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Silken Puerta America

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#97 of 446 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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2,371 Reviews from our TripAdvisor Community

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Showing 889: English reviews
Sliema, Malta
Reviewed 4 days ago NEW

We where not impressed with the room. We booked a junior suite which in our opinion is in need of repairing. The breakfast and room service where excellent. We enjoyed the free pool indoor and steam room facilities. Staff very friendly.,

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Helpful?
Thank EAFP0908
Valeria K, PR & Guest Relations Department at Silken Puerta America, responded to this review

Dear EAFP0908, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed of a comfortable stay with us. We will take into account all your comment in order to improve our guest experience. Thank you for your time and we look forward to welcoming you back soon. Kind...

Deerfield Beach, Florida
Reviewed 1 week ago

everything excellent , especially breakfast buffet , one of the best ever! Very efficient transportation from and to the airport, front desk very efficient, I recommend this hotel for sure to everybody !

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Thank O8943SJandreac
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear O8943SJandreac, Thank you very much for your review and recommendation! We are delighted to know that you enjoyed your stay at the Silken Puerta América. We look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

Attard, Malta
Reviewed 1 week ago

Although it was advertised that they offer a free airport shuttle this was only available after 07:00HRS whilst our flight was at 06:30 so we had to pay for a taxi to the airport at 04:30hrs. This should ne made clear before a non-refundable reservation is made.

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Thank Jason G
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Jason G, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We try our best to meet the expectations of our guests. We are sorry to hear this was not the case during your stay, our courtesy shuttle service should be booked in advance and it is subject to...

Manchester, United Kingdom
Reviewed 1 week ago

Will be brief...write for travel books. Great architecture, reasonably priced. Great rooftop bar. However, room uncomfortable, not even a bottle of water provided, no coffee/tea, breakfast ridiculously expensive. Gym was a joke, worse than home gym. 30 mins to city.

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Thank Countram
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Countram, We would like to thank you very much for your recent stay with us and also for the dedication and time used in sharing your experience on Tripadvisor. Your comments are very important to us, as they help us to improve ourselves and provide a better service every day. We have read carefully all your comments and suggestions....

Lisbon, Portugal
Reviewed 1 week ago

As a regular visitor to Madrid this is my goto hotel. THe location is NOT right in the city center but its a feasable long walk or short taxi ride away, and the service/amazing rooms are well worth it. Very good Value.

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Thank 529francisco
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear 529francisco, Thank you very much for your trust, we are delighted to know that we are your hotel at Madrid! We would like to thank you very much for sharing this great feedback and we hope to have the opportunity to welcome you back in many future occasions. Kind regards, Valeria Knop PR & Guest Relations Manager

NYC
Reviewed 1 week ago

Didn't really know what to expect as i guessed in deciding to go with this hotel. Right decision for sure. I tis out of the way. If you want to be close to everything go elsewhere. It is a suburb at best although i did like the neighborhood a lot. Each floor has a different architect which is incredible. I...

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Helpful?
Thank shivne
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear shivne, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América We appreciate your comments, our main goal is to provide the best customer service and to make our guests feel like home, and we will give all due consideration...

Lima, Peru
Reviewed 2 weeks ago

Ok so arrive to this hotel by taxi. The first impression I have is where is the entrance? and is a small corridor... The second impression i have when i pass through the corridor is that the carpet of the reception is used and dirty. After that the reception check in is ok, they guide me to select a room...

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Thank TheLastPatrician
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear TheLastPatrician, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are glad to know that you enjoyed our design; we will take them into account all your suggestions, since your comments help us to improve our service. We have many interesting options to eat just 5 minutes walking,...

San Sebastián - Donostia, España
Reviewed 2 weeks ago

In this hotel, as always the quality and the excellence are paramount. The attention, service and cleanliness are certainly the best. It also has free airport shuttle service, It has the subway near and several bus lines.

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Thank BlueTropical
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear BlueTropical, Thank you very much for your trust and for taking the time to share your review on Tripadvisor. We are glad to know that you always enjoy your stay with us! We sincerely look forward to welcome you back on a future occasion at the Silken Puerta América. Kind regards, Valeria Knop PR & Guest Relations Manager

Dublin, Ireland
Reviewed 2 weeks ago

Our second time at Silken Puerta America. Wonderful stay, can't think of any better place. Stylish, great service, amazing rooms and incredible buffet breakfast. Best value for money and 100% recommended.

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Helpful?
Thank Carlos P
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Carlos P, Thank you very much for your trust! We are delighted to know that this is your second stay at the Silken Puerta América. We would like to thank you very much for sharing this great feedback and we hope to have the opportunity to welcome you back in many future occasions. Kind regards Valeria Knop PR &...

Bern, Switzerland
Reviewed 2 weeks ago

The out looking, cleanness, services and quality of the food(especially the restaurant is on top) perfect but it is only for looking and eating not using. Means no place for Notebook/Laptop and if you order the room services for the food. Unacceptable for business people. No place (no wardrobe) for suits or dresses and the other clothes (you must let...

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Helpful?
Thank andreashC453FB
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear andreashC453FB, Thank you very much for choosing us and for sharing your opinion on Tripadvisor. We are glad that your impression about our cleanness, service and food was good, but on the other side, we regret to know that you did not feel comfortable working in your room, we guess that maybe, the election of your room was not...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $136 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#70 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
31 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i loved 11th floor, 10th is good too.”
 of 5 bubbles shivne, 6 Jan 2017 | Read review
“10th floor - Japanese theme is great”
 of 5 bubbles , 15 Dec 2016 | Read review
“8th floor facing the street...great views and the white colour makes it super clean!”
 of 5 bubbles GarySib, 16 Nov 2016 | Read review
“Every floor is unique.”
 of 5 bubbles Natari, 16 Nov 2016 | Read review
“make sure all parties agree to the right floor”
 of 5 bubbles liludai, 11 Nov 2016 | Read review
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