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Hotel Regina

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19 Alcala Street, 28014 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1476)
Room & Suite (641)
Dining (70)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
Updated 16/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#97 of 481 hotels in Madrid
Travellers' Choice
The Hotel Regina has a superb location in the heart of Madrid, next to the famous Puerta del Sol and in front of the Sevilla metro station. It has a rich buffet breakfast, and free Wi-Fi access. The hotel offers a variety of modern and stylish rooms with air conditioning, pay TV and satellite TV, large work desk and private bathroom with free toiletries. The Restaurant Amayra serves Mediterranean cuisine prepared with seasonal, local ingredients. The restaurant also has a wine cellar featuring over 60 international wines. Hotel Regina is ideally located for visiting Madrid's most popular sights. The Prado and Thyssen museums are a short walk away
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
19 Alcala Street, 28014 Madrid Spain
Name/address in local language
Getting there
Barajas Airport14 kmSee all flights
SevillaMadrid Metro1 min
Gran VíaMadrid Metro4 min
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4064Reviews118Q+A100Room tips
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Popular mentions
fahad almutairi wrote a review 4 Sep
4 contributions7 helpful votes
Hello, at first I was very happy to come to regina Madrid hotel date :3/7/2021.. Everything was fine and I advised everyone about the hotel as it gave me a comfortable impression of the city.. However, tonight 4/7/2021 at 12 am I was robbed outside the hotel, and I suffered various injuries, my shoes were lost and other things. I came to the hotel, the receptionist did yell at me about the reason for not wearing shoes, and the reason for the presence of blood in my body (in both languages) Spanish and English) as people in the hotel looked at me and think of me as homeless .. When I came to the hotel, I ask Help from him, if the receptionist is not the one who takes care of the guests, who will? And who will call the ambulance to help me? On the contrary, he refused to help, even though he was without work and without a client! He just stands and looks at me and doesn't want to hear! I was in a miserable condition and could not breathe and fainted and woke up on my own.. I needed help, but he didn't even offer me water or a tissue to wipe the blood off my body.. He was so rude and talking to me and waving his hand.. All I wanted was to help..help the guest and provide a hospitality !!!!!! It is very important than the shape or number of stars of the hotel! The same employee who did such a thing, how does he know anything about customer care? or service? It is an essential thing for every receptionist!! I waited 20 minutes in my place in the lobby and he did not move or come to ask about my needs.. I went to my room, got dressed and changed and went down to the reception to ask for help again and here he said to me: Don't blame me, I didn't rob you! The police and ambulance came AFTER ONE HOUR! What I want to deliver now.. in a strange country, the person carefully chooses a hotel that he considers as his home or as a place of rest, the employee had a very bad manners, was uncooperative, rude, rude and rude!!! Nothing can explain the rudeness of this employee.. There are other details that I reserve, but now I need to file an official complaint and punish this person, and for my words to reach the hotel manager (where he described the himself as the hotel manager and I know that he is not) .. i really had a bad experience. Thank you for your time and I hope to hear the latest developments.
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Date of stay: September 2021Trip type: Travelled with friends
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Carys W wrote a review 2 Sep
25 contributions2 helpful votes
How is this only a 3 star hotel, it definitely deserves more. Hotel is stylish and had a very high-end feel. Staff were helpful and looked smart in their uniform. Bedroom was spacious, clean and comfortable. Bathroom had an amazing shower in it, just what was needed after exploring Madrid in the heat. Bar area/restaurant again had a high-end feel about it. We had some afternoon nibbles as the evening meals did not start until around 8.30pm. It consisted of the most amazing melt in the mouth ibirico ham, other meats, cheese, olives and bread, this set us on our way for another explore around Madrid before returning for our evening meal. We spoke to who we assumed was the restaurant manager and both he and the staff were very helpful, we were served the most amazing steak which you could clearly see had been matured for far longer than we do in the UK, it was delicious. Breakfast was vast with options of a cooked breakfast, lots of pastries, various fruit options and cereal. Highly recommended this hotel, you'll be in for a real treat.
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Date of stay: August 2021Trip type: Travelled as a couple
1 Helpful vote
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Joy R wrote a review Aug 2021
Canterbury, United Kingdom67 contributions49 helpful votes
We really enjoyed our stay at the Hotel Regina. Perfect location. Very clean. Very helpful and friendly staff. We had a lovely room with a terrace and jacuzzi which was so nice to have outside space. This was on one of the upper floors which is much better as there was quite a lot of building work on the road below. Breakfast was in a nice bright room and again very friendly staff. Tip : I emailed the hotel prior to visit to reserve a breakfast time as I had read a previous review from someone that said all the good slots have gone by the time you get to the hotel. The hotel honoured our email request.
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Date of stay: August 2021
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Vagabonde57 wrote a review Aug 2021
Thionville, France112 contributions43 helpful votes
+1
Good hotel, very CLEAN , People are nice and polite. We took a supérior room but we have been upgraded to a suite, we had nespresso coffee in the room and for breakfast, good choice on breakfast, fresh juices , eggs, nice bread with a lot of choice in bakery Very good location, very close to gran via and puerta del sol but quite place to stay.
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Date of stay: August 2021Trip type: Travelled as a couple
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James W wrote a review Jul 2021
48 contributions75 helpful votes
As almost every review here mentions, this snappy, modern hotel is blessed with a superb location on the Calle de Alcalá, just a brief walk from the Puerta del Sol. Service at the hotel was exceptional. The front desk staff is unfailingly polite and helpful, going above and beyond to assist one in arranging almost anything, from coronavirus tests for one's return to airline problems. Housekeeping is equally exceptional. Rooms are thoroughly cleaned and vacuumed, and I have never slept in a more tightly made bed in my life. The rooms all have modern appointments. The rain shower shower head built into the ceiling of each shower is a special delight. The king-size beds, however, are actually two twin beds made up separately and pushed together. Also, the bar refrigerators in each room are impossible to get really cold—they only get cool. Breakfast provides a bounty of options, with traditional Spanish fare like jamón ibérico, potato and egg tortillas, and churros, as well as bacon and scrambled eggs, fruit, yogurt, espresso, etc. The only downside is that you have to reserve a breakfast hour the night before. It's also worth noting the value of this hotel—we travel fairly frequently as a family of four, and this is the first time our children (two teens) had their own room. i can't imagine anyone being disappointed with a stay at this hotel.
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Date of stay: July 2021
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LOCATION
SpainCommunity of MadridMadridSol / Centro
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Frequently Asked Questions about Hotel Regina
Which popular attractions are close to Hotel Regina?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.5 km), Fox In A Box Madrid (0.3 km), and Sunset 80s (0.5 km).
What are some of the property amenities at Hotel Regina?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Regina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Regina?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Regina?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Regina?
Conveniently located restaurants include Lettera Trattoria Moderna, Entre Santos Madrid, and Pizzart Canalejas.
Is Hotel Regina located near the city centre?
Yes, it is 0.4 km away from the centre of Madrid.
Are any cleaning services offered at Hotel Regina?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Regina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Regina?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Are there any historical sites close to Hotel Regina?
Many travellers enjoy visiting Royal Palace of Madrid (1.2 km), Plaza Mayor (0.7 km), and Museo Cerralbo (1.4 km).