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Hotel Indigo Madrid - Gran Via, an IHG Hotel

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Calle Silva 6, 28013 Madrid Spain
E-mail hotel
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Traveller (693)
Room & Suite (223)
Dining (100)

About

#150 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Saltwater pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Telephone
Laptop safe
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, French, Russian, Spanish and 2 more
1226Reviews60Q+A100Room tips
Traveller rating
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Most Recent
Lorann H wrote a review Oct 2022
Minneapolis, Minnesota165 contributions101 helpful votes
We chose this hotel to have a room with king bed and great location. The service was always excellent and friendly. The room wasn’t huge but worked for our 3 days of tourist wanderings. The only downside was on the 2nd floor you could at times hear the street noise at night. But may not be as bad if had a higher floor. The rooftop bar was nice to check out for an evening, it was very popular spot.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Francisco Arroyo, Owner at Hotel Indigo Madrid - Gran Via, an IHG Hotel
Responded 1 week ago
We appreciate reviews like yours because they help us to improve every day, we hope that if you come back to Madrid you will stay with us again. best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ruud19811 wrote a review Jun 2021
Dubai, United Arab Emirates27 contributions44 helpful votes
Hotel's Favourite
Although it was a challenge to find the parking the hotel was amazing! Rooms very nice, breakfast great but best of all were the employees. Super friendly and great support in everything. From breakfast to advise for diner from having a drink in the bar to advise for activities! Great rooftop bar with a lovely refreshing cold small pool!
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jack wrote a review Oct 2022
Brussels, Belgium4 contributions2 helpful votes
+1
Centrally located, room tiny but ok. Forget about the rest. ! Undersized breakfast restaurant. 30’ minimum waiting before you can even get seated. 1 coffee machine , empty trays 2 hours before closing time Poor organization. Never again Hotel staff informed and didn’t even care. Definitely not worth the price. Should not be listed under IHG branding with such a poor service and unfriendly staff
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Hotel Indigo Madrid - Gran Via, an IHG Hotel
Responded 23 Oct 2022
Hi Explore08197778394, It's a delight for us to host your stay. We appreciate you for choosing the IHG® Hotels and Resorts properties as your travel partner. Thank you for sharing your experience. I hope you had a great time in Madrid. I am sorry to learn what happened during your stay. I've shared your feedback with our management team as a reference for improvements needed. I've also sent you a private message to discuss this further. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keith P wrote a review Sep 2022
Southwest Finland, Finland379 contributions182 helpful votes
We arrived after booking five nights with evening meal and breakfast, but were immediately disappointed to learn that the restaurant was closed. After a long arduous journey a hot a.la-carte meal would have been ideal but all that was available were bar snacks that were the everyday substitute for what we had expected. The receptionist Roma, apart from imparting disappointing news, was pleasant and welcoming and mention must be made of Christian in the bar whose humour and service made the poor meal substitute so much more enjoyable. The room was small and had an outlook that one would a draw comparison with a prison cell and oddly shaped but had all the amenities we required and a shower that functioned precisely as it should. The rooftop pool was only large enough for one to swim energetically and the water was considered cold. The gym, although visually fully equipped had cycle machines that creaked and squeaked and in need of service while it would have been nice to be able to control the unwanted blaring music from the tv screen. Buffet breakfasts (served in the closed restaurant) had everything one would require and was ably operated and administered by Frida. One should be aware that when Christian was not on duty in the bar to provide a service for the bar snack substitutes, the level of competence dropped considerably - waiting over an hour for a club sandwich was certainly not acceptable...With so much competition in the centre of the city I think this hotel, although in a super location, needs to upgrade its services and facilities to deliver what is on the label
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Room Tip: Pay extra if you would like natural light in the room..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Hotel Indigo Madrid - Gran Via, an IHG Hotel
Responded 11 Oct 2022
Hi Keith P, Thank you for your review and for choosing our Hotel Indigo Madrid - Gran Via for your accommodation needs. It's a pleasure to have you as one of our valued guests! We're committed to providing you with the best overall experience. I'm sorry we've missed the mark. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. We look forward to seeing you again on your future trips and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew wrote a review Sep 2022
1 contribution1 helpful vote
Nice hotel in a fantastic location. What really stood out to me was the service. Although we were too tired to enjoy, We received an unexpected bottle of wine. We also requested a taxi for early in the morning, 4:00 A.M. and the driver was professional and prompt. The room was comfortable and clean. Thanks!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Sharon wrote a review Sep 2022
1 contribution
I organized a group of 40 attendees to visit Madrid and I chose Indigo out of a list of hotels sent to me. This was the best selection I could have made! The service from the first email starting the conversation, until we left was amazing, anything we needed we got. The staff is the nicest, the rooms were just right, and ofcourse most importantly prime location. Great price, great atmosphere-loved sitting every evening for a drink on the rooftop. I recommend to anyone visiting Madrid.
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Date of stay: September 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Deryck F wrote a review Sep 2022
Dublin, Ireland353 contributions212 helpful votes
A lovely hotel in a great location! Our room was not huge but it was well designed, clean and well equipped. The air conditioning was quietly efficient, the bed was comfortable and the bed linen soft so we slept really well The breakfast buffet, while a little expensive at €20, offered a good selection with a choice of hot sides to order. The rooftop bar was lively and good value compared to some others in the city. All the staff were friendly and professional. I'd happily stay again!
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gorgeous220 wrote a review Sep 2022
Las Vegas, Nevada56 contributions19 helpful votes
Great location. Steps away from Gran Via and close to Hop On hop Off, metro, buses, palacio Real , Almudena etc…great customer service: the staff is kind and ready to help with anything you need. In my case I need a cool room and a fan. Immediately they showed up to my room with a fan. Madrid was so hot, but they made it better. The bar on floor 12: spectacular way to end your day. We enjoyed a few drinks, a nice breeze and fantastic views. I so loved this hotel!
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Date of stay: September 2022Trip type: Travelled with friends
Room Tip: There is parking and if you do not have a car don’t sweat it. There are plenty of taxis passing...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LFJO wrote a review Sep 2022
11 contributions
Location good, around the corner if gran via but extremely loud. I prefer quieter neighborhoods like the areas from Chamberi to Salamanca. Inner court room quiet but claustrophobic as courtyard is tiny and no air or daylight available. Terrace nice, pool seems big on pictures but is small. Good view and good vibes on terrace. Staff is very friendly, some a bit slow.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Hotel Indigo Madrid - Gran Via, an IHG Hotel
Responded 19 Sep 2022
Dear LFJO, Thank you for choosing our hotel while visiting Madrid and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I am very sorry that you did not experience an exemplary stay due to the noise from the street. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the location of our hotel, the nice terrace and the service of our staff was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Warby wrote a review Aug 2022
Bicester, United Kingdom3490 contributions914 helpful votes
Great location and fantastic staff from reception to the rooftop bar and to the breakfast buffet. Check in and out quick and friendly. Service and views/atmosphere in the rooftop bar great. Breakfast buffet was also excellent. Large comfortable well appointed room
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Events Indigo, Dueño at Hotel Indigo Madrid - Gran Via, an IHG Hotel
Responded 18 Aug 2022
Thank you for your comment, it is always nice for us to have you as a guest. greetings
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$141 - US$204 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridGran Via / Palacio / Centro
NUMBER OF ROOMS
88
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HOTEL INDIGO MADRID - GRAN VIA, AN IHG HOTEL: UPDATED 2022 Reviews, Price Comparison and 1,095 Photos (Spain) - Tripadvisor

Frequently Asked Questions about Hotel Indigo Madrid - Gran Via, an IHG Hotel
Which popular attractions are close to Hotel Indigo Madrid - Gran Via, an IHG Hotel?
Nearby attractions include Gran Via (0.1 km), Mementorium (0.2 km), and Gula Gula (0.10 km).
What are some of the property amenities at Hotel Indigo Madrid - Gran Via, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Indigo Madrid - Gran Via, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo Madrid - Gran Via, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Indigo Madrid - Gran Via, an IHG Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Indigo Madrid - Gran Via, an IHG Hotel?
Conveniently located restaurants include Oven Mozzarella Preciados, Sakale, and GastroVía 61.
Are there opportunities to exercise at Hotel Indigo Madrid - Gran Via, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hotel Indigo Madrid - Gran Via, an IHG Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Madrid.
Are any cleaning services offered at Hotel Indigo Madrid - Gran Via, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Indigo Madrid - Gran Via, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Indigo Madrid - Gran Via, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, Russian, Polish, and Romanian.