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4.5
#37 of 478 hotels in Madrid
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The InterContinental Madrid, an IHG Hotel, garners high marks for its amenities, with guests frequently commending the luxurious rooms and attentive service. While travelers enjoy the property's classic appeal and cleanliness, some feel the rooms could benefit from modernization.
The staff's professionalism and friendly demeanor often receive accolades, yet there are remarks about the need for facility updates to enhance value. Situated in a spot that balances tranquility with easy access to Madrid's sights, the hotel's atmosphere carries an old-world charm that is both admired and seen by some as slightly antiquated.
Location
Convenient
Atmosphere
Traditional
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding
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The room was elegantly European and very comfortable. There was a choice of pillows which was great as quite often the wrong pillow stops you from sleeping. The breakfast buffet had a wide choice of tasty food. The location is in a very up market area and is quiet at night. There is a handy metro station nearby. The staff were extremely helpful and often asking if they could be of assistance. Internet is good.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JCCMadrid, General Manager at InterContinental Madrid, an IHG hotel
Responded 10 Feb 2020
Dear MartinS10542, Thank you so much for taking the time to share your review on Tripadvisor. We are so happy to read your comments, glad that you enjoyed your time with us as well as our hospitality. Your feedback is really motivating to our entire team. Thank you again for choosing to stay with us and for the gracious recommendations and we look forward to welcoming you back in near future. Sincerely, Paloma Martinez General Manager
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I'm Aspire elite and Ambassador with IHG (may be changing with changes in their program). We used points to book this stay. I did notice a fluctuation in points over the time we were planning this trip, so it pays to revisit.
We highly recommend this hotel!
From the moment we stepped out of our car from the airport we were welcomed with such warmth- The doorman, reception, and the concierge, the restaurant staff, the housekeeping staff. Everyone seemed anxious to make our stay a memorable experience and eager to help.
Juan Manuel Lopez seemed to always be there helping us, even pushing the elevator button for us when he saw us coming in. Tremendously helpful and gracious. He gave us excellent help on planning some excursions.
We stayed here on points and chose to upgrade to have club room access. 75 Euros per night seems a bargain. This might be lower than usual becuase it was not the busy season. Club room access also included a great buffet breakfast in the restaurant (loved the pastries) as well as afternoon snacks and evening appetizers. Wonderful atmosphere and quiet place to relax after a day of sightseeing. We'd highly recommend this.
Javier Capilla and his staff took excellent care of us at breakfast. If you don't see something you want at the buffet, ask and they might be able to accomodate.
We had asked for a room with a balcony and were disappointed to find the balcony was overlooking the inner courtyard. My fault, I didn't specify clearly. It's an interesting view, but we prefer to have an outward looking view of the city we're staying in. They put us in room 328 and this was an excellent room with a window view of the city and a view of the people walking by. We also took a look at the rooms with patios on the upper floors but chose to stay in room 328.
I believe 328 was an upgrade but I'm unclear if it was a Junior suite or a premium room. It was great.
Basics: The bed was comfortable, the room was quiet (no problem with street noise) and everything worked.
The lobby and interior of the hotel is gorgeous. The photos I saw were one of the reasons I booked this property and in person it did not dissapoint. The hallways and rooms also were in excellent shape and same theme.
There wasn't a lot to see and do in the immediate neighborhood. We took a walk around for the local flavor. Most of the places we wanted to visit were a short cab ride away and cost was pretty nominal.
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Date of stay: March 2022
Location
Cleanliness
Service
Room Tip:Â Determine in advance if you want a view of the courtyard or exterior view or a room with a patio.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Gomez, Guest Services / Front Office at InterContinental Madrid, an IHG hotel
Responded 22 Apr 2022
Dear Paul D; Thank you so much for your review of our hotel. We appreciate your loyalty as an Spire Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paloma Martinez General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
I often travel to Madrid on business and always make sure to stay at the InterContintal. The location cannot be beat; not far from the Plaza Real, the Prado, walking distance to the charming Museo Sorolla. The staff is appreciative, attentive without being intrusive and always call me by name. The room offers a large bathroom with two sinks, a bathtub and separate shower; the living area is spacious with crispy linens on the bed.
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Date of stay: August 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip:Â Some rooms have balconies. Rooms ending in 36 have shorter closets so no ironing board is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfect location, beautiful setting and great service! Couldn’t expect less from an Intercontinental hotel and this one does not disappoint. Super close to all the Madrid attractions, we chose to take taxis back and forth which we found to be super affordable (didn’t try Uber on this trip). The rooms are on the smaller side, consistent with all European hotels that are not new builds. There is a breakfast buffet option in the morning that has everything you can imagine to start your day and great drinks if you want to relax in the evening. Highly recommend it!
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG hotel
Responded 20 Mar 2023
Dear rociocgs, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future. Sincerely, Juan Carlos Caballero Rooms Division Manager
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We stayed here for 3 nights on our first trip to Spain since Covid. We have stayed in Madrid several times but this is now our favourite hotel. The hotel is in a nice quiet business / residential area slightly away from the main city centre.
Check in was friendly and charming and we were upgraded to a very nice room. The room was spacious and comfortable with a small separate seating area. The bathroom was proper old style marble with full bath, separate toilet and walk in shower. There was an extensive range of good quality toiletries ( after recent experiences in more modern hotels with inadequate soundproofing and lack of doors in toilets - this bathroom was just perfect ).
Our only regret was that we didn’t have time to try the Sunday Brunch as we had to get to the airport.
The area around the hotel was pleasant with lots of cafes, small bars and restaurants . The Museo Sorolla was just around the corner and is worth a visit. It was an easy 30 minute walk to the Gran Via, and in a different direction to Retiro Park. There was an upmarket shopping area about 10 minutes walk.
Overall our experience was faultless, with excellent service from all staff.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG hotel
Responded 28 Jul 2022
Dear AMTLondon, , Thank you so much for choosing to stay at InterContinental Madrid and for taking the time to write such a nice and extensive review about our hotel. My team and I are happy to see that you had a nice experience at our hotel and you appreciated the excellent location, the great breakfast and the attitude of our members of the team. Our aim is to provide the best in services. Looking forward to welcoming you back to our hotel on your next trip. Sincerely, Paloma MartÃnez General Manager
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An amazing experience in the heart of Madrid with taxi, train, bus and walking options galore! The guest room and bath were roomy by European standards. The buffet breakfast offered everything from meats, cheeses, pastries, fruits, vegetables, as well as a variety of beverage selections. Our 4 day stay gave us the opportunity to "see" Madrid and the surrounding cities with the valuable recommendations of our Concierge, Alfredo Garcia. Alfredo took the time to understand what our interests were before suggesting possible tours and sights to see. Alfredo arranged 4 wonderful tours and trips for us and each day he asked us to check in upon returning. Alfredo's commitment to his customers is truly exemplified in the personal service we recieved. The Intercontinental Madrid consistently lives up to the Intercontinental Hotel's reputation as a quality, customer service-oriented Hotel.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JCCMadrid, General Manager at InterContinental Madrid, an IHG hotel
Responded 24 Feb 2020
Dear wellnesscoach007, Thank you for visiting us and for sharing your feedback. We are delighted that all the aspects of your stay were so memorable and that the team looked after you well. Our staff is genuinely passionate about looking after our guests and ensure they experience only the best service and enjoy our facilities. I am pleased that their care resulted in a welcoming experience. All our team and specially Alfredo are very pleased reading your kind comments. Thank you once again for your feedback and we hope to be able to look after you again in the near future. Sincerely, Paloma MartÃnez General Manager
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For a hotel that boasts of 70 years of heritage, the InterContinental Madrid definitely does a good job of maintaining its rooms to a standard where nothing comes across as dated. As an InterContinental Ambassador & IHG Platinum, I used a Confirmable Suite Upgrade which cleared through a week or two in advance of the stay. Unlike many other suites with a common bedroom + living area, the suite we had a proper door separating the two, with a work desk in the living room; there was also a separate hallway outside the living room with a wardrobe to put stuff in and to take shoes off. The separation of the living and bedroom area was very useful for taking a couple of work calls without disturbing my partner. Bathroom area was spacious. I adored the gift of local olive oil and balsamic vinegar as a souvenir. The concierge team was excellent at helping me figure out a couple of shops in Madrid to hire suit rentals last minute when the one I’d brought along got stained. Overall a thoughtful and attentive team that was very responsive to our needs.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG hotel
Responded 27 May 2024
Dear ankurdotb, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future. Sincerely, Giuseppe Vincelli General Manager
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I stayed for 2 nights - paid £420/night excluding breakfast which I had to pay for separately. As you can imagine, that’s a lot of money.
I couldn’t see any value for the money paid. The room was relatively small, although it had got everything I needed,
The view of the room was terrible. The hotel itself is quite old and needs serious renovation. The location is decent. The breakfast was 6/10. I ordered a bottle of water to the room and was charged €9. People were generally nice.
Bottom line, I would not try it again.
Thanks for having me!
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG hotel
Responded 21 Jun 2022
Dear 552Faresh, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for not meeting your expectations. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Paloma MartÃnez General Manager
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A great hotel with a uniquely professional service!.
We celebrated Women's Day last week at the Intercontinental Hotel Madrid and it was an absolutely fabulous event. The staff is very professional, helpful and prompt. Everything was well prepared on time with a great deal of adequacy. The events team led by Gema Ferrero was very efficient in all ways, starting from the planning phase to the follow up and execution, and always with a smile and a friendly attitude. The event came out so elegant, the brunch menu was heavenly rich and healthy with sufficient amounts of food and drinks. I am so happy, and extremely satisfied with the service, quality and experience. In addition to its brilliant location, on the most important avenues in Madrid, the hotel is exquisitely chic with a touch of cosiness that you feel once you enter from the doors. I would definitely recommend it for stays, events or even just for a meal at their amazing restaurant. Thank you Intercontinental Hotel Madrid Team.
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Date of stay: March 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Gomez, Guest Services / Front Office at InterContinental Madrid, an IHG hotel
Responded 18 Mar 2022
Dear 132nehads; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paloma Martinez General Manager
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We found the service to be excellent, all the staff were very friendly. All very clean Breakfast was great ,all the usual hot and cold selection , even had baked beans.
On the first day the waiter didn't mention that you could have eggs cooked to order,But you can have fried egg, poached, omelete , eggs benedict , if you ask.
Good location on one of the main streets in Madrid.
We like walking , so we walked to the Prado museum , Sol, Goya, Retiro Park, But there is an underground close by if you want.
We would book again.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JCCMadrid Caballero, Owner at InterContinental Madrid, an IHG hotel
Responded 16 Mar 2023
Dear richard02345, Thank you for sharing your review with other tripadvisor users. I really appreciate your nice review and be assure that I will share it with all the team We hope you will have the chance to come back to our hotel, and we remain at your entire disposal in case you could need anything in the future. Sincerely, Juan Carlos Caballero Rooms Division Manager
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The hotel has larger Family rooms, ideal for families of 2 adults & 2 kids. Furthermore there are various family friendly services like Kids and Teens room, Kids eat free program and recommendations for family activities in town.
Do contact with the hotel team who will gladly assist with the best options and conditions for organizing your stay.
There are more places to choose from in the Madrid area.
PRICE RANGE
S$379 - S$725 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental madrid hotel madrid
LOCATION
SpainCommunity of MadridMadridAlmagro / ChamberÃ
NUMBER OF ROOMS
302
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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