Travelodge Madrid Alcala
Calle Santa Leonor 34, 28037 Madrid Spain
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#220 of 500 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Travelodge Madrid Alcala is a modern and functional new hotel located in a residential, commercial and business area of Madrid. The proximity to the Alcala Street, the Congress and Convention Centre (IFEMA) and the Barajas airport, plus nearby access to different public transport connecting the capital, making it the ideal choice for both the client traveling for business or for leisure travelers. The hotel has 98 spacious and modern rooms, fully equipped a Bar-Cafe, free unlimited Wi-Fi in public areas, vending machines and parking (surcharge). It is just 600 meters from the Ciudad Lineal metro station and 800 meters from Suanzes, with a direct line to the city center.
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Property amenities
Paid private parking on-site
Parking
Wifi
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Concierge
24-hour front desk
Paid wifi
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Vending machine
Non-smoking hotel
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Room features
Soundproof rooms
Air conditioning
Desk
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Portuguese
Location
74Somewhat walkable
Grade: 74 out of 100
136Restaurantswithin 1 km
11Attractionswithin 1 km
Contact
Calle Santa Leonor 34, 28037 Madrid Spain
Name/address in local language
Getting there
SuanzesMadrid Metro8 min
Ciudad LinealMadrid Metro8 min
Car HireSee all Madrid car hire
813Reviews27Q+A19Room tips
Reviews
Traveller rating
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- 49
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Most Recent
When I called to cancel and get my money back, they told me that it was impossible because it was Booking's responsibility, but Booking told me that it was the hotel's responsibility. The problem is that I did not complete and confirm the reservation, so they used my credit card information in an abusive way.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Pleasant hotel situated at the bottom of a hill but close enough to the metro. Very good menu del dia for lunch at El Placer del Bierzo which is just across the road going up the hill on right hand side of road. Burger King at the top of the hill. Do not book with Booking.com as you will not get the usual free wifi in your room, you will have to pay for it. Book direct with Travelodge.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Ángel Enguita Navarro, Marketing at Travelodge Madrid Alcala
Responded 5 days ago
Dear Barry, thank you very much for your kind words. We are pleased to read that your stay with us was enjoyable. From our side, it was a pleasure to serve you and we hope to see you soon on your next visit. Best regards. Travelodge - Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was mean rude but the hotel over all was really good and clean and nice and there was no noise no hassle just the staff was mean over all I rate 7 out if 10 thanks I just didn't like the staff thanks
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Ángel Enguita Navarro, Marketing at Travelodge Madrid Alcala
Responded 1 week ago
Dear guest, first of all thank you for your feedback. We were delighted to have you stay with us. We are sorry if the perception you received was not that of a dedicated and friendly staff, as I can assure you that this is the aim of all Travelodge staff. We hope you will give us another opportunity on your next visit to Madrid. Kind regards. Travelodge - Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this hotel because of the price for the New Year’s Eve. However it s far from the centre and it doesn’t have free Wi-Fi even thought they say it is free on website. Caution needed to have a hairdryer… some noise during the night. It was however clean and the staff is nice. But too expensive for the services available. Not to repeat.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Ángel Enguita Navarro, Marketing at Travelodge Madrid Alcala
Responded 2 weeks ago
Thank you very much Ilima for taking the time to give us a review. We are very happy to know that our staff and the cleanliness of the hotel were to your liking. At Travelodge we have a philosophy of always keeping prices low, so we do not include in the cost of wifi, although we do offer it in all public areas free of charge. We hope you will give us another opportunity in the future, best regards. Travelodge - Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good value hotel, rooms comfortable, clean and in good condition. Friendly, English speaking reception staff. Strange quirk is that despite literature there is no kettle, cups, coffee in the room. It's a 10 Euro deposit with reception, with fresh milk only being available in reception
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Ángel Enguita Navarro, Marketing at Travelodge Madrid Alcala
Responded 5 weeks ago
Dear Barry, thank you very much for your kind words. We were happy to have you with us. Although the rooms do not have a kettle, we do have a 24-hour cafeteria at your disposal. We hope to enjoy your company soon. Best regards. Travelodge - Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No wifi, ( need to pay) , no hair dryer. If you have a car, that will be good. Otherwise you need to walk 20 mins to reach Metro station. The weight machine for weigh the luggage , you need to pay. Consider it is a budget hotel with 70€ per night
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Ángel Enguita Navarro, Marketing at Travelodge Madrid Alcala
Responded 4 weeks ago
Dear guest, thank you for taking the time to give us your feedback. Although our hotel is not centrally located, it is well connected. We hope you will give us another opportunity. Best regards. Travelodge - Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst experience ever. I dont recomend this hotel for non-european people. At reception they will treat you bad. At the room, they wont resuppy toilet paper nor soup. And additionally, you have tu pay extra for a poor wifi service.
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Date of stay: November 2022
Value
Location
Service
Room Tip: Find another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Ángel Enguita Navarro, Marketing at Travelodge Madrid Alcala
Responded 30 Nov 2022
Estimado huésped, en primer lugar muchas gracias por haber dedicado su tiempo a darnos una valoración. Los comentarios de nuestros clientes son extremadamente importantes para nosotros. Sentimos, no obstante, que la percepción que ha recibido de nuestro personal no sea excelente. ya que éste es nuestro objetivo. Nuestro personal está formado bajo los más altos estándares de calidad y destaca por su amabilidad y buen servicio, como puede comprobarse leyendo otras reseñas. Si no tuvo esta sensación, sentimos el malentendido y confiamos en que nos dé una nueva oportunidad en el futuro. Estaremos encantados de hacer de su estancia una experiencia agradable. Reciba un afectuoso saludo. Travelodge - Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is pretty clean, however the rooms themselves don't even have a wardrobe or free WiFi in the room. The noise from other rooms is impactful, and you have to pay a deposit for the cheapest hair dryer ever. Ithe only plus is that you are walking distance from tube stop, ciudad lineal ..
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Ángel Enguita Navarro, Marketing at Travelodge Madrid Alcala
Responded 19 Oct 2022
Dear Cleo, we thank you for taking the time to rate us, as our main priority at Travelodge is to know the satisfaction and opinions of our customers. We are sorry to hear that your experience was not as satisfactory as we would have liked. With regard to the wifi we remind you that if you make your reservations through our website the wifi is totally free during your stay. As for the storage furniture, it is specially designed for our hotel chain, as we understand that a piece of furniture designed open, without doors, is a guarantee that it is always clean and the customer can check it at a glance. We regret your comments regarding noise from other guests, as we can assure you that all our rooms are soundproofed even above industry standards. It was a pleasure to have you here and we will certainly take note of the rest of your comments in order to continue to improve our customer service on a daily basis, as this is our raison d'être. We hope you will give us a chance during your next visit to the city of Madrid. Best regards. Travelodge - Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have booked a couple room and in the bathroom there was only one set of towel, the booking was with wifi but there was no free wifi, if we wanted we were supposed to buy and the minimum was a day for 4 euro, to finish the time I have been robed in Travelodge Madrid Alcala, I put the car in the car parking for les then 10 minutes only to put my luggage in and had to pay a full day parking of 8 euro. I will never stay in this hotel again.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Ángel Enguita Navarro, Marketing at Travelodge Madrid Alcala
Responded 19 Oct 2022
Dear Nobre, we thank you for taking the time to rate us, as our main priority at Travelodge is to know the satisfaction and opinions of our customers. We are sorry to hear that your experience was not as satisfactory as we would have liked. We regret your incident with the towels, but for another occasion please do not hesitate to notify reception and it will be solved immediately. Regarding the wifi we remind you that if you make your reservations through our website the wifi is totally free during your stay. We are sorry for your comments regarding the car park, but we would like to make it clear that there is a charge for bringing your vehicle into our car park. It was a pleasure to have you here and we will certainly take note of the rest of your comments in order to continue to improve our customer service day by day, as this is our raison d'être. We hope you will give us a chance during your next visit to the city of Madrid. Best regards. Travelodge - Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was surprised to see that I had to pay for an extra if I wanted to have wifi in my room, what the h..l!!!!!!! I have never seen something like this, for sure not in a 100 euros night hotel. This is just disgraceful
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miguel Ángel Enguita Navarro, Marketing at Travelodge Madrid Alcala
Responded 19 Oct 2022
Thank you for your review Alber. First of all we would like to tell you that it has been a pleasure to have you in our hotel. We are sorry that you had such an impression in relation to the price as we assure you that we have the best value for money in our area. With regard to the wifi we remind you that if you make your reservations through our website the wifi is totally free during your stay. Do not doubt that we take good note of the rest of your indications to continue improving day by day in our customer service as it is our raison d'être. We look forward to seeing you again soon. Travelodge - Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$51 - US$82 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridSan Blas - Canillejas / Simancas
NUMBER OF ROOMS
98
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Claim Your ListingTRAVELODGE MADRID ALCALA (S̶$̶6̶0̶) S$51: UPDATED 2023 Hotel Reviews, Price Comparison and 418 Photos (Spain) - Tripadvisor
Frequently Asked Questions about Travelodge Madrid Alcala
Which popular attractions are close to Travelodge Madrid Alcala?
Nearby attractions include La Estación Escape Room (0.9 km), Parque La Quinta de los Molinos (0.6 km), and Plaza de la Independencia (1.0 km).
What are some of the property amenities at Travelodge Madrid Alcala?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
Which room amenities are available at Travelodge Madrid Alcala?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Travelodge Madrid Alcala?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Travelodge Madrid Alcala?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Travelodge Madrid Alcala?
Conveniently located restaurants include Koldovinia, El Callejon De Alvarez Gato, and Restaurante Aranda Madrid.
Are pets allowed at Travelodge Madrid Alcala?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Travelodge Madrid Alcala?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to Travelodge Madrid Alcala?
Many travellers enjoy visiting Royal Palace of Madrid (7.3 km), Plaza Mayor (6.8 km), and Museo Cerralbo (7.2 km).
Is Travelodge Madrid Alcala accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.