InterContinental Madrid, an IHG Hotel
Paseo de la Castellana 49, 28046 Madrid Spain
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US$303
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US$295
Hotels.comUS$303
InterContinentalUS$302
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About
#46 of 501 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Board games / puzzles
Video game console
Books, DVDs, music for children
Indoor play area for children
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English, French, Spanish, Bulgarian and 5 more
Location
98Great for walkers
Grade: 98 out of 100
178Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Contact
Paseo de la Castellana 49, 28046 Madrid Spain
Name/address in local language
Getting there
Gregorio MarañónMadrid Metro3 min
Rubén DaríoMadrid Metro5 min
Car HireSee all Madrid car hire
2447Reviews41Q+A100Room tips
Reviews
Traveller rating
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Perfect location, beautiful setting and great service! Couldn’t expect less from an Intercontinental hotel and this one does not disappoint. Super close to all the Madrid attractions, we chose to take taxis back and forth which we found to be super affordable (didn’t try Uber on this trip). The rooms are on the smaller side, consistent with all European hotels that are not new builds. There is a breakfast buffet option in the morning that has everything you can imagine to start your day and great drinks if you want to relax in the evening. Highly recommend it!
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Our visit to Madrid was extra special because of all the staff at this hotel were wonderful. The first room ended up with no heat but Imaculeda (sp) at the front desk upgraded us to a suite. The conceirge, Alfredo suggested a wonderful walking route to the historic sites and very important gluten free restaurant. He was top-notch, helpful and friendly! The morning maitre d got us gluten free museli and all the wait staff were lovely. Our last night we went to the bar for a bite and a glass of wine and Abilio pulled together a lovely gluten free tapas for us. The hotel itself is quite grand and very clean. We highly recommend this as a base while in Madrid.
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Date of stay: February 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Dueño at InterContinental Madrid, an IHG Hotel
Responded 1 week ago
Dear Nefie, First of all thank you for sharing your experience in our hotel on Tripadvisor. We would like to thank you for your positive feedback regarding our staff, we will share this with them! It's a pleasure to know that you have enjoyed our facilities as well. I hope your return journey was a smooth and enjoyable one, we look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future! Wish you a lovely week!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We found the service to be excellent, all the staff were very friendly. All very clean Breakfast was great ,all the usual hot and cold selection , even had baked beans. On the first day the waiter didn't mention that you could have eggs cooked to order,But you can have fried egg, poached, omelete , eggs benedict , if you ask. Good location on one of the main streets in Madrid. We like walking , so we walked to the Prado museum , Sol, Goya, Retiro Park, But there is an underground close by if you want. We would book again.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 5 days ago
Dear richard02345, Thank you for sharing your review with other tripadvisor users. I really appreciate your nice review and be assure that I will share it with all the team We hope you will have the chance to come back to our hotel, and we remain at your entire disposal in case you could need anything in the future. Sincerely, Juan Carlos Caballero Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have gone tor brunch in several occasions with my daughter and her husband and I ma never disappointed. For our brunch today they added a bartending experience where the bartender taught us how to make a cosmopolitan. It was great and as always the staff was great!
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 2 weeks ago
Dear Connector45712431061, Thank you for choosing to stay with us at InterContinental Madrid and for sharing your experience. It is a real pleasure to hear that you had such a nice experience and hope that you are planning to come back again soon. We just strive to provide the best service to all our guests, and I am extremely pleased that you enjoyed your time with us and that all the aspects of your visit were so convenient. It is our ultimate aim to provide each of our guests with a distinctive experience, I am glad that yours was enjoyable. We are much looking forward to welcoming you back soon. Sincerely, Juan Carlos Caballero Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We absolutely loved our stay at this hotel. Our room was spacious and the bed was huge and great for our backs. We had breakfast every day and it was fantastic. The food and selection was great, great coffee and orange juice! The staff are all amazing and friendly, they totally made our stay great.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 4 weeks ago
Dear Lenaraegreer, Thank you so much for taking the time to share your review on Tripadvisor. We are so happy to read your comments, glad that you enjoyed your time with us as well as our hospitality. Your feedback is really motivating to our entire team. Thank you again for choosing to stay with us and for the gracious recommendations and we look forward to welcoming you back in near future. Sincerely, Juan Carlos Caballero Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is situated at an easy to reach destination in Madrid where fascinating building attracts your attention before entrance. The reception is small but efficient and warm due to the approach of the staff. The check in and out speed is satisfactory. The lobby is calling you to have a seat and to take breath before you go to your room. The room is big, clean and comfortable for a good sleep. The free Wi-Fi increases your satisfaction. The amenities are enough and if you need more, you can call the reception. The restaurant serves for all needs. I suggest for all occasions.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 5 weeks ago
Dear Laquila, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future. Sincerely, Juan Carlos Caballero Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
History Professor and Fulbright Scholar wrote a review Dec 2022
Chicago, Illinois119 contributions60 helpful votes
+1
So glad to be back in one of my top favorite city and exceptional hotel. I actually ws here last winter, in spite of Covid. Hardly any guests. So good to see it back open. The staff here, all of them, are some of the best I have experienced. They remember you by name and are always there if you need asidtance with anything. As a Royal Embassador we were upgraded to the 7th floor. Wonderful view, and we always find time on the balcony for lunch. I look forward to returning in 2023 more often. I love the city and always finding new historic sites, art exhibits, and restaurants. The club lounge here at the hotel is great.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 21 Dec 2022
Dear erickmJ9604YM, Thank you so much for taking the time to share your review on Tripadvisor. We are so happy to read your comments, glad that you enjoyed your time with us as well as our hospitality. Your feedback is really motivating to our entire team. Thank you again for choosing to stay with us and for the gracious recommendations and we look forward to welcoming you back in near future. Sincerely, Paloma Martínez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am writing this at 3am as it’s the last drop for me having a hard time sleeping here, the bed is hard and it’s not for 2 people, it’s a bit bigger than a twin bed. Started with us having to change rooms upon arrival from a long flight because the bath tub didn’t work properly. It wasn’t an easy process since they tried to convince us to “just take showers instead”. Er… no. We are tired and sick and we paid for a room with a working tub. Nobody offered to carry our bags from the start and they tried their best not change our room but we stood our ground. In the new room the bath tub also doesn’t work properly but whatever we were able to make it work manually in order to have a bath full of water without leaking. The bathroom has no towel warmer on the bathroom, the bath is super slippery and dangerous I almost slipped twice even tho I was using the safety mat provided by the hotel which poorly fits the tub. Ours is a very outdated room and it’s honestly the WORST bed I’ve ever tried to sleep in my life, my husband and I are not big people! We are tall but not wide, we can’t barely fit in the bed and it’s hard like a table!! Tho the service was great, the food at the bar was not good, nothing we ordered tested fresh, it just doesn’t feel like a 5 star hotel at all. I stayed at international in Porto march of this year and the experience was completely different. I’m so disappointed and feel like I would have better sleep and more comfortable stay at a Hilton or even a Marriot courtyard but now it’s too late and we have to suck it up because we only have a little over a couple more days here in Europe. I wanted to book another hotel I stayed in Madrid before a long time ago but thought it would be more luxurious to stay at an intercontinental, big mistake! My advice: don’t stay here!…
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Don’t stay here, not 5 stars,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniel Gomez, Guest Services / Front Office at InterContinental Madrid, an IHG Hotel
Responded 12 Dec 2022
Dear Padilha1977; Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Paloma Martinez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent Hotel and excellent staff. Fatimah from the call center is a great woman. She helped me a lot while I was very sick setting in the room for two nights. I do recommend this hotel for all of my friends. Thanks for your quality services that you are providing.
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Date of stay: December 2022Trip type: Travelled solo
Room Tip: Nothing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 6 Dec 2022
Dear asaadalkhaldi1, Thank you for choosing to stay with us at InterContinental Madrid and for sharing your experience. It is a real pleasure to hear that you had such a nice experience and hope that you are planning to come back again. We just strive to provide the best service to all our guests, and I am extremely pleased that you enjoyed your time with us and that all the aspects of your stay were so convenient. It is our ultimate aim to provide each of our guests with a distinctive experience, I am glad that yours was enjoyable. Be assure that I will share your comments with the rest of the team, and specially with Fatima who you mention on your review. We are much looking forward to welcoming you back soon. Sincerely, Paloma Martínez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an opportunity to stay at the Interconnential during our recent Viking cruise from Spain. We have stayed at other Interconnential hotels during other Viking cruises, so we are guessing that there is a relationship between the two. There were very helpful Viking reps on site at the hotel, which was very helpful. The hotel is very nice - clean, good service with a nice bar. We only found the one central restaurant, so limited dining options. But the hotel had piano and violin music in the evening - a nice touch. We stayed in a lower room, which was a bit quirky. Lots of little rooms. We're guessing the lower floors are all like this, with more modern rooms as you go to the upper floors. A very nice area of Madrid - many small restaurants and shops nearby. A good choice in Madrid.…
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG Hotel
Responded 4 Dec 2022
Dear rmartinmitch, Thank you for taking the time to tell us about your experience at InterContinental MADRID. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Paloma Martínez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$263 - US$342 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental madrid hotel madrid
LOCATION
SpainCommunity of MadridMadridAlmagro / Chamberí
NUMBER OF ROOMS
302
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Claim Your ListingINTERCONTINENTAL MADRID, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 2,050 Photos (Spain) - Tripadvisor
Frequently Asked Questions about InterContinental Madrid, an IHG Hotel
Which popular attractions are close to InterContinental Madrid, an IHG Hotel?
Nearby attractions include Museo Sorolla (0.2 km), Museo Lazaro Galdiano (0.4 km), and Monument Glorieta de Emilio Castelar (0.2 km).
What are some of the property amenities at InterContinental Madrid, an IHG Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at InterContinental Madrid, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Madrid, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Madrid, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental Madrid, an IHG Hotel?
Conveniently located restaurants include La Gaditana Castellana, El Jardin del InterContinental, and El Aliño Casa de Comidas.
Are there opportunities to exercise at InterContinental Madrid, an IHG Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does InterContinental Madrid, an IHG Hotel have airport transportation?
Yes, InterContinental Madrid, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Madrid, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Madrid, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Madrid, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, Romanian, and Hungarian.