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All reviewsreal madrid stadiumsantiago bernabeubernabeu stadiumrooftop pooltwo double bedsfootball fansnuevos ministeriosbusiness districtel corte inglessmall gymmetro stationbit datedfamily roomcity centrethe hotel is cleanrooms are nicebreakfast buffet is
The place was very dirty, minimum standards were not followed. The service was poor,they kindly refused to give me a normal iron. Breakfast was fine but the dishes were dirty. Zero safety. The sign "Do not disturb" did not stop them from entering my room...More
We stayed here for 3 nights and on one of the nights we went for a Real Madrid game. This is really the most convenient hotel one could get. There were also plenty of restaurants nearby. My company's office is also right across another building,...More
Thank KY L
Response from Paloma M, Front Office Manager at Holiday Inn MadridResponded 6 February 2018
Dear KY L,
Thank you for your five star review and for choosing our property to stay with us during your recent visit to our city, I am happy to know that your found our location convenient.
We hope to welcome you again in your...More
Good service, clean rooms and good service. Not a great hotel but not too bad. Quite honestly I liked the one in Lisbon more. However I can’t really complain since everything went as expected. Good value.
Thank Albert G
Response from Paloma M, Director de Recepción at Holiday Inn MadridResponded 2 days ago
Dear Albert G,
Many thanks for your kind words, we are happy to know that we fulfilled your expectations, but we hope to improve your experience in your next visit.
We are looking forward to welcoming you again,
Front office Manager
Great location, cafes and breakfast areas within 3-5 minutes walk. Shopping mall (Corte Englese) also 5-7 minutes walk kids friendly. Hotel rooms clean, well served, and the reception team is also very helpful and friendly.
Response from Paloma M, Director de Recepción at Holiday Inn MadridResponded 5 days ago
Thank you very much for your lovely comments with regards to our welcoming staff and room cleanliness, we hope to welcome you again in the near future!
Front Office Manager
The hotel is outdated with terrible worn out carpets and curtains. The room I had needed renovation. The room seemed to be clean but the looks of it (specially the carpet) made it look like unclean. The internet was not working at all, sometimes (If...More
Response from Paloma M, Director de Recepción at Holiday Inn MadridResponded 2 weeks ago
We are really disappointed to heard about so such poor experience. Our sincerest apologies that your recent stay did not meet up to your expectations. We appreciate your comments and will share these with the different team so that we can continue to...More