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Gran Melia Fenix

2,256 reviews
#36 of 441 Hotels in Madrid
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Traveller (919)
Room & Suite (436)
Dining (107)
Overview
  • Excellent68%
  • Very good24%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“red level”(192 reviews)
“dry martini”(37 reviews)
“dry bar”(21 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
5.0 Star Hotel
All hotel details
Offers from Gran Melia Fenix
Offers & Announcements: Up to 15% MeliáRewards
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,256)Write a Review
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Traveller rating
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15
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All reviewsred leveldry martinidry barmartini barclarins productsthe hard rock cafeprivate loungeleading hotels of the worldplaza colonpremium roomturn down servicesalamanca districttapasluxury hotelbeautiful hotelupon checkbreakfast buffet is
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1 - 5 of 1,230 reviews
Reviewed yesterday via mobile

We stayed twice here during our trip. First at the end of December and new year and we had a suite. Then just for one night on Jan 13 and we were given family room (junior suite) number 628 which you have to avoid at...More

Thank Besttravel_28
Hotel's Favourite
Reviewed 4 weeks ago

We booked this Hotel to celebrate my 60th Birthday, and were very happy with our stay. The Hotel is luxurious, spotlessly clean and well mantained. All the staff are so polite and welcoming, always cheerful and ready to help. The martini bar is well worth...More

1  Thank vickypYork
Response from EstherVillanueva2016, Guest Relations Manager at Gran Melia FenixResponded 4 weeks ago

Dear vickypYork, Greetings from Madrid! First of all, we are delighted to know we were chosen to celebrate such a special date. It has been a great pleasure to have you here and we are more than happy to receive such a positive feedback ....More

Reviewed 3 days ago

We had a good time at this property, despite some disappoints. The Red Level was nice to for snacking and cocktails throughout our stay. The hot tub was lukewarm and not enticing. This was my second time there and it was the same both times....More

1  Thank ericdhartman
Reviewed 6 days ago

The location is near all the best shopping and great restaurants and for that reason I would stay here, again. The front desk and concierges were very helpful and very pleasant. I had emailed them prior to our trip and they helped me book restaurants...More

Thank Leslie A
Response from EstherVillanueva2016, Director de Relaciones con Clientes at Gran Melia FenixResponded 5 days ago

Dear Leslie A, Greetings from Madrid! First of all thank you for sharing with us your experience in the Gran Meliá Fénix Hotel. We appreciate your comments, and we are terribly sorry that your stay with us was not as pleasant as we wished due...More

Reviewed 1 week ago via mobile

Me and my wife for many year now we stayed in this hotel , is very well located, and the people already know us, so they make you fell at home.. we always chose to stay on the red level because you have a Top...More

Thank Ricardo D
Response from EstherVillanueva2016, Guest Relations Manager at Gran Melia FenixResponded 6 days ago

Dear Mr. Ricardo D., On behalf of the whole team of Gran Meliá Fénix, it is a real pleasure to thank you for your warm full of kindness words regarding your last stay with us. I am sincerely delighted regarding your shared comments and the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$204 - US$516 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#17 Family Hotel in Madrid
#30 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$204 - US$516 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#17 Family Hotel in Madrid
#30 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (919)
Room & Suite (436)
Dining (107)
Pool & Beach (2)
Hotel & Grounds (625)
Bathroom (75)
Family and Play Areas (5)
Business Centre & Event Rooms (4)
Nearby
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights
frame the neighbourhood of Barrio Salamanca. With
beautiful condominium buildings that make up most
blocks in this area, this part of town is refined and
quiet. It is also host to a few of the city's large
shopping avenues, including Calle Serrano and Calle
Jose Ortega y Gasset. A walk down these streets will
reveal upscale chains, small boutiques, and plenty of
...More
Questions & Answers
Ask a question
Mary T
6 January 2018|
AnswerShow all 4 answers
Response from vmfaulkner | Reviewed this property |
Just email the hotel.
0
Votes
Jane X
30 September 2017|
AnswerShow all 10 answers
Response from Campanu | Reviewed this property |
Of course, top quality Clarins toilettries plus all kind of amenities. And very nice towels as well.
1
Vote
Google Translation
28 March 2017|
AnswerShow all 6 answers
Response from EstherVillanueva2016 | Property representative |
Dear Migdaliacln, Thank you very much for your interest in our Hotel Gran Meliá Fenix, in Madrid. They Classic Rooms do not have a coffee maker, however, we can always deliver a Kettle up to your room for no extra cost, as... More
1
Vote
Google Translation
Room Tips
"large and sunny if that exists"
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"We were on the 6th floor and it was very quiet."
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"We had a room viw view on the main square, all findows are 100% sound proof."
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"ask for the city view on a higher floor"
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