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Emperador Hotel Madrid

Calle Gran Via 53, 28013 Madrid Spain
6 people are viewing this hotel
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Free cancellation until 06/01/22
Reserve now, pay at stay
View deal
Free cancellation until 06/01/22
Reserve now, pay at stay
View deal
Free cancellation until 06/01/22
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Traveller (1360)
Room & Suite (675)
Dining (82)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.


#197 of 481 hotels in Madrid
Travellers' Choice
Emperador Hotel in Madrid is perfectly located in the lively Gran Vía of Madrid, only a few minutes of the main tourist attractions in the capital. It offers 232 guestrooms, meeting rooms and an amazing rooftop with terrace and swimming pool in season. Other services in the hotel: gym, souvenirs shop, hairdressing, steam bath and valet parking, among others.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness classes
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Private balcony
Room service
VIP room facilities
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish
2857Reviews89Q+A100Room tips
Traveller rating
  • 988
  • 1,141
  • 471
  • 159
  • 98
Time of year
Traveller type
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Selected filters
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  • English
Popular mentions
Serina L wrote a review 20 Sep
1 contribution
IF YOU STAY HERE YOU WILL BE HARASSED AND HAVE SECURITY AND POLICE CALLED ON YOU IF YOU DONT CHECK OUT PERSONALLY AT THE DESK!! At first I liked the ambiance of the hotel. However this hotels performance is awful. I was harassed and embarrassed outside by your security guard and then the police was called on me just because I didn’t check out at the desk. I expressed I had a flight to catch in which my taxi was already waiting. I dropped my room key in the bowl just as I seen other guest do as well without needing to speak directly. They have charged my card at check in but still required so much action to check out. After the security and officers spoke to the hotel representative that my check out was ok.. they didn’t even bother to apologize. The officer holding me didn’t even speak English but was very nasty to me as I was criminal Or escaped without paying. This hotel isn’t for tourist, they will not treat you equally.
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Date of stay: September 2021Trip type: Travelled solo
tejsza wrote a review 14 Sep
Warsaw, Poland32 contributions10 helpful votes
The strength of the hotel is its staff: friendly and competent. Also very central location is a bonus. And that's it. I spent one night there (business trip) and my room (single) was not only very small but with the window overlooking the internal well with really noisy vents. No option to get a rest then. Pity. I was also missing the electric sockets to charge the phones/other devices nearby my bed - unfortunately - they are not there. So summing up: the pluses are: very friendly staff and the location, but the hotel is not really much up to 4 stars standard. Breakfast rather average,
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Date of stay: September 2021
Sleep Quality
Trip type: Travelled on business
Room Tip: Avoid single rooms (e.g. 711)
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MERW869 wrote a review 12 Sep
Kentucky47 contributions67 helpful votes
We’re not travel snobs, but we have traveled a lot. We spent 5 nights at Madrid’s historic Hotel Emperador and had no concerns. Our Jr. Suite, overlooking Gran Via, was clean, spacious, and comfortable. Photos were “spot on”! Breakfast buffet was served in a very large room and consisted of brewed coffee, juices, tea & cocoa, cereals, yogurt, breads & pastries, ham & cheese assortment, scrambled eggs, bacon, salad greens, condiments, & more. Staff kept the tables cleared and buffet filled. Reception and Housekeeping polite & efficient. The view from the rooftop was awesome! Great Hotel, Highly Recommended
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Date of stay: August 2021
Kvahis wrote a review 9 Sep
Southwest Finland, Finland19 contributions1 helpful vote
The room was very very small with no view at all. We were disappointed. From the window, we could se only dirty wall right ahead, nothing else. Also the bathroom was small but it was ok anyway. In the room there was no space for two suitcases. It was difficult for old people to use it on the floor.
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Date of stay: September 2021Trip type: Travelled as a couple
Supermercado wrote a review Aug 2021
Paris, France467 contributions224 helpful votes
Most rooms come with no outside spaces, some have a nice balcony and a very few have a huge private terrace with sun loungers, a table and 2 armchairs like the one we booked on the 9th floor. Views towards the Gran Via were fantastic and constantly changing. The room was however very disappointing. It was dated (but clean), not comfortable and the bed was very small (140) for a double bed. Breakfast did the job but nothing special really. The rooftop hosts a nice pool and space to chill out, relax or simply sit down comfortably to enjoy the drinks and the views. It is an old fashioned property, with its outdated own style but it has a pleasant touch overall and attentive staff. For sure, access to a private terrace made the extra cost really worth it.
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Date of stay: July 2021
Room Tip: Book a room with a balcony or a terrace on the 9th floor
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Response from , Otros at Emperador Hotel Madrid
Responded 4 weeks ago
Dear @Supermercado, Thank you for your comments about your stay at Emperador Hotel in Madrid. We always do appreciate to receive feedback from our clients as it helps us to continuously improve our service and quality standards. We are looking forward to seeing you in your next visit to Madrid. Yours sincerely, Pilar Lanchas
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US$104 - US$199 (Based on Average Rates for a Standard Room)
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SpainCommunity of MadridMadridGran Via / Palacio / Centro
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Frequently Asked Questions about Emperador Hotel Madrid
Which popular attractions are close to Emperador Hotel Madrid?
Nearby attractions include Gran Via (0.04 km), Linked Minds Escape Room (0.3 km), and Iglesia de San Antonio de Los Alemanes (0.4 km).
What are some of the property amenities at Emperador Hotel Madrid?
Some of the more popular amenities offered include a rooftop bar, a pool, and a lounge.
Which room amenities are available at Emperador Hotel Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emperador Hotel Madrid?
Guests can enjoy a rooftop bar, a lounge, and a poolside bar during their stay.
Is parking available at Emperador Hotel Madrid?
Yes, valet parking is available to guests.
What are some restaurants close to Emperador Hotel Madrid?
Conveniently located restaurants include SteakBurger Gran Vía 55, GastroVía 61, and Oven Mozzarella Bar.
Are there opportunities to exercise at Emperador Hotel Madrid?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Emperador Hotel Madrid located near the city centre?
Yes, it is 1.0 km away from the centre of Madrid.
Are any cleaning services offered at Emperador Hotel Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Emperador Hotel Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Emperador Hotel Madrid?
The staff speaks multiple languages, including English and Spanish.