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Petit Palace Puerta Del Sol

Traveller (308)
Room & Suite (343)
Dining (54)
  • Excellent35%
  • Very good44%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“puerta del sol”(58 reviews)
“great location”(57 reviews)
“la mallorquina”(3 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Wheelchair Access
3 Star Hotel
All hotel details
30 Apr1 May
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,099)
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All reviewspuerta del solgreat locationla mallorquinanice and clean hotela lot of noisethe heart of the citystreet noiserooms are modernglass doorsan miguel marketgreat showerwalking distancethin wallshop on hopfamily roommain sightssmall hotel
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171 - 175 of 277 reviews
Reviewed 22 June 2015

My husband and I visited Madrid during June 2015. I had stayed at a Petit Palace hotel in Madrid during 2010 and was happy with my stay so that's why I decided to return. It seemed as if the rooms had not been cleaned since...More

1  Thank LeslieACE
Response from David B, Director de Recepción at Petit Palace Puerta Del SolResponded 25 June 2015

Dear LeslieACE, first of all we want to thank you for taking the time needed in share your feedback. we regret that this time your stay wasn't so nice as we have wished. Regarding your review, we want to let you know that our rooms...More

Reviewed 3 June 2015

ABSOLUTELY RIDICULOUS !! Yes that's what i would like to call my stay at the Hotel. The rooms are in a desperate need of upgradation. The shower cabin sliding door use to fall every time we use to slide it close it.The worst were the...More

3  Thank Pathik1979
Response from David B, Director General at Petit Palace Puerta Del SolResponded 5 June 2015

Dear Mr Shah, first of all we want to thank you for taking the time needed to send us your rating and review. Regarding your coments about our description on the website, we want to let you know that the pictures hosted was taken after...More

Reviewed 26 May 2015

with great connection via metro, walking distance from Plaza Mayor and Mercado de San Miguel and lots of similar great places to spend Your time; not to mention the museums in (bigger) walking distance ;)More

1  Thank The_Protagonist
Response from David B, Front Office Manager at Petit Palace Puerta Del SolResponded 10 June 2015

Dear The_Protagonist, thank you very much for publihs your comment and rating concerning your last stay in our hotel. We are very glad to know that you have enjoyed the city due to our great location. Hoping to welcome back you soon. Best regards David...More

Reviewed 24 May 2015

Cute little hotel in the perfect location. Helpful and friendly staff and locals. Easy to get from airport to hotel and back at a flat rate of €30 each way. Breakfast is €10 each but it isn't worth it as it's down in the basement...More

2  Thank Jayde B
Response from David B, Front Office Manager at Petit Palace Puerta Del SolResponded 10 June 2015

Dear Jayde, thank you very much for your rating and review. We are very glad to know that you have enjoyed your stay with us. As you well said, our location is perfect to visit the most important places in the city. We hope to...More

Reviewed 20 May 2015 via mobile

Location for this hotel couldn't be better. Just next to Puerta del Sol it is close to main tourist attractions, shopping streets and business. The hotel itself is ok. Rooms are nicely decorated, but smallish. Aircondition is working good as well as free wifi. Noice...More

1  Thank JarCee
Response from David B, Director de Recepción at Petit Palace Puerta Del SolResponded 27 May 2015

Dear JarCee, thank you very much for your review about our hotel regarding your last stay. We are very glad that you have found our hotel a good choice when you are travelling to Madrid, as we have an amazing location. We hope to welcome...More

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Awards & Recognition
Certificate of Excellence
Top amenities
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Price range
US$124 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Price range
US$124 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (308)
Room & Suite (343)
Dining (54)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Expansive plazas, local and foreign crowds, street
performers, colorful lights, window shopping,
restaurant signs promising the best paella, ham, and
churros con chocolate- this is downtown Madrid, a
collection of plazas interconnected by a network of
side streets. Some of these side streets are wide
pedestrian shopping routes, and some are hidden, so
it's possible to duck in and out of the bustle as
Questions & Answers
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30 July 2017|
AnswerShow all 3 answers
Response from Luis Francisco C | Reviewed this property |
The bathroom doors are fully frosted. As well as the one surrounding wall to the bathroom. It's a bit of an odd feeling though. I'd still suggest staying at a higher end hotel. My experience wasn't all that satisfactory.
Lydia R
4 June 2016|
AnswerShow all 4 answers
Response from Leticia G | Property representative |
Dear all: Thank your for taking your time to share your opinion about Petit Palace Puerta del Sol. H R, in all of our rooms there are minibar and air conditioning since April and it depends of the weather but maybe till... More
Google Translation
15 February 2016|
Response from Tejas_13 |
I've booked this hotel for family trip, but now worried because of your last two reviews about smell in family rooms and leaks in toilets
Room Tips
"Avoid a corner room--large column takes up a lot of space."
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"Try to get a floor higher up"
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"Ask for a higher floor less noise."
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"Best location"
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