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Silken Puerta America

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#99 of 445 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Silken Puerta America
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2,563 Reviews from our TripAdvisor Community

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Showing 942: English reviews
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Valencia, Spain
Reviewed yesterday NEW

Great stay at the Silken puerta america. We spent 3 days with our little one and it was all perfect. The room they chose for us was the best one, with round borders and all soft and with no danger for our kid. It was spacious and very clean. The bed was really comfy and there was no noise. Amazing...

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Thank auroraj594
Birmingham, United Kingdom
Reviewed 2 days ago NEW

The hotel is pretty, each floor designed by a different architect. But they messed up our shuttle service from the airport. No shuttle turned up to collect us and had to phone the hotel. They said one was on it's way but it sounded like they had lost my booking. No shuttle arrived and I had to phone again. I...

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Thank jamiet884
Reviewed 3 days ago NEW

Outside city center but easy access thanks to metro station at walking distance. Close to the airport and free shuttle service! Hotel staff are very friendly people and they are so helpful! Breakfast buffet was awesome!!

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Thank olivier_dekock
Reviewed 5 days ago NEWvia mobile

Stunning hotel and a real gem outside of the bustle of the city centre. Each floor is decorated differently and you can chose your room when you arrive. Check in was very simple and staff were polite. The room was fantastic, no complaints at all. Breakfast was also very good. Did get a little busy but the staff managed it...

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Thank Graham D
Reviewed 1 week ago via mobile

I was here with my family, on last Easter. The hotel is very 'trendy', comfortable and Clean!! Rooms located at 3rd floor were large and equipped with all the comforts..the shower is fantastic! The personnel is extremly kind and helped in any need. We did not had the chance to test the restaurant, but breakfast was simply Perfect!!! The hotel...

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Thank Geronimo F
Christ Church Parish, Barbados
Reviewed 1 week ago

on arrival the receptionist was rude to the point that her colleague had to take over from her. There was no guidance or advice on Madrid itself & you had to ask for a map. There was no warning of the glass lift for those afraid of heights & the room service food was delivered cold

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Thank michaelandrews2017
London, United Kingdom
Reviewed 1 week ago

If you love your architecture then you should stay here! I stayed on floor 6 (Marc Newson floor) and the room was what I would like my dream bedroom to be: quality materials but simple. The bed was insanely comfortable with practical lights and storage sections. The bath looked cool but if it was a jucuzzi it would be even...

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Thank viewsfromliz
Birmingham, United Kingdom
Reviewed 2 weeks ago

A mixed review from me, although the majority of the staff were friendly there was one female on the front desk who needs to learn customer service, her arrogance was not impressive. However the hotel itself was in a very convenient location for the metro line to hop in and out of central Madrid, which was easy to work out....

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Thank smolloy2015
Porto, Portugal
Reviewed 3 weeks ago

It's now my 3rd time at Silken Puerta America and certainly not my last. It has became my choice every time I go to Madrid. From the shuttles to and from the city center to the different design rooms offered, everything works really well!

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Thank rmc459
Santander, Spain
Reviewed 3 weeks ago

Excellent staff, especially night Manager Julien. Cool hotel with nice design and very good buffet breakfast. Location good for business and using nearby tube station. Nice bar with proper terrasse Overall a v good experience

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Thank fabricep227
Francisco G, Director General at Silken Puerta America, responded to this review

Dear fabricep227, Thank you for sharing your experience with all the TA readers. Julien is one of our key members at the Front Desk and he is completely guest experience oriented. We will share your commnets with the rest of the team. I hope to welcome you back shortly to Puerta América Hotel. Best regards from Madrid, Francisco García de...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $108 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#73 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
33 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go above 2nd floor if your not good with heights”
smolloy2015, 13 Apr 2017 | Read review
“Read the instructions for the electric window blinds!”
FrequentFlyerDublin, 13 Mar 2017 | Read review
“the black rooms with the beautiful bathroom”
yagalJess, 10 Mar 2017 | Read review
“take your time and slect the best room at checkin on reception's Ipads”
Wolfram222, 26 Feb 2017 | Read review
“Take your time and study the pictures on check in for décor. The higher floors as well as the back of the hotel for less noise.”
IAM88, 24 Feb 2017 | Read review
5 of 5