques would have rated 5+ stars before this, there should be a 6 star category. We would return to Madrid just to stay at this wonderful hotel.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandra Hernández, Guest Services / Front Office at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 4 weeks ago
Dear Mr. 902Kenk, On behalf of the entire team of Palacio de los Duques, it is a real pleasure to express you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and TripAdvisor's community! We feel sincerely happy to know of your joy not just of the hotel, but of the overall experience following your own words: "Gran Meliá was far and away the best!". Your recognition not just to the hotel, but to its staff, is with no doubt, our biggest and most important prize, what motivates us, making our job out of our passion: to service. We are all looking forward to welcoming you back soon to your home in Madrid! Greetings from the heart, Sandra Hernández Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elise125 wrote a review Oct 2022
Dundee, United Kingdom15 contributions8 helpful votes
First class. Reception including portering, slick and friendly. First rate service at bar and restaurant. Housekeeping excellent. Concierge, well informed and friendly. We did not use the Spa. Excellent location for Palace and Theatre and easy walking distance to ‘old Madrid’ Metro nearby at ‘Opera’ and taxis usually available at door of hotel. The garden at the hotel offers a beautiful backdrop for dining and has to be recommended. During our 5 day stay we could find no fault with this hotel. We used a Premium room with bath and shower and the view from the window was over the garden. The additional costs at bar and restaurant were in keeping with similar establishments in the city. If you enjoy luxury hotels, or a special occasion and visiting Madrid this hotel has to be recommended.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Double check opening times of galleries and museums.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sandra Hernández, Guest Services / Front Office at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 4 weeks ago
Dear Mrs. Elise125, On behalf of the entire team of Palacio de los Duques, it is a real pleasure to express you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us and TripAdvirsor's community! With regards to your comments, we are all truly happy and proud of your satisfaction as well as for your recognition! Specially, your mention to our service, which is with no doubt, our biggest and most important prize, what motivates us and help us making our job out of our passion: to service. We are all sincerely looking forward to welcoming you back soon to your home in Madrid! Greetings from the heart, Sandra Hernández Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bruno t wrote a review Oct 2022
London, United Kingdom110 contributions86 helpful votes
Obviously a great hotel but everything is in the details and we were surprised by the casual attitude of the staff at reception, at least the person we delt with. Our room was very nice but very small bathroom; breakfast very good but quite noisy; the 2 highlights were the stunning rooftop and the terrific Thai massage
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sandra Hernández, Guest Services / Front Office at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 4 weeks ago
Dear Mr. Brunton312, In the first place, we would love to thank you for taking fot taking your time to share your experience with Tripadvisor community. For us it is a big honnor to know that our clients have been satisfied with our service. We would also love to thank you for mentionning the thing we could improve, so we would be able to make an effort to make Palacio de los Duques better. We are waiting for welcomimg you in your home in Madrid so soon! Best greetings, Sandra Hernández Guest Experience Managaer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$367 - US$511 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tryp ambassador hotel madrid, tryp hotel ambassador, tryp hotel madrid
FORMERLY KNOWN AS
Tryp Madrid Ambassador
LOCATION
SpainCommunity of MadridMadridPalacio / Ópera / Centro / Austrias
NUMBER OF ROOMS
180
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PALACIO DE LOS DUQUES GRAN MELIA - THE LEADING HOTELS OF THE WORLD: UPDATED 2022 Hotel Reviews, Price Comparison and 1,176 Photos (Madrid, Spain) - Tripadvisor

Frequently Asked Questions about Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Which popular attractions are close to Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Nearby attractions include Royal Palace of Madrid (0.4 km), Gran Via (0.3 km), and Mementorium (0.3 km).
What are some of the property amenities at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, valet parking is available to guests.
What are some restaurants close to Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Conveniently located restaurants include Oven Mozzarella Preciados, GastroVía 61, and SteakBurger Gran Vía 55.
Are there opportunities to exercise at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World have airport transportation?
Yes, Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palacio de los Duques Gran Meliá - The Leading Hotels of the World located near the city centre?
Yes, it is 0.9 km away from the centre of Madrid.
Are any cleaning services offered at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.