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AC Palacio Del Retiro, Autograph Collection

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#77 of 447 Hotels in Madrid
Certificate of Excellence
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AC Palacio Del Retiro, Autograph Collection
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473 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

Just spent 4 days at this exceptional hotel. Firstly the service is top-notch, every single person we came into contact with exceeded expectations and that is a big deal for us. Then location, directly across from Retiro and walking distance to everything, from the Prado to Calle Serrano. Also a short ride to the Atocha train station. We had a... More 

Helpful?
Thank Denise M
San Diego
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

We stayed at this beautiful hotel that is conveniently located next to Retiro Park this month. The hotel is an elegant balance between modern and old, and the rooms have the original crown molding on the ceilings combined with all the luxuries of a modern hotel. The staff are all very friendly and helpful, and made our stay very enjoyable.

Helpful?
Thank Darryl G
Ashville nc
Level Contributor
3 reviews
Reviewed 2 weeks ago

Great staff, fantastic location, clean, absolutely beautiful Hotel! Doesn't hurt that we were upgraded to a suite! It pays to be Marriott/Starwood frequent guests!!! Be loyal its Royal! Stay in the Palacio! Decadent!

Helpful?
Thank Kglachance
Pittsboro, North Carolina
Level Contributor
92 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 weeks ago

Please read my profile for my biases. Note: I rarely give a rating of five. Madrid was our last stop on a two week vacation in Spain, and we spent four nights here. It was wonderful. The hotel is right next to the large Parque del Retiro which you can think of as the Central Park of Madrid. It is... More 

Helpful?
Thank Sortova
Ventura, California
Level Contributor
7 reviews
3 hotel reviews
Reviewed 20 October 2016

Fabulous small quiet hotel. Centrally located near Retiro Park, close to museums and a short walk to transportation. Food service was wonderful and the staff was friendly and helpful. Loved the atmosphere.

Helpful?
Thank Judy H
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Judy H, I would like to thank you for having chosen AC Palacio del Retiro Autograph Collection Hotel and for having taken some of your valuable time to share your experiences with us. It is a real pleasure for us to know you enjoyed your stay with us. We are looking forward to the pleasure of welcoming you back... More 

Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 October 2016 via mobile

Deserves its five star designation! Great location across from the Retiro Park, which was great for a morning run and an evening stroll. Staff were responsive with great dinner and tour recommendations. Located within walking distance to the art museums and Plaza Mayor shopping. Welcoming staff of Sylvia. Maria, Sergio and others made our stay very personal. Enjoyed the continental... More 

Helpful?
Thank Laurel Y
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Laurel Y, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team... More 

Plano, Texas
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 October 2016 via mobile

Madrid was the first stop on our two week vacation through Spain and Italy. The location was perfect. Walking distance to museums, shops, restaurants and directly across the street from Retiro Park. My husband is Platinum Marriott rewards member, so we received a lovely room upgrade. Large suite with sitting area and table, park view, large bathroom with double sinks.... More 

Helpful?
Thank MJE2013_13
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear MJE2013_13, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

Cedar Rapids, Iowa, United States
Level Contributor
107 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 13 October 2016

My husband and I stayed 5 nights at this hotel 2 weeks ago. Part of our stay was points and part we paid for. The hotel was fabulous. Our room was HUGE!! The room was very modern, while the rest of the hotel is antique. We over looked the park across the street. The bathtub was so big, I could... More 

Helpful?
Thank Toni H
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Toni H, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through the Trip Advisor With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team... More 

Palm Coast, Florida
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2016

Centrally located this hotel is in a really neat building. I found the staff to be very friendly and helpful. If you want a quick tour of Madrid a Hop on Hop off bus stop is across the street making it very handy. There are many little bars and restaurants within walking distance where you can have some tapas.

Helpful?
Thank jjimene4
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear jjimene4, I would like to thank you for having chosen AC Palacio del Retiro Autograph Collection Hotel and for having taken some of your valuable time to share your experiences with us. It is a real pleasure for us to know you enjoyed your stay with us. We are looking forward to the pleasure of welcoming you back to... More 

Reston, Virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 October 2016 via mobile

The hotel has a great location. The staff was ok certainly not exceptional. If you are using Marriott points we got the feeling as though the service was subpar. The continental breakfast was ok nothing special. We will not return as there are so many wonderful choices in Madrid. We loved Madrid just not the hotel.

Helpful?
2 Thank Mimi10s

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Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 

Additional Information about AC Palacio Del Retiro, Autograph Collection

Address: Alfonso XII Street, 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: $336 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#7 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#60 Luxury Hotel in Madrid
#81 Romantic Hotel in Madrid
#97 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Palacio Del Retiro, Autograph Collection staff and other travellers.
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Questions? Get answers from AC Palacio Del Retiro, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the upgrade view! It's worth it!”
 of 5 bubbles Kglachance, 21 Nov 2016 | Read review
“Ask for a room overlooking the park.”
 of 5 bubbles ToniH870, 13 Oct 2016 | Read review
“Our room was comfortable with a very nice bed. The bathroom is great.”
 of 5 bubbles MASHAwam, 19 Jul 2016 | Read review
“ask for an upgrade - they upgraded us automatically without asking”
 of 5 bubbles S7924DCdonnas, 8 Jul 2016 | Read review
“There are different rooms and sizes so if you don't like your room ask to change.”
 of 5 bubbles SharonD913, 21 Jun 2016 | Read review
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