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Silken Puerta America

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#93 of 446 Hotels in Madrid
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2,270 Reviews from our TripAdvisor Community

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Showing 856: English reviews
Yorkshire
Reviewed 4 weeks ago

Not much to say about this hotel but we did feel it was a matter of style over substance and the only 5* thing about it were the prices at the bar!. Good for one of two nights stay possibly but no longer. Staff friendly but didn't find service up to a 5* standard. Free WIFI the slowest we've ever...

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Helpful?
Thank TheCherriesonholiday
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear TheCherriesonholiday, Thank you very much for choosing our hotel, and for taking the time to leave your comments on Tripadvisor. We will take them into account all your suggestions, since your comments help us to improve our service. Thank you very much again for your time, and we hope to have in a near future, the opportunity to change...

Cambridge, United Kingdom
Reviewed 4 weeks ago

We were greeted by friendly and efficient staff on reception. We chose a room on the 8th Floor; it was clean, tidy and all white. The design was minimalist, which we like, but we were disappointed in the lack of a wardrobe - all we had were 4 pegs sticking out of the wall on which to hang our clothes...

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Helpful?
Thank JeannaTY
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear JeannaTY, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager

Atlanta, Georgia
Reviewed 4 weeks ago

Front staff were ACES. They helped me when my electronic converter did not work. They gave me directions to a close laundromat. Always friendly and helpful! Comfy bed. Clean linens. Black out curtains were excellent to adjust to jet lag.

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Helpful?
Thank Carole Elizabet... J
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Elizabet... J, Thank you for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager

Athens, Greece
Reviewed 5 weeks ago

It's the BEST value for money hotel in Madrid. Extremely modern design , high quality and option to choose your room type upon arrival Although not in city centre it is just 2 min walking from a subway station. You can hardly find a 3* hotel in that price in Madrid. As all extremely modern hotels ,designed by famous architects...

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Helpful?
Thank Npasxa
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Npasxa, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay with us. Thank you for your time and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

Cartagena, Spain
Reviewed 3 November 2016

I hope I can try your best rooms, but the one I enjoyed lived up to my expectations and I have nothing to object. Beautiful views from my room. I will visit your skybar, weather permitting, next time, sure!

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Helpful?
Thank luismiguelm937
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear luismiguelm937, Thank you for taking the time to leave your comments on Booking. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager

Reviewed 3 November 2016 via mobile

The concept of this hotel is still cool. Every floor done by a different super architect. Overall if you don't pay attention to the details it all looks good. However on closer inspection you can see lots of signs of wear and tear. The hotel should pay more attention to do and ensure that everything is kept in good form....

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Helpful?
Thank Julian E
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Julian E, Thank you very much for choosing as and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed the overall experience at the Silken Puerta América We appreciate your comments and we will give all due consideration to your suggestions, we work hard to maintain all our facilities in perfect conditions, and we...

Brisbane, Australia
Reviewed 3 November 2016

Stayed in the Zaha Hadid room - amazing experience spoiled by excessive road noise. We even tried to sleep with earplugs but the road noise was just too bad for a good nights rest. Spoiled an otherwise wonderful time.

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Helpful?
Thank K3342VCdanieln
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear K3342VCdanieln, Thank you for taking the time to leave your valued feedback. Customer comments are a vital part of our ever improving guest experience. I am delighted that you found our concept amazing, however, we regret to hear that this experience was spoiled because of the noise, we aim to provide the best sleeping experience to our guest and...

MADRID
Reviewed 2 November 2016

I loved the space room by Zaha Hadid, This is the 2nd time I choose this hotel to celebrate my anniversary. The big bathtub is like a pool, and the room all in white is very comfortable. Moreover we received chocolates and non-spirit drinks for free. What else can I ask to?

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Thank H6317YQpatriciac
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear H6317YQpatriciac, Thank you very much for choosing us to celebrate such a special occasion! We are glad to know that this is your second visit to the Silken Puerta América  We look forward to welcoming you back on many future occasions, Kind regards, Valeria Knop PR & Guest Relations Manager

London, United Kingdom
Reviewed 2 November 2016

Fantastic design and brilliant location, great room service. Excellent if you fancy a walk in to town and to be close to the airport. The pillow menu was excellent, views were fantastic and all staff were fabulous. Thanks you

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Helpful?
Thank O9595FKmonikam
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear O9595FKmonikam, Thank you for choosing us and for taking the time to leave your comments on Tripadvisor. We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!! Thank you for your time and we look forward to welcoming you back in the nearest future Kind regards, Valeria Knop PR & Guest Relations Manager

Reviewed 1 November 2016

If you love modern architecture you're gonna love it. It is expensive, but it is the price for sleeping in a building with such an architectonic quality. The rooms are so dedicated designed, and each floor is from a different architect.

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Helpful?
Thank Alba R
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Alba R, Thank you very much for choosing as and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América Thank you very much again for your time and trust and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $135 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#69 Luxury Hotel in Madrid
#77 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
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Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor facing the street...great views and the white colour makes it super clean!”
 of 5 bubbles GarySib, 16 Nov 2016 | Read review
“Every floor is unique.”
 of 5 bubbles Natari, 16 Nov 2016 | Read review
“make sure all parties agree to the right floor”
 of 5 bubbles liludai, 11 Nov 2016 | Read review
“each floor is different - choose room at checkin”
 of 5 bubbles LizzieS764, 13 Oct 2016 | Read review
“try all diferente floors but i love the ron arad floor.”
 of 5 bubbles vazr2016, 7 Oct 2016 | Read review
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