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Until this hotel is renovated, don't bother. We had a junior suite with a "sofabed". The "sofabed" was more like a broken-down fold out futon. I was literally sleeping about 6" off the floor on an uncomfortable foam mattress. I can't believe what they charged...More
Response from Paloma M, Front Office Manager at Holiday Inn MadridResponded 3 days ago
We are really sorry to hear that your experience at Holiday Inn Madrid Bernabéu was not as good as you expected.
We would like to thanks your comments as this always help us to improve and to try to resolve any issue or...More
Really nice and clean and up to standards hotel. If you are there for a Real Madrid soccer/football match, this is a perfect hotel for you. Quick check in and out. Restaurants are right across the street if you want to grab a bite. Good...More
Thank enrique v
Response from Paloma M, Director de Recepción at Holiday Inn MadridResponded 10 November 2017
Dear enrique v,
Thank for your Feedback is very valuable and we thank you.
Hoping to welcome you back soon
Front Office Manager
I have travelled to Madrid many times for business and always prefer to stay at holiday inn.
The rooms are spacious, the staff are very nice and helpful and the breakfast is good with plenty of choice. Important for me is that it is quiet...More
Thank ROD B
Response from Paloma M, Front Office Manager at Holiday Inn MadridResponded 1 week ago
Dear ROD B,
Thank you for taking the time to share you fabulous feedback with us
We will look forward to welcoming you back again soon.
Front Office Manager
My review is simple, nice hotel, location okay, easy to get to, near the Bernabeu (if you a football nut), staff nice and helpful, food okay but..., brown water from the taps, single glazed windows so street noise comes through and made the room cold...More
Response from Paloma M, Director de Recepción at Holiday Inn MadridResponded 22 October 2017
Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services.
Hoping to welcome you back soon to Holiday Inn Madrid,
This was the most disappointing HI I've not had the pleasure of staying in.
I'm hopeful my review comes across as constructive and IHG management take it under advisement to improve this hotel.
Check in was quick. However, I didn't notice a priority check in...More
Response from Paloma M, Director de Recepción at Holiday Inn MadridResponded 12 October 2017
Thank you so much for your review of our hotel.
We are really sorry to heard that your experience with us was not what you expect.
We want to highlight we meet all the IHG standards for a Holiday Inn Hotel although we...More
US$68 - US$218 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#169 Luxury Hotel in Madrid
Number of rooms
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