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Great hotel, easy to get to the airport and the city centre from this hotel. Quiet and nice garden but unfortunatly the pool was closed for the season. Breakfast was ok, but nothing more. I would definatly stay at this hotel again.
Thank Per Øivind H
Response from Alcala_611, Director de Relaciones con Clientes at Sercotel Alcala 611Responded yesterday
Thank you so much for this lovely review! We really appreciate it!
Should you be back any time soon, please do not hesitate to let us know!
Guest Relations Manager
The rooms were nice and efficient, with amenities like toothbrush/razor/sponge and robe & slippers refreshed each day. I found the reception staff very friendly and helpful and the breakfast waiters were a good laugh.
The Location is good, perfectly between two metro stops, lots of...More
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 5 days ago
We can't be more agree with you! The hotel location is very convenient, just a few minutes by tube to the city centre! The whole team really appreciate your piece of feedback and we all are very excited about your words regarding our...More
I arrived at the hotel not really sure what to expect, the customer service was fabulous from check in to check out, Ana and Sara who both work on reception were fantastic, full of local knowledge and explained how to get the central Madrid and...More
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 7 September 2017
What a lovely review! Can't thank you enough for such a great piece of experience!
We really appreciate your feedback regarding our "excellent" staff members!
We learn from our mistakes and we strive to be the best in what we do. That is...More
Great hotel will be brilliant once renovations complete. Very friendly staff. Clean, spacious and modern. Breakfast nice selections. It's not far from metro or bus stands, taxis runs outside frequently.
Thank Margaret G
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 16 August 2017
What a lovely review! We really appreciate it!
The whole team love your words regarding our staff!
Can't wait to welcoming you again.
Guest Relations Manager
Hotel was ok. Location was good in terms of transport but nothing around there, It was a residential area. Rooms were adequate and clean. Bed's were not really comfortable. There's no English TV channels.
Pool was ok. Had to pay to use it which I...More
Thank Maiana P
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 10 August 2017
Thank you for sharing your experience with others!
We really appreciate that you found our rooms "adequate and clean". We really strive to be the best in what we do! Please, give us another chance to try our beds again, they are just...More
US$61 - US$196 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#81 Business Hotel in Madrid
#168 Luxury Hotel in Madrid
Non-Smoking Rooms ,
Number of rooms
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Yes, there is a metro underground train station about 200 metres from the hotel which takes you into the City Centre in about 20 mins. About half way along on the same line you can visit the enormous old Bull Ring at Plaza... More
Yes, there is a metro underground train station about 200 metres from the hotel which takes you into the City Centre in about 20 mins. About half way along on the same line you can visit the enormous old Bull Ring at Plaza de las Ventas.
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"Room on the garden side is quiet and has shadow."