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AC Palacio Del Retiro, Autograph Collection

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#98 of 445 Hotels in Madrid
Certificate of Excellence
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AC Palacio Del Retiro, Autograph Collection
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493 Reviews from our TripAdvisor Community

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Showing 418: English reviews
Reviewed yesterday NEWvia mobile

I wasn't sure what to expect as I normally stay at the Ritz or Four Seasons hotels but find the staff at this hotel to be LOVELY and very, very helpful! The hotel has 6 floors plus a spa & fitness center. 50-ish rooms so each floor has about 8 rooms and is very quiet! I got a standard room...

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Helpful?
Thank TheFordFamily
Chicago, Illinois
Reviewed 5 days ago NEW

Great location and staff at this small, former palace that is in a great location for exploring Madrid. The rooms are spacious and quiet while outside, the best parts of Madrid are at your fingertips.

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Thank TroubadourBCN
Portland, Oregon
Reviewed 6 days ago NEW

We had a very nice stay at the AC Palacio del Retiro. Our room was quiet, spacious and had good storage for our luggage. Two sinks in the bathroom was a pleasant convenience for me and my wife. After we checked out and went to the train station, I discovered that my passport was missing. I contacted the Hotel and...

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Thank Menschman_J
Fort Lauderdale, Florida
Reviewed 1 week ago

I've traveled here twice and loved it both times. The rooms have great character - some are small and some are large (small but functional bathrooms) but the service really sets it apart. We requested tickets to see Real Madrid and the team at the front desk did everything to make it happen (and it didn't cost us an arm...

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Thank stephsamps
Delray Beach, Florida
Reviewed 2 weeks ago

The hotel is beautiful. It is located directly across the street from El Retiro Park. The park is fabulous for running on trails or walking. The hotel room was spacious with a very large bathroom. We were a couple of floors off the street so it was very quiet. It is a romantic hotel because of its history and decor....

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Helpful?
Thank Catito C
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Catito C, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. We are glad to hear that you not...

Falls Church, Virginia
Reviewed 2 weeks ago

Gorgeous historic mansion with charming rooms. Across the street from Parque el Retiro attractions and an easy walk to the Prado museum for tourists. In the financial/commercial district for business travelers. Marriott membership reward points made it affordable on a budget. Staff was very helpful when I had a problem with some tickets (not related to the hotel.)

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1Thank OldTravelFool
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear OldTravelFool, I would like to thank you for having chosen AC Palacio del Retiro Autograph Collection Hotel and for having taken some of your valuable time to share your experiences with us. It is a real pleasure for us to know you enjoyed your stay with us and that our staff was helpful regarding your inquiries. We are looking...

Spring, Texas
Reviewed 2 weeks ago

Great Location, perfect for getting to and seeing the main spot in Madrid. The park is across the street and most all locations you would want to go see are within a 25 minute walk or less. Plaza de Santa Ana is close buy with many restaurant choices and less tourists that the Plaza de Mayor. Hotel is in position...

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1Thank Franc379
Fountain Valley, California
Reviewed 4 weeks ago

It was an old palace own by the duke family converted to a hotel. Breathtaking architecture, centrally located in the historic district,in front of the Retiro park as huge as Central Park of New York close to Hotel Ritz and hotel Palace the two most famous and fanciest hotels in Spain. Very nice staff who tries very hard to please...

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Thank AiPhuongDiane
Reviewed 4 weeks ago

Extraordinary hotel perfectly located in Madrid. I was able to arrive in Madrid and check in early... a shower, a walk in the park across the street, and a quick nap and I was ready for exploring. Hotel is very well located. Rooms are beautiful. Staff amazing. American style breakfast available if that is your preference. A great base camp...

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1Thank Jeff L
Reviewed 4 weeks ago via mobile

Low service; bad smell in rooms; expensive ; weak breakfast; never come back here. I never experienced such a terrible 5 stars hotel. Worst quality for rooms can be find here. For a platinum elit member they welcome with mineral water. No conciueg...

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Helpful?
Thank Hamed F
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Hamed F, You indicated in your comment that your stay with us was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction and unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional...

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Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 

Additional Information about AC Palacio Del Retiro, Autograph Collection

Address: Alfonso XII Street, 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: $318 - $591 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#8 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#70 Luxury Hotel in Madrid
#80 Romantic Hotel in Madrid
#95 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Palacio Del Retiro, Autograph Collection staff and other travellers.
14 questions
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Questions? Get answers from AC Palacio Del Retiro, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to the front desk about your need , they will accommodate you .”
 of 5 bubbles AiPhuongDiane, 19 Jan 2017 | Read review
“My room has a view on the park across the street... beautiful view”
 of 5 bubbles W5896QVjeffl, 19 Jan 2017 | Read review
“I saw two rooms and both looked great”
 of 5 bubbles MaggieD405, 18 Jan 2017 | Read review
“Go for the upgrade view! It's worth it!”
 of 5 bubbles Kglachance, 21 Nov 2016 | Read review
“Ask for a room overlooking the park.”
 of 5 bubbles ToniH870, 13 Oct 2016 | Read review
5 of 5