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Catalonia Puerta del Sol

Calle Atocha 23, 28012 Madrid, Spain
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Close 
  • Barrio de Las Letras
    0.2 km
  • 4 star hotel
  • Free Wifi
Reviewed 1 January 2013
great hotel
I really liked it. Big room(superior) big bath with both shower... more
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587 Reviews from our TripAdvisor Community

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Showing 271: English reviews
Stockholm, Sweden
Reviewed 1 January 2013

I really liked it. Big room(superior) big bath with both shower and a separete bathtub. The bed was not so comfortable as I hoped. We had NO internet during the whole weekend (free wi-fi in the whole hotel) very annoying, the breakfast was not so good. Very close to everything, walkingdistance

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2Thank FridaM3
Kuala Lumpur, Malaysia
Reviewed 23 December 2012

We were greeted by friendly staff at the reception who was smiling all the time and made us felt welcomed. He was patient too in explaining to us how to get about. The room was clean and spacious although we wish the wifi could have been better. Deco was average. The location was superb!! Right smack in Puerta del Sol...

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4Thank jan1ce_csh
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Mr. Jan1c, Thank you very much about your comments. I am glad to see you have a had a wonderfull stay in our hotel. I wish Merry Christmas Best regards,

Holon, Israel
Reviewed 21 December 2012

great location, very good service. not a large room but quite covenient, without an outside view but with a small balcony to the inter lobby. very various and generous breakfast (10 euros). worth the price, we will choose it again in our future visits .

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2Thank iris s
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Mr. Iris, Thank you very much for your comments. I wish you a Merry Christmas. Best regards,

Berlin, Germany
Reviewed 5 December 2012

This hotel was excellent value, excellent location right in the heart of Madrid in a restored building. The staff were very friendly and the room was very quiet considering it is in the middle of Madrid's nightlife area. Only problem was the internet login system which was old-fashioned with complicated password which is extremely irritating.

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2Thank Paul L
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Luis V, Thank you very much for your comments. Customers service is our most important commitment, so i am glad you have had a wonderfull stay. About the WIFI, I take a note but unfortunatly in Spain in all business you have to get a username and a password to get WIFI access. Best Regards,

Amsterdam, The Netherlands
Reviewed 26 November 2012

We were in a 'junior suite', which means you get an extra (small) room with a narrow two-person couch in front of a tv screen. Nice if you want to spend some time in the room without being on the bed. The bedroom itself was quite large, as was the bathroom. The hotel is in an old palazzo, beautifully renovated....

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1Thank Joost-and-Claus
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Joost and Claus, Thank you very much for your recommendation. We really apreciate your comments and because of that our motivation in customer service is our more important value. Hope to see you soon back in the hotel and you can enjoy it again. Best regards,

Lyon, France
Reviewed 26 November 2012

Out of the dozens of hotels I have stayed in since becoming a member on TripAdvisor, this is the first time I've felt to write a complaint about a hotel I stayed in. Although I've found negative things about other hotels I stayed in, I am usually pretty easygoing and just let it go (and after reading so many reviews...

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4Thank champhoto
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Astarina, First of all, I want to thank you for the time spent on detailing the situation of the hotel. There are things we do not agree with you but thanks be sure your comments will take action to solve out many of them. I really wish we could return to give another chance and on your next visit...

Miami, Florida
Reviewed 13 November 2012

Right in the center. Walking distance to all mayor sites, attractions, museums and restaurants. Outstanding customer service. The charming reception staff will go out of their way to assist you with anything you need. We had an interior quiet large Superior Room with a large bathroom. The hotel and the rooms are very clean. The matress and pillows are very...

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1Thank Adela C
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Adela C, First of all we would like to thank you for your comments, as the opinion of our Guest is of the utmost importance to us and our main source to improve our facilities and service. I am glad you liked our new matress and pillows, we have changed them a few months ago, Premium class mastress and...

London, United Kingdom
Reviewed 6 November 2012

Brilliant hotel in a great location central to Madrid. The staff were super friendly and helpful with good English. Couldn't ask for more given the price. Good size rooms which were well maintained. Would definitely go again.

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1Thank 1985waterbaby
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear 1985Waterbaby, I really apreciate your comments about the hotel. I definatly let know my staff about your comments. Our commitment is to do our best for our guests. I am glad to know that you will come back to the hotel, please let us know. Best regards,

Tel Aviv, Israel
Reviewed 26 October 2012

So many good things to say about this hotel. First things first, it's location is perfect. Close to the famed Puerta del Sol but not so close as to make it noisy and uncomfortable. It's also very close to the Atocha train station, to the Centro de Arte Reina Sofia and to almost every good restaurant in central Madrid. It's...

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1Thank Benja764
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Mr. Benja764, Firstly thank you for the comments about the hotel and your feedback will participate Monica, Adrian and the girl with blue eyes, Angela. We recently changed the mattresses and pillows from the hotel, we are glad you liked. We hope to have you with us again soon. Regards,

Reviewed 27 September 2012

The staff at Catalonia Puerta del Sol was extremely nice, helpful, and professional. There were 2 hotel receptionists, that recommended great dining options outside of the normal tourist area. The staff helped me book an in room massage, which was very nice and relaxing. We were offered a chance to add breakfast to our room for a discounted price of...

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2Thank Miya M
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Miya M, Thank you very much for sharing your experience in our hotel in Tripadvisor. Your comments give us the chance to improve our services. I am glad that you think our staff is nice, helpful, and professional. We work hard every day to get our guests satisfaction. We are really proud of our breakfast service, but you should...

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Catalonia Moratin hotel, which opened its doors in August 2002, is conveniently situated near the famous Golden Triangle (the Prado Museum, the Thyssen Bornemisza Museum and the Reina Sofia Museum), adjacent to the historic nucleus of the city which includes the Puerta del Sol and the Plaza Mayor. It is only a few metres away from the Plaza Santa Ana, known to be one of the best places for tapas nationwide, and close to the most popular theatres in town. ... more   less 

Additional Information about Catalonia Puerta del Sol

Address: Calle Atocha 23, 28012 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: $139 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Catalonia Puerta del Sol 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Catalonia Puerta Del Sol Hotel Madrid
Catalonia Moratin Hotel Madrid
Catalonia Moratin Madrid
Hotel Style:
#33 Luxury Hotel in Madrid
#38 Family Hotel in Madrid
#53 Romantic Hotel in Madrid
#78 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Catalonia Puerta del Sol staff and other travellers.
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Questions? Get answers from Catalonia Puerta del Sol staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms around the central atrium courtyard as ours was seem quiet.”
 of 5 bubbles kevinatfenix, 28 Oct 2016 | Read review
“No way....that's our secret”
 of 5 bubbles Phoebe-B, 27 Sep 2016 | Read review
“Ask for the renovated rooms.”
 of 5 bubbles SilverFlight168, 7 Mar 2016 | Read review
“We had an internal courtyard room where as, other members of our group had street views, nobody raised any concerns!”
 of 5 bubbles 644annmarieb, 10 Feb 2016 | Read review
“They let you stay later than 14:00, if it is possible, on the day you leave”
 of 5 bubbles avi, 15 Dec 2015 | Read review
5 of 5