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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#122 of 500 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Melia Madrid Princesa offers 273 spacious contemporary luminous rooms, all with superb views. As well, it offers the delicious restaurant, where you can delight in exquisite Mediterranean dishes through our brand new menu. The exclusive ''The Level'' service is available too, and it includes complementary access to ''The Level Lounge'', where breakfast, free entry to the Wellness Center (in restricted hours).
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Highchairs available
Airport transportation
Business Centre with Internet Access
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Cable / satellite TV
Bath / shower
Safe
VIP room facilities
Wardrobe / wardrobe
Private bathrooms
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, French, Spanish, Chinese and 4 more
Location
100Great for walkers
Grade: 100 out of 100
255Restaurantswithin 0.5 km
73Attractionswithin 0.5 km
Contact
Calle Princesa 27, 28008 Madrid Spain
Name/address in local language
Getting there
Ventura RodríguezMadrid Metro1 min
ArgüellesMadrid Metro6 min
Car HireSee all Madrid car hire
3374Reviews64Q+A100Room tips
Reviews
Traveller rating
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+1
We spent 3 nights at the hotel over New Year’s Eve. The hotel is located on Princesa street, a 5-minute walk from Espana square, which is a semi-convenient location. The hotel was nicely decorated in the holidays spirit. We checked in at 1PM and were allocated room 1219, which is the LEVEL twin room we originally booked. The room was smallish, on the 12th (and last) floor, featured a view of some tall buildings near Espana square and other sights of Madrid. It also featured 2 narrow beds, a safe, minibar, TV, open space closet, a coffee table and 2 chairs. The bathroom featured 2 small sinks, a toilet, a useless bidet and a bath tub with shower in it (no separate shower). The bathroom amenities were the usual Rituals brand, which were only available in dispensers (which were high out of reach if you decided to take abath). The room was not light-proofed and was certainly not sound-proofed, as you could hear the traffic from the street all night long. As a gift towards New Year’s Eve, the hotel brought 2 packs of 12 grapes and a bottle of water to our room. According to the note we’ve received, it should’ve been champagne, but hey… . The A/C was set to only heat, which was annoying since it was 20 degrees outside, so we ended up having the window open most of the time. Housekeeping was only OK with the attendant not filling up the toiletries when they were out. The hotel featured a tiny pool with 2 small jacuzzis (a freezing one and a mildly hot one). Breakfast at the Mosaic restaurant, which was included in our rate was truly bad and felt like a 3-star hotel breakfast. In fact, it was so bad, that we tried it only once and had the rest of our breakfasts at the LEVEL lounge. I’ve written a separate review about this restaurant. The LEVEL lounge was the only semi-positive feature of the hotel. It is located at the end of a flight of stairs next to the reception, with 2-3 receptioninsts sitting there and occasionally monitoring who is getting into the lounge. During the first day, the lounge was nicely stocked with tapas-style food throughout the day without it changing much. Unfortunately, during New Year’s Eve day and the following day, things got worse, as the food was very lackluster and was not replenished. On regular days, the lounge is open from the early morning from breakfast and then from 1PM until 11PM, but the hotel decided to close it early on New Year’s Eve – at 9PM, and stopped re-stocking the food at apx. 7PM. Most of the food was based on sweets, cookies, croissants, hot and cold drink, several wines, crisps, small salads, some cheese, hummus, and other cold cuts. Bottom line – while this wasn’t a bad stay, it was certainly not a memorable one, as the hotel fell short on delivering anything near a 5-star experience. So yes, if you’re looking for an ordinary 4-star hotel in Madrid, this can be your choice, as long as you don’t expect a 5-star experience.…
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Date of stay: December 2022
Rooms
Cleanliness
Service
Room Tip: Use points for a LEVEL room, as the cash rates are too high for what you get.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 3 weeks ago
Dear Theshis, We are grateful to you for taking the time to review your experience. We are glad to hear that you appreciated our convenient location and enjoyed the view from your room. However, we would have liked to have met all your requirements and apologise for any inconvenience. The issues you have raised will be reviewed with our team to ensure an improved experience is delivered in the future. Please know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution. We are also sorry to hear that your breakfast and dining experience was not to your satisfaction; we are constantly trying to ensure we match your expectations and would welcome any suggestions on how we could improve. We do have varying categories of rooms with different sizes and would have been happy to help you find a room better suited to your requirements. Please let us know your preferences on your next visit. We would love to have you return for another pleasant stay. Best regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
Amazing romantic room! Clean , spacious and everyone was extremely friendly! Thumps up, definitely coming back! The level service was top notch! Adds the cheery on top to the beautiful hotel . We had an amazing night away! Thank you to all the amazing staff!
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Better not to bring the car !
Parking way to expensive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 23 Nov 2022
Dear Uolaurar, Thank you for taking the time to let us know your opinion of your recent stay. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we always meet guest expectations. We are also happy to hear that you were pleased with your room and appreciated our high standards. We look forward to welcoming you back on a future occasion. Best regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best hotel in Madrid. We had a very nice welcome by Sara who give us great recommendations for the City. The Level experience is more than great and I can only recommend it. We booked a massage at the Spa and had received a wonderful service from Luisa and Elena, very relaxing after a long day. The tea they offered us after the massage is very tasty. I can only tell that I have found my second home in Madrid. Keep on the great job team you are wonderful. Well done!!!
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 3 weeks ago
Dear 558Naderm, Greetings from Meliá Madrid Princesa! We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward. We look forward to seeing you again. Best regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Melia Princesa for a weekend trip to Madrid. The hotel is conveniently located close to Plaza de Espana and Ventura Rodriquez metro station. Since our inbound flight to Madrid was delayed be arrived relatively late in the evening at the hotel just after a bus-load of stranded travelers that missed connecting flights that evening. This delayed our check-in by around 20 minutes. Despite the business at this uncommon hour the front desk staff remained professional and handled the volume very quickly. Our room was located on the 10th floor with a nice view of the Parque Casa de Campo. The room featured modern interior, was clean and of decent size. Bathroom size is also very decent with “Rituals” amenities being provided. Since my wife had to iron one of her dresses, we also requested and iron and ironing board from the reception which was delivered very quickly to our room by a friendly staff member. Overall, we enjoyed our stay at the hotel and we would also stay here again.…
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 3 weeks ago
Dear Matt84London, Greetings from Meliá Madrid Princesa! We are very pleased you had an enjoyable stay. Our entire team strives to ensure that all our guests have the best experience possible. Your kind words about our team members are truly appreciated and encourage us to continue with our efforts to provide excellent service. We look forward to a return visit from you in the future. Best wishes, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matt T wrote a review Jan 2023
Can honestly say it was one of the best hotels I've ever stayed in. The staff went above and beyond to make our stay as enjoyable as possible, and were on hand to help with anything we needed. The room was of a really high standard and had an amazing view. If you're looking to make the stay even more special I'd suggest paying for 'The Level' access - free food and drink, which was perfect for us as we fancied relaxing in the hotel for a few hours before heading out. Next time I'm back in Madrid I'll definitely be staying here again.
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: There's a bus stop right outside the hotel which makes it really easy to get to.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 4 weeks ago
Dear Matt, Greetings from Meliá Madrid Princesa! Our dedicated team members always aim to deliver the best experience to all our guests, so your positive feedback is very rewarding. We are glad to know that you found our location ideal for your needs. We always aim to provide a comfortable atmosphere and meeting the needs of our guests is one of our top priorities. We all look forward to the pleasure of seeing you again in the future, in your home in Madrid. Kind regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose to spend Christmas in Madrid and the Meliá as our temporary home and we had a great experience! We were very well received, the room was pleasant, the staff amazing and the location perfect to allow us to walk almost everywhere within Central Madrid. All of our requests were promptly accommodated and even though it was the first time spending Christmas away we always felt at home.
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Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 28 Dec 2022
Dear Agomshi, Greetings from Meliá Madrid Princesa! We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience. We hope to welcome you back on another occasion. All the best, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carlos F wrote a review Dec 2022
Awesome hotel!!! Customer Service top-notch and very good location. We booked our stay with the "Level " private area which includes all sorts of drinks, Tapas and breakfast. Room very clean and modern. Definetely I will stay again in the near future.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 22 Dec 2022
Dear 54Rubenv, Greetings from Meliá Madrid Princesa! We are glad that you had a pleasant stay and appreciated our high standards and quality service. We're equally glad that our location was convenient for you. Moreover, we are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day. We all hope to welcome you back in the future. Best wishes, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
English review at first, Spanish review follows. A great sophisticated, genuine and organic experience, all at once! Not easy to find a place that is so styled and at the same time makes you feel like home, or even better ! Guest and staff were amazing, food was fantastic, delicious with a great variety of healthy choices! The Level experience is a top notch option! Meliá Princesa Madrid has been one of the best hotels I have stayed ! ( and I visit hotels quiet frequently). I’ll definitely will be back! Spanish Una experiencia Sofia ti casa, genuina y orgánica! Todo en uno! No es fácil encontrar un sitio tan estilizado y que al mismo tiempo te haga sentir como en casa o incluso mejor! Los Huéspedes y el personal del hotel son increíbles, la comida es fantástica, con gran variedad de elección saludables! Definitivamente volveré!…
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Date of stay: November 2022Trip type: Travelled solo
Room Tip: close to the metro, and if you are walker like me, you will be walking distance from main...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 5 Dec 2022
Dear Paula, Thank you for this kind review about your recent visit. We are delighted to know that our hotel fully met your expectations and that you enjoyed your dining experiences. The satisfaction of our guests during their stay among us is utmost importance to us and it is very rewarding for our team to know we were able to make your stay memorable. We look forward to welcoming you back on a future visit. Kind regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved this hotel!! Sleek, surgically clean with top notch personnel and the best, most abundant breakfast buffet I have ever seen!! That said it all, but apparently I must write more so this review can be published. Definitely recommend the Melia Madrid Princesa.
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: Don't miss the breakfast buffet!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 18 Nov 2022
Dear Travelingmankc, Greetings from Meliá Madrid Princesa! It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service. We are also glad that our prime location and the high standards we set ourselves met your expectations. Moreover, it's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. We all hope to welcome you back in the future. Best wishes, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Beautiful hotel, at the center of Madrid. Close to Grand Via street. The stuff here is great. Dinner was very good. Everything was fresh and delicious. The room is big, clean and very nice. Good Bathroom, clean towels I really don't need any more. Highly recommend
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sara Viñas, Guest Services / Front Office at Melia Madrid Princesa
Responded 2 Nov 2022
Dear D6702KZ_, Greetings from Meliá Madrid Princesa! Thank you for sharing your stay details with us andthe rest of travelers in that might be considering visiting us. We are delighted to learn that you found extremely good all the hotel features, staff members and location. We do really hope to welcome you back soon, Sara Viñas GEX Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$175 - US$261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia madrid princesa hotel madrid, sol melia madrid princesa
LOCATION
SpainCommunity of MadridMadridArguelles / Moncloa - Aravaca / Princesa
NUMBER OF ROOMS
273
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Claim Your ListingMELIA MADRID PRINCESA: UPDATED 2023 Hotel Reviews, Price Comparison and 1,383 Photos (Spain) - Tripadvisor
Frequently Asked Questions about Melia Madrid Princesa
Which popular attractions are close to Melia Madrid Princesa?
Nearby attractions include Terror Stories Experiencity (0.5 km), Templo de Debod (0.5 km), and Sambhad cocktail bar (0.3 km).
What are some of the property amenities at Melia Madrid Princesa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Madrid Princesa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Madrid Princesa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Melia Madrid Princesa?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Melia Madrid Princesa?
Conveniently located restaurants include Pituca Madrid, Pituca Lounge, and Kai Thai.
Are there opportunities to exercise at Melia Madrid Princesa?
Yes, guests have access to a fitness centre during their stay.
Does Melia Madrid Princesa have airport transportation?
Yes, Melia Madrid Princesa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Madrid Princesa?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Madrid Princesa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Madrid Princesa?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.