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Hotel Urban

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#21 of 447 Hotels in Madrid
Certificate of Excellence
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1,700 Reviews from our TripAdvisor Community

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Showing 1,032: English reviews
Irvine, California
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 days ago NEW

Nice clean hotel, not too big, definitely not small. You can get a nice night rest. Good location close to old town Madrid and shopping area. Professional staff willing to help. Not a bad choice at all. You can do a lot worse in Madrid, my dream city.

Helpful?
Thank SuperFlav
Oslo
1 review
Reviewed 4 days ago NEW

I really enjoyed my stay at Urban Hotel. First class hotel with first class service and very centrally located. The staff was very nice and servichinded. The room was very clean and with good space. Can recommend.

Review collected in partnership with this hotel

Helpful?
Thank OyvindHansen
Boston
Level Contributor
94 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed 1 week ago

Spent 2 nights at the Urban with my husband. This hotel is in a fantastic area for exploring the city. Front desk staff were efficient and helpful. Our room was clean and modern with a nice big comfortable bed... However, it's important to note that the room was small and also very "dark". Shower and bath area was sufficient for... More 

Helpful?
Thank suzyjacuzzi
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager More 

London, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago

Very helpful staff. Great location. very nice art exhibition - it came as a nice surprise. The only reason I gave 4 instead of 5 is I found the room decoration very very dark-- such a nice hotel- room decorations could be a bit more lighter

Helpful?
Thank BerfuSarala
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you very much for choosing us for your last stay in Madrid. We are really glad to know that you had a pleasant stay with us and we thank you for your kind comments and remarks about our service. We hope to host you soon, Kindest regards Antonio Martín Assistant Manager More 

london
Level Contributor
220 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 1 week ago

As stated, excellent location and very charming, helpful staff. Short walk to museums and markets. Five minutes from Sol metro and some excellent restaurants and tapas bars within a couple of minutes walkl.. Despite costing about 250 euros a night our room was rather small - we had to edge round each other to get round the bed. For my... More 

Helpful?
Thank verity1
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Guest, Firstly, we would like to thank you for taking the time to write this review on TripAdvisor. We are delighted to know that you enjoyed your stay with us. We have taken note of all your comments in order to improve our services in the future. We look forward to welcoming you again Kind Regards Antonio Martín Assistant... More 

London
Level Contributor
153 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 weeks ago via mobile

Love this hotel Central, staff excellent. Went down to the restaurant for breakfast, had scrambled eggs with ham and cheese, excellent! Room wonderful as ever, clean, great decoration, antique Buddha in a glass case in my room, very cool. Stay, it's excellent. Great view from the roof too.

Helpful?
Thank BarnsburyTraveller
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Guest, Thank you very much for posting such a good comment about the service and in general about the hotel. All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel . We hope to see you again. Best regards, Antonio Martin Ortega Assistant Manager More 

West Vancouver, Canada
Level Contributor
219 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 3 weeks ago

Convenient location. Room is modern & clean. Almost all staff are extremely helpful & friendly. Complimentary drink coupons for use at Hotel's Bar given on arrival. The drinks arrived with tapas, with was a nice touch. Complimentary bottle of water & strawberries on the 2nd day of our stay. On the street behind the Hotel, there was a supermarket. Airport... More 

Helpful?
1 Thank Lraep
DireccionDerbyHotels, Dear guest, First of all I would like to apologize to you since I do not speak your language. Thank you very much for yo at Hotel Urban, responded to this review

Dear guest, Thank you very much for these kind comments posted in this website about us. We are pleased to know that you loved our hotel and the service provided by our personal. We always do our best to provide our guests a great stay with us. We hope welcoming you in Madrid again. Kindest regards Antonio Martín Assistant Manager More 

Vancouver, Canada
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 weeks ago

Nice hip hotel with great location. It's close to Mercado San Antonio and Mercado San Miguel. The rooms are quite small but very clean. The breakfast spread was excellent. They have a good selection of jams, cheeses, breads, fruits and food cooked to order

Helpful?
1 Thank gggds
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager More 

Cardiff-by-the-Sea, California
Level Contributor
11 reviews
5 hotel reviews
Reviewed 4 weeks ago via mobile

First class hotel. From accommodations to breakfast, the experience was first rate. Hotel bar very convenient and offered great tapas. A nice spot to either start or end your night. Easy walking to the Prado or Gran Via for shopping. When (not if) I return to Madrid, will definitely stay at Hotel Urban.

Helpful?
Thank Lori R
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for these kind comments about us. We are pleased to know that you loved our hotel, our breakfast and the service provided by our personal. We always do our best to provide our guests a great stay with us. Looking forward to welcoming you, Kindest regards Antonio Martín Assistant Manager More 

Cambridge, United Kingdom
Level Contributor
3 reviews
Reviewed 4 weeks ago

Luxurious hotel with modern and quirky style rooms. Junior suite was spacious decorated with art pieces. Bathroom was generous with Jacuzzi. Lovely staff quick to offer help when needed. Stayed here overnight in Oct 2016.

Helpful?
Thank prash d
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you very much for choosing us for your last stay in Madrid. We are really glad to know that you had a pleasant stay with us and we thank you for your kind comments and remarks about our service. We hope to host you soon, Kindest regards Antonio Martín Assistant Manager More 

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 

Additional Information about Hotel Urban

Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: $263 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#15 Romantic Hotel in Madrid
#16 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Urban staff and other travellers.
18 questions
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Dudley, United Kingdom
Braunton, England, United Kingdom
6 days ago
1 month ago

See all questions (18)

Questions? Get answers from Hotel Urban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are differences between the suites as far as size and views. Make sure to ask questions.”
 of 5 bubbles , 12 Oct 2016 | Read review
“paper thin walls, take white noise app or device”
 of 5 bubbles nfard11, 29 Sep 2016 | Read review
“Higher up rooms are better.”
 of 5 bubbles Toamz, 29 Sep 2016 | Read review
“Not a room on fifth floor below pool area..”
 of 5 bubbles BinksLondon, 20 Sep 2016 | Read review
“Some rooms are a bit dark. Choose one on a higher floor.”
 of 5 bubbles Travelbloke82, 7 Sep 2016 | Read review
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