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Ronda Atocha 17, 28012 Madrid Spain
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Room & Suite (65)
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About

#22 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Hard Rock Hotel Madrid is located next to Atocha train station and across from Reina Sofia National Art Center Museum, in the heart of the exciting city of Madrid. With 161 stylish rooms and suites, the hotel features modern, sleek design with music-inspired touches through décor, art and special brand amenity programs such as Picks, that allows guests to borrow Fender® guitars, Spanish guitars and Ukuleles. For dining and entertainment, the offerings include a lobby bar, terrace dining, a panoramic rooftop bar and private dining. For the warm days, the outdoor pool and garden are the highlight. Amplify your Madrid experience with easy access to art, culture, and the trendy Madrid neighborhoods. Parking is available on site for an extra charge.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Patio
Children's television networks
Secured parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Rooftop bar
Walking tours
Nightclub / DJ
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Solarium
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quaint
Languages Spoken
English, French, Spanish, German and 1 more
391Reviews14Q+A18Room tips
Traveller rating
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Heather R wrote a review Oct 2022
Las Vegas, Nevada71 contributions7 helpful votes
We had an excellent 1 night stay while traveling through. Everyone was fantastic from check in, at the lobby bar and in the store. The bar upstairs on the roof was ok. Its in a great location and quiet at night. I would definitely stay here again when in town.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 4 weeks ago
Dear Heather, Thank you very much for leaving us this nice review after your visit to Hard Rock Hotel Madrid. We are delighted to know that you had such a pleasant stay. The band works hard to offer the best experiences and with this review we realise that we are doing it right. Futhermore, even though it was a short time, we hope you were able to enjoy some of the tourist activities that this wonderful city has to offer thanks to our location. We would be delighted to have you as our guest again! Kind regards, Javier Polo, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DenitsaSofia wrote a review Nov 2021
Sofia, Bulgaria413 contributions164 helpful votes
Hotel's Favourite
Design is all around the place! The hotel is really nice, the rooms are spacious with great lighting you can also dim. One of the most comfortable bed and variety of pillows to choose from. Great music sound. Very helpful staff at reception. Good location near Atocha, Lavapides, Sol is 15 minutes walk. TIP: be very careful when walking around Madrid and sitting in restaurants at open air - there are a lot of thiefs. My colleague was stoled her iPhone 12pro from the restaurant table for second from a male who was asking for money.
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Date of stay: November 2021
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Raul Palomo, Director General at Hard Rock Hotel Madrid
Responded 21 Nov 2021
Dear DenitsaSofia, Thank you very much for taking your precious time to share with us such a lovely feedback! We are thrilled to learn that you enjoyed every minute of your experience at Hard Rock Hotel Madrid, we always do our best to provide our guests with a unique experience and your feedback gives us the motivation to keep creating unforgettable experiences. We are very proud to know that you were able to enjoy our location and facilities, every detail of our hotel tries to make our guests feel at home and it is really a great motivation for the whole team to know that we have achieved this during your visit. But if there is something that makes us happy is to know that our band has made your stay such a special memory, do not doubt that we will transmit your message to the whole band! It has been a pleasure to have you as our guest and we hope to see you again very soon! All the best, Raúl Palomo General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thomas Donson wrote a review Oct 2022
Jimena de la Frontera, Spain6 contributions
+1
Easy to find, clean, inviting and designed/finished off with fantastic small details all around the hotel. If you are wanting to be close to the train station and the tourist sites in the south of Madrid, this hotel is perfect. I only had a short stay, but from the moment I walked in, the staff were fantastic and made me feel very welcome. Happy to converse in English or help me with my terrible attempts to speak Spanish, the staff were anticipating all of my questions before I could even ask them. They also were incredibly helpful through my stay with providing information and services. A special mention to Andrea who always seemed to end up dealing with me, but always had an inviting smile and was always pleased to help with any query or question I came up with. The hotel itself is fun. You feel comfortable there even if you are travelling alone. The vibrant atmosphere makes it more enjoyable to sit in the lounge and relax, and even if your not the biggest music fan, you can still pick out some decor items you will be familiar with. I will certainly be back there in the future, as much for quality of service from the staff than anything else, but certainly a comfortable room which is equipped with a really nice decor. Were there any negatives? A couple. The fridge light in my room was flickering like a strobe light all night. I covered it and mentioned it the next day to the staff who were more than apologetic. In addition, I did struggle to get served at the bar whilst the restaurant was open to the point that I gave up waiting. But that is really small points over what was an enjoyable stay.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 5 weeks ago
Dear Thomas, First of all, I would like to thank you very much for taking a few minutes of your valuable time to give us this special comment about your experience at Hard Rock Hotel Madrid. We are very happy to discover that the whole band worked hard to give you a warm welcome and to make you feel at home at all times. It is a pleasure for us to know that you were comfortable and that you enjoyed a pleasant stay thanks, in part, to the attention you received. I assure you that I will pass on your kind words to the whole band, but especially to Andrea, who will be very happy to hear from you. However, I would like to apologize for the small issue with the minibar and we are sorry if this caused any inconvenience to your rest. We will make a note of your comment to avoid this happening again in the future, as our commitment to our guests is to guarantee a good rest. We would be delighted to have you as our guest again, it has been a pleasure for us! All the best, Javier Polo, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katifer_5 wrote a review Oct 2022
Solihull, United Kingdom37 contributions43 helpful votes
+1
So first of all I don’t want this to be a negative review at all - the hotel is amazing, in a good location and really comfortable. BUT I will start with my personal downsides which may not be an issue for some people. We stayed as a family (myself, my partner and his teenage son/my stepson) The bathroom - there was no door between the bathroom and bedroom. There was a frosted glass door on the toilet and another on the shower. My issue was that you can not get out the shower to even reach for a towel without being fully exposed to the rest of the room! (Fine if you’re with a partner but not a teenager) So I had to send my stepson (with his dad) downstairs each time I wanted a shower. The next issue for me was that if you’re in a room facing inside - as great as the view of the guitar shaped lighting is, it can feel a little claustrophobic as there’s no outside view or window to outside. Wasn’t a huge issue as not much time spent in room, but could be an issue for some. The fridge didn’t work as another reviewer has said, and on occasion the TV would not start up (only wanted to watch pre leaving the room or before going to bed!) As I started with, the hotel is really modern, clean and nice. I thought the bar prices were actually quite reasonable considering. But the food was expensive- we always ate elsewhere. No major gripes or issues as very little time was spent in the room, but the bed was also really comfy which is always a bonus! Nearest metro is a 4/5 minute walk and easy to get around.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Be prepared for noise from bar / music
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 26 Oct 2022
Dear Katifer, First of all, I would like to thank you for providing us with this constructive review of your experience at Hard Rock Hotel Madrid. We deeply regret that the bathroom layout in the rooms was not to your liking and did not seem practical. We apologize for not being able to provide you with the privacy that we strive to ensure for our guests on a daily basis. On the other hand, we also regret that the minibar did not work properly. I assure you that we take all your comments to improve and provide a quality service to all our guests, since that is what we work for every day. We sincerely hope that, despite these issues, you were able to enjoy a nice experience with your family in the capital. It will be a pleasure for us to receive a second opportunity to show you that we can do much better. All the best, Javier Polo, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angela S wrote a review Oct 2022
11 contributions4 helpful votes
This is a really cool hotel and they get almost everything right. Very enthusiastic staff, keen everyone has a great time. It's really a 4.5 review. I loved the pool but tomorrow it shuts for the season. It's a bit small but I was the only user. Food is great - decor and room, awesome. Great location too. One odd thing was providing a trade mark keyring, which I thought was a sweet thing to do - as well as good marketing. It says it's a freebie but apparently the reverse side says it costs 5 Euros. It may be a charity thing and a language barrier marred the message but otherwise surely a shot in the foot when the charge is explained at check out! I loved staying there.
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Date of stay: October 2022Trip type: Travelled solo
Room Tip: Very handy for art venues. If you want to swim, avoid staying after 15 October (I'm from Scotland...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 16 Oct 2022
Dear Angela, I would like to thank you for leaving us this positive review after your visit to Hard Rock Hotel Madrid. We are delighted to hear that you had a memorable experience and that the band went out of their way to make you feel at home at all times. It is very important for us to know the impressions of our guests to see that we are on the right track. On the other hand, I would like to apologise for the misunderstanding with the price of the key fob we offer in our rooms. We will take into account your suggestions to better clarify the cost of this, so that there are no future surprises at check out time. We look forward to welcoming you back! All the best, Ricardo del Alcázar, Acting General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
robwilliams71 wrote a review Oct 2022
Pontyclun, United Kingdom204 contributions65 helpful votes
Stayed here for a 3 night stay in Septemeber 2022. The hotel isn't far from Acocha Station, and a shuttle bus from the airport will drop you there (5 Euros each way) The hotel is amazing. Clean and modern. All the staff where excellent and very polite and professional. Special shout out to Miguel at the GMT+1 bar, and Aurora on reception (appologies if I've spelt her name wrong) Madrid is a beautiful city, and definatley will go back Rock on!
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Date of stay: September 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 6 Oct 2022
Dear Rob, It is a pleasure for us to receive such valuable feedback as the one you have just given us. I would like to thank you for taking the time to write these kind words after your visit to Hard Rock Hotel Madrid. We are delighted to know that you had a pleasant and comfortable stay thanks, in part, to our modern facilities and, above all, to the treatment of the entire band. It is a real pride to know that the whole team was able to do their part to make your experience unique. I will certainly pass on your message to everyone, especially to Miguel and Andrea, who will be very happy to welcome you. We hope to welcome you back very soon! All the best, Ricardo del Alcázar, Acting General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KAF63Guildford wrote a review Oct 2022
Guildford43 contributions20 helpful votes
We stayed for a week and really enjoyed it. Exceptionally clean, really friendly and attentive staff, good atmosphere in the downstairs bar area and on the roof bar, good breakfast and very comfy, well equipped room. Wasn’t too sure initially about the area but we soon felt very comfortable and found some great bars and restaurants locally off the tourist trail. Great location for walking to the centre, La Latina, El Rastro, the park (El Retiro), the art galleries and metro/train connections. Loved Madrid.
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 4 Oct 2022
Dear Guildford, Thank you very much for choosing Hard Rock Hotel Madrid to stay and for giving us these nice words after your stay in our hotel. You don't know how happy we are to know that you were able to spend some wonderful days in the capital thanks to our facilities, their cleanliness and the atmosphere of our GMT+1 and RT60. We are also glad to hear that you were able to enjoy the different tourist sites and also the bars and restaurants locally off the tourist trail of this beautiful city thanks to our location. Finally, we would also like to thank you for mentioning our staff, who work very hard to provide a top quality service. We look forward to welcoming you really soon! All the best, Ricardo del Alcázar, Acting General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TobyBlades wrote a review Sep 2022
Fort Lauderdale, Florida481 contributions78 helpful votes
+1
The hotel is beautiful, the staff is excellent, the food is perfect. We stayed for a week, the rooms are nice and quiet. Located near the main train station and walking distance to many things. The main floor bar has great drinks and great bar tenders. The hotel bathrooms are contemporary with glass doors on the shower and toilet area. Thus not for the shy.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 23 Sep 2022
Dear Toby, Thank you very much for giving us this nice and valuable review after visiting Hard Rock Hotel Madrid. We are very happy to know that you liked all the facilities of the hotel, as they have been designed so that our guests can enjoy their stay to the maximum and live an unforgettable experience. We are also glad that our location allowed you to enjoy visiting this beautiful city. The whole gang strives every day to provide all our guests with a 10-star stay, so comments like yours let us know that we are succeeding. We hope to see you again very soon!! All the best, Ricardo del Alcázar, Acting General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lijay V wrote a review Sep 2022
1 contribution
We stayed a few days at the Hard Rock in Madrid, and the entire experience was superlative. The staff was exceptional throughout our visit. And in particular, special shout out to Laura (with black glasses), Samuel, and to Cesar. All were so kind and took extra time and care - esp with our limited Spanish. The hotel was lovely - beautiful patio, great food, and wonderful location. We look forward to staying there again, and highly recommend!
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 13 Sep 2022
Dear Lijay, Thank you very much for giving us this nice review after your visit to Hard Rock Hotel Madrid. We are very proud to receive such a wonderful review from you. The whole band works every day to make all our guests feel at home and enjoy a great time in the capital, so we appreciate you highlighting this essential part of your stay. I assure you that I will pass your words on to the whole band, especially Laura, Samuel and Cesar, who will be very grateful to hear them. We look forward to welcoming you back soon! All the best, Ricardo del Alcázar, Acting General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sue E wrote a review Sep 2022
Yukon, Canada183 contributions50 helpful votes
Great breakfast complete with fresh squeezed orange juice. Staff were all pleasant and helpful. The room was clean and the bed was comfortable. The location was great for walkers like us. We walked easily to the Prado, Mayor Square and the Royal Palace. The room lacks privacy for the bathroom as the glass door lets every sound through. The music that was played loudly from the lobby was really more European techno. The pool and pool area was also clean and comfortable.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Try to not get a room facing the lobby because of the loud music till 11 p.m.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 8 Sep 2022
Dear Sue, Thank you very much for taking a few minutes to share with all of us your impressions after your experience at Hard Rock Hotel Madrid. We are very happy to know that our location allowed you to discover this wonderful area full of art and all that Madrid has to offer in a comfortable way. Also, we appreciate very much your words about the work of the band, who strives every day to make you feel at home at all times. Comments like yours help us to keep our motivation to the maximum! On the other hand, we are grateful for your suggestions for improvement about the bathroom and the music. Your words help us to keep moving in the right direction so that all our guests leave with a big smile on their faces. We hope to see you again soon! All the best, Ricardo del Alcázar, Acting General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$158 - US$234 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridArganzuela / Palos de Moguer
NUMBER OF ROOMS
161
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HARD ROCK HOTEL MADRID: UPDATED 2022 Reviews, Price Comparison and 508 Photos (Spain) - Tripadvisor

Frequently Asked Questions about Hard Rock Hotel Madrid
Which popular attractions are close to Hard Rock Hotel Madrid?
Nearby attractions include Locktopus Escape Game (0.3 km), Mindtrap Escape Rooms (0.3 km), and Museo Nacional Centro de Arte Reina Sofía (0.2 km).
What are some of the property amenities at Hard Rock Hotel Madrid?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hard Rock Hotel Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Madrid?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hard Rock Hotel Madrid?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to Hard Rock Hotel Madrid?
Conveniently located restaurants include Antonio of Italia a Tavola, Taberna Más Al Sur, and Steakburger Atocha.
Are there opportunities to exercise at Hard Rock Hotel Madrid?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hard Rock Hotel Madrid located near the city centre?
Yes, it is 1.0 km away from the centre of Madrid.
Are any cleaning services offered at Hard Rock Hotel Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Madrid?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hard Rock Hotel Madrid?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.