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AC Hotel Cuzco

  • Free Wifi
  • Restaurant
  • Room Service
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1 room, 2 adults, 0 children
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701 Reviews from our TripAdvisor Community

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Showing 304: English reviews
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Salisbury, United Kingdom
Reviewed 6 days ago NEW

I stayed here for a overnight business trip and I was very pleased. It was a stylish hotel, rooms very clean and comfortable and I enjoyed my stay. The front desk was very helpful and checkin/out was very easy. It is also in a great location. I can recommend AC Cuzco and book with confidence.

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Helpful?
Thank UKDan97
Sao Paulo, SP
Reviewed 1 week ago

I try to stay at this hotel when in business in Madrid. It has great location (not too far away, not in the center) and I have always good experience. Great room/bed quality. Bathroom doesnt have a tub but I almost never use it anyway. I like the bar downstairs, you can have a drink and nice tapas.

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Thank Betty G
Reviewed 3 weeks ago

We stayed here for three nights in a rear facing room on the 11th floor .The room was spotlessly clean, with a large comfortable double bed, seating area, desk mini bar and plenty of storage. The large bathroom was bright, spotlessly clean and with an excellent shower over the bath.Check in was quick and the staff efficient. There is a...

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Thank Chris C
Rome, Italy
Reviewed 3 weeks ago

I went last week to this hotel for 2 nights. My room was large enough but it was very noisy: I listened all the Tv programme of the room next to the mine and also when his host went to the bathroom :-/ The beakfast was so great, I really loved it, but I didn't apreciate that the wifi in...

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Helpful?
Thank Mitty072
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Thank you for your post, We got really sad for not cover your needs last week. We have warn the area managers in charge to avoid the problems you found during your stay, and We are happy to inform you that our rooms are in reforming process to improve the isolation. From 2015 Marriott provide free wireless connection for all...

Reviewed 4 weeks ago via mobile

Very average hotel, very average, rather basic rooms. If you happen to "win" a low floor room the huge traffic jam will be your ears' company for all your stay, at every time of the day/evening. Not very welcoming staff, average food at breakfast. Quite disappointing for me.

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Helpful?
Thank Pierluigi O
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Thank you for your opinions, We are very sorry for the inconveniences you found during your stay. We have inform the reform staff to solve the isolation problems in the room you occupied, and We will be happy to assign you a higher floor upon availability in any future visiting. Regarding the staff, We have take the necessary steps to...

Reviewed 22 January 2017 via mobile

I have now stayed at the AC Cuzco five times. Overall, it is a good hotel. Rooms are big and clean. Road noise can be a problem so ask for a high floor. Benefits for Marriot rewards are limited - no lounge - was room was upgraded. Breakfast is very good. The hotel is 20 minutes walk to Real Madrid...

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Thank Conor R
Reviewed 20 January 2017

Modern, clean, quiet hotel in the business section of Madrid. Very close to where Real plays. A bit of a walk to most museums and other tourist attractions. Close enough to Chamartin if using trains for day trips, taxi or Uber to Atocha. Rooms can be a little cramped. Friendly restaurant in lobby. Many (many!) restaurants nearby. I have been...

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Thank Jeff L
Reviewed 19 January 2017 via mobile

Asked for a kettle in my room, and the staff told me it is not possible, as I am in a superior room which is equipped with a nespresso machine, and kettles are only available in the regular rooms!!! The solution they offered was to downgrade me to a regular room which has a kettle!!! Very poor customer service and...

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Thank islam b
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Good morning I would like to thank you for your detailed feedback and for taking the time to share your comments We deeply regret that you have experienced about those services during your stay with us. On behalf of AC Hotels by Marriott, We apologize profusely for any inconvenience. Referring to the problem with the kettles I inform you that...

Oradea, Romania
Reviewed 19 January 2017

Stayed here for one night. Since I'm half the time in a different hotel in a different city, I really enjoyed this one. The location is excellent, in walking distance from Santiago Bernabeu so even if you're not there on a matchday it's amazing to take the tour. I recommend the guided one for 2 euros extra. Back to the...

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Thank ZapPyM
Singapore, Singapore
Reviewed 17 January 2017

The room was very spacious and clean. it was located just next to the metro station of Cuzco. it is also a 10 minutes walk to Estadio Santiago Bernabeu (Real Madrid). Wifi is available at the lobby and also available in the rooms with charges.

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Thank N L

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Modern High-rise Hotel located 500 meters from Congress Hall, about 1/2 hour from city center & 15 km from airport. ... more   less 

Additional Information about AC Hotel Cuzco

Address: Paseo Castellana 133, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $153 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Cuzco 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Ac Cuzco Madrid
Ac Cuzco Hotel Madrid
Hotel Style:
#96 Business Hotel in Madrid
#103 Family Hotel in Madrid
#109 Luxury Hotel in Madrid
#129 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Cuzco staff and other travellers.
9 questions
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Questions? Get answers from AC Hotel Cuzco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the higher floors are quieter due to the large volume of rush hour traffic .”
 of 5 bubbles chriscU8918VI, 1 Feb 2017 | Read review
“Higher floors off street avoid noise from major traffic circle in front of hotel”
 of 5 bubbles W5896QVjeffl, 19 Jan 2017 | Read review
“try to stay on a high floor away from the street (back side of hotel) for a quieter room”
 of 5 bubbles MemTrav, 9 Jan 2017 | Read review
“Upgraded rooms are very special with a fantastic bath/shower arrangement”
  • Modern, comfortable room with a sensational shower/bath combination
 of 5 bubbles Hawk470, 20 Nov 2016 | Read review
“get a room in the upper floors and away from traffic noise”
 of 5 bubbles TJstl, 29 Oct 2016 | Read review
5 of 5