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Osuna Hotel

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1 room 2 adults 0 children
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Osuna Hotel
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586 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Reviewed 17 October 2016 via mobile

I am very surprised this is a 4 star hotel given the type of service we received. First let me start with the good stuff. Very close to the airport, good wifi, free airport drop off, nice food, quirky old-fashioned feel to the room. The bad stuff. Staff at the front desk were very unfriendly and seemed preoccupied and overwhelmed....

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Thank eno a
Reviewed 16 October 2016 via mobile

The dirtiest swimming pool one can ever see with the most unwelcoming staff who doesn't bother about attending the guests. There are no locking system in the bathrooms and the breakfast is also very limited and cold. I waited in the airport for 3 hours for the hotel pick up which should have taken not more than 15 mins that...

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1Thank raghav a
Reviewed 30 September 2016 via mobile

This was a real find. Saw reviews on here which left me a little nervous but have to say I was pleasantly surprised. Easy access to the metro and the beautiful city of Madrid and Bernabéu Stadium. There aren't many sun loungers but hey this was a city break so not the end of the world. Would definitely consider a...

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1Thank Susie_Gee_1
Dublin
Reviewed 8 September 2016 via mobile

Visited here with my 21 year old daughter. Can't fault the hotel and it is underrated . Fantastic reception. Really friendly staff both in hotel and at pool. Great facilities. Rooms great size and very clean and really quiet at night. Excellent breakfast and food generally of good quality. Near Madrid but not too central. short bus journey to anywhere...

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3Thank RoccoDublin
Reviewed 2 September 2016 via mobile

Great hotel with feel of California motel with low rise accommodation around great pool with bar in a nice suburb only a kilometres from airport, would also suit Madrid visitor who would like to return to environment not like a city hotel

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Thank Jeff K
Birmingham, United Kingdom
Reviewed 25 August 2016 via mobile

My wife booked this hotel ( a double room) for our honeymoon and as soon as we arrived there the staff were very unapproachable and unfriendly. When we got to our rooms they gave us 2 single beds. We went back to reception and told them we booked a double room. He said any room we pre-book does not mean...

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Thank Muhammed_Omar
barnsley
Reviewed 22 August 2016

enjoyed a week in this hotel in August and we were very pleased with our choice of hotel. it had all the facilities that we required for a good relaxing holiday in the sun. would recommend this hotel to friends and family for a trip to Madrid.

Review collected in partnership with Alpharooms
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Thank beverley s
Doncaster, United Kingdom
Reviewed 19 August 2016 via mobile

Just got back after a 5 day break in Madrid at Hotel Osuna. We really enjoyed our stay and would definitely return. The staff were very pleasant and helpful, only a few staff speak English. Contrary to previous comments about pool staff we had no problems, there were always beds available, clean towels on request and very friendly and helpful...

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Thank Jacquiholiday
Sudbury
Reviewed 11 August 2016

So, we thought it was a 4 star hotel... got here - outside stairs you 2nd storey that had water stains and no fridge. Asked for a different room and they put us in a newer building which was MUCH better. Nice staff. Old pool. Not close to anything. Sigh.

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Thank mrmcintosh
Reviewed 10 August 2016 via mobile

The real problem here is how they treat their guests... it is very tensious and i am uncomfortable when i ask simple things - ie how to get to the centre or what is the internet password. Otherwise it is a bit old but nicely arranged area. Room is clean. A bit out of city but with metro it is...

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Thank leternita

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Bar/Lounge
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Osuna Hotel is located in one of the busiest business areas of Madrid close to IFEMA (Exhibition Center) and Barajas International Airport and well communicated to the city center by public tranportation. The hotel offers a free shuttle bus service to IFEMA and Airport For business meetings there are two rooms fully equipped with all kinds of technical and audiovisual services ROOMS , RESTAURANTS AND FACILITIES It has 168 rooms with air conditioning, free WiFi, telephone, satellite and interactive TV with video channel and music.73 Of them are bungalows with terrace and garden areas. Guests can also enjoy of our outdoor swimming pool (in summer season) and H20 restaurant specializes in traditional Mediterranean cuisine , where every dish is prepared according to ancient recipes. ... more   less 

Additional Information about Osuna Hotel

Address: Calle Luis de La Mata 18, 28042 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $76 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Osuna Hotel 4*
Number of rooms: 168
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Also Known As:
Osuna Hotel Madrid
Hotel Style:
#185 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Osuna Hotel staff and other travellers.
9 questions
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Llandudno, United Kingdom
22 days ago
novexireland

See all questions (9)

Questions? Get answers from Osuna Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“maybe rooms towards the pool”
 of 5 bubbles AGodly, 19 Oct 2016 | Read review
“Ask for ground floor”
 of 5 bubbles mrmcintosh, 11 Aug 2016 | Read review
“Do not use this hotel, you will regret it.”
 of 5 bubbles 288Steve, 30 Jun 2016 | Read review
“All rooms have no view, rooms close to main office building are like old fashioned bungalow style.”
 of 5 bubbles Patti232015, 22 Jun 2016 | Read review
“Ask for a pool view not the main road”
 of 5 bubbles tinkers69, 11 May 2016 | Read review
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