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Silken Puerta America

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#96 of 446 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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2,377 Reviews from our TripAdvisor Community

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Showing 890: English reviews
Bern, Switzerland
Reviewed 3 weeks ago

The out looking, cleanness, services and quality of the food(especially the restaurant is on top) perfect but it is only for looking and eating not using. Means no place for Notebook/Laptop and if you order the room services for the food. Unacceptable for business people. No place (no wardrobe) for suits or dresses and the other clothes (you must let...

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Helpful?
Thank andreashC453FB
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear andreashC453FB, Thank you very much for choosing us and for sharing your opinion on Tripadvisor. We are glad that your impression about our cleanness, service and food was good, but on the other side, we regret to know that you did not feel comfortable working in your room, we guess that maybe, the election of your room was not...

Bristol, United Kingdom
Reviewed 3 weeks ago via mobile

My boyfriend and I visited in August after seeing some stylish pictures of this hotel on line and finding a last minute offer. Location is nothing special and not much on the doorstep but the hotel offers a handy shuttle to the city centre. We didn't eat in the hotel but the ground floor bar was a nice place to...

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Helpful?
Thank J0sie80
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear J0sie80, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We are glad to know that in general terms your stay with us was good, but on the other side, we regret to know that we did not succeed in providing you that memorable guest experience that we always...

Reviewed 3 weeks ago

A friend who lived in Spain recommended this hotel so we felt fairly confident the quality would be reasonably good. Overall had a very pleasant stay in this hotel just before the Christmas holidays. Each floor has a unique theme/look which makes this hotel different. We elected to stay on the 6th floor which was sleek and modern. We rented...

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Helpful?
Thank Jaya T
Valeria K, Director de Recepción at Silken Puerta America, responded to this review

Dear Jaya T, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed of a pleasent stay with us. Thank you for your time and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

Reviewed 3 weeks ago via mobile

The hotel views are stunning especially from the rooftop bar which looks out over the city. The hotel is beautiful inside & very modern with friendly staff. The location is okay, a short walk from a metro station that's easy to navigate around. However it's about 2.5 miles from the main area so not walkable. The spa is small with...

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Helpful?
Thank Zoe K
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Zoe K, Thank you very much for choosing as and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América Thank you very much again for your time and trust and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

Northern Italy
Reviewed 3 weeks ago

The hotel is very nice with spectacular rooms. Rooms are designed by well known architects but none of them tried to spend a night there. The final effect is really amazing but is not really "user-friendly" (I had a room with a nice bathroom with 2 mirrors: one with light and one without light but with plug, so you can...

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Helpful?
Thank Remediator
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Remediator, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América We appreciate your comments and we will give all due consideration to your suggestions. Thank you very much again for your time and trust and we look forward to...

Barcelona
Reviewed 3 weeks ago

Collected as promised by the curtesy bus at airport .Arrived to a warm welcome by check in staff happy to help with a hiccup we were having Comfortable lovely rooms chosen Lots of places to eat Great curtesy bus into town Good pool,steam & gym Will defiantly staff again here Staff always smiling n willing to assist

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Thank Mrs P
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Mrs P, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed of a comfortable stay with us. Thank you for your time and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

Bournemouth, United Kingdom
Reviewed 3 weeks ago via mobile

I have realized that a 5 star hotel I can afford is never a real 5 star. This hotel wasn't impressed me by any means and I have no reason to go back. Not a special location, food is average but expensive, decor is good but cheap old and dated looking I didn't have that luxury feel even for a...

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Helpful?
Thank sifi13
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear sifi13, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. Our main goal is to provide the best customer service and we regret to know that in this occasion we have not lived up to your expectations. Thank you very much again for your time, and we hope to...

Lake District, United Kingdom
Reviewed 4 weeks ago via mobile

Me and my boyfriend stayed for a long weekend here. We were very impressed! Staff at reception were lovely and very helpful! We were able to choose a room on the second floor. The room looked very nice and clean. The design of the room is pretty cool. The beds were massive! The shower was very powerful. The location of...

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Helpful?
Thank ninabow123
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear ninabow123, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager

Oslo, Norway
Reviewed 4 weeks ago

I stayed two nights at Silken Hotel Puerta America, and was not all that impressed. The hotel might have been a five-star facility one upon a time, but certainly isn't today. It has seen better days... On the hotel web page they advertise a shuttle that is "subject to availability". I called the hotel a week prior to my visit,...

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Helpful?
Thank TheSuitcase
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear TheSuitcase, Thank you very much for choosing us and for taking the time to post your comments on Tripadvisor. We are glad to know that you enjoyed our concept, nevertheless we would have liked to achieve a better general score…, we work hard to provide the best customer experience to our guests, and we regret to know that in...

Madrid, Spain
Reviewed 4 weeks ago

The experience was amazing and the service was great as well. We loved our stay there. I would've loved to use the gym facilities and the pool, but when I did the reservation it didn't appear to be included (but it was apparently) so I wasn't prepared to use them. Everything else was amazing, thanks!!!!

Review collected in partnership with this hotel
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Thank evasQ135HE
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear evasQ135HE, Thank you very much for choosing us for celebrating this birthday stay. We are delighted to know that you enjoyed the entire experience with us! We look forward to welcoming your back in the nearest future. Kind regards, Valeria Knop PR & Guest Relations Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $137 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#69 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
31 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i loved 11th floor, 10th is good too.”
 of 5 bubbles shivne, 6 Jan 2017 | Read review
“10th floor - Japanese theme is great”
 of 5 bubbles , 15 Dec 2016 | Read review
“8th floor facing the street...great views and the white colour makes it super clean!”
 of 5 bubbles GarySib, 16 Nov 2016 | Read review
“Every floor is unique.”
 of 5 bubbles Natari, 16 Nov 2016 | Read review
“make sure all parties agree to the right floor”
 of 5 bubbles liludai, 11 Nov 2016 | Read review
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