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Plaza del Carmen, 28013 Madrid Spain
3 people are viewing this hotel
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US$457
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Free cancellation until 16/12/22
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US$390
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US$390
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Traveller (56)
Room & Suite (64)
Pool & Beach (3)

About

#53 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Thompson Madrid is located in the center of Madrid's new "Golden Mile", between the city's most visited icons: Puerta del Sol, Palacio Real and the commercial street of Gran Vía. With its exceptional location, Thompson Madrid hotel is perfect for both business and leisure guests seeking a real experience that stimulates all the senses, combining design, art, luxury, culinary sophistication and avant-garde leisure offerings. The hotel has 175 rooms, including 22 suites and a Penthouse that have been carefully designed and decorated for each guest to discover a new sense of luxury. Each room is the perfect blend of art, elegant and avant-garde design. The hotel has more than 600 m2 of indoor and outdoor event space. Each room is designed as an extension of a cozy living area and invites you to continue to enjoy the Thompson experience. Perfect for unwinding and relaxing, the hotel offers an exceptional culinary and leisure experience: a urban wellbeing Oasis in the heart of the city located on the rooftop with a swimming pool with hydromassage and an area with sunbeds to relax while enjoying the panoramic views of Madrid. To complete its offer, guests can enjoy 3 innovative gastronomic options created by the acclaimed restaurant group "La Ancha": TAMA, The Omar and Hijos de Tomás. The Thompson hotel is a 3-minute walk from Puerta del Sol and only a 30-minute drive from Adolfo Suárez Madrid-Barajas International Airport. Thompson Madrid will offer a truly unique stay thanks to the exclusivity of its accommodation and service, as well as the environment where it is located.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Rooftop terrace
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Rooftop bar
Meeting rooms
24-hour security
Concierge
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Private check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Minibar
Refrigerator
Bath / shower
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
City View
80Reviews2Q+A6Room tips
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GoPlaces696964 wrote a review Yesterday
6 contributions18 helpful votes
Upgraded complimentary to Suite 3 nights is nice. But it trade-off after. Barely workable A/C vent - One A/C vent no air flow, another vent has weak airflow.We spent our precious times to go with hotel trying fix, engineering come, staff come, phone called and called , only weak air flow. Hotel promised to fix tomorrow, but never heard back. They offered to switch regular room for tonight, but who want to be downgrade ? after already wasting time and spirit, uncertain if next room has problem? Large outside construction mechanic noises really annoyed. You can't really take rest. Crowded street people noise last midnight disturbed sleep but you had to open window to off stuffy air due to barely workable A/C. Youtube on n off ...not enjoyable amenity. Feeled unrespected when Cleaning services dumped my half full bottle left on table champagne away without my consent. Hotel has no right to threw away Guest's belongings. Champagne was my gift. Before our stay, GM emailed promise to make sure we have pleasant stay. Is it pleasant ? No! Unacceptable 5 star experience!
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Date of stay: November 2022
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah L wrote a review Sep 2022
24 contributions14 helpful votes
Hotel's Favourite
This experience could not have been better for our first trip to Spain! We actually had the pleasure of staying on the fist opening day, and upon entering the hotel we were greeted by an incredible staff that seemed just as excited as we were! The room was immaculate and we felt immediately at home. The bed is very firm, which was great for me as I need the support for my back and hips. We weren't able to get a reservation for the original restaurant I researched, so guest services quickly helped us find something we'd enjoy. The next day we made our way to the rooftop pool and bar which is absolutely stunning. The staff there is also very attentive and the wine is very affordable. On our first day, Borja guided us to our room and quickly became such an integral part of our stay. He is SO kind and knowledgeable and helped guide us on everything from the best places to see, to how to navigate the bus system. Babacar, the director of Thompson Hotels, was one of the most genuine people I've had the pleasure of meeting. We had the pleasure of getting to know him and the many places he's stayed and he's convinced us to add the Hyatt in Cambodia to our bucket list of travel destinations. Thank you sir for your honesty and generosity! Desi welcomed us at breakfast every morning. She gave us all the best recommendations of what to order and then asked us our plans for the day. Every time we told her, she gave us important details and recommendations that we wouldn't have known about if it weren't for her! If you're there and visiting Retiro Park, ask her where to go! Finally, Robert and Martín, the gentlemen working the front door, are very vibrant and welcoming. They are so easy to talk to and very eager to help and give recommendations. Robert - thank you for a fun conversation y tu Ingles es impressivo - no need to be embarrassed, you're very smart, be confident. Martín - I have no doubt that the next time I see you, you'll be climbing your way to the top of the hospitality business. With your charisma, personality and candor you'll be behind at the front desk soon. We came as strangers but left as friends. Thank you all for an amazing vacation and our first experience in Spain. It certainly won't be our last.
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Date of stay: September 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from THOMPSON MADRID, Atención al cliente/recepción at Thompson Madrid,a Hyatt brand
Responded 10 Sep 2022
Dear Sarah, We would like to thank you for having taken some minutes of your valuable time to share your recent experience with us. We are glad that you enjoyed your stay with us thanks to our outstanding staff! Be sure that your kind words will be reported to our team, comments like yours motivate our team and make us able to control the quality of our services. It has been a real honour to show you a new side of Madrid, Madrid through Thompson's point of view! We look forward to welcoming you back in the near future, Warm Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julia K wrote a review Yesterday
2 contributions
The hotel was beautiful and in a great location to walk around Madrid. The staff was extremely attentive and welcoming. They made sure to e-mail us before we arrived to ensure we didn't have any questions about transportation and how to get to the hotel. When we arrived, they made sure that we had everything we needed and greeted us with drinks. Would absolutely stay here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeffrey Myers wrote a review Yesterday
Lebanon, Missouri5 contributions
What a great hotel! We stayed with World of Hyatt points and they were super happy to treat us well (always feared that not paying money would dampen an experience). They welcomed us with a welcome drink, a small meat tray, and opening every door along the way. The breakfast was amazing with overwhelming service. The bar was modest, but well appointed. Some things to know, however: - when we were there, the plaza in front of the hotel was undergoing remodeling and you couldn’t see the side street that was available. The side of the building does look “Thompson-ie” and has the name of the hotel club: Hijos de Thompson. - driving in the old city is only for the brave and skilled. The parking they currently have is a local private parking area that only has a discounted rate. It is super tight parking. … they will be getting a parking area in the future of their own. - we never ate at he restaurant in the evening. We should have. It looked great, but we were always exploring. - the culture of Spain has all the restaurants close around 3:00-4:00. They reopen sometime after 7:30. An afternoon nap seems to be in order. I wish I had known that before the last day in town! Great hotel and great experience in Spain.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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888kai wrote a review Yesterday
Portland, Oregon29 contributions
+1
I am a Hyatt Globalist member, the hotel upgraded my suite two days before check-in, thank you very much. The staff is very friendly, we arrived at the hotel at 2:30 am, the staff came out to help us with our luggage, and provided us with hot water and coffee. And prepared a crib for us. There are chocolates with Madrid street patterns presented by the hotel in the room, which is very considerate. The hotel is located in a very central location, downstairs is the most lively area. The hotel does not have its own parking lot, but it cooperates with the parking lot next to it, and there are some discounts for staying guests. The entrance of the hotel is under construction, and there are many one-way streets, so we took the wrong route twice when using Apple Maps . I called the front desk and asked for GPS navigation to the Subway across the street downstairs from the hotel. Once we are familiar with the surrounding road conditions, we can easily return to the hotel. The breakfast was very good and my wife loved it. In addition to what you can order from the menu, they also offer starters, artisanal croissants and more. It caused me to order too much food for the first time, so much food we can’t finished that I could only take it away hahahaha, We are generous travelers and I tipped 10 euros every times for the valet parking people and people who helping us set up the crib , the breakfast waiter etc but the only small issue that surprised me was a bag of small potato chips is 8.5 euros in room mini bar lol , Compared with the rich breakfast provided by the hotel, this contrast is a bit big hahaha
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fcostafreire wrote a review Yesterday
1 contribution
Great room, location and staff. Best croissants and pain au chocolat. Would highly recommend. There's some work being done in the square in front of the hotel and uber access is not easy but then you're in the centre of town and staff are quite helpful in getting a taxi from the taxi stop across the square.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from THOMPSON MADRID, Guest Services / Front Office at Thompson Madrid,a Hyatt brand
Responded yesterday
Dear Mr. Costa, First of all thank you for your loyalty with Hyatt and also for taking the time to share your feedback with us. As you know we are the first Thompson in europe so this is the best way to keep learning day by day to be able to offer you the best experience around Madrid. All the Thompson staff really appreciate your kind words! Our aim is to make you feel like home and it is amazing to see we have achieve it. Hope to see you real soon again! Kind regards, Borja Novegil Guest Experience Department Thompson Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BLTravellerBer wrote a review 4 Dec
Berlin, Germany6 contributions9 helpful votes
The breakfast is excellent, the service very attentive. It is impressive how they designed the rooms. We had a birthday and they really went the extra mile - got a gluten free cake as one of our children is intolerant. Thx.
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Date of stay: October 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from THOMPSON MADRID, Guest Services / Front Office at Thompson Madrid,a Hyatt brand
Responded yesterday
Good afternoon from Thompson Madrid 301benediktl, Thank you for your kind words to Thompson and also to have chosen us to celebrate such a special time like your birthday. It is amazing to see we have surprised you and that makes us very happy. Our goal is to go above and beyond with our guests and make you feel part of our family. We hope you could visit us again in a near future, we will be waiting for you! Kind regards, Borja Novegil Guest Experience Department Thompson Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
N8theGr8Chi wrote a review 2 Dec
Chicago, Illinois1 contribution1 helpful vote
My husband and I stayed here on a recent vacation to Madrid. We were impressed with the friendly staff, beautiful interiors and fantastic location. Our expectations were exceeded with every interaction.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from THOMPSON MADRID, Guest Services / Front Office at Thompson Madrid,a Hyatt brand
Responded 4 days ago
Dear N8theGr8Chi, Thank you so much for your kind words regarding our staff, location and facilities! Rest assured that I will pass your feedback to the rest of the team it is a great pleasure for us to know that we have achieved our aim to provide our guests with an extraordinary experience. We really hope to have the opportunity to welcome you back. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hegelhei wrote a review Nov 2022
1 contribution
Great hotel with amazing staff. special shoutout to David and the breakfast crew. Hotel is located in the middle of all the action and short walk to amazing local restaurants and bars. the onsite restaurant/bar were also quite amazing
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from THOMPSON MADRID, Guest Services / Front Office at Thompson Madrid,a Hyatt brand
Responded 1 week ago
Dear Hegelhei, We would like to thank you for having taken some minutes of your valuable time to share your recent experience with us. We will pass your feedback to David who will surely be very happy to read your words. We are glad to know that you liked the hotel facilities so much. We look forward to welcoming you back in the near future, Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vermiselli wrote a review Nov 2022
2 contributions
Nice modern design of the rooms, fresh and new facilities. AMAZING breakfast, far above expectations - with on site bakery, and beautiful assortment of food - one of the best breakfast experiences i’ve ever had. Delicate and attentive hosts.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: If you like sleeping with open windows, tell reception so they can accommodate. The street below...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from THOMPSON MADRID, Guest Services / Front Office at Thompson Madrid,a Hyatt brand
Responded 1 week ago
Dear Vermiselli, Thank you for taking the time to express your feedback about your recent stay at Thompson Madrid. Your feedback is much more appreciated since this is the way to keep learning and improving the Thompson experience. Also for highligh our food and beverage department, specially the breakfast service of the hotel but also our staff. We hope to see you again very soon around the Thompson family. Kind regards, Borja Novegil Guest Experience Department Thompson Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$434 - US$537 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadrid
NUMBER OF ROOMS
175
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THOMPSON MADRID,A HYATT BRAND: UPDATED 2022 Hotel Reviews, Price Comparison and 166 Photos (Spain) - Tripadvisor

Frequently Asked Questions about Thompson Madrid,a Hyatt brand
Which popular attractions are close to Thompson Madrid,a Hyatt brand?
Nearby attractions include Fox In A Box Madrid (0.5 km), Mementorium (0.3 km), and Gula Gula (0.4 km).
What are some of the property amenities at Thompson Madrid,a Hyatt brand?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Thompson Madrid,a Hyatt brand?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Madrid,a Hyatt brand?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Thompson Madrid,a Hyatt brand?
Conveniently located restaurants include Entre Santos Madrid, Oven Mozzarella Preciados, and Zenith Brunch & Cocktails.
Are there opportunities to exercise at Thompson Madrid,a Hyatt brand?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Thompson Madrid,a Hyatt brand located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are pets allowed at Thompson Madrid,a Hyatt brand?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Thompson Madrid,a Hyatt brand offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Thompson Madrid,a Hyatt brand?
Many travellers enjoy visiting Royal Palace of Madrid (1.0 km), Plaza Mayor (0.5 km), and Museo Cerralbo (1.1 km).
Does Thompson Madrid,a Hyatt brand have any great views?
Yes, guests often enjoy the city view available here.