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Hesperia Madrid

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#15 of 444 Hotels in Madrid
Certificate of Excellence
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Hesperia Madrid
Hesperia Madrid
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1,327 Reviews from our TripAdvisor Community

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Showing 638: English reviews
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London, United Kingdom
Reviewed yesterday NEWvia mobile

Traveled here on business for two nights, the hotel itself is quite nice if a little unremarkable, standard business hotel I guess. The rooms were a little bit dated I felt. The guest wifi didn't work with my name so had to use the public one which was ok so no big deal. There was no complimentary bottled water in...

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Helpful?
Thank 2011london28
London
Reviewed yesterday NEW

I stayed for 3 nights over Easter weekend. From the moment we arrived to check in (early) the staff were amazingly polite and helpful. The bedroom and bathroom were nice, well-sized for a twin room. The buffet breakfast was very good; a huge range of food that tasted lovely. Again the staff at breakfast were friendly. There's a little gym...

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1Thank Cormac F
San Diego, California
Reviewed 2 days ago NEWvia mobile

We were impressed by the amenities provided in the beautifully decorated rooms--not only did we find excellent hair care, dental, shaving, and other supplies but also a scale and sitting stool under the ample counter and sink. The hairdryer was easy to adjust and handle--one of the best I have ever used. Everything was top quality--decor, shower, cabinets, towels, and...

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1Thank lindymiles
Beirut, Lebanon
Reviewed 3 days ago NEW

Clean and spacious rooms, frequent towel change. However, staff was not very helpful in a sense that we required one of them to speak in Spanish to our driver and explain some details for him .. She refused and didn't want to call nor speak with him as we were offered the same ride by the hotel at double the...

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Thank Marie M
Reviewed 6 days ago NEWvia mobile

Arrived at the hotel and were greeted by a very lovely lady who was friendly at check in. This trip was booked as we were celebrating my partner's birthday therefore a pretty special week for us. 1. We were offered breakfast at the restaurant for a price of €27 which seemed pretty expensive but we were given the choice to...

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Thank Kaz S
Sao Paulo
Reviewed 1 week ago

When I choosed Hesperia Madrid I was expecting a good hotel, tipically from Visa Luxury selection and when I arrived i found much more... It it a classic 5 star hotel, with discrete and well designed decoration from the lobby to the rooms. My room was very good, spacious and a delicious welcome sweet reception table was ready for me...

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Helpful?
Thank JrCastroSaoPaulo
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear JrCastroSaoPaulo, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to...

Bolton, United Kingdom
Reviewed 1 week ago via mobile

Lovely polite and helpful staff, particularly front door gent and check in. Looked after our bags until check in opened whilst we explored Madrid. Helped find locations we were looking for and explained the best way to get there. Nice room, love the aroma of NH hotels (think they all use the same scent). Nespresso machine and 'to go' cups...

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Helpful?
1Thank K4RLDJ
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear K4RLDJ, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five-star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. Be assured that we will keep our team motivated in order to foster continuous improvements and excellence. I look forward...

Canberra, Australia
Reviewed 1 week ago via mobile

I stayed here as part of a group tour of Spain for town nights. Here is a summary of my experience: PROS: - excellent service at check in - very efficient staff who spoke excellent English and were very well presented - very friendly and helpful staff in the restaurant for breakfast - great selection for breakfast - clean and...

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Helpful?
1Thank Helen M
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Helen M, Thank you very much for such a complete review. Your comments are more than helpful for us in order to improve ourselves everyday. We are more than glad that you found the service of our team in each service of the hotel helpful and efficient. And it is a pleasure to know that you had a relaxing...

Hong Kong, China
Reviewed 2 weeks ago

This is my third stay at the Hesperia and it was definitely the best stay so far. Why? Room - The deluxe room I stayed in was bright, with a good view, was spotless and very well looked after. The air conditioning was adjustable and worked well. The bed and numerous pillows were very comfortable. All these factors helped me...

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2Thank GTan_11
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear GTan_11, First of all i would like to thank you for taking the time in post your comment in Tripadvisor. Your opinion is very important for us in order to improve everyday. We are happy to know that you had a nice rest in our rooms, adn you enjoy our beds an pillows. And of course it is such...

New York City, NY
Reviewed 2 weeks ago

Spent one night here last week and was impressed with the service. Front desk staff were efficient, very kind, and welcoming and it was appreciated that our room was available for check in upon arrival in the late morning, after an overnight transatlantic flight. Located along the Paseo de la Castellana but close enough to major attractions, shopping, and dining....

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1Thank STYLEONTHEGO
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear STYLEONTHEGO, I would like to thank you for taking the time in let us know your opinion about your stay in Hesperia Madrid. We are glad that you could enjoy our facilities and our international buffet breakfast. But overall, it is a pleasure to know that you appreciated the service of our staff. All the team of Hesperia Madrid...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $201 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#12 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hesperia Madrid staff and other travellers.
14 questions
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Questions? Get answers from Hesperia Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe room overlooking main road”
GTan_11, 10 Apr 2017 | Read review
“Isolation is perfect, so just ask a room vith view over Castellana Avenue.”
MiguelF898, 28 Feb 2017 | Read review
“Our rooms on the 6th floor overlooked the central well, but were generally quiet.”
historyboy28, 27 Feb 2017 | Read review
“beautiful place with high service”
kazbeck, 18 Feb 2017 | Read review
“Do not get a room facing the courtyard.”
CruisinFlorida, 2 Jan 2017 | Read review
5 of 5