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Silken Puerta America

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#103 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Silken Puerta America
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2,498 Reviews from our TripAdvisor Community

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Showing 924: English reviews
Reviewed 14 February 2017

Silken Puerta America Madrid is one of my awesome list hotels. Value for money for what you get. I recommend it, the service from the staff is outstanding. The rooms are designed with an artistic freedom that is very good and makes the experience worthwhile.

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Helpful?
Thank Darrell R
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Darrell R, Thank you very much for sharing this great review with other travellers on Tripadvisor, we are thrilled to know that we are in your favourite hotels list! We would like to thank you as well, for your special mention to our staff. We hope to continue surprising you on your next visit to Madrid. Kind regards, Valeria...

Leeds, United Kingdom
Reviewed 13 February 2017

Stayed here for a few nights with the other half. On arrival we were given the option to choose which room we would like to stay in. We were amazed at the interior design as each floor is designed by renowned architects. The room was stunning with views out across the city. The shower and bath were great, and although...

Review collected in partnership with this hotel
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Helpful?
Thank ghains_440846
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear ghains_440846, Thank you very much for staying at the Silken Puerta América and for taking the time to post your review on Tripadvisor. We are thrilled to know that you have been amazed by our design and concept! Thank you very much for recommending us, we look forward to welcoming you back, very soon. Kind regards, Valeria Knop PR...

Palma de Mallorca, Spain
Reviewed 13 February 2017

I stayed at the Silken Puerta de América 9 years ago for work and I thought the concept and different room designs were really fun. It is still an interesting space, but now in serious need of renovation, with a lot of the materials and finishings quite worn and damaged. The staff were very professional and helpful. I really appreciated...

Review collected in partnership with this hotel
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1Thank beatrizv491
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear beatrizv491, Thank you very much for taking the time to write your detailed review and for choosing us during your stay at Madrid. We regret to know that on this occasion we did not come up to the standards of excellence and quality you would expect, our main goal is to provide the best service to our guests, we...

Reviewed 13 February 2017 via mobile

This hotel is absolutly amazing for a romantic weekend. I advise the seventh floor (all white with the round bed). About the staff i must tell you that people from front desk you all amazing, specialy an employee called Shanay who gave us the best service ever(i appreciate his kindness and hospitality)! Stayed there in December 2014

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Helpful?
Thank Bárbara D
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Bárbara D, Thank you very much for choosing us for such a special occasion, and for taking the time to share your expreince on Tripadvisor. We are glad to know that you enjoyed of a comfortable stay with, we would like to thank you very much for your special mention to our colleguee Shanay and our front desk staff....

Bristol, United Kingdom
Reviewed 12 February 2017

This hotel is a little out of the way of central Madrid, but is close to a metro stop and therefore easy transport. It is in a more residential/business area. There is also a free shuttle bus to take you to/from the airport, which is a nice touch. Book in advance. Staff at the hotel are excellent and cannot be...

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Helpful?
Thank RachDi
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear RachDi, Thank you very much for choosing the Silken Puerta América and for taking the time to post your review on Tripadvisor. We would like to especially thank you for your special mention to our staff, your kind words encourage us to continue working to provide the best customer experience. We would like to apologies for the downsides that...

Monza, Italy
Reviewed 9 February 2017

Well located for a business trip, more than for tourism. The staff is efficient and discreet. High quality restaurant, overall quality/price ratio is great. Particularity is that each of the 10 floors has a different room design, so is never boring coming back.

Review collected in partnership with this hotel
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Helpful?
Thank giulio m
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear giulio m, Thank you very much for choosing us and for taking the time to share your valuable feedback on Tripadvisor. We are delighted to know that you enjoyed our design and service, and we would like to especially thank you for your kind words in regards our staff. Thank you very much again for your time and we...

East Flanders Province, Belgium
Reviewed 8 February 2017

We had some troubles during the proces of check-in. Before we reservated we sended the hotel a mail about the creditcard. We could use the creditcard of my mother to reservate, but not to pay in the hotel. When we arrived, we were suprised about the fact that we needed to show a creditcard. We could not show it, as...

Review collected in partnership with this hotel
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Helpful?
Thank 667laureg
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear 667laureg, We would like to thank you very much for your recent stay with us and also for the dedication and time used in filling out our suggestion form. Your comments are very important to us, as they help us to improve ourselves and provide a better service We are glad to know that you enjoyed the experience at...

Oberursel (Taunus), Germany
Reviewed 6 February 2017

No German TV, thy tried to fix it four times without an solution, no callback, no apologize. Room Service Bad, the food doesnt taste good except the ham. No luggage service etc.. They added a bill later, can't proof it, because i never received it.

Review collected in partnership with this hotel
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Helpful?
Thank 71dennisv
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear 71dennisv, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are sorry to know that your stay with us, has not lived up to your expectations. Unfortunately, due to reasons beyond our control, there was a breakdown of the connection with the satellite. I was informed, by our Front Desk that the incorrect...

Hamden, Connecticut, United States
Reviewed 6 February 2017 via mobile

The rooms and corridors are awesome. Our first room was on the first floor and the design was not comfortable - shower was actually scary to use. Our second room On the 10th floor was far more human friendly. Service was great until we checked out and were told after that we were not entitled to non-alcoholic beverages in the...

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Helpful?
Thank Jon M
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Jon M, Thank you very much for posting your comments on Tripadvisor. I am pleased to know that you enjoyed the overall experience at the Silken Puerta América. We are sorry for the misunderstood, the Space Club by Zaha Hadid (1st floor) includes only non alcoholic beverages. Once again thank you very much for your time, and we look...

Berlin, Germany
Reviewed 31 January 2017

We have heard several recommendations about this hotel and as a traveler always looking for different experiences Puerta America was a good choice.The design is very creative, interesting and exciting. Different floors with different themes that a guest can select from. The hotel offers shuttle service from/to the airport as well as the city center which is very punctual and...

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1Thank travelogue88
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear travelogue88, Thank you much for choosing the Silken Puerta América and for taking the time to share your feedback with other travelers on Tripadvisor. We will take careful note of all your suggestions and will give due consideration to each point in order to improve our guest experience, we would like to thank you very much for your constructive...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $147 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#75 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
32 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Read the instructions for the electric window blinds!”
 of 5 bubbles FrequentFlyerDublin, 13 Mar 2017 | Read review
“the black rooms with the beautiful bathroom”
 of 5 bubbles yagalJess, 10 Mar 2017 | Read review
“take your time and slect the best room at checkin on reception's Ipads”
 of 5 bubbles Wolfram222, 26 Feb 2017 | Read review
“Take your time and study the pictures on check in for décor. The higher floors as well as the back of the hotel for less noise.”
 of 5 bubbles IAM88, 24 Feb 2017 | Read review
“Very close to the subway”
 of 5 bubbles 877darrellr, 14 Feb 2017 | Read review
5 of 5