We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Urban

Save
Traveller (760)
Room & Suite (437)
Dining (118)
You may also like
See all
Nearby Hotels
Overview
  • Excellent66%
  • Very good25%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“glass bar”(112 reviews)
“duplex room”(37 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from Hotel Urban
Special Offer: 15% discount
Offers from Hotel Urban
Special Offer: 15% discount
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2,176)
Filter reviews
1,255 results
Traveller rating
809
311
90
33
12
Traveller type
Time of year
LanguageEnglish
More languages
809
311
90
33
12
Show reviews that mention
All reviewsglass barduplex roomfree glass of champagnegreat hotelrooftop poolthe ground floorcool hotelstar hotelturn down servicemodern designperfect locationwalking distancereception staffplaza mayorpuerta del soltapasprado museum
FilterEnglish
Updating list...
1 - 5 of 1,255 reviews
Reviewed 5 days ago via mobile

Spent 2 nights in this beautiful hotel & celebrated our anniversary. Staff were great & helped us line up walking tour in Madrid with certified tour guide. Go to Glass bar, esp. after dark, it' has amazing views & drinks are good too, they give...More

1  Thank pepperdinemom
Response from Hotel-cmanager, Deputy Manager at Hotel UrbanResponded 3 days ago

Dear Guest, We would like to thank you for this review about your experience in our hotel. It is great to hear you enjoyed our chic Art Deco style, with our dazzling collection of artwork. We are also happy you enjoyed your room comfort, its...More

Reviewed 6 days ago via mobile

We stayed at this hotel for a couple of days...but I could have stayed longer!! From the moment we arrived we were truly welcomed. Over free cava , we were given so much useful information...which was spot on! Throughout our stay, service was 5*. We...More

Thank Fran099
Response from Hotel-cmanager, Deputy Manager at Hotel UrbanResponded 3 days ago

Dear Guest, Thank you very much for these kind comments about your stay with us. We are glad you enjoyed a lovely stay at our five star luxury hotel. Your satisfaction with the excellent service is our team's ultimate reward. I will be sure to...More

Reviewed 1 week ago via mobile

This hotel has much to offer overall and is in a great location. We were at most a 10-15 minute walk from many of the attractions of Madrid. We did not take advantage of the restaurants downstairs, but liked the service and overall help from...More

Thank lucasashby
Response from Hotel-cmanager, Deputy Manager at Hotel UrbanResponded 3 days ago

Dear Guest, Thank you very much for these kind comments about your stay with us. We are so glad to know that your recent stay at our hotel has been a memorable one. As you have mentioned, we are indeed located in the heart of...More

Reviewed 1 week ago via mobile

I like the location. From the Urban you can walk mostly in old Madrid, Sol, Sevilla, botanical..... I like the design and the art collection. I like the last floor terrace and Cebo and Glass - 2 of the best poch restaurants in Madrid. The...More

Thank MariniMarin
Response from Hotel-cmanager, Deputy Manager at Hotel UrbanResponded 1 week ago

Dear Marin, Thank you for taking time to share a positive review! We are pleased to know that your recent stay at Hotel Urban was wonderful. As you have mentioned the hotel is indeed in the best location, in the heart of Madrid, and close...More

Reviewed 2 weeks ago

I stayed for two nights in early June. The Madrid sun was shining brightly outside, but you would have no way of knowing from my 'junior suite' (Room 554) which had a window onto the rather dark central atrium and no other. I didn't like...More

Review collected in partnership with this hotel
Thank adK3321LD
Response from Hotel-cmanager, Manager at Hotel UrbanResponded 1 week ago

Dear Guest, We are grateful for the time you took to post this review concerning your recent stay. We are glad that you and your family appreciated the contemporary style of our hotel. We are sorry that you felt your room was too dark. All...More

View more reviews
Most Booked Properties in Madrid
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$193 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Madrid
#15 Romantic Hotel in Madrid
#22 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$193 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Madrid
#15 Romantic Hotel in Madrid
#22 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (760)
Room & Suite (437)
Dining (118)
Pool & Beach (45)
Amenities (45)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Nearby
Huertas
Also known as Barrio de las Letras, Huertas was once
home to prominent literary figures, Miguel de
Cervantes and Lope de Vega among them. The
neighbourhood is committed to celebrating its rich
heritage: Calle Huertas itself is inlaid with quotes
from celebrated authors, street names pay homage to
them, and second-hand bookshops pervade. Huertas
receives a fair amount of spillover from the center —
...More
Questions & Answers
Ask a question
Sally F
9 September 2017|
AnswerShow all 3 answers
Response from Felipe T | Property representative |
Dear Sally F, Thank you for contacting us although this is not the best way to do it. We already have your enquiry and we will provide you a twin room. A side of that just let you know that our well-known restaurant... More
1
Vote
Google Translation
L6953YVpaull
29 August 2017|
AnswerShow all 4 answers
Response from Anteros916 | Reviewed this property |
I'm not sure about Christmas and New Year's Eve dinner... The breakfast buffet spread was quite nice. Although I did not partake in it. I took my breakfast outside the hotel. There are quite a number of available options... More
1
Vote
Gina B
10 April 2017|
AnswerShow all 2 answers
Response from Felipe T | Property representative |
Dear Gina, We do not allow non-guests to use our pool but you can go to the terrace and use our bar. Best
0
Votes
Google Translation
Room Tips
"Ask for a corner room especially during Semana Santa to see the processions."
Read review
"Exterior corner suite"
Read review
"Superior rooms come in different sizes - ask for one of the bigger rooms"
Read review
"Rooms and suites on higher floors (5 and 6) have nicer city views"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing