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Hesperia Madrid

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#14 of 447 Hotels in Madrid
Certificate of Excellence
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1,195 Reviews from our TripAdvisor Community

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Showing 597: English reviews
Limassol, Cyprus
Level Contributor
90 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 25 April 2015 via mobile

I stayed two nights at this hotel whilst on business and it is a five star in every way, staff are very helpful, room is specious and comfortable but must say breakfast is not up to a 5 star hotel standard. Twenty minutes ride from the airport and plenty of taxis outside the entrance for a quick departure. I asked... More 

Helpful?
1 Thank PhoenixT
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Phoenix, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your... More 

Columbia, SC
Level Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 April 2015

We had a miserable night in that the air conditioning fan rattled all night making sleep difficult; also room had a bad odor. Hotel is located far from the nightlife of Madrid and overpriced. I would suggest that you consider a hotel more near the city center.

Review collected in partnership with NH Hotels

Helpful?
Thank stonesc
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Stonesc, First of all I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. I... More 

London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 April 2015

I've recently stayed at Hesperia Madrid for 3 nights during a work conference and must say I was very impressed by the service and everyone at the hotel. Hesperia Madrid is perfectly located, only a short drive from the airport and in the middle of the business district as well as a few minutes from all major attractions - the... More 

Helpful?
2 Thank Niklas H
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Niklas, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks... More 

Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2015

The hotel was excellent. Rooms were very luxurious spacious, and comfortable. The staff went out of their way to be be helpful & friendly. The breakfast servied is of a very high standard and the food is excellent.

Review collected in partnership with NH Hotels

Helpful?
2 Thank Katherine L
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Katherine, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized... More 

Minorca, Spain
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 April 2015

I just attened a 3 days convention at this property and was impressed by the high level of service of all departments and the incredible exquisite food and beverage offering. True FIVE STARS in MADRID!

Helpful?
2 Thank ciro g
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Ciro, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

fredericton
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2015

With only two days in Madrid, this hotel was a perfect choice. Central and with lots of shopping and restaurants. We felt like we were in a very safe neighbourhood and the staff was great. I would highly recommend this hotel if you are looking for great value for your money,

Helpful?
2 Thank ubetFredericton
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review
Google Translation

Estimado Jaime: Acabamos de recibir su comentario en tripadvisor y es un verdadero placer conocer que ha disfrutado de sus... More 

Singapore
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 9 April 2015 via mobile

We stayed here for a week when my hubby attended a conference in IFEMA. Absolutely fabulous stay. Location was convenient, with a metro station Gregoria Maranon located just at its doorstep. It pretty much links you to all the interesting places in Madrid as well as the main train stations where trains for day trips to Toledo and Segovia depart... More 

Helpful?
5 Thank SGlobe_trotter
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks... More 

Frankfurt, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2015

An excellent business hotel, centrally located, comfortable and with an outstanding service orientation and very friendly staff. The Manzana restaurant offer a remarkable quality in food and beverage (try the raya con salsa negra!) at advantageous rates. For special occasions, there is the classy Santceloni restaurant with well-deserved two Michelin stars.

Review collected in partnership with NH Hotels

Helpful?
2 Thank Jorg S
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Jorg, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

St. Albans, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2015

We spent five nights in this hotel when attending a meeting at IFEMA Madrid. Excellent location, away from maddening tourist crowds, but next to the metro, upmarket neighborhood with some good museums (Sorolla) and restaurants nearby. The service was always with a smile and impeccable. Excellent variety of quality food for breakfast. We ate once in the sushi bar on... More 

Helpful?
3 Thank fffixed
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at Hesperia Madrid Hotel. I assure you that comments like yours provides with the esteem to continue in our daily effort and it... More 

Stockholm, Sweden
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 April 2015

A lovely hotel, but the real stand-out of this hotel is the service. We planned a very last-minute business trip over New Year's Eve and brought our 18 month-old daughter with us. Somehow the concierge managed to book us several wonderful private tours, get us great reservations and help us find a great babysitter who our daughter happily played with... More 

Helpful?
2 Thank Saliska
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Saliska, We would like to thank you for the time you took to share with us your experience at Hesperia Madrid Hotel. I would like to inform you that I´m at your entire disposal, for any comments or suggestions you wish to make. Looking forward to welcome you back in the near future. Yours faithfully, Pablo González Guest Relations... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $181 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Priceline, Cancelon, NHHotels, HotelTravel.com, Odigeo, Agoda and Travelocity so you can book your Hesperia Madrid reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#11 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hesperia Madrid staff and other travellers.
13 questions
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London, United Kingdom
Idaho, USA
over a year ago

See all questions (13)

Questions? Get answers from Hesperia Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the street view and liked our room on 5th floor. Not sure of other rooms.”
 of 5 bubbles shineymittal, 25 Nov 2016 | Read review
“Suites are big with nice amenities”
 of 5 bubbles Rusby1, 14 Nov 2016 | Read review
“There can't be a bad room in the whole facility. Our group had four rooms in different areas, all were great”
 of 5 bubbles 597gilberta, 2 Nov 2016 | Read review
“Rooms with street view.”
 of 5 bubbles ZSimm, 26 Oct 2016 | Read review
“Ask for a superior room if you prefer even a luxurious place”
 of 5 bubbles Extremelytrue, 26 Oct 2016 | Read review
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