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Gran Melia Fenix

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#26 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Gran Melia Fenix
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1,933 Reviews from our TripAdvisor Community

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Showing 1,092: English reviews
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Reviewed 4 days ago NEWvia mobile

We stayed for 3 nights. Our red level room on the 6 floor facing to the plaza colon was exelent. The bed very comfortable, the bathroom a little tiny but good shower. We had a nesspresso coffee machine we enjoyed very much. The red level lounge was very good. The breakfast is served at the launge and you can order...

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Helpful?
Thank Batya M
EstherVillanueva2016, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Batya M, Greetings from Madrid! We would like to thank you for sharing your on Tripadvisor with us. On behalf of the entire team, it is a proud to read your beautiful comments that motivate us to follow the way of the excellency. We are delighted to know you have enjoyed the Red Level Experience. We are delighted to...

Dubai, United Arab Emirates
Reviewed 4 days ago NEWvia mobile

We just got in today and the hotel is lovely. The check-in was smooth and the service at the reception was great. Our room is on the 6th floor and is very nice. The room size is standard for the city hotels and we def loved the classic feel of the hotel. It really feels more than 4*. Everywhere we...

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Helpful?
Thank Sarah A
EstherVillanueva2016, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Sarah A, Greeting from Madrid!! We would like to thank you for choosing Gran Melia Fénix during your stay in Madrid. It is a pleasure to know you have enjoyed this classic hotel from your arrival, because of our service, the room and the location. We hope to have a new opportunity to welcome you in Gran Melia Fenix,...

Norwalk CT
Reviewed 1 week ago NEW

So I stayed here for a quick business trip, just one night. the hotel was OK, nothing special. the staff were great, and it relatively central. its a 15 minute walk to all the major attractions. I had the breakfast, while nothing special the coffee was good, and the Jamon was endless. this would be ok for someone looking for...

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Helpful?
Thank NorwalkDan1
EstherVillanueva2016, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear NorwalkDan1, Greetings from Madrid! First of all, thank you for sharing your opinion with us on Tripadvisor. We are glad to know you have enjoyed the location and our staff. We would like to have the possibility to welcome you back to offer you the True Gran Melia Experience to exceed your expectations. Kind regards, Esther Villanueva RedGlove Service...

London, United Kingdom
Reviewed 1 week ago

Very friendly service, making an effort to accommodate all our requests. There was a bit of a misunderstanding at check-in regarding room type, as we wanted separate beds - it was swiftly resolved and all with a smile. Very professional - Thank you!

Review collected in partnership with The Leading Hotels of the World
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Thank christianaF7818PM
EstherVillanueva2016, Red Glove Service Manager at Gran Melia Fenix, responded to this review

Dear christianaF7818PM, Greetings from Madrid! First of all, we would like to thank you for sharing your experience on Tripadvisor. It is a pleasure to know you have enjoyed your stay and you have felt the passion for service from our Team. We are looking forward to welcome you back to exceed your expectations. Kind regards, Esther Villanueva RedGlove Service...

Aux É-U
Reviewed 1 week ago

I was just checking in here -- tripadvisor -- after our fourth or so stay at Gran Melia Fenix and I was really pleased by the reviews I just read: They absolutely describe this very comfortable hotel. The service is always friendly and, yes, Gemma is terrific; the eggs are a bit on the runny side but they are so...

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Thank Aux_E-U
EstherVillanueva2016, RedGlove Service Department at Gran Melia Fenix, responded to this review

Dear by Aux_E-U, First of all,we would like to thank you for taking your time to share your opinion on Tripadvisor. We are delighted to know you have enjoyed your stay at Gran Meliá Fénix thanks to the location, our staff(specially Gemma from Front Desk)and a exclusive moment at Dry Martini Bar, among others. We will be glad to welcome...

Ct
Reviewed 1 week ago

Good location for visiting many museums and attractions, as well as shopping and restaurants of Salamanca area. Problem w/ 2-BR Red Level (well worth it!) suite upon checking in, however, hotel handled properly after first night and provided a fabulous alternative suite with fantastic amenities, views and furnishings. The Red Level staff was wonderful and personal - helpful with restaurants,...

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Helpful?
Thank FoodforThought17
EstherVillanueva2016, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear FoodforThought17, We very much appreciate your comments regarding your stay at the Gran Melia Fenix. It is always a pleasure to receive positive feedback from our guests because our principal aim is provide you with the best of our attention for make your stay an unforgettable memories. We are glad to know you have enjoyed the Red Level Experience...

Surrey Hills
Reviewed 1 week ago via mobile

I've just stayed at Gran Melia Fenix during a recent business trip to Madrid. The hotel is just beautiful, the rooms spacious, stunningly appointed & lavish. The staff were wonderful. Gemma in reception is so helpful & the breakfast staff in the mornings accommodate your every breakfast need. This hotel is a must on any business trip to Madrid.

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2Thank Susanne M
EstherVillanueva2016, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Susanne M, Greetings from Madrid! We would like to thank you for sharing your on Tripadvisor with us. On behalf of the entire team, it is a proud to read your beautiful comments that motivate us to follow the way of the excellency. I will transmit personally your comments to Gemma and the breakfast staff. We are delighted to...

Burlington, New Jersey
Reviewed 2 weeks ago via mobile

Very helpful and friendly at the front desk. I think I asked them questions every day and every person at the desk was very nice. The hotel is very clean and very nice. We did have the breakfast included. It was a European type breakfast; breads, cheese, meats, Scrambled eggs (they were more on the runny side), bacon, hot dogs,...

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Helpful?
1Thank tabasco3
EstherVillanueva2016, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear tabasco3 On behalf of myself and all the staff of the Gran Meliá Fénix, I would like to thank you for having chosen us for your stay in Madrid. We really much appreciate your kind comments about the hotel, breakfast and staff because thanks to them we know how your stay was. We are proud to know that we...

chicago
Reviewed 2 weeks ago

Our room was richly appointed, had a spacious bathroom and was extremely comfortable. Great shopping and fabulous restaurants within walking distance. Highly recommend shopping at any El Cortes Ingles nearby for anything from groceries (in the basement) to hardware to elegant clothing. Wish we had a department store like that in the States!

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1Thank GotTicketWillTravel
EstherVillanueva2016, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear GotTicketWillTrave, Greetings from Madrid! It is a great pleasure to know that you have enjoyed your stay with us and that our location and our facilities met your expectations. Looking forward to welcome you soon, I remain at your complete disposal for any assistance you required. With our best regards, Esther Villanueva RedGlove Service Manager

Reviewed 2 weeks ago via mobile

First European Hotel visit and it did not disappoint. We had a Classic room which was lovely and emaculate. Service was top notch with welcome fruit tray, mineral water and chocolates on our bed each day when returned. All the staff are very helpful and speak good English which helped with our break in to Spanish. Breakfast is very good....

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Helpful?
Thank Michael F

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 

Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $276 - $790 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Luxury Hotel in Madrid
#21 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Fenix staff and other travellers.
22 questions
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exeter
11 months ago

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Questions? Get answers from Gran Melia Fenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing Plaza de Colon, on high floor and renovated with large bathroom.”
 of 5 bubbles FoodforThought17, 19 Mar 2017 | Read review
“Ask for a room facing outwards (onto the streets) at check in.”
 of 5 bubbles BenC299, 24 Feb 2017 | Read review
“Book the Red Level room.”
 of 5 bubbles Cristian84i, 12 Feb 2017 | Read review
“High floor corner suite.”
 of 5 bubbles jabesm2017, 8 Feb 2017 | Read review
“Rooms to the Colon plaza are the best view”
 of 5 bubbles juancarlosl285, 3 Feb 2017 | Read review
5 of 5