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Hotel Palacio Del Retiro, Autograph Collection

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Alfonso XII Street, 14, 28014 Madrid Spain
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Traveller (274)
Room & Suite (128)
Dining (22)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#103 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Banquet room
Meeting rooms
Spa
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Fireplace
Minibar
Flatscreen TV
Hair dryer
Bathrobes
Housekeeping
Room service
Safe
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Boutique
Languages Spoken
English, French, Spanish
Hotel links
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668Reviews27Q+A90Room tips
Traveller rating
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Most Recent
Jorge W wrote a review Nov 2022
State of Rio de Janeiro379 contributions137 helpful votes
Excelent option for Madrid!; two blocks from Paseo de la Castellana,in the hard of Madrid. Very elegant, very comfortable rooms and bathrooms, all details covered, excelent service at the reception desk and room service. Great, great breakfast, is like lunching, with extremelly eficient and kind service. Congratulations!
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: enjoy the great breakfast as much as you can
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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shawn t wrote a review Aug 2022
Antioch, Tennessee26 contributions48 helpful votes
Hotel's Favourite
This hotel was great. The location was great. The room was very spacious. And what can I say about the staff. Absolutely superb. The breakfast buffet and all that amazing fresh fruits were delicious.!!!
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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foodiebob64 wrote a review Nov 2022
10 contributions10 helpful votes
Excellent location near the Prada Museum and Retiro Park. Our suite was comfortable with a modern bath that was spacious. This hotel has a small boutique feel. Guillermo at the front desk was extremely helpful and pleasant. All of the staff are very friendly and anxious to please, but we happened to arrive when Guillermo was at the front desk, and we continued to ask him our questions, and he was most gracious in answering them.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Check the configuration of the rooms if you have a preference. Some rooms on the lower floors...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Melanie S wrote a review Oct 2022
Naples99 contributions74 helpful votes
This was the perfect location and perfect hotel in Madrid. We could walk to all the museums, very safe and beautiful neighborhood. The lobby is small, but the breakfast dining room is beautifully appointed, and the food was great. Everybody working there was so nice. We were upgraded to a very big luxurious room with all the old world charm. It was the biggest bathroom we’ve ever had at a European hotel. We liked having an espresso machine in the room and a mini fridge. The bath robes were luxurious and we had a view of the park across the street. We highly recommend this property.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Francis F wrote a review Oct 2022
3 contributions
My sister and I stayed here in October 2022 for 5 nights. The hotel was comfortable and the service was excellent. All staff were gracious and helpful. The food was very good. Veronica, Guada, David and Guillermo at the front desk were great. All the service staff in the bar and restaurant were top notch but Anmar was a particular delight and handled our non existent Spanish with charm and good humor. The hotel is near a magnificent park and abundant restaurants are nearby.
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Date of stay: October 2022
Value
Rooms
Service
Room Tip: Only in our rooms which were great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TRIPKG wrote a review Oct 2022
Seaside, Oregon393 contributions53 helpful votes
+1
I love the location and the friendly hospitable staff of this hotel. From my arrival greeting by the bellman to a few questions throughout my stay, each and every person was helpful & friendly. Convenient access to the beautiful Retiro Park and easy walking distance to the old town area, the train station and many other desired attraction. A unique building that was clean, comfortable and well maintained. I loved my suite, with balconies, jetted tub and fireplace. The breakfast was a buffet of plentiful and tasteful fare with efficient & friendly service. One night I relaxed in the restaurant for a nightcap .. again comfortable and friendly atmosphere. Perfect from start to finish, if you’re looking for a hotel that isn’t your typical cookie cutter hotel, this is a great place. I’ll see you my next visit to Madrid!
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael U wrote a review Oct 2022
Tampa, Florida23 contributions21 helpful votes
The front desk staff was exceptionally warm and welcoming at check in (Salva). The restaurant server (Anmar) handled our group of six efficiently and with humor and charm. The bar and baggage (David) personnel were equally outstanding. The staff made the three- day stay a pleasure. The room was clean and comfortable but somewhat spare.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fernanda wrote a review Aug 2022
13 contributions1 helpful vote
The hotel is amazing!! The staff is very very nice and the hotel is awesome! 100% recommend staying there. Plus, the location is great! It is in front of the Parque del Retiro and it is really convenient. They even kept our luggage for a few days after and they were really nice.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sara N wrote a review Jul 2022
Chatham, Massachusetts81 contributions22 helpful votes
Stayed for 7 nights with my daughter. The staff was delightful, helpful and always friendly. Hotel itself was quiet and clean. I believe out room was a Jr. suite. Tons of room. In a More quiet area of the city, but an easy walk to Sol/Opera/ Metro areas. The park across the street is fantastic.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew G wrote a review Jun 2022
Moscow, Russia437 contributions209 helpful votes
Very beautiful, historical and close to the center hotel. It’s also right next to the lovely park as an another option to enjoy you time there. Good but not great breakfast (worth thew pice though), beautiful interior decorations, friendly and professional staff - as pros. As cons - thew hotel has seen its better days clearly: shabby rugs, not perfectly clean area( room we stayed in), some places of the room’s interior were worn, sinks were stuck, toilet door was opening with a squeak.. and an internet for a fee =) it’s not that I’m being greedy, but come on. In 2022 no free internet? Even low-speed? Just a shame. Also thing to consider - staff asked to leave keys at the front desk for the security reasons - keys were real mechanical keys. With room number written on it and the hotel name as well. It’s ok in general, as staff recognized us and provided with keys right away, and still we felt a bit uncomfortable leaving our valuables in the room. Nonetheless! I’m really now writing this to recap the experience, and it looks like a bad one, though It wasn’t. Yes, the hotel it rather old, yes, it has it’s drawbacks, yet we enjoyed the stay. The staff that’s made it special and enjoyable. I recommend this place
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from , General Manager at Hotel Palacio Del Retiro, Autograph Collection
Responded 14 Jun 2022
Dear RotaFortunae, First of all, thank you for taking the time to share your valuable feedback, for choosing our hotel during your stay in Madrid and for all your good words. We all at Palacio del Retiro feel very sorry for your experience with us; the discomfort of our clients genuinely affects and saddens us. Regarding the issue with the internet service, there must be some misunderstanding because we can confirm there is no extra charge in this hotel for using Wifi . We also feel very sorry if the kind of key we have caused you any inconvenience, this is a historical protected building that was a private house and this is reason why we can not change this kind of keys, we have to maintain the essence of it and keep all the original things. Thank you very much for letting us know the staff made your stay special, all Palacio del Retiro Team’s really appreciate your feedback. Please accept all our sincerest apologies and I hope to hear of you very soon. Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$319 - US$391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac palacio del retiro, autograph collection hotel madrid, ac hotels madrid, ac hotel madrid
LOCATION
SpainCommunity of MadridMadridPaseo del Prado / Retiro / Jerónimos
NUMBER OF ROOMS
50
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HOTEL PALACIO DEL RETIRO, AUTOGRAPH COLLECTION: UPDATED 2022 Reviews, Price Comparison and 393 Photos (Madrid, Spain) - Tripadvisor

Frequently Asked Questions about Hotel Palacio Del Retiro, Autograph Collection
Which popular attractions are close to Hotel Palacio Del Retiro, Autograph Collection?
Nearby attractions include Monumento a Alfonso XII (0.2 km), Plaza de Cibeles (0.3 km), and Bam Karaoke Box Recoletos (0.4 km).
What are some of the property amenities at Hotel Palacio Del Retiro, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Palacio Del Retiro, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Palacio Del Retiro, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Palacio Del Retiro, Autograph Collection?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Hotel Palacio Del Retiro, Autograph Collection?
Conveniently located restaurants include Adrede, Restaurante Noi, and Restaurante Alabaster.
Are there opportunities to exercise at Hotel Palacio Del Retiro, Autograph Collection?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Hotel Palacio Del Retiro, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Palacio Del Retiro, Autograph Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Palacio Del Retiro, Autograph Collection?
The staff speaks multiple languages, including English, Spanish, and French.