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Hotel Puerta America

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Traveller (2046)
Room & Suite (926)
Dining (115)
Overview
  • Excellent48%
  • Very good34%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“silken puerta”(32 reviews)
“round bed”(23 reviews)
“zaha hadid”(22 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
5 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,865)
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Traveller rating
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47
23
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All reviewssilken puertaround bedzaha hadidspace ageron aradinteresting hoteljean nouvelwooden bathtop floordesigner hotelcity centresteam roomgreat designroom servicestar hotelrooftop barmetro station
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11 - 15 of 1,024 reviews
Reviewed 6 February 2018

The hotel is a modern and elegant hotel with different thematic floors. I have stayed on the “white floor”, and I can say I felt like staring in the Passengers. Breakfast is good enough and service is ok. Metro station is also very near which...More

1  Thank vassmich
Reviewed 5 February 2018

The interior architecture of the hotel is great! Amazing futuristic design on each floor. It is near metro station. We didn' have dinner or other services. But if you are an architecture lover, it is a nice experisnce to see projects of Zaha Hadid, Norman...More

Thank Y6902JY_
Reviewed 21 December 2017 via mobile

We stayed at first floor. Great interior, but seems there's a problem with elevator, takes time before it arrives and the we asked the staff if there's stairs, and they said nothing, so have to wait.. Receptionist were nice and so the other staff.More

Thank Jessica P
Response from Vanessa A, other at Hotel Puerta AmericaResponded 24 January 2018

Dear Jessica, Thank you for taking the time to share your comments with us and we are glad to know you enjoyed your stay wiyh us. I would like to apologize about the inconveniences of the elevator with high occupancy. We have emergency stairs but...More

Reviewed 18 December 2017

Our stay was for 7 nights. We arrived by our rental car, which was secured immediately for us on arrival. The hotel is quirky and interesting, it has a different layout on each floor and we selected the Japanese theme, which was probably the best...More

Thank Mark A
Response from Vanessa A, other at Hotel Puerta AmericaResponded 24 January 2018

Dear Mark A, We very much appreciate your comments regarding your stay at the Puerta America Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your...More

Reviewed 16 December 2017

If you, as me feel tired of copy/paste brand hotels, with same interior and same facilities, this is a place for you. Each of the floors has different theme, hotel has really invested into their interior. Believe me, you will be amazed. Great place to...More

Thank GlobalTraveller81
Response from Vanessa A, other at Hotel Puerta AmericaResponded 24 January 2018

Dear GlobalTraveller81, Greetings from Madrid and thank you very much for visiting Puerta América Hotel during your recent stay in town. Thank you as well for sharing your comments with all trip advisors readers. We are very pleased to hear that you had such a...More

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Best Value Properties in Madrid, Spain
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$108 - US$427 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Business Hotel in Madrid
#76 Romantic Hotel in Madrid
#93 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$108 - US$427 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Business Hotel in Madrid
#76 Romantic Hotel in Madrid
#93 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (2046)
Room & Suite (926)
Dining (115)
Pool & Beach (8)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Amanda A
13 February 2018|
AnswerShow all 2 answers
Response from Vanessa A | Property representative |
Dear Amanda, You are right, we are not longer part of any group. Please accept our apologies for the issue about the mail data, we are doing our best to solve it. You can contact us directly by telephone 0034 91 744 54 00... More
0
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Amanda A
13 February 2018|
AnswerShow all 5 answers
Response from amanda s | Reviewed this property |
Hi sorry just seen this message, hope I'm not to late to help. I didn't have email contact with them as booked through online booking provider But I found an email address but cant post it here 😣 Will try to send it to u X
0
Votes
Room Tips
"There is so much variety in the design of each floor. It is worth taking the time to select the floor you..."
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"Pre Book the Zaha Hadid Room way in advance....."
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"Each floor has different room concept; select one which suits your taste."
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"follow your instincts!"
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