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Holiday Inn Madrid

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738 Reviews from our TripAdvisor Community

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Showing 316: English reviews
Signal Hill, California
Reviewed 14 July 2012

We spend our last night at The Holiday Inn Madrid before flying back to the US. The room was simple in its design and furnishings. it was also very clean. Bed was comfortable but the toilet in the bathroom was placed very close to the wall with a shelf next to it. Im not over weight and in order for...

Thank maptreker
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you for your comments about our hotel. We are sorry that the bathroom in your room did not fulfil your expectations, but we are very happy to read that the cleaning service was correct and enjoyed our comfortable beds. Yours sincerely, Mercedes Santos Executive Secretary

Hong Kong, China
Reviewed 8 July 2012

Arrived with family on a rather long flight and upon arrival was given the room key. No problem there until entering the room which stank despite being on a no smoking floor. At first I could not see that the advertised room safe was not present as three of the bulbs in the lights were not working. Back to reception...

2Thank HKPiper
Management response:

Dear Guest, We are truly sorry that due to some cirsunstances, your stay in our hotel was not as grateful as expected. Regarding the tours, let us first clarify that we have not a special tour desk area, the tours are sold directly at the Reception Desk by any of the Receptionist on duty. Unfortunately, the tours company is external,...

Ciudad Juarez, Mexico
Reviewed 15 June 2012 via mobile

Very good hotel overall, excelent location in front of santiago bernabeu stadium and just steps to metro station, walk to main madrid atractions, a nice area to eat, shop and walk, staff is excelent and price is right. Would stay again.

1Thank KikoX
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments, we are happy to read that you had a comfortable and nice stay at the Holiday Inn Madrid. Hoping to welcome you back soon to our hotel, Yours sincerely, Mercedes Santos, Executive Secretary

Bremen, Germany
Reviewed 8 June 2012

I stayed at the Holiday Inn for two nights on a business trip to Madrid. The location was perfect for me, just around the corner from the office building I had to go to. It is a bit far off the city centre for anyone just visiting for leisure who wants to explore Madrid's sights. The hotel can easily be...

Thank dulin38
MadridMercedes, Executive Secretary at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid. We are really happy to read that you had a comfortable stay with us and that you found all our services correct. Regarding the swimming pool, as per the rules of the Town Hall, we are only allowed to open from 15th June till 15th September....

Bournemouth, United Kingdom
Reviewed 29 May 2012

Comfortable hotel, as are all Holiday Inns. The restaurant was very quiet, the menu wasn't very big.

Thank LLM_12
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments, we are happy to read that you felt comfortable in our hotel. Hoping to welcome you soon back to Holiday Inn Madrid, Yours sincerely, The Management

Paris, France
Reviewed 25 May 2012

The hotel is located only 400m from Santiago Bernabéu stadium ! so no worries for metro with "Santiago Bernabéu" stop or "Nuevos Ministerios" stop, the later reachable directly from the airport, line 8. For dinner, and night activities, it's not the best spot in town, but you will still have some choice of tapas and bars, in case you feel...

1Thank Follow_myAdvice
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments, we are happy that you enjoyed your stay with us and that you could sleep well. Hoping to welcome you soon back to Holiday Inn Madrid, Yours sincerely, Mercedes Santos Executive Secretary

Baden; Switzerland
Reviewed 25 April 2012

The hotel is a classical Holiday Inn, no surpises no dissapointment. The family room was quite small but offered sufficient space for three nights. The location is good, close to Estadio Bernabeu (Metro) and Nuevos Ministerios (Cercanias). The beakfast offers everything you need with high quality food. The romms and the building itself need some refurbishment the same appies for...

1Thank Gerhard K
Biddulph, United Kingdom
Reviewed 24 April 2012

I last stayed here around 9 years ago and it hasnt changed too much. It is covenient for the metro with the Santiago Bernabeu station just 5 minutes walk away but if you are feeling more energetic there is a nice flat walk along Paseo de Castellana into the centre. On this walk you pass a number of squares with...

1Thank andym1954
Bucharest, Romania
Reviewed 10 March 2012

It was my second stay at this hotel. This time it was on business purposes. The price is correct, the cleanliness, the endowments, the service, everything seems to be where it supposed to be from shower gel to staff attitude. I have no complaints, it's just that it doesn't give you that homy feeling you could get even in some...

1Thank LucianMM
Reviewed 9 March 2012

Good hotel for a quick trip in and out of Madrid, but the place on the outside gives a bad impression. It is not upkept and it is a ways from the main street so you actually can miss it. The surrounding area isn't bad but not attractive. The rooms are okay. The staff is friendly and accommodating though.

Thank Gimena B
IHGCare, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Gimena B, Thank you for taking time out of your busy day to leave us a candid review. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure...

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  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Access by Orense Street, 22 /24 ... more   less 

Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $135 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Madrid 4*
Number of rooms: 313
Reservation Options:
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn
Hotel Style:
#164 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Madrid staff and other travellers.
13 questions
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Questions? Get answers from Holiday Inn Madrid staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location for visiting Santiago Bernabeu”
MalisaK_13, 12 Feb 2017 | Read review
“apartment suite for families...”
traveler_mru72, 25 Nov 2016 | Read review
“my room 206 as my note bellow noise at night from aircondition”
346v_clavp, 20 Oct 2016 | Read review
“Don't get a room facing the TGI's Friday (nosiy)”
ViajeroNJ, 2 Oct 2016 | Read review
“Only gives you the location.”
annita_chiquita, 23 Jul 2016 | Read review
5 of 5