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Room & Suite (399)
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About

#145 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Located in the heart of Madrid, Novotel Madrid Center is an ideal hotel to enjoy the city. 12 KM from the airport Madrid Barajas and strategical situation to Atocha Train Station, 5 minutes walking distance to the emblematic Retiro Park, The surroundings of the hotel include the main landmarks of the city such as Puerta de Alcalá, the golden Mile shopping district or Prado Museum. The hotel features 790 rooms, summer season swimming pool, rooftop terrace, gym and meeting spaces.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish
2549Reviews108Q+A81Room tips
Traveller rating
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Nomad48583864035 wrote a review 26 Nov
Rooms were very well cleaned and sanitized . Furnitures were also well polished and maintained . Staffs were also very professional and helpful thanks to Aniket from housekeeping for taking care of our room very nicely.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kris E wrote a review Apr 2022
Antwerp, Belgium26 contributions26 helpful votes
Hotel's Favourite
Hotel is not too far from the city center, close to the metro. Walking towards the center is possible ( about 2.5 km). 200 meters from airport bus stop. Nice spacious rooms, excellent breakfast. Family friendly. Friendly staff. Lots of restaurants in the neighbourhood ( less touristy )
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
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This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Lucía Salcedo, Guest Services / Front Office at Novotel Madrid Center
Responded 28 Apr 2022
Dear friend, We very much appreciate your message regarding your stay at Novotel Madrid Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMcenter
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
drew d wrote a review 20 Nov
Beacon, New York447 contributions165 helpful votes
I stayed here 1 night while on a group tour, room 811. The room was quiet and clean, no problems. The buffet was your typical international buffet, eggs, sausage, bacon, rolls, fruit, yogurt, cereals, lunch meats, cheese, etc.
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Erika M wrote a review 14 Nov
Excellent place to stay in Madrid, the location, the accessibility, and of course the comfort. We always stay there every time we go. It is like being at home. I specially love the breakfast and the bar.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sherpa2286 wrote a review Oct 2022
Alpharetta, Georgia534 contributions192 helpful votes
I was part of a tour group that used this hotel. Check-in was quick and the room was very nice and in great condition. They do a really nice job for breakfast at this hotel. Staff was very friendly. You can walk to a number of nice restaurants due the the central location.
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Date of stay: October 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Neenals wrote a review Oct 2022
162 contributions113 helpful votes
On arrival the reception staff checked me in swiftly enough. On getting to my room I noticed they had given me a twin when I'd specifically booked a queen. As I was at the hotel for a full week I decided I needed to change rooms and they got me another room with a double bed. No help was provided moving rooms I had to drag everything around myself and bring the old key back to reception. Room was spacious, comfy enough bed but the pillows were way too soft for my liking and you can feel the divide between the two beds that are pushed together. Shower was okay, not very powerful but good enough. Nice Ritual amenities. Iron and ironing board, coffee making facilities in the room. WiFi was excellent. Laundry service was outstanding.. put it in in the morning and by afternoon or put in after 3pm and back my afternoon the next day. All items were well cared for, washed, ironed, folded in bags or hung. Restaurant staff were pleasant, a la carte style dining was nice food for dinner. Breakfast not so much, buffet style, very busy, crap coffee and food felt like it had been left out to go stale. It's not refreshed often enough and open to being sneezed on.. not ideal in a post pandemic world. Couldn't find any room service option which was frustrating as when you travel a lot you don't always want to dress to eat out. Great poke take out nex door - Urban Poke - so got food from there most nights in the end. Gym small but open 24 hours and I managed to find a good pay as you go gym just 20min walk from the hotel.. Basic Fit Goya for anyone interested.. so didn't matter the hotel gym was so basic. Negatives.. other than breakfast... if you've ever stored anything in a big warehouse storage place you'll understand what I mean when I say the hotel feels like a storage unit. Rooms are all numbered like you'd expect to find in these storage units. Very cold feeling hotel, smells funny in the room corridors and lifts are stupidly slow.. like crazy slow and sometimes just didn't even work. Worst lifts I've ever had to encounter anywhere. They say they are 4* I'd probably only grade it 3*. They are missing the basic facilities I'd expect a 4* to have, it definitely doesn't have a 4* vibe..
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DayTrip646667 wrote a review Sep 2022
1 contribution
Excellent The reception personnel were very friendly and helpful when we checked in. Also were always there willing to help with all our necessities. Breakfast was excellent also, very complete and for everyone tastes and needs. Thank you very much.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
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Location
Cleanliness
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This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Response from Lucía Salcedo, Guest Services / Front Office at Novotel Madrid Center
Responded 28 Sep 2022
Thanks a lot for you kindly comment, it is always a pleasure to receive positive feedback. We would love to receive you again back soon, and thank you for sharing your experience with us. Best wishes from Madrid, @NovotelMcenter
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Premila s wrote a review Sep 2022
9 contributions
+1
If your looking for a weekend away to Madrid then look no further and choose the Novotel Madrid in the city center. The hotel is lovely and clean, the room are decent sizes and the shower is awesome. A special thank you to the hotel receptionist 'Sasha' who made our short weekend break amazing. Not only was she helpful and friendly she advised on historical points to see, advised how to travel around the city. The breakfast bar is spolit for choice and the hotel is only 20 minutes away by taxi to the airport T4, €30 a great price. The hotel provides complimentary water and housekeeping is great. This hotel has a lovely roof top bar and the food up there is amazing. Definitely worth all it's stars and the food is an excellent price. This is a great hotel in terms of location and access to both historical venues and shopping. While here we tried various foods such as Spanish, Indian, Thai and English . The people are friendly and getting around by metro is easy, or rentable scooters or bikes. The tour bus is also one to do, I went for my daughter's 16th and we all had a fabulous time .... also 20 minutes by tour bus to the Royal Madrid Stadium.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lucía Salcedo, Guest Services / Front Office at Novotel Madrid Center
Responded 28 Sep 2022
Gorgeous!!! It´s amazing to start the day reading your message, thank you so much for the time spended. Also thank you for choosing us in Madrid in that special date for your daughter, we would love to receive you again back soon. Kind regards and best wishes from your hotel in Madrid, @NovotelMcenter
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarika B wrote a review Sep 2022
london89 contributions40 helpful votes
From check in (what a beautiful lobby and entrance courtyard) to breakfast to pool and bar staff - the service was simply outstanding. Our children loved the gifts at check in and breakfast and we really appreciated breakfast staff letting us know when items had been restocked. The lifeguard at the pool was super helpful, offering spare goggles to a child who had forgotten them. The childrens' sofa beds were made with horrible brown blankets and we asked for quilts or duvets like the normal beds. This was done within minutes! Loved the daily complimentary water in the room. Hotel were very efficient in replying (within minutes) to our request for a quiet room and answering pre reservation questions. City Centre is a good 40 min walk away but if you turn right out of the main entrance and then take the 1st right you'll hit a pedestrianised stretch full of cafes and restaurants.
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Date of stay: August 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lucía Salcedo, Guest Services / Front Office at Novotel Madrid Center
Responded 13 Sep 2022
Dear Sarika, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ne1lC wrote a review Sep 2022
London, United Kingdom3 contributions3 helpful votes
Good hotel and Location and basic immeneties and facilities. Staff are super friendly and helpful. The have apool and Gym, but ridiclous opening times so you cannot really use the gym in the morning or swim after work. Rooms are ok, but with the tiniest window so not enough natural light. Its good for a quick stop, but Madrid is beautiful with some amazing hotels so do your research.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lucía Salcedo, Guest Services / Front Office at Novotel Madrid Center
Responded 6 Sep 2022
Thank you for sharing your experience, it is always a pleasure to receive guests feedback. Sorry for the inconveniences with opening times of our pool (11am- 08pm), but... don´t know what could happend with our gym? It´s always open 24/7 for guests. Thanks again for the time spended in your sincerely words. Kind regards from Madrid, @NovotelmCenter
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$120 - US$180 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Convencion
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Goya / Barrio de Salamanca
NUMBER OF ROOMS
790
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NOVOTEL MADRID CENTER: UPDATED 2022 Hotel Reviews, Price Comparison and 1,196 Photos (Spain) - Tripadvisor

Frequently Asked Questions about Novotel Madrid Center
Which popular attractions are close to Novotel Madrid Center?
Nearby attractions include Museo Casa de la Moneda (0.3 km), Palacio de los Deportes (0.2 km), and Micuari Arte & Diseño Mexicano (0.4 km).
What are some of the property amenities at Novotel Madrid Center?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Madrid Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Madrid Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Madrid Center?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Novotel Madrid Center?
Conveniently located restaurants include Sibuya Urban Sushi Bar Madrid C/ibiza, Empanadas Malvon, and Restaurante La Gaditana.
Are there opportunities to exercise at Novotel Madrid Center?
Yes, guests have access to locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Novotel Madrid Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Madrid Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Madrid Center?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Novotel Madrid Center?
Many travellers enjoy visiting Royal Palace of Madrid (3.5 km), Plaza Mayor (3.0 km), and Museo Cerralbo (3.6 km).