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Calle Marques de Valdeiglesias 1 Esq. Gran Via, 28004 Madrid Spain
5 people are viewing this hotel
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US$287
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Traveller (950)
360
Panoramas (11)
Room & Suite (398)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.

About

#4 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
The Principal Madrid Hotel is much more than a luxurious modern boutique hotel. Its prime location in the heart of Madrid, its exclusive entrance, its 76 elegantly appointed rooms, the stunning Terraza (rooftop terrace,7th floor) with what may be the best views in Madrid, and its Ático (penthouse, 6th floor) where avant-garde haute cuisine meets classic cocktails in a space with the best music are reasons enough not to miss the opportunity of discovering this renovated building, now one of the capital’s must-see sights. The hotel’s impressive Ático and Terraza boast the best panoramic views of downtown Madrid. In both, amid large, lush garden areas, you can sip a cocktail or order from the menu concocted by Ramón Freixa (2 Michelin stars), soak up some sun in the Solarium or enjoy the sound of the overflow pool and the best ambient music or our outdoor showers in summer… and always with the finest service to ensure that your every wish is granted.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Rooftop bar
Highchairs available
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Outdoor furniture
Sun deck
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Complimentary toiletries
Soundproof rooms
Bathrobes
Room service
Safe
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Historic Hotel
Languages Spoken
English, French, Spanish, Italian
2004Reviews29Q+A100Room tips
Traveller rating
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Most Recent
LiveToWonder wrote a review 22 Nov
New York161 contributions51 helpful votes
The hotel’s location is perfect for first time visitors, many restaurants in the area as well as shopping centers. The hotel itself is very cozy and invited, the personnel are super helpful and friendly, we will definitely stay here again in the future.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Claudia Gallardo, Atención al cliente/recepción at The Principal Madrid
Responded 5 days ago
Dear Guest, Thank you very much for your excellent review after your recent stay at The Principal Hotel Madrid. We are delighted to meet all your expectations. We are very happy that you enjoy the stay with our excellent location where you can find so many places of interest to vist like Museums, restaurants and theaters. Thank you very much for remark the wonderfull work of our staff. I will tell them personllay. We hope see you again very soon. Best regards, Claudia Gallardo, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lori E wrote a review 18 Nov
1 contribution
My husband and I spent 5 nights in elegance! From the moment we checked in, everyone was professional and friendly. Our room was perfect with a terrific view of the Grand Via. Our breakfasts were delicious and reflected local delicacies. The Principal Madrid hotel was our sanctuary! We highly recommend it!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Claudia Gallardo, Atención al cliente/recepción at The Principal Madrid
Responded 1 week ago
Dear X8742ZGlorie, Thank you very much for your excellent review of your recent stay at the principal hotel Madrid. We are very happy to know that you enjoyed your stay with our excellent views, our delicious breakfast and the services provided. We appreciate the kind words towards our team. I will pass it on to them personally. Also we are delighted to know that the Principal Hotel is your Sanctuary. We look forward to seeing you soon. Kind Regards, Claudia Gallardo, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NWATravelers wrote a review 14 Nov
Dhahran, Saudi Arabia6 contributions2 helpful votes
During our stay at The Principal Madrid, my wife became very ill. The staff was extremely helpful with calling a doctor and then assisting us to get to an emergency room. The service was above and beyond and we are grateful for their excellent service. We would definitley stay again when in Madrid and highly recommend this lovely hotel in a very nice location.
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Claudia Gallardo, Atención al cliente/recepción at The Principal Madrid
Responded 1 week ago
Dear NWATravelers, Thank you for choosing The Principal Madrid and for sharing your review with us. We are pleased to hear that our team was up to the task and that they were very helpful. We hope your wife feels better. Also we are really happy that our hotel and services accomplish your expectation. We hope we will have the opportunity to welcome you back very soon. Kind Regards, Claudia Gallardo, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angelo T wrote a review 11 Nov
Phoenix, Arizona1 contribution
+1
The location, the service, and the details are the reason why this hotel is fantastic. It was my birthday, and I was upgraded. I got a surprise cake and balloons 🎈 in my room—what a fantastic surprise. The quality of the service in reception and the bar was outstanding. The waitperson Jose a Cuban guy remembered our favorite drinks daily and provided tremendous service. The room was impeccable, including all the details, such as the ropes, pillows, bed lingering, etc. The hotel is located in the Gran Via, where everything is happening. I don't have any negative statements. The Principal hotel is highly recommended—top on my list.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 1 week ago
Dear angelotj73, Thank you for choosing The Principal Madrid Hotel. I am delighted to learn how much you enjoyed the experience at The Principal. Thank you for remarking the service provided, our well appointed rooms and the unbeatable location in the heart of the city, near to the main theaters, clubs and restaurants. I am happy to hear that you liked the detail that we carefully prepared for your birthday. Should you require any further assistance or information, please dp not hesitate to contact me. We look forward to welcoming you again soon. Thank you for your confidence in us. Kind regards, Carolina García Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
travelmiggy wrote a review 7 Nov
Cabo San Lucas, Mexico217 contributions58 helpful votes
Walking distance to great restaurants, bars, amazing city highlights and the best shopping at Calle Serrano. The staff is fantastic, specially our concierge José Carlos, he was super friendly and made sure our stay was perfect. We’ve stayed in other hotels but The Principal will be our come-back place.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 2 weeks ago
Dear travelmiggy, Thank you for choosing The Principal Madrid and for sharing your review with us. I was so happy to learn how much you enjoyed our central location in the heart of Madrid and the service provided by all the team, especially by Jose Carlos. I will share your kind words with all of them. We are delighted to hear that you will come back for your next visit. We will be happy to make your stay in Madrid as comfortable and pleasant as possible. I remain at your entire disposal should you require any further assistance. Kindest regards, Carolina García Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
petiteinseattle wrote a review 6 Nov
Seattle, Washington79 contributions1 helpful vote
When we were looking for hotels, I leaned on Tripadvisor reviews. Therefore, I feel it is my responsibility to take the time to share our experience at the Principal Madrid. First of all, I have shared this feedback directly with the hotel... The photos are misleading. This is a boutique hotel, so small, quaint, but know that with a dark decor, it is in fact, very dark, the hallway carpet was stained and because it is dark, every bit of dirt and debris shows up which gives one the feeling that the hotel is not quite clean. Staff at the front desk on the top floor were abrupt and not helpful as we looked for help with activities and treated us as an inconvenience. Bar and door staff and LOCATION were the best part of our experience there.
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Date of stay: October 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 2 weeks ago
Dear petiteinseattle, I hope you are having a good day. First of all, I would like to thank you for choosing The Principal Madrid during your stay in Madrid. I was so happy to learn how much you enjoyed our central location in the heart of Madrid and the service provided by the door and bar staff. On another note, please accept our apologies for not meeting your expectations in other aspects of your stay. If you could take a minute, I would like to hear more about what happened. My email is: guests@theprincipalmadridhotel.com Your words will help us to continue to improve our service. Once again, thank you very much for your time and consideration. I am at your full disposal for any further assistance you may require. We look forward to welcoming you again soon. Carolina García Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J M wrote a review 5 Nov
9 contributions
+1
Usually we go to starred restaurants to celebrate our birthdays around the world, nevertheless the Atico has been a great pleasure ti dine to, and we definitely will go back while in Madrid. Kindly staff, great food, perfect evening.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 2 weeks ago
Dear A868ERjm, Thank you very much for your excellent comment about your recent experience at Restaurante Atico by Ramón Freixa. I am very pleased to know that we have met all your expectations for such a special occasion. We look forward to welcoming you back very soon. We remain at your entire disposal for anything you may need. Best regards, Carolina García Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EliseP4 wrote a review Oct 2022
Bellevue, Washington36 contributions28 helpful votes
Highly recommend! Fantastic food & service! We loved staying at the Principal Hotel and dining in their yummy restaurant! The customer service was over the top! We had breakfast, lunch & dinner during our stay.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 4 weeks ago
Dear EliseP4, Thank you very much for taking the time to share your experience with us. I am very pleased to know that you enjoyed your stay with us. Thank you for highlighting our restaurant Ático and its gastronomy designed by the prestigious chef Ramón Freixa We hope to welcome you again very soon! Kindest regards, Carolina García Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amanda H wrote a review Oct 2022
Our experience was amazing from start to finish. The service was incredible right through the hotel. The attention to detail outstanding. The rooms were very comfortable, the linen soft and fresh. The chambermaids were so accommodating and the food delicious. The views from the roof top were great and the staff throughout the reception and restaurant delightful. I would not hesitate in recommending this hotel and when I come back to Madrid I would not go to another hotel as I was blown away with the whole experience. The staff on the door were so approachable, knowledgeable and friendly and the hotel's location was so central and easy to move around the city.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 4 weeks ago
Dear Z8183WVamandah, Thank you very much for taking the time to share your experience with us. I am very pleased to know that we have met all your expectations. Thank you very much for highlighting the attention received from all my colleagues, as well as the comfort of our rooms and the quality of the Ático by Ramón Freixa restaurant. We are happy to know that you will choose us again on your next visit to the city, we look forward to welcoming you again. I remain at your entire disposal for anything you may need. Best regards, Carolina García Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keylla King wrote a review Oct 2022
Boston, Massachusetts27 contributions11 helpful votes
The boutique hotels is very nice. The lobby area has an energetic atmosphere and they offer complimentary drink at check in time. The place is very nice, the staff is also very nice. The breakfast is great. The only thing I didn’t like was the room. Very small room. The room was very dark and since we got a room with no view it makes the room darker. When I made the reservation it said “executive room”, so I thought it would be a nice size. For a couple traveling for 20 days in Europe was quite difficult to accommodate luggage. There is a desk but in order to use the desk we would have to move the luggage to make some room for the chair. That’s the only reason I’m giving 4 stars here.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina García, Atención al cliente/recepción at The Principal Madrid
Responded 4 weeks ago
Dear FrequentFlier816375, Thank you so much for taking the time to review your experience. I am glad to hear that in general you had a great experience and we appreciate you highlighting the attention received from my colleagues as well as the buffet breakfast. However, I am very sorry that we did not meet your expectations with the size of the rooms. Please note that the Principal Madrid has 76 rooms divided into 6 categories. On future visits, I will be happy to assist you personally and find the most suitable room for your needs. If you need any further assistance, please do not hesitate to contact us. Thank you for your time and consideration. Best regards, Carolina García Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$279 - US$410 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridChueca / Gran Via / Justicia / Centro
NUMBER OF ROOMS
76
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THE PRINCIPAL MADRID: UPDATED 2022 Hotel Reviews, Price Comparison and 1,279 Photos (Spain) - Tripadvisor

Frequently Asked Questions about The Principal Madrid
Which popular attractions are close to The Principal Madrid?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.4 km), Fox In A Box Madrid (0.1 km), and Civitatis (0.4 km).
What are some of the property amenities at The Principal Madrid?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Principal Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Principal Madrid?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Principal Madrid?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Principal Madrid?
Conveniently located restaurants include Entre Santos Madrid, La Vaca Argentina, and Lettera Trattoria Moderna.
Are there opportunities to exercise at The Principal Madrid?
Yes, guests have access to a fitness centre, fitness classes, and locker rooms available in the fitness centre during their stay.
Does The Principal Madrid have airport transportation?
Yes, The Principal Madrid offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Principal Madrid located near the city centre?
Yes, it is 0.6 km away from the centre of Madrid.
Are any cleaning services offered at The Principal Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does The Principal Madrid offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.