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Hesperia Madrid

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#15 of 446 Hotels in Madrid
Certificate of Excellence
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1,238 Reviews from our TripAdvisor Community

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Showing 610: English reviews
Hawalli, Kuwait
Reviewed 19 May 2015

the hotel very elegant , very nice suite i booked . from the time i chked all smily faces we arrived early the room was not ready they appolgize from me and they promis within 15 minute will be ready . i took my slef walking to shoping mall the biggest in madrid with 6 floor where you can find...

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Helpful?
2Thank kassem t
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Kassem, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager

Reviewed 19 May 2015

I stayed here for a long weekend over Bank Holiday in May with my daughters and sister. We had two deluxe rooms which were very well appointed complete with fluffy gowns, slippers and an excellent selection of Rituals toiletries. Room had a Nespresso coffee machine and mini bar. Also a safe. Beds were comfortable and had luxurious bed linen. Turndown...

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Helpful?
2Thank Lizlaidlaw
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks...

Akron, Ohio
Reviewed 16 May 2015

My wife and I were only staying one night on our last night on Spain - what a fortunate find. The restaurant was excellent and the room was well appointed and comfortable. I was unable to arrange car service to the airport through the hotel (it was listed as a service in the book) and charge it to the room,...

Review collected in partnership with NH Hotels
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2Thank markj0sephd
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mr. Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort...

Reviewed 10 May 2015 via mobile

This is a very good small hotel. Great service, good location, clean and pretty new. We come very often to Madrid and always stay at Hesperia! Everything at Hesperia is good quality and clean. The service is impeccable it can be a coupes or family in any case is great!

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3Thank Maferter
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Maferter, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your...

Nairobi, Kenya
Reviewed 8 May 2015

I do not normally stay in five-star hotels for personal trips. However, since I had made last minute plans for a short holiday on a long weekend and needed a room for three, I had fewer choices than normal and decided to try this highly rated hotel as a treat to myself and my family. The hotel is 30 minutes...

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Helpful?
Thank Talampakan
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your...

Antwerp Province, Belgium
Reviewed 6 May 2015

Very good hotel. Nice room. Friendly and service oriented. Why do I need to write 150 characters for a review? I just want to give a rating instead. Now I still need to write 53 characters, 11, 10, 3,1

Review collected in partnership with NH Hotels
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3Thank Dirk-jan S
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Dirk, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours...

Sault Ste. Marie, Canada
Reviewed 6 May 2015

Stayed at this hotel for 3 nights. Wonderful location, within walking distance of many attractions. Breakfast buffets were great, beautiful presentation and something for everyone. Service was excellent in all areas. I was most impressed upon checkout when the reception clerk went through a complete list of things we might have forgotten and our lugggage was whisked away and in...

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3Thank amanda260
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mr. Amanda, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make...

Dubai, United Arab Emirates
Reviewed 4 May 2015

I was at the Hesperia for a conference and decided to add a few extra days for sightseeing. The hotel is situated approximately 40 minutes away from the cultural centre of the city (10 minutes by bus). the hotel itself is very clean and the rooms are well equipped.The design is a classical one rather than the current style of...

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3Thank AndyYac1969
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Andy, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours...

Amsterdam, The Netherlands
Reviewed 4 May 2015

Excellent hotel. Very friendly employees and breakfast. Diner were great. Relaxed stay. Room excellent as well except for the view. Just keep your eyes closed when you sleep. Close to the city center and transportation (Metro) at the corner. Enjoy ! Ruud

Review collected in partnership with NH Hotels
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2Thank Ruud R
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Ruud, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager

Soest, The Netherlands
Reviewed 1 May 2015 via mobile

I stayed at the Hesperia for two nights whilst attending a conference in the same hotel. I had a room on the 6th floor that was spacious, well appointed and noticeably well maintained. It was refreshing to see a bathroom without leaking shower head, holes in the wall and bits falling apart. I was happy to not be on the...

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Helpful?
1Thank Michael F
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Michael, First of all let me thank you for your confidence regarding the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. Regarding your comments about our prices in the Scotch Bar please let me kindly inform you that these rates are usual in all 5* hotels in Madrid. It has been a pleasure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $199 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#11 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hesperia Madrid staff and other travellers.
13 questions
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London, United Kingdom
Idaho, USA
over a year ago

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Questions? Get answers from Hesperia Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a room facing the courtyard.”
 of 5 bubbles CruisinFlorida, 2 Jan 2017 | Read review
“instead of having 1 king size bed, they have 2 large singles, PERFECT sleeping! and the best linen and pillows ever!”
 of 5 bubbles 761helenl, 15 Dec 2016 | Read review
“ask for a view and offer to pay before they pre judge you.”
 of 5 bubbles JEETA27, 14 Dec 2016 | Read review
“If you want quiet - ask for an inner room - they actually cost less”
  • Little things
 of 5 bubbles WightLight, 11 Dec 2016 | Read review
“We had the street view and liked our room on 5th floor. Not sure of other rooms.”
 of 5 bubbles shineymittal, 25 Nov 2016 | Read review
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